Digital Commons Network^™

The Assessment Of Burnout And Resilience In Correctional Officers, Vera A. Klinoff

Theses and Dissertations

Correctional Officers are responsible for responding to emergency/crisis situations in correctional settings. Research shows that their work is characterized by numerous psychological stressors that vary by degree and intensity, which can lead to compromised job performance and, ultimately, job burnout. Despite the increased attention directed to the problem of occupational stress in first responders among other professions over the past several years, virtually no investigations have focused on correctional officer resilience. The purpose of this study was to: (a) identify whether select positive personal variables (i.e., hope, optimism, social support) are associated with increased resilience, (b) determine the extent to …

Personality Traits, Burnout, And Emotional Labor Correlation Among Teachers In Pakistan, Amna Khalil, Muhammad Majid Khan, Muhammad Ali Raza, Bahaudin G. Mujtaba

HCBE Faculty Articles

The main purpose of this research is to study the impact of personality on job burnout among educators. Additionally the role of emotional labor on the relationship of personality and burnout is also investigated. In this model, job burnout (exhaustion, depersonalization and lack of personal accomplishment) is a dependent variable; personality (extraversion, neuroticism, agreeableness, openness to experience and conscientiousness) is an independent variable, while emotional labor (surface acting and deep acting) is a mediating variable. To investigate the relationship among above stated variables, correlation and multiple regression analysis were conducted. Questionnaires were used to collect the data from 199 secondary …

Organizational Information Dissemination Within Collaborative Networks Using Digital Communication Tools, Cristelia Hinojosa

CCAC Theses and Dissertations

While knowledge is one of an organization’s greatest assets, it remains a challenge to facilitate knowledge transfer between people within an organization. Social influence has been studied in its role of facilitating information diffusion, which is necessary for knowledge transfer to occur. Among this research, tie strength, a quantifiable characteristic of a social network that determines the link between two nodes, has been measured to determine the impact of social influence on knowledge transfer and information dissemination within a social network. Current research that explores the impact of social influence on information diffusion has been conducted within public social networks …

The Effect Of Domain And Technical Expertise On The Training Outcomes For Case Management Systems In High Domain Expertise Fields, Steven L. Epstein

CCAC Theses and Dissertations

The successful implementation of an enterprise system requires training and end users in the new systems and procedures. There has been no research reporting a relationship between Domain Expertise (DE) and the successful implementation of an enterprise system. This study sought to begin filling this knowledge gap by exploring the relationship between DE, technical proficiency, training outcomes, and perceived training effectiveness for a new enterprise system, specifically a Case Management System (CMS) in a small and medium enterprise (SME). The research examines different subjects of technical expertise including skills, abilities, and knowledge to increase professional acceptance in the high domain …

Lives And The Effects On Workplace Productivity, Neisha S. Jones-Sewell

Department of Conflict Resolution Studies Theses and Dissertations

The phenomenon of personal lives conflict is multifaceted and impacts the workplace in multiple ways. The aims of this study were to examine the various aspects of personal lives conflicts and how it affects the workplace’s productivity. Understanding productivity in the workplace, employers would better be able to manage conflicts at work as well as maintain productivity and by extensions profits. In order to fully understand this issue, the researcher framed the study around these questions: Do personal lives conflict affect productivity in the workplace? Do intimate partner conflicts affect productivity in the workplace? To what extent does intimate partner …

Impact Of Leadership Strategies On Perceived Climate Of Safety At The Construction Job Site, Joshua M. Estrin

Department of Conflict Resolution Studies Theses and Dissertations

Despite the creation of the Occupational Safety and Health Administration (OSHA) more than 30 years ago, the construction industry is in conflict with itself. It is locked in a struggle to effectively keep its workforce protected from unsafe acts, unsafe conditions, or a combination of both. According to the Bureau of Labor Statistics (BLS), nearly 6.5 million people work at approximately 252,000 construction sites across the United States every day, with the fatal injury rate for the construction industry higher than the national average when compared to all industries. There have been many studies documenting these conditions, but no study …

