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Diversity Initiative Schemas: Students’ Cognitive Representations Of Managing Diversity On College Campuses, Jeanetta D. Sims, Ashley Neese, Anna Henson, Atoya Sims, Treyce Glidden Mar 2023

Diversity Initiative Schemas: Students’ Cognitive Representations Of Managing Diversity On College Campuses, Jeanetta D. Sims, Ashley Neese, Anna Henson, Atoya Sims, Treyce Glidden

Journal of the North American Management Society

Using schemas as a theoretical framework, this paper explores students’ cognitive representations of managing gender and racio-ethnic diversity initiatives on college and university campuses. Exploration of student schemas is necessary to inform higher education administrators of the existing expectations present among students since these expectations interplay with student responses and reactions to diversity management efforts. Using content analysis of students’ narratives, results concerning students’ cognitive representations are offered, and key managerial implications are shared for those in higher education leadership.

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Utilizing Professional Development Seminars In Academia As A Diversity Management Education Strategy In Post-Apartheid South Africa: A Fulbright Specialist Scholar Experience, Chaunda Scott Mar 2023

Utilizing Professional Development Seminars In Academia As A Diversity Management Education Strategy In Post-Apartheid South Africa: A Fulbright Specialist Scholar Experience, Chaunda Scott

Journal of the North American Management Society

The purpose of this article is to promote the benefits of the Fulbright Specialist Program and encourage diversity education scholars and professionals working in the fields of management and human resource development to consider applying for a Fulbright Specialist award abroad. This article will begin with an introduction and synopsis of the apartheid years in South Africa and its impact on their higher education system. Next, a brief history of the Fulbright Scholar Program and overview of the Fulbright Specialist Program will be provided, This section will be followed by a summary of my Fulbright Specialist experience at Cape Peninsula …

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Managing Workforce Diversity In A New Age: The Challenges And Implications Of Ageism, David M. Savino Mar 2023

Managing Workforce Diversity In A New Age: The Challenges And Implications Of Ageism, David M. Savino

Journal of the North American Management Society

Managing workforce diversity is one of the major challenges facing human resource professionals today. Key among the many diversity challenges is the reality of dealing with a growing aging workplace population. As a result age discrimination and ageism has been a subtle and covert strategy of many organizations for years. The great recession brought the true realities of ageism to the surface in a distinct way with the number of reduction in force programs that seemed to wrongly target older workers disproportionately as evidenced by the number of age discrimination cases filed with the Equal Employment Opportunity Commission (EEOC) during …

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Gender Imbalance Improvements In Academia, Business, And Physical Education, Stephanie D. Trendowski, Thomas N. Trendowski, Joseph Trendowski Mar 2023

Gender Imbalance Improvements In Academia, Business, And Physical Education, Stephanie D. Trendowski, Thomas N. Trendowski, Joseph Trendowski

Journal of the North American Management Society

Traditionally, men have disproportionally held leadership positions in academia, business, and physical education. Fortunately, graduate programs in each field are providing women opportunities that were not apparent a few decades ago. We examine Business and Physical Education for transgressions of discrimination and provide evidence from personal interviews which indicate progress has been made for women in these fields. We provide several cross-disciplinary themes that transcend gender barriers to promote an equitable workforce in addition to field specific recommendations.

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Introducing Students To International Business: The Fortune Global 500 Home Country Game, Michael E. Dobbs, Clint Relyea Mar 2023

Introducing Students To International Business: The Fortune Global 500 Home Country Game, Michael E. Dobbs, Clint Relyea

Journal of the North American Management Society

Students taking courses in international business or other courses with international modules within them are frequently less than excited to learn about the material, even though its importance to their future success may be growing quickly. To partially address this issue, we have developed a fun, interactive, competitive exercise based on the Fortune Global 500 to introduce international content to students. Students are asked to identify the home countries of twenty international businesses, some of whose products and services students have most likely used frequently. Participants realize more fully that whether they are cognizant of it or not, they engage …

