Digital Commons Network^™

Emotional Intelligence And Leadership Emergence, Gilma Yannet Anderson

Theses Digitization Project

The study looked at how emotional intelligence helps leaders meet the needs of their team. In order to be successful, teams need to exist in an environment that is burn-out preventative and fosters creativity. It was hypothesized that leaders would help meet these needs by creating an unthreatening work environment. Data was gathered from 391 individuals working in existing self-managed work teams in private and public sectors. The hypothesized model was tested using a multilevel analysis approach of structural equation modeling. Results indicated that a leader's emotional intelligence predicts a non-threatening work environment for both between and within teams, thus …

A Comprehensive Study On The Differences In Erp Implementation Between Manufacturing And Service Industry, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh

Journal of International Technology and Information Management

In the first part, this paper presents a review of current literatures on key critical success factors (KCSFs) and their inevitable relative links with ERP benefits, project (strategic) goals and objectives in ERP implementation; this literature review searches for the available KCSFs in two sectors: manufacturing and service industry. The second part of paper looks into the available literature on differences in manufacturing and service industry. From these differences we deduct that there are differences in ERP implementation between manufacturing and services.

The I_Carre Methodology: An Organized Approach To Selecting Web Design Software For Nonprofits, Christie Pitzer, Chang Liu, Jack T. Marchewka

Journal of International Technology and Information Management

Choosing Web content management software from the myriad of choices available can be a critical decision any organization. However, this decision becomes an even greater concern for nonprofit organizations with limited IT resources, technical skills, and financial resources. In this paper, a methodology is introduced that describes a step-by-step approach to selecting Web design software for organizations with extremely limited resources. The proposed I_CARRE methodology was developed using an action research approach and introduces several fundamental project management concepts, as well as some widely available tools. The objective of the I_CARRE methodology is to provide a non- technical, common sense …

Organizational Learning Stages Of Assimilation, Integration And Optimization And Their Relationship With User Satisfaction Of Enterprise Resource Planning Systems, Edith Galy, Jane Lemaster

Journal of International Technology and Information Management

Literature on organizational learning suggests that various processes have to occur in order for an organization to learn. This study provides empirical evidence for measuring organizational learning in three stages: assimilation, integration and optimization. A path model of organizational learning was tested establishing the significance and magnitude of the total effect of assimilation, integration and optimization on the satisfaction level of top information executives in firms with Enterprise Resource Planning systems. The model indicates that the optimization-satisfaction path is the strongest, followed by the integration-satisfaction path. Measuring and improving the factors composing organizational learning is essential for successful implementation of …

Use Of Advanced Technologies And Information Solutions For North Sea Offshore Assets: Ambitious Changes And Socio-Technical Dimensions, Jayantha P. Liyanage, Eirik Bjerkebaek

Journal of International Technology and Information Management

The use of various forms of advanced technologies and information solutions are in common place to manage industrial assets today. This is widely seen as the way forward in various industrial sectors owing to range of commercial benefits offered by new technologies and its importance to gain competitive advantage. The objective of this paper is to describe such an ongoing major technology-dependent re- engineering process termed Integrated eOperations in oil and gas exploration and production business in North Sea since 2004-2005, and to highlight the nature of ambitious techno-managerial changes and its critical socio-technical dimensions. The change process focuses on …

The Council-Manager Plan, Or, Managing For Results?: Profiles And Management Styles Of Eight City Managers In San Bernardino County, Leatricia Michelle Cash

Theses Digitization Project

The primary purpose of this study is to examine professional city management in San Bernardino County cities functioning under the council-manager form of government, and to determine whether they are using the fundamental principals of "Managing for Results" as set by the criteria in the GPP report.

An Interdisciplinary Comparison Of Master's Thesis Abstracts, Patricia Belle Chance

Theses Digitization Project

Explores different ways that organizational moves and other discourse elements such as hedging are reflected in graduate student research abstracts for theses, dissertations and research articles. Master's thesis abstracts from five disciplines at California State University, San Bernardino were analyzed. Rhetorical conventions in these texts that reflect the epistemological and social expectations of the writers' academic communities were explored. Results indicate that these abstracts use a variety of hedging patterns and many of the moves that have been described for published research articles.