Exploring The Leadership Experiences Of Minority Women In A Black Greek Letter Sorority, Ashley Nichole Jennings

Theses and Dissertations

This qualitative phenomenological research study was designed to explore and reveal the lived experiences of minority women in Black Greek Letter Sororities and their understanding of sorority membership and leadership development following graduation. Data collection was completed using two qualitative streams: online questionnaire and one-on-one interviews. This study will contribute to the discussion of leadership development for Black Greek Letter Sorority members. More specifically, this study focused on the role that a Black sorority has in developing minority female leaders as they matriculate and develop within higher education and simultaneously in the sisterhood. This research study provided suggestions on opportunities …

University Research Development Offices: Perceptions And Experiences Of Research University Administrators, Roxana Ross

Theses and Dissertations

Universities are struggling to keep up with the cost of doing research. Some are searching for new ways to improve their likelihood of getting grant funding to support their research efforts. As a function of the academic research enterprise, research development offices and research development staff at universities utilize specific activities to enhance grant funding success and support university research goals. This study examines university research development activities and research development offices to determine if formal research development offices are perceived to have value and what research development activities are most impactful. The issue of fair measures of success for …

Work-Related Resilience: Deaf Professionals’ Perspectives, Kim B. Kurz, Peter C. Hauser, Jason D. Listman

JADARA

Ten Deaf professionals were interviewed about their perspectives on resilience risk and protective factors that affect career success. Thematic analysis revealed four main risk factors, all related to inequalities: (a) audism and linguistism; (b) networking challenges; (c) working harder than hearing peers; and, (d) promotion limitations. The Deaf community was described as a resilience protective factor that counters the work-related risk factors because it provides: (a) social support; (b) role models; and, (c) “Deaf can” optimism. The results have important implications for vocational rehabilitation, education and counseling programs as they highlight the protective factors Deaf employees need for work-related resilience.

Mixed Methods Research: A Comprehensive Approach For Study Into The New Zealand Voluntary Carbon Market, S Jeff Birchall, Maya Murphy, Markus Milne

The Qualitative Report

Climate change and solutions to solving this wicked problem require a mixed methods research approach that draws on quantitative and qualitative inquiry together. The purpose of this article is to demonstrate the applicability (and effectiveness) of a mixed methods approach applied to research into the voluntary carbon market (VCM), a key path available for organisations electing to offset their carbon emissions, in New Zealand. The mixed methods approach included three unique data sets (quantitative documents, quantitative surveys, qualitative in-depth interviews), and was both explanatory (qualitative interviews built upon and contextualized the document analysis and survey results) and convergent (data sets …

A‌ ‌Study‌ ‌Of‌ ‌The‌ ‌Factors‌ ‌That‌ ‌Lead‌ ‌To‌ Burnout‌ ‌In‌ ‌The‌ ‌Accounting‌ ‌Profession‌, Stephen N. Kervin

Theses and Dissertations

This applied dissertation was designed to provide information on the causes of burnout to employees in the accounting profession. A review of the literature revealed research on many different industries, but a lack on research within the accounting profession. The purpose of this research study was to examine what demographic variables increase the likelihood of an employee suffering from burnout.

In order to identify the causes of burnout for accountants, this study used a descriptive research design. The research utilized the Maslach Burnout Inventory-General Survey and a demographic questionnaire.

Quantitative analysis was applied to the interpretation of the descriptive data …

Trusting Telework In The Federal Government, Courtney Brown, Pearl R. Smith Phd, Nancy Arduengo, Martha Taylor

The Qualitative Report

Despite an Executive Office mandate to permit federal workers to telework, federal managers still deny employees this benefit. Several factors have been attributed to their aversion, including lack of trust. Findings from a hermeneutic phenomenological study exploring the lived experiences and perceptions of 12 federal government managers who prohibit their employees from teleworking (Brown, 2013) was analyzed to identify themes related to trust. Of the eight themes Brown identified, five focused on lack of trust. This paper discusses those five trust-related themes and recommends success factors for enabling leaders’ trust of telework are discussed.

