Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Education (3114)
- Higher Education (1717)
- Medicine and Health Sciences (1085)
- Social and Behavioral Sciences (928)
- Business (910)
-
- Public Health (900)
- Arts and Humanities (485)
- Marketing (455)
- Curriculum and Instruction (424)
- Educational Administration and Supervision (423)
- Library and Information Science (315)
- Higher Education Administration (292)
- Physical Sciences and Mathematics (266)
- Teacher Education and Professional Development (233)
- Engineering (226)
- Psychology (216)
- History (188)
- Information Literacy (186)
- Human Resources Management (180)
- Educational Leadership (159)
- Educational Methods (139)
- Life Sciences (139)
- Educational Assessment, Evaluation, and Research (130)
- Curriculum and Social Inquiry (119)
- Mathematics (116)
- Sociology (111)
- Science and Mathematics Education (89)
- Mental and Social Health (86)
- Public Affairs, Public Policy and Public Administration (83)
- Community Health and Preventive Medicine (76)
- Keyword
-
- Georgia Southern University (2698)
- Armstrong State University (1615)
- Athletics (1503)
- ETD (659)
- Student Government Association (565)
-
- Jiann-Ping Hsu College of Public Health (561)
- Savannah (559)
- Football (513)
- GA (495)
- Student newspaper (495)
- Syllabi (433)
- Baseball (424)
- JPHCOPH (422)
- Public health (418)
- COPH (398)
- Armstrong Atlantic State University (368)
- Communications and Marketing (289)
- Men’s Tennis (271)
- Minutes (267)
- Newsroom (242)
- Basketball (232)
- Georgia Southern (208)
- Softball (201)
- Women’s Soccer (201)
- Armstrong State College (184)
- Men’s Golf (177)
- Men's Basketball (174)
- Masquers (171)
- COVID-19 (162)
- College of Liberal Arts and Social Sciences (161)
- Publication Year
- Publication
-
- The George-Anne (1723)
- College of Graduate Studies: Theses & Dissertations (1177)
- The Inkwell (647)
- Bulloch County Newspapers (Single Issues) (524)
- College of Public Health: Faculty Syllabi (2014-2021) (500)
-
- International Journal for the Scholarship of Teaching & Learning (472)
- Newsroom (2006-2023) (385)
- Honors College Theses (374)
- Armstrong Athletics: Men's Tennis News (Archived) (266)
- My News (2014-2020) (257)
- National Youth Advocacy & Resilience Conference (222)
- Georgia International Conference on Information Literacy (201)
- Armstrong Athletics: Women's Soccer News (Archived) (193)
- Armstrong Athletics: Men's Golf News (Archived) (177)
- Staff Council Meeting Minutes & Agendas (167)
- Armstrong Athletics: Men's Baseball News (Archived) (157)
- Georgia Association for Positive Behavior Support Conference (143)
- Armstrong Athletics: Women's Golf News (Archived) (138)
- Athletics: News & Publications (132)
- Journal of the Georgia Public Health Association (132)
- Arts & Humanities: News & Publications (2009-2023) (131)
- Faculty Senate: Index (131)
- College of Graduate Studies: Theses & Dissertations (1964–2006) (106)
- Journal of Applied Marketing Theory (100)
- Art: News & Publications (2008-2023) (95)
- College of Business: News & Publications (91)
- Armstrong Athletics: Women's Tennis News (Archived) (86)
- Armstrong Staff Council: Staff Advisory Council Minutes (Archived) (86)
- Armstrong Faculty Senate: Minutes (Archived) (84)
- Armstrong Athletics: Men's Basketball News (Archived) (82)
- Publication Type
Articles 2401 - 2430 of 13230
Full-Text Articles in Entire DC Network
2021 Georgia Southern University Football Roster, Georgia Southern University
2021 Georgia Southern University Football Roster, Georgia Southern University
Men's Football Records
-
Georgia Southern University Athletics 2021 Football Roster
Graduate Catalog, Georgia Southern University
Fight Navigator: Exploring The Feasibility Of A Retaliatory Violence Prevention Program To Help Youth Manage The Code Of The Street, James Barrett, William Pollack, Elizabeth Janopaul-Naylor, Marvin So, Vincenzo Teran, Elizabeth Stilwell
Fight Navigator: Exploring The Feasibility Of A Retaliatory Violence Prevention Program To Help Youth Manage The Code Of The Street, James Barrett, William Pollack, Elizabeth Janopaul-Naylor, Marvin So, Vincenzo Teran, Elizabeth Stilwell
National Youth Advocacy & Resilience Journal
Violence remains the leading cause of injury and death for people between the ages of 15 and 24 and presents a challenge for communities of color. Better understanding of the context surrounding violence is critical in order to develop effective prevention interventions. We conducted a two-phase, qualitative, feasibility study to develop and initially evaluate a retaliatory violence program, Fight Navigator. Focus groups (n=20) and semi-structured case vignette interviews (n=20) were conducted with the target population that were analyzed using a consensual qualitative research approach. Findings suggest that participants were more likely to believe that conflicts could be resolved without violence …