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The Effects Of Absenteeism On Organizations: A Longitudinal Study Spanning Eight Years, Lee L. Hisey, Jude Bumgardner Mar 2023

The Effects Of Absenteeism On Organizations: A Longitudinal Study Spanning Eight Years, Lee L. Hisey, Jude Bumgardner

Journal of the North American Management Society

This study spanned eight years—from 2009 to 2017—and examined the effects of absenteeism on employers. The sample was randomly selected from the Louisiana Employer Support of the Guard and Reserve Employer database. Most of the employers indicated that absenteeism had no effect on their operations. However, results from one-sample t tests indicate that, as a result of absenteeism, there was a statistically significant increase in the following measures: customer complaints, level of rework, amount of time spent training, tardiness, number of team and employee efforts, work schedule alterations, and late deliveries to customers. One explanation for the discrepancy between the …

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Motivational Theories Exemplified In School Of Rock, Mary Kovach Mar 2023

Motivational Theories Exemplified In School Of Rock, Mary Kovach

Journal of the North American Management Society

The primary purpose of this manuscript is to identify four contemporary motivational theories and demonstrate how each of these theories can be applied in current everyday situations. The intention of connecting these theories to relatable scenarios is based on a case study developed specifically for undergraduate business students. The majority of these students have not previously been exposed to these theories. The four motivational theories - including 1) Abraham Maslow’s Hierarchy of Needs, 2) David McClelland’s Needs Theories, 3) J. Stacy Adam’s Equity Theory and 4) Victor Vroom’s Expectancy Theory (Bolman & Deal, 2008, and Jones & George, 2015) - …

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A Theoretical Model On The Effects Of Voluntary Turnover On Organizational Performance, Lee L. Hisey, Jude Bumgardner Mar 2023

A Theoretical Model On The Effects Of Voluntary Turnover On Organizational Performance, Lee L. Hisey, Jude Bumgardner

Journal of the North American Management Society

This paper presents a two-fold theoretical model to explain the effects of voluntary turnover on organizational performance. First, we use the Phase Component to determine whether an organization is over or under staffed, or whether an organization utilizes its human resources optimally. Next, we use the Performance Component to describe how antecedents, organizational performance, and organizational phase affect an organization’s ability to compete in the market place.

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Managing Human Resources In A 21st Century Knowledge-Based, Global Economy, Gyongyi Konyu-Fogel Mar 2023

Managing Human Resources In A 21st Century Knowledge-Based, Global Economy, Gyongyi Konyu-Fogel

Journal of the North American Management Society

Globalization created many challenges for human resource managers in the 21st century. In today’s competitive, knowledge-based economy, organizations must develop, utilize, and leverage resources, people, and technology across cultures and countries. Success is greatly influenced by human talent and capacity for organizational learning and responsiveness. By taking a pro-active, strategic role, human resource managers can develop organizational capabilities that can help improve performance and build a sustainable competitive advantage. The paper examines strategy and structure and the role of human resources in developing organizational culture, capabilities, and composition of people. Recommendations are made for workforce alignment, knowledge management, and developing …

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Building Consumer Competence And Trust: Hrd Professionals As Champions Of Change, Rubina F. Malik, Gouri Gupte, Brandy Edmondson, Vickie Cox Edmondson Mar 2023

Building Consumer Competence And Trust: Hrd Professionals As Champions Of Change, Rubina F. Malik, Gouri Gupte, Brandy Edmondson, Vickie Cox Edmondson

Journal of the North American Management Society

Despite allocating significant institutional resources to establishing consumer trust, organizations often unintentionally fail to ensure that the social contract between the organization and its customers is upheld and that trust is the center of every transaction. This paper seeks to answer the questions of what role, if any, do organizations play in improving consumer competence and trust, and what substantive role can human resource development professionals play in that effort? Five consumer learning strategies using adult learning principles are set forth along with a decision-making framework that can support an organizational change in the power relationship between vulnerable consumers and …