What Works For Successful In-Home Family Therapists Working At Community-Based Agencies, Aleyah R. Yasin

Department of Family Therapy Dissertations and Applied Clinical Projects

Resiliency is an important characteristic of successful therapists (Aponte, 1991; Aponte & Carlsen, 2009; Aponte & Winter, 2000; Clark, 2009; Hamel & Laraway, 2004; Kuiper, 2012; Protinsky & Coward, 2001; Rosenburg & Pace, 2006; Wolgien & Coady, 1997), especially those in entry-level positions that tend to involve high stress and turnover (Acker, 2004; Clark, 2009; Davis, 2013; Greenson, Guo, Barth, Harley, & Sission, 2009; Grosch & Olsen, 1994; Gupta, Peterson, Lysaght, & Zweck, 2012; Horan, 2002; Maslach & Leiter, 1997; Negash & Sahin, 2011; Rosenburg &Pace, 2006; Skovolt &Trotter Mathison, 2011). This study explored the perspectives of six therapists providing …

A Study Of The Success Of Group Formation In Virtual Teams Using Computer-Mediated Communications, Eliel Melón-Ramos

CCAC Theses and Dissertations

In the digital domain, virtual teams within organizations and corporations are becoming common. Restructuring an organization or corporation is vital because competition and globalization are increasing. In this era of globalization, distributed working groups need to develop a competitive advantage in these ever-changing environments. Historically, teams had experienced problems stemming from geographical and temporal limitations. With the increase of technology in telecommunications, organizations are increasingly forming virtual teams, which have become critical to the survival of nearly any corporate entity.

Virtual teams have some of the same problems that regular teams have. One of the key challenges is the method …

A Big Idea: The Rollout Of Open Suny, Karen E. Case

CCAC Theses and Dissertations

Leveraging technology may be a viable solution in the higher education industry as enrollments decline and institutions have a hard time meeting their projected budgets. One innovative approach to mitigating this problem was approved in March of 2013 by the Board of Trustees of the State University of New York (SUNY). It is called Open SUNY. Open SUNY consists of nine components: the creation and expansion of online programs to meet workforce development needs, the development of online credit-bearing experiential learning experiences, support for training of faculty who opt to use emerging technologies, support for student access to online courses, …

Patient Portals: Achieving Technology Acceptance And Meaningful Use In Independent Physician-Managed Practices, Kimberly W. Bartholomew

CCAC Theses and Dissertations

As the bulk of medical health records shift from paper-based file systems to electronic formats, the promise of the transformation process called healthcare reform included adding efficiencies to medical practice workflows, lower costs, improved quality of care and most important, and the freeing of patient information from traditional propriety silos. With this incoming largess of protected health information data now viewable through online patient portals, patients can be empowered to become educated and active in their own health care decisions, but only if they have admission to their information. A digital divide currently exists in many medical practices where only …

Creating A Culture Of Completion In Two-Year Institutions: Examining The Influence Of Participation In The Community College Completion Corps On Institutional Stakeholders, Jennifer Blalock

Theses and Dissertations

This applied dissertation assessed the effect of participation in Community College Completion Corps and associated activities on campus stakeholders’ perceptions of a culture of completion. The national initiative to increase completion rates at community colleges has resulted in a heightened awareness of this performance measurement. A number of community colleges have participated by hosting a C4 signing event, the hallmark activity associated with the movement. This inaugural event served as a public declaration of the two-year institution’s intention to provide an environment in which policy and practice, as well as theory and application, focus on supporting and increasing student completion. …

Are We There Yet? Data Saturation In Qualitative Research, Patricia I. Fusch, Lawrence R. Ness