Attitudes Toward Diversity Initiatives And Their Impact On Organizations, Brandi Michelle Robinson

Theses Digitization Project

This study examined various organizations that are actively implementing some form of diversity initiative such as training, seminars, recruitment strategies, mentoring programs, etc. The study used the Full Integration Model (Agars & Kottke, 2004) to investigate employees' attitudes towards these diversity initiatives and employees' perceptions of threat and fairness within the organizations.

Do Educators Value School Social Workers?, Keynasia Kami Daniels

Theses Digitization Project

The purpose of this study is to examine educators' (teachers and school administrators) level of knowledge about the professional role of school social workers and the value that educators place on the functions carried out by social workers as pupil support personnel.

A Methodology For Evaluating Data And Output Misfits In Commercial Off-The-Shelf Erp Systems, Jen-Her Wu, Chang-Tseh Hsieh, Shin-Shing Shin, Chi-Cheng Wu

Journal of International Technology and Information Management

This paper presents a methodology based on the task-technology fit theory to identify data and output misfits in the ex-ante evaluation of an off-the shelf enterprise resources planning (ERP) package. The proposed methodology consists of two stages: output misfit analysis and data misfit analysis. The purpose of the first stage is to identify corresponding field (output misfits) and data glossary for data misfit analysis. The latter stage identifies data misfits for every corresponding activity in the business process sequence. The proposed methodology provides a systematic approach to alleviate the difficulty and complexity in identifying data and output misfits. The identification …

Applying Theoretical Frameworks To Explicate Physician Acceptance Of Computerized Physician Order Entry (Cpoe), David Rosenthal, Elaine Seeman, Shanan Gibson

Journal of International Technology and Information Management

This paper reports the findings of a pilot study undertaken to ascertain the feasibility of incorporating the Theory of Planned Behavior and the Taxonomy of Work Values into the explanation of physician technology acceptance of a new organizational technology – Computerized Physician Order Entry (CPOE). While Davis’s Technology Acceptance Model has received much empirical support, we posit that certain complexities associated with the physician population and the hospital environment warrant the inclusion of other theoretical models as a means of furthering our understanding of technology acceptance. Although preliminary in nature, this study finds support for the inclusion of both the …

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh, Marcin Kotlowski

Journal of International Information Management

Despite the economic significance non-profit organizations (NPOs) have acquired in recent years, the implications of the Internet for NPO marketing seem to have received only little attention from both researchers and practi tioners. Although NPO marketing has been the subject of academic research for more than 30 years, NPO brand'ing has been studied for just about 10 years (cf. Hankinson, 2001). Recent research on branding in the nonprofit s«:ctor includes, for example, an assessment of the impact of brand orientation on non-profit performance (Hanldnson, 2001; Hankinson, 2002) and the development of a non-profit brand orientation scale (Ewing and Napoli 200^1). …

An Examination Of Social Workers' Knowledge Of Family Preservation Services In Child Welfare, Kathryn Irene Turnbull

Theses Digitization Project

The purpose of the study was to determine how knowledgeable the San Bernardino County Department of Children's Services (DCS) social workers were about Family Preservation Services has been to determine if that intervention works to alleviate out-of-home placements.

Women's Perception Of Substance Abuse Treatment And How It Affects Compliance, Jessica Lynn Watkins

Theses Digitization Project

The purpose of this study was to investigate how women's perceptions of the helpfulness of services received at a substance abuse treatment clinic affected their compliance with the treatment program. The study surveyed thirty-two women who were receiving treatment from Inland Behavioral and Health Services. The study investigated the efficacy of these elements: parenting classes, health classes, substance abuse therapy groups, group therapy, drug screening, health clinics, Narcotics Anonymous meetings, Dual Diagnosis Anonymous meetings, Alcoholics Anonymous meetings, homeless support services, individual therapy, case managers, daycare, transportation.