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The Impact Of Generational Perceptions Of Interactional Justice On Workplace Citizenship Behavior, Arlene Ramkissoon, Ronald M. Johnson Mar 2023

The Impact Of Generational Perceptions Of Interactional Justice On Workplace Citizenship Behavior, Arlene Ramkissoon, Ronald M. Johnson

Journal of the North American Management Society

This study is rooted in the concepts of social exchange theory and psychological contracts. It seeks to determine: (i) the effect of interactional justice on organizational citizenship behavior and (ii) if there is a generational impact on the effect of interactional justice on the dimensions of organizational citizenship behavior. The results show that interactional justice influences organizational behavior for the dimensions of altruism, conscientiousness, courtesy and civic virtue. There was also support for a generational relationship. Contrary to the hypothesized relationship, it was found that the connection between interactional justice and organizational citizenship behavior was stronger for members of Gen …

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An Undergraduate Management Course Project: Experiential Service Learning, Keith Credo Mar 2023

An Undergraduate Management Course Project: Experiential Service Learning, Keith Credo

Journal of the North American Management Society

The process of engaging undergraduate students can be increasingly challenging. Creating an environment of engagement can be particularly daunting among Principles of Management students due to the theoretical nature of the materials and the perceived overlap with previous management and business coursework. In order to promote internalization and application of management and organizational behavior concepts, a service learning course project is assigned. The following service project not only offers opportunities for experiential learning, but also creates ties with community stakeholders. The learning objectives of the project, as well as the details of the instructions for implementation are presented. Teaching Notes …

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Degree Audit Reporting System (Dars): What Works And What Is Needed, Amanda Wick, Valerie Wallingford Mar 2023

Degree Audit Reporting System (Dars): What Works And What Is Needed, Amanda Wick, Valerie Wallingford

Journal of the North American Management Society

In this paper, the Degree Audit Reporting System (DARS,) used by the state colleges and universities of Minnesota, was analyzed to determine if any changes could be made to improve the general management of the system and aid students and advisors in the registration process. The revisions proposed will present a more effective and efficient system.

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A Conceptual Model On The Relationship Between Human Resource Strategy And Turnover, Lee L. Hisey, Jude Bumgardner Mar 2023

A Conceptual Model On The Relationship Between Human Resource Strategy And Turnover, Lee L. Hisey, Jude Bumgardner

Journal of the North American Management Society

This paper proposes a conceptual model, explaining the effects of certain reactive or proactive human resource management strategies on an organization’s ability to acquire resources. The purpose of this model is to demonstrate how, in response to dysfunctional turnover, reactive human resource strategies moderate an organization’s ability to acquire resources, while proactive human resource strategies mediate the organization’s ability to acquire resources. The model proposes a moderating effect due to the ineffective strategies of an organization, such as increasing employee work effort in order to compensate for dysfunctional turnover. On the other hand, the model proposes that implementing proactive strategies, …

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Faculty Perceptions On Professional And Student Development In Performance Evaluations, Gyongyi Konyu-Fogel, Valerie Wallingford, Carolyn Wiley, Ann Saurbier Mar 2023

Faculty Perceptions On Professional And Student Development In Performance Evaluations, Gyongyi Konyu-Fogel, Valerie Wallingford, Carolyn Wiley, Ann Saurbier

Journal of the North American Management Society

In many higher educational institutions, one of the faculty requirements is to engage in continuous professional development. Faculty expectations may also include various student development activities. However, the impact of faculty and student development has not been emphasized in previous research, even though it has been noted to contribute to enhancing academic learning and performance. This study examines the perceptions of faculty at several Midwestern higher educational institutions by collecting data through surveys on the importance of faculty and student development in faculty evaluation decisions. The findings are used to make recommendations for administrators, faculty, and future research related to …