Improving Housing Services For Youth Survivors Of Sexual Exploitation: An Exploratory Study, Danielle B. Groton, Tomi Gomory
Improving Housing Services For Youth Survivors Of Sexual Exploitation: An Exploratory Study, Danielle B. Groton, Tomi Gomory
National Youth Advocacy & Resilience Journal
Children who have been commercially sexually exploited are a vulnerable population, often in need of housing services. However, little is known about housing services for this population. To address this gap, the current study aims to further the understanding and knowledge about housing services for children who have experienced commercial sexual exploitation (CSE) in the U.S. Through a structured online search and review of the research literature, we identified 56 programs thought to be serving children who have experienced CSE in the United States. Agencies were asked to complete a brief semi-structured survey on their services for youth who have …
Effects Of A Suggestion Based Intervention On Human Cooperation In The Stag Hunt Game, Melvin S. Marsh
Effects Of A Suggestion Based Intervention On Human Cooperation In The Stag Hunt Game, Melvin S. Marsh
College of Graduate Studies: Theses & Dissertations
Cooperation has been one of the most foundational aspect of human society and is frequently studied via use of “The Stag Hunt” which has been used to tease out factors which may influence cooperation. The present study is the first study to attempt to influence human cooperation by means of positive imagery. Participants included 33 males and 72 females) who listened to either an a 7-minute audio designed to encourage them to trust others or an audio designed to encourage them to trust themselves. Participants played 40 rounds of the Stag Hunt game. The total number of times the participant …
Firefighters Self-Efficacy Of Injuries And Willingness To Report Injuries Within The Southeast Region Of The United States, Marissa Villafuerte
Firefighters Self-Efficacy Of Injuries And Willingness To Report Injuries Within The Southeast Region Of The United States, Marissa Villafuerte
College of Graduate Studies: Theses & Dissertations
CONTEXT: Firefighting is a dangerous profession often leading to minor and severe injuries. Injuries range from basic first aid to fatalities. Over a third of injuries linked to muscular-skeletal injuries (MSKI). To address MSKI, the fire service has turned to preventative and rehabilitation care such as on-site health care professionals.
OBJECTIVE: The purpose of this study was 1) to understand rural firefighters' self-efficacy of injury care and willingness to report MSKIs, 2) compare on-site preventative care fire departments to traditional fire departments and 3) describe the influence of on-site self-efficacy of MSKI care and willingness to report injuries based on …
Cannot Afford To Publicly Surrender: The Public's Influence On Ronald Reagan's Strategic Relationship With South Africa, Jessica P. Forsee
Cannot Afford To Publicly Surrender: The Public's Influence On Ronald Reagan's Strategic Relationship With South Africa, Jessica P. Forsee
College of Graduate Studies: Theses & Dissertations
Reagan’s administration used the policy of constructive engagement to bring gradual reform to the apartheid system and build peace in the southern African region. The coordination of anti-apartheid activist organizations and members advocating for harsher economic pressure on South Africa successfully raised US public awareness and shifted public opinion against constructive engagement’s gradualist policies. As a result, leading Reagan staffers like Assistant Secretary of State for African Affairs Chester Crocker recalibrated constructive engagement’s focus to quicken regional peacebuilding maintain stability and control of US foreign policy in the public eye. This thesis analyzes the early influences on constructive engagement and …
Comparative Conservation Genomics Of A Suite Of Imperiled Freshwater Mussels, Scott C. Meyer
Comparative Conservation Genomics Of A Suite Of Imperiled Freshwater Mussels, Scott C. Meyer
College of Graduate Studies: Theses & Dissertations
Maintenance of genetic diversity is a critical component to the management and recovery of imperiled species. By ensuring that a species’ genetic diversity is maintained, issues like inbreeding depression and loss of local adaptation can be prevented. However, the genetic diversity of many species are not well-characterized, and the factors that influence a species’ genetic diversity are often not well understood. In the case of imperiled unionid freshwater mussels, it is important to conduct conservation genetic assessments to aid in their management and preserve genetic diversity. This is the first study to conduct a comparative conservation genomic assessment for eight …