The Qualitative Report

Failure to reach data saturation has an impact on the quality of the research conducted and hampers content validity. The aim of a study should include what determines when data saturation is achieved, for a small study will reach saturation more rapidly than a larger study. Data saturation is reached when there is enough information to replicate the study when the ability to obtain additional new information has been attained, and when further coding is no longer feasible. The following article critiques two qualitative studies for data saturation: Wolcott (2004) and Landau and Drori (2008). Failure to reach data saturation …

Cross-Check For Completeness: Exploring A Novel Use Of Leximancer In A Grounded Theory Study, Ian Harwood, Rod P. Gapp, Heather J. Stewart

The Qualitative Report

This paper investigates the potential for Leximancer software to actively support the Grounded Theory (GT) analyst in assessing the “completeness” of their study. The case study takes an existing GT study and retrospectively analyzes the data with Leximancer. The Leximancer output showed encouraging similarities to the main themes emerging from the GT analysis; but not sufficiently at the selective coding level to justifiably claim a definitive cross-check for overall theoretical saturation. Whilst Leximancer is not found to be a substitute for the 'hard labor' of GT coding and theory development, it can provide a very useful, efficient and relatively impartial …

Investigating Roles Of Information Security Strategy, Roger V. Seeholzer

CCAC Theses and Dissertations

A fundamental understanding of the complexities comprising an information security strategy (ISS) in an organization is lacking. Most ISS implementations in government organizations equate anti-virus or installing a firewall to that of an ISS. While use of hardware and software forms a good defense; neither comprises the essence of an ISS. The ISS best integrates with business and information system strategies from the start, forming and shaping the direction of overall strategy synergistically within large government organizations. The researcher used grounded theory and investigated what a large government organization’s choices were with the differing roles an information security professional (ISP) …

Understanding Hospital-Based Nurses’ Experiences Of Structurational Divergence, Lakesha Anderson

The Qualitative Report

This study examined hospital-based nurses’ experiences of structurational divergence. I used a semi-structured narrative approach to interview 10 hospital-based nurses and data was analyzed using phenomenological methods. This resulted in the identification of the following three themes, which capture instances of structurational divergence and resulting interpersonal, intrapersonal, and organizational conflicts: Managing Overload, Identifying and Negotiating Boundaries, and Substituting and Advocating. I also discovered an additional theme, Eating their Young.. Results have implications for future research in health and organizational communication and reflect the importance of research into the communication between and amongst nurses, patients, and physicians and the impact of …

Ethical Maturity Scores Of Future Arab Business Leaders Based On Gender, Age, Seniority, Management, And Ethics Training, Abdul R. Abu Bakar, Bahaudin G. Mujtaba, Ahmed Medjedel

HCBE Faculty Articles

The financial collapse of many prominent institutions over the past six years has highlighted the importance of morality and ethics in the workplace. Recent evidence has demonstrated that ethics is an important topic for all working adults and students who will soon join the workforce. As such, using the personal business ethics scores (PBES) survey, this study tests 164 students' demographic profiles and ‘ethical exposure' in Saudi Arabia. Using factor analysis, analysis of variance, and regression analysis with the sample data, this study highlights a statistically significant relationship between legal knowledge and ethical maturity among Arabs in this research. Other …

Identifying Key Determinants Of Service Provider Effectiveness And The Impact It Has On Outsourced Security Success, James B. Lewis

CCAC Theses and Dissertations

The purpose of this research was to identify key determinants of service provider effectiveness and how it impacts outsourced security success. As environments have become more robust and dynamic, many organizations have made the decision to leverage external security expertise and have outsourced many of their information technology security functions to Managed Security Service Providers (MSSPs).