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The Power Dynamics That Facilitate Or Inhibit Organizational Success, Mary Kovach Mar 2023

The Power Dynamics That Facilitate Or Inhibit Organizational Success, Mary Kovach

Journal of the North American Management Society

The purpose of this manuscript is to identify and define some the key power dynamics often facilitating or inhibiting organizational success. It is composed of qualitative and experiential research based on fifteen years of corporate business experience and graduate-level coursework. It is a conceptual paper based on one person’s experience; therefore, the leading limitation is generalizability, but is overcome by research based on references. Analysis demonstrates that of the five power dynamics, coercive power is inherently the most detrimental to an organization. While some of the five recognized power dynamics require positional power, two can be exemplified at any level …

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It’S Time For Baby Boomer Small Business Owners To Retire: Or Is It?, Debra Mitchell, Kent Rhodes Mar 2023

It’S Time For Baby Boomer Small Business Owners To Retire: Or Is It?, Debra Mitchell, Kent Rhodes

Journal of the North American Management Society

This paper describes baby boomer small business owner succession as it relates to retirement from the perspective of the baby boomer business owner and society. Small businesses are key contributors to the U.S. economy and workforce. As society anticipates the retirement of the single largest part of the U.S. population, the “boomers,” many small business owners of that generation have, themselves, anticipated retirement. However, few business owners have prepared for retirement with a succession plan. Even in their 60s, many small business owners are delaying their retirement. This paper challenges conventional retirement norms and addresses the phenomenon of retirement through …

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The Characteristics Of Corporate Board Of Directors: Are There Significant Trends Between Women And Men Over The Years?, Carolyn Wiley, Deborah D. Pavelka, Undine Stinnette Mar 2023

The Characteristics Of Corporate Board Of Directors: Are There Significant Trends Between Women And Men Over The Years?, Carolyn Wiley, Deborah D. Pavelka, Undine Stinnette

Journal of the North American Management Society

Corporate boards of directors provide a framework for successfully managing an organization. Memberships on corporate boards of directors are predominated by men. Worldwide, women face significant challenges in gaining access to the boardroom and leadership of prestigious committees on the board. While a significant amount of research has been carried out on the traits of senior managers, little has been done on the board of directors. The main question to be considered in our research pertains to the characteristics of women and men on corporate boards (WOCBs and MOCBs). These characteristics will be discussed along with implications and recommendations for …

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Chs Country Operations’ International Business Strategy, Robert A. Lloyd Mar 2023

Chs Country Operations’ International Business Strategy, Robert A. Lloyd

Journal of the North American Management Society

In 2012, U.S.-based CHS Country Operations executed their first steps in an international business strategy with the acquisition of Canadian agriculture retail company, DynAgra. In 2014 they purchased more retail locations from CPS and Viterra, and in the time since these international acquisitions, management at CHS has worked to bring the company’s core values and business culture to their new employees, customers, and market. Through a qualitative analysis of the company through interviews with key stakeholders in the acquisition and operation of the Canadian assets, a case study is formed to better understand the overall international business strategy of CHS …

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Correlation Between Turnover And Organizational Performance: An Exploratory Study, Lee L. Hisey Mar 2023

Correlation Between Turnover And Organizational Performance: An Exploratory Study, Lee L. Hisey

Journal of the North American Management Society

Survey methodology was utilized to measure the effects of turnover on civilian employers of enlisted personnel in the National Guard and Reserve, where turnover is operationalized as deployment of a National Guard or Reserve employee. The sample was randomly selected from the Louisiana Guard and Reserve database. The results indicate that respondents perceived that as a result of deployment there is a positive correlation between the predictors level of organizational output, change in the number of customers served, and the number of team efforts with the criterion quality of the organization’s output. Conversely, when the predictor amount of work effort …

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The Demise Of Arthur Andersen: Is Founder’S Syndrome To Blame?, Paul L. Govekar Mar 2023

The Demise Of Arthur Andersen: Is Founder’S Syndrome To Blame?, Paul L. Govekar

Journal of the North American Management Society

No abstract provided.