Do The Age And Drama Type Of Individuals Affect Their Perceived Social Status?, Bradly A. Mcginnis
Do The Age And Drama Type Of Individuals Affect Their Perceived Social Status?, Bradly A. Mcginnis
College of Graduate Studies: Theses & Dissertations
Drama is a type of performative, interpersonal conflict where traditional victim/aggressor dynamics seen in most types of bullying does not always appear. Different personalities display different types of drama, which may have different levels of usefulness across development. I am interested in discovering whether the level of target social status changes for different drama types across the lifespan. This interaction between target social status and drama type was analyzed by a 2 x 3 design with an expected 2 x 2 interaction. Overall, there were non-significant main effects and a non-significant interaction in the 2 x 3 between subjects ANOVA. …
A Research Assistant's Perceived Skillset When Utilizing Deception, Ahmad Sarris
A Research Assistant's Perceived Skillset When Utilizing Deception, Ahmad Sarris
College of Graduate Studies: Theses & Dissertations
The use of deception in research has been a long-debated topic for several decades. Generally, research on deception has concerned its justifications, common methods, controversies, and uses inside and outside the broad field of psychology. Although the bulk of this research is typically concerned with exploring the potential drawbacks and controversies of deception on participants, the potential advantages and disadvantages to those implementing it has not been explored. More specifically, there are unanswered questions about what skills can be gained or perceived to be gained by research assistants utilizing deception. The present study explored whether deception utilization and/or the presence …
The Language Of Trauma In Roxane Gay's Hunger: A Memoir Of (My) Body, Cydney Price
The Language Of Trauma In Roxane Gay's Hunger: A Memoir Of (My) Body, Cydney Price
College of Graduate Studies: Theses & Dissertations
This thesis uses the language and structure of Roxane Gay’s Hunger: A Memoir of (My) Body, in tandem with other works of literature, to examine the relationship between Blackness, fatness, womanhood, and trauma. Among other things, this thesis attempts to draw a connection between Deborah King’s concept of multiple jeopardy and the lived experiences of several different traumas. Also, this these works to highlight the usefulness of the memoir genre as teaching tool in classrooms with students of all ages. I ague that Gay’s memoir is a subversion of the typical weight-loss memoir and is instead a social commentary on …
Risk Factors And Trends In Antimicrobial Susceptibility Patterns In Strains Of Neisseria Gonorrhoeae Following Changes In The Cdc Sexually Transmitted Disease (Std) Treatment Guidelines – United States, 2012-2018, Niketta A. Womack
College of Graduate Studies: Theses & Dissertations
Antimicrobial resistant Neisseria gonorrhoeae (N. gonorrhoeae) has become a major global public health concern in the 21st century. Surveillance activities are essential in identifying risk factors in priority populations. The purpose of this study was to identify risk factors associated with and trends in antimicrobial susceptibility patterns in N. gonorrhoeae strains identified through the Gonococcal Isolate Surveillance Project (GISP). A study sample of 37,157 men was evaluated to measure adherence to changes in CDC’s STD treatment guidelines in 2012 and 2015. Data were analyzed to measure associations between independent and dependent variables by conducting bivariate and logistic regression …
Influence Of Political Affiliation On Perceived Media Bias And Trustworthiness In The Covid-19 Pandemic, Tabitha Lamberth
Influence Of Political Affiliation On Perceived Media Bias And Trustworthiness In The Covid-19 Pandemic, Tabitha Lamberth
College of Graduate Studies: Theses & Dissertations
Partisanship and news source attribution may influence perceived media bias and trust in COVID-19 information. This study aimed to explore how the similarity liking effect relates to political identity and perceived credibility. Our main hypothesis was that individuals would find news sources that shared their political affiliation as more trustworthy than other news sources. To test our hypothesis, 216 undergraduate students participated in a study that measured participants’ trustworthiness of a news article with randomized source attribution from a liberal, conservative, and neutral source. A 2X3 ANOVA tested the relationship between our participants’ political affiliation, measured by the 12-item Social …
School Leaders' And Teachers' Perceptions Of Preparedness For The Online K - 12 Setting, Deirdre Daniels
School Leaders' And Teachers' Perceptions Of Preparedness For The Online K - 12 Setting, Deirdre Daniels
College of Graduate Studies: Theses & Dissertations