Information Systems Outsourcing, at its core, is when a customer chooses to outsource certain information technology functions or services to a service provider and engages in a legally binding agreement. While legal contracts govern many aspects of an outsourcing arrangement, it cannot serve as …

Designing An Effective Information Security Policy For Exceptional Situations In An Organization: An Experimental Study, George S. Antoniou

CCAC Theses and Dissertations

An increasing number of researchers are recognizing the importance of the role played by employees in maintaining the effectiveness of an information security policy. Currently, little research exists to validate the relationship between the actions (behaviors) taken by employees in response to exceptional situations (antecedents) regarding an organization’s information security policy, the impact (consequences) those actions have on an organization, and the motives that prompt those actions. When these exceptional situations occur, employees may feel compelled to engage in behaviors that violate the terms of an information security policy because strict compliance with the policy could cause the organization to …

An Investigation Of The Factors Contributing To The Development Of Poorly Defined Is Strategies For Firms In The United States, Karen B. Lacaden

CCAC Theses and Dissertations

Although empirical research has shown that a clearly defined information system (IS) strategy has a positive impact to a firm’s performance and a poorly defined IS strategy has a negative impact to a firms’ performance, firms still develop poorly defined IS strategies. Further compounding the problem, research has revealed that 87% of the business executives believe information systems are a critical enabler to their firms' strategic realization, yet only 33% of business executives involve the Chief Information Officer (CIO) in their firm’s business strategy development. The main goal of this research study is to empirically identify factors which impact development …

Academic And Commercial Qualitative Research: The Best Of Both Worlds, Ronald J. Chenail

The Qualitative Report Conference

With apologies to George Bernard Shaw, academic qualitative research and commercial qualitative research have been “two countries separated by a common language,” but this cultural divide has its positives because these divergent customs present opportunities for mutual innovation. Today we will explore these differences and offer enhancements for both worlds.

Information System Security Commitment: A Study Of External Influences On Senior Management, Kevin Andrew Barton

CCAC Theses and Dissertations

This dissertation investigated how senior management is motivated to commit to information system security (ISS). Research shows senior management participation is critical to successful ISS, but has not explained how senior managers are motivated to participate in ISS. Information systems research shows pressures external to the organization have greater influence on senior managers than internal pressures. However, research has not fully examined how external pressures motivate senior management participation in ISS. This study addressed that gap by examining how external pressures motivate senior management participation in ISS through the lens of neo-institutional theory. The research design was survey research. Data …

Employee And Organization Security Value Alignment Through Value Sensitive Security Policy Design, Dianne Blitstein Solomon

CCAC Theses and Dissertations

Every member of the organization must be involved in proactively and consistently preventing data loss. Implementing a culture of security has proven to be a reliable method of enfranchising employees to embrace security behavior. However, it takes more than education and awareness of policies and directives to effect a culture of security. Research into organizational culture has shown that programs to promote organizational culture - and thus security behavior - are most successful when the organization's values are congruent with employee values. What has not been clear is how to integrate the security values of the organization and its employees …

Transnational Companies And Radical Transformation Processes: A Study Of Performance In Comparison To Other Multinational Companies, Jorge Alejandro Palacios

HCBE Theses and Dissertations

The objective of this study was to answer the following question: Do organizations that were defined as having successfully adopted the transnational model, as per Bartlett and Ghoshal (1989), and labeled as transnational companies (TNC), perform significantly better than other multinational companies (MNC) when going through radical transformation processes?

This research question was answered through a mixed method research design. The first part used a quantitative research approach and evaluated the financial performance of TNCs selected from the Bartlett and Ghoshal (1989) research, using secondary data sources from 6 TNCs and 20 MNCs. The second part used a qualitative approach …

Improving Professional Skills Through Adversity: A Phenomenological Study Of Mergers And Acquisitions, Randy Anita Rutledge

Department of Conflict Resolution Studies Theses and Dissertations

Company mergers and acquisitions often create tremendous conflict for employees because they force them into a spiral of organizational change. In this environment, employees are challenged with redefining themselves within a new organization. The purpose of this phenomenological study was to discover and explain the particular conflict experiences of professional employees who experienced the merger and acquisition of their company. A phenomenological research study was conducted to discover and describe the shared conflict experiences of professional employees during the merger and acquisition of their consulting firm. Semi-structured in-depth interviews were conducted with 17 self-identified professional employees. It was found through …