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Paradigm Shift In Human Resource Management: From Contingency Model To Strategy And Process Development, Gyongyi Konyu-Fogel Mar 2023

Paradigm Shift In Human Resource Management: From Contingency Model To Strategy And Process Development, Gyongyi Konyu-Fogel

Journal of the North American Management Society

Traditionally, human resource management has not been involved in strategic management. However, to be successful in today’s competitive global marketplace, organizations need human resource professionals with competencies in strategic thinking, system’s view, and team-building skills to create organizational environments that have capacity for learning, innovation, responsiveness, flexibility, and on-going value creation. This paradigm shift requires human resource professionals to find a "fit" between organizational strategy and structure, identifying value-adding processes and developing core competencies through people. This paper discusses some of the methods and practices that could move human resource management from a support function to a value-added activity based …

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In Pursuit Of Crisis Readiness: An Examination Of Managerial Characteristics, Firm Size, Industry Domain And Strategic Type Within The Miles And Snow Framework, John A. Parnell, William "Rick" Crandall, Richard E. Crandall Mar 2023

In Pursuit Of Crisis Readiness: An Examination Of Managerial Characteristics, Firm Size, Industry Domain And Strategic Type Within The Miles And Snow Framework, John A. Parnell, William "Rick" Crandall, Richard E. Crandall

Journal of the North American Management Society

A crisis refers to an unpredictable event that can seriously threaten an organization. Crisis readiness is an integral part of the crisis management process and refers to the level of preparedness an organization possesses in response to a potential catastrophic event. Findings from a survey of 275 managers in the United States revealed that top managers with production/engineering and general management backgrounds reported higher degrees of crisis readiness capabilities than did their counterparts with other backgrounds. Likewise, higher levels of crisis readiness were reported in larger, manufacturing organizations than in smaller, service organizations.

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The Mediating Of Organization Change, Perceptions Of Politics And Interpersonal Conflict At Work On The Leader/Member Exchange And Job Satisfaction Relationship, Jeffrey Muldoon, Shawn M. Keough, Eric W. Liguori Mar 2023

The Mediating Of Organization Change, Perceptions Of Politics And Interpersonal Conflict At Work On The Leader/Member Exchange And Job Satisfaction Relationship, Jeffrey Muldoon, Shawn M. Keough, Eric W. Liguori

Journal of the North American Management Society

Using the lens of social exchange theory, this study examines the role of organization change, perceptions of politics (POPS) and interpersonal conflict at work (ICAW) on the LMX/job satisfaction relationship. Results indicate that organization change, POPS and ICAW each have a partial negative mediation effect on the LMX/job satisfaction relationship. Implications for management are briefly discussed.

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The Impact Of Media Choice And Social Capital On Quality Improvement, Baiyun Gong, David S. Hoyte, Regina A. Greenwood Mar 2023

The Impact Of Media Choice And Social Capital On Quality Improvement, Baiyun Gong, David S. Hoyte, Regina A. Greenwood

Journal of the North American Management Society

In this paper, we analyze the differences between product and process quality improvement and suggest that the effectiveness of each type of quality improvement is facilitated by distinctive organizational contexts. Specifically, the level of organizational social capital and the richness of communication media are significant determinants of a successful quality improvement approach. Moreover, certain combinations of social capital and media may best fit with either product or process quality improvement. We discuss the possibility of constructing an organizational context that facilitates both types of quality improvement and call for future research to investigate this issue.