Nearly half of new teachers leave the profession within five years of employment, and most would not recommend teaching as a profession. A shortage of highly effective teachers continues in public schools across the nation; hence, meaningful professional development needs to be implemented to adequately prepare teachers for the classroom, and this is further compounded in the online setting. The goal of this study was to ascertain school leaders’ and teachers’ perceptions of preparedness for an online K – 12 school by examining perceptions of preparedness in three categories: student learning and engagement, curriculum and instruction, and data driven decision-making. …
Numerical Approximation Of Lyapunov Exponents And Its Applications In Control Systems, Nakita K. Andrews
Numerical Approximation Of Lyapunov Exponents And Its Applications In Control Systems, Nakita K. Andrews
College of Graduate Studies: Theses & Dissertations
The progression of state trajectories with respect to time, and its stability properties can be described by a system of nonlinear differential equations. However, since most nonlinear dynamical systems cannot be solved by hand, one must rely on computer simulations to observe the behavior of the system. This work focuses on chaotic systems. The Lyapunov Exponent (LE) is frequently used in the quantitative studies of a chaotic system. Lyapunov exponents give the average rate of separation of nearby orbits in phase space, which can be used to determine the state of a system, e.g. stable or unstable. The objective of …
Effective Weather Messaging: Applying The Bad News Response Model To Hurricane Warnings, April S. Carr
Effective Weather Messaging: Applying The Bad News Response Model To Hurricane Warnings, April S. Carr
College of Graduate Studies: Theses & Dissertations
Sweeny and Shepperd (2007, 2009) proposed the Bad News Response Model (BNRM), outlining three effective responses (i.e., Watchful Waiting, Active Change, Acceptance) as a function of the perceived controllability, likelihood, and severity of bad news. In the current study, we have adapted the BNRM, previously used in health-related scenarios, to explore the relationship between message content and responses in the context of hurricane warnings. Participants viewed hurricane warnings manipulated by severity (Category 1 vs. Category 5) and the inclusion of call-to-action statements (CTAs). The present study attempted to evaluate the effects of severity and controllability on participants’ engagement in desirable …
Counternarratives Of Students With Dis/Abilities In One Rural School District, Christy M. Descartes
Counternarratives Of Students With Dis/Abilities In One Rural School District, Christy M. Descartes
College of Graduate Studies: Theses & Dissertations
This is an inquiry into the educational experience of students with dis/abilities who are excluded from the general education classroom in one rural Georgia school district. Theoretically my dissertation research builds on critical disability studies (Erevelles 2000, 2002, 2005, 2015; also Annamma 2018; Tremain 2005), critical geography (Harvey 2000; Helfenbein, Jr. 2004; Soja 1989, 2010), and curriculum studies (Maudlin 2008; Snowber 2016; Springgay & Freedman 2008; Swanson 2008). Methodologically building on counternarrative inquiry (Bell 1999; Delgado 1989; He & Ayers 2009; He & Ross 2015; He, Ross, & Seay 2015; Solórzano & Yosso 2002), art-based research (Barone & Eisner 2006; …
The Devaluation Of Career Technical Education (Cte) By The Graduates Of Wonderwood High School, Jason J. Weiss
The Devaluation Of Career Technical Education (Cte) By The Graduates Of Wonderwood High School, Jason J. Weiss
College of Graduate Studies: Theses & Dissertations
In Georgia, high school graduates are expected to be college and career ready, however due to recent educational legislative changes the focus has been placed on being college ready. These modifications have led to a low number of graduates completing a Career Technical Education (CTE) pathway as well as a low number of graduates passing their CTE End-of-Pathway assessments and earning industry credentials. To assist in determining the factors that have led to the devaluation of CTE by Georgia graduates, a critical qualitative inquiry study was conducted on a sample of 13 graduates from Wonderwood High School, in South Heights, …
Supporting Student-Athlete Mental Health: Ncaa Division I Coaches' Experiences, Perceived Role, And Barriers, Kelsey Kinnamon
Supporting Student-Athlete Mental Health: Ncaa Division I Coaches' Experiences, Perceived Role, And Barriers, Kelsey Kinnamon
College of Graduate Studies: Theses & Dissertations
The opportunity for coaches to play an important role in supporting student-athlete mental health has been increasingly identified (Biggin et al., 2017; Gulliver et al., 2013; Henrikson et al., 2020). Findings suggest that coaches have the potential to help identify athletes who may benefit from mental health services, as well as foster an environment supportive of mental health and help-seeking (Bapat et al., 2009; Bissett et al., 2020). Recommendations have been set forth regarding how coaches may best engage in their role of supporting mental health, however, the literature lacks evidence of what collegiate coaches are actually doing to support …
Understanding Racial Experiences And The Influence Of Family On Stress And Familism Attitudes, Jaqueline Miranda
Understanding Racial Experiences And The Influence Of Family On Stress And Familism Attitudes, Jaqueline Miranda
College of Graduate Studies: Theses & Dissertations
Sixty-five percent of undergraduates reported family as their most important in-group and 79% reported family as being in their top three in-groups (McConnell, 2019). Familial bonds are vital for racial ethnic minorities because of their unique experiences as minorities such as experienced racism, acculturative stress, and other forms of adversity. The current study examined the effects of a racially-based stress induction and imaginal exercise on state stress levels and familial attitudes, and the relationship between racial-ethnic socialization and racial battle fatigue including kinship social support as a moderator. The study used an experimental design, manipulating stress induction through a script …
Analysis Of Miniaturized, Circularly Polarized Antennas For Bidirectional Propagation, Mason C. Moore
Analysis Of Miniaturized, Circularly Polarized Antennas For Bidirectional Propagation, Mason C. Moore
College of Graduate Studies: Theses & Dissertations
Size reduction is necessary to fit the recent demand for small sized communication systems in consumer electronics. Wireless communication systems rely on antennas for long range transmission of signals, so size reduced antennas have been sought after in recent years. Also, not many antennas are designed for use in bidirectional scenarios like subways, tunnels, bridges, etc. Three sized reduced antennas with circular polarization are presented for use in bidirectional communication systems. An electrically small pattern reconfigurable array, an electrically small two-sided printed cross dipole, and a size reduced printed wideband antenna are introduced within this thesis. All antennas’ results are …
A Semi-Active Vibration Isolator For 3d Printing On Shipboard, Mohammad Z. Shahabuddin
A Semi-Active Vibration Isolator For 3d Printing On Shipboard, Mohammad Z. Shahabuddin
College of Graduate Studies: Theses & Dissertations
In the recent years, additive manufacturing (AM) (aka 3D printing)-has become a viable alternative to traditional manufacturing due to its unique advantages, such as enabling the fabrication of complex geometries at reduced weight and costs as well as allowing on-site fabrication for maintenance and repair. One specific application area of the AM is the navy vessels. During extended voyages, the navy vessels likely require the convenience of on-site fabrication of the malfunctioned parts. However, the shipboard equipment suffers from a broad range of external excitations arising not only from the waves but also from the vessel’s engines, which …
Mothering Through Our Pain: Single Black Mothers’ Narratives, Yolanda E. Surrency
Mothering Through Our Pain: Single Black Mothers’ Narratives, Yolanda E. Surrency
College of Graduate Studies: Theses & Dissertations
Black women’s voices and historical contributions have been dismissed, and even excluded, making it difficult for their cultural knowledge to be transmitted to future generations. Black women battle with an unsettled consciousness from subscribing to the normalization of what dominant culture defines as good mothering. This study uses Black feminism to examine single Black mothers who navigate the negative images of the welfare queen and the matriarch. This narrative study uses Black feminism to examine the stories of single, Black mothers and their daughters. The purpose is to investigate Black mothers’ lived experiences to understand their struggles and resistance. Purposeful …
Teaching With Passion And Compassion In Challenging Times: A Narrative Inquiry Into Elementary Teachers' Experiences In Georgia, Erin Scroggs
College of Graduate Studies: Theses & Dissertations
This study explores how teachers maintain their passion and compassion for teaching in spite of the impact of work-related challenges and subsequent obstacles upon their personal and professional lives. While much research has been conducted into teacher stress, very little has been done to connect the effects of stress on teachers’ health and passions for teaching. Abby, Nick, Passion, and Anna, four elementary school teachers from different areas, counties, schools, and school districts in the State of Georgia, participated in the study. Theoretically, I draw upon an array of works such as teaching towards freedom (Ayers, 2004, 2010, 2016), teachers …