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A Graduate Management Of Information Systems Technology Course Project: Web Analytics, Brandi N. Guidry Hollier Mar 2023

A Graduate Management Of Information Systems Technology Course Project: Web Analytics, Brandi N. Guidry Hollier

Journal of the North American Management Society

It is often difficult to create thought-provoking projects that allow students the ability to apply their knowledge in a real-world setting. This is particularly challenging in a graduate level Management of Information Technology course that covers a vast array of topics throughout. In an effort to expand student knowledge of web analytics and to encourage professional development, a web analytics course project is assigned. The project presented within offers a proposed experiential learning opportunity for students enrolled in this (or similar) course. Project learning objectives and specifications are presented. Teaching Notes are also provided.

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The Fallacy Of Leadership Transparency, Jay Johnson, Jim Maddox Mar 2023

The Fallacy Of Leadership Transparency, Jay Johnson, Jim Maddox

Journal of the North American Management Society

The word “transparency” has become a staple of current organizational speak and a popular concept for leaders to incorporate into their leadership persona. They attempt to create the perception that information and the rationale for decisions will be clear and openly communicated. The purpose of this paper is to explore the apparent fallacy of leadership transparency. That is, that often times, the more the word transparency is used by leaders in an organization, the less actual transparency there is. The paper explores the allure of Leadership transparency and offers reasons why the fallacy occurs. In this context, the role of …

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Supply And Demand Considerations For The U.S. Health Care Workforce: What May The Future Hold?, Michaeline Skiba, David P. Paul Iii Mar 2023

Supply And Demand Considerations For The U.S. Health Care Workforce: What May The Future Hold?, Michaeline Skiba, David P. Paul Iii

Journal of the North American Management Society

Five factors that influence supply and demand within the health care workforce are demographics, education, the healthcare delivery system, the economy, and context. These factors are interdependent and powerfully influence stakeholders involved in health care administration. All of them are in constant flux and heavily rely on the economy and context – two of the five factors that gained prominence since the Great Recession and determine strategy and policy related to future employment in all professional sectors. This paper reviews these factors from the vantage points of selected health care professions, and examines the opportunities and threats that lie ahead.

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Executive Compensation In Higher Education: Effects Of Institutional Characteristics And Performance On Presidents’ Compensation, Michael E. Dobbs, Elizabeth M. Schwindenhammer Mar 2023

Executive Compensation In Higher Education: Effects Of Institutional Characteristics And Performance On Presidents’ Compensation, Michael E. Dobbs, Elizabeth M. Schwindenhammer

Journal of the North American Management Society

While CEO compensation has been widely explored (Huang, 2010), there is also debate about whether university presidents are equitably paid given university budget cuts and rising tuition rates (Ehrenberg, Cheslock, and Epifantseva, 2001; Cotton, 2012). We explore possible determinants of compensation for university presidents of 419 private and 160 public universities. We hypothesize about the effects of enrollment, endowment, and employee size; graduation and retention rates; and other institutional factors on presidents’ compensation and use regression analysis to test these hypotheses. We find strong support for a positive effect of enrollment on university presidents’ pay levels, but this effect is …

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Factors Affecting Acceptance Of Organizational Change: A Qualitatitive Analysis In The Pharmaceutical Industry, Jennifer Bullerdick, Erin Fluegge-Woolf, Kenneth A. Heischmidt Mar 2023

Factors Affecting Acceptance Of Organizational Change: A Qualitatitive Analysis In The Pharmaceutical Industry, Jennifer Bullerdick, Erin Fluegge-Woolf, Kenneth A. Heischmidt

Journal of the North American Management Society

This exploratory qualitative study examines the relationships between organizational change factors including the occurrence of change, personal and work related barriers, and employee buy-in. The sample consisted of 20 individuals from seven different departments of a pharmaceutical products manufacturing firm that had recently undergone a major organizational change that impacted the entire workforce. Research questions were formed to examine the acceptance of organizational change, the perceived occurrence of organizational change, as well as personal and work force barriers. Results from the interviews suggest that the occurrence of change as well as personal and workforce barriers contributed to the participants’ acceptance …

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