College Athletes' Experiences With A Lower Body Re-Injury: A Phenomenological Investigation, Samantha Holder
College Athletes' Experiences With A Lower Body Re-Injury: A Phenomenological Investigation, Samantha Holder
College of Graduate Studies: Theses & Dissertations
Lower extremity injuries are the most common musculoskeletal sport injuries and are an inevitable risk to sport participation (Chalmers, 2002; Dane et al., 2004; Kay et al., 2017). When an athlete sustains an injury, fear of re-injury is a salient emotion many athletes experience (e.g., Disanti et al., 2018; Kvist et al., 2005; Lentz et al., 2015). Previous research has identified fear of re-injury as a risk factor to suffering a subsequent injury (e.g., An et al., 2019; Andersen & Williams, 1988; Paterno et al., 2018; Podlog et al., 2011; Tagesson & Kvist, 2016). Epidemiology studies have highlighted that re-injuries …
Generational Cohorts And Search For B2b Service Providers, John Story
Generational Cohorts And Search For B2b Service Providers, John Story
AMTP Proceedings 2021
This study explores differences in B2B search processes of members of three generational cohorts, Millennials, Generation X, and Baby Boomers. When searching for a business-to-business service provider, Millennials were significantly more likely to use an internet search, but there were no significant differences between Generation X and Baby Boomers. Although more likely to use an internet search than previous generations, Millennials were just as likely to use interpersonal information sources. These results provide insights into differentiating marketing communications to effectively reach members of different generations in business-to-business marketing.
When You Meme Business – Exploring Use Of Memes By Brands On Social Media And Resultant Engagement, Sphurti Sewak, Jaehoon Lee
When You Meme Business – Exploring Use Of Memes By Brands On Social Media And Resultant Engagement, Sphurti Sewak, Jaehoon Lee
AMTP Proceedings 2021
No abstract provided.
Factors Impacting One’S Self-Classification Into One Of The Five Categories Of A Typology Delineating Green (And Not So Green) Consumers, Sam Fullerton, Tammy Mccullough, Estelle Van Tonder
Factors Impacting One’S Self-Classification Into One Of The Five Categories Of A Typology Delineating Green (And Not So Green) Consumers, Sam Fullerton, Tammy Mccullough, Estelle Van Tonder
AMTP Proceedings 2021
A sample of 1,243 adult residents of the United States provided insight into an array of issues germane to sustainability. Upon completing a 65-question survey on sustainability, each respondent placed themselves in an eco-group that they felt best corresponded to their own behavior and attitudes towards the task of keeping the planet green for ourselves, and perhaps more importantly, for our posterity. The five groups ranged from the eco-destroyer to the eco-warrior. Within the survey, each respondent provided their opinions regarding seven multi-item scales that primarily addressed green issues; some scales addressed business behavior while others addressed issues such as …
Brand Wonder, Sunil Erevelles, Emily Hoffmann, Maanasi Bulusu
Brand Wonder, Sunil Erevelles, Emily Hoffmann, Maanasi Bulusu
AMTP Proceedings 2021
Affect is a core construct in the understanding of how consumers respond to marketing stimuli, such as brands, products, and communications, and is critical in the achievement of marketing outcomes (Erevelles 1998). Despite an extensive body of literature on affect in marketing that exists today, there appears to be an incomprehensible gap in the literature on the study of one type of emotion. This emotion has been described as “humanity’s most important emotion,” and the “one emotion (that) inspired our greatest achievements in science, art, and religion” (c.f., Prinz 2013, p1). That emotion is wonder. Adam Smith, often known as …
Entitled To Be Served: Does Self-Checkout Make Customers Feel Less Rewarded?, Farhana Nusrat, Yanliu Huang
Entitled To Be Served: Does Self-Checkout Make Customers Feel Less Rewarded?, Farhana Nusrat, Yanliu Huang
AMTP Proceedings 2021
The adoption of self-service technologies (SST) has been rising over the last few years, and among different SSTs, self-checkout systems are one of the most popular options. In this study, we examine how self-checkout service impacts customers’ shopping outcomes compared to regular checkout service. We propose that self-checkout (vs. regular checkout) systems, would make customers feel less rewarded and less satisfied with their purchases. We conducted four studies to test our hypotheses and showed that self-checkout (vs. regular checkout) service makes customers feel less rewarded, less satisfied with their shopping outcomes, and less likely to return to the store. We …