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Technology and Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh

Journal of International Technology and Information Management

E-branding provides non-profit organizations (NPOs) with new opportunities to communicate their missions, which is of paramount importance in a market segment that competes for donations and voluntary labor. Since successful e-branding is determined by both internal and external communication strategies, we developed a framework which explains the interdependency of these two factors in NPOs. Our findings are based on qualitative interview data and a website analysis of eleven Austrian NPOs. The NPOs' internal and external e-communication strategies are categorized into three successive levels each and combined in a two-dimensional grid, which shows how NPOs integrate their communication strategies.

Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Technology and Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

The Relationship Between Person-Organization Fit, Attribution Theory, And Psychological Contract Violations Within Organizational Settings, Sarah Elizabeth Phillips

Theses Digitization Project

This study makes an attempt at bridging the theory between the constructs of person-organization (P-O) fit and psychological contract violations, through attribution theory.

Balanced Scorecard: An Instrument Of Change For Facilities Services, Beverly Sue Delker Gentry

Theses Digitization Project

The purpose of this project is to develop Balanced Scorecard recommendations based on analysis that was conducted for Facilities Services at California State University, San Bernardino.

October 28th 2002, Csusb

Coyote Chronicle (1984-)

No abstract provided.

October 21st 2002, Csusb

Coyote Chronicle (1984-)

No abstract provided.

June 19th 2002, Hispanic News

Inland Empire Hispanic News

UC, RIVERSIDE LEADS UNIVERSITY OF CALIFORNIA IN DIVERSITY OF TRANSFER STUDENTS FROM CALIFORNIA COMMUNITY COLLEGES PAGE 3

HEALTHY FATHERS ARE TOBACCO FREE PAGE 4

A SAN BERNARDINO CHIEF OF POLICE WITH A NEW APPROACH PAGE 4

BACA JOINS FIGHT FOR BRACERO JUSTICE PAGE 5

LUIS ENRIQUE PAGE 5

FATHER OF THE YEAR-SAL VALDIVIA FAMILY MAN/ROLE MODEL/HOMETOWN HERO PAGE 6

LOS ANGELES RESIDENT AND CAL POLY POMONA STUDENT SELECTED FOR PRESTIGIOUS SHELL LEGISLATIVE PROGRAM PAGE 7

FRAMING CONTRACTORS HELPS NEEDY FAMILIES PAGE 9

CORPORATE SUPPOSRT VITAL IN EDUCATION TODAY PAGE 10

Drowning Prevention For Children In San Bernardino County, Joan Marie Williams

Theses Digitization Project

Drowning and near drowning is a significant problem nationwide and in San Bernardino County. Drowning in and around the home is the leading cause of accidental death of children under 5 years of age. In the United States, drowning is cited as the second most common cause of death for adolescents. This project was undertaken to help establish a funding source to develop a drowning prevention program in San Bernardino County. A request for assistance was obtained from the California Center for Childhood Injury Prevention and the California Kids' Plates Program.

Managed Healthcare And Integrated Delivery Systems: A Model For Getting Ahead Of The Change Curve, Philip Sheridan Carney

Theses Digitization Project

Managed care became the dominant model for moderating healthcare costs in the 1990's. The later half of this past decade witnessed early signs of a return to escalating premiums. Providers and consumers have reacted negatively to perceptions of health plan micro-management and restriction of choice.

Integrating Distance Learning Technologies With Information Technology Curricula: A Solution For Economic And Workforce Development At Mt. San Jacinto College, Guy Mitchell Reams

Theses Digitization Project

The goal of this project being to provide a unique strategy that integrates new curriculum, instructional methods, and distance technology to position higher education as a key participant in workforce and economic development.

Teachers' Handbook For Implementing Learning Styles Through Multiple Intelligences, Diedreann Estrada Silva

Theses Digitization Project

The purpose of this project was to provide teachers with different teaching assessement, tools, approaches, and strategies. The context of this problem was to address the need to develop a teacher handbook proposal entitled Teachers' Handbook For Implementing Learning Styles Through the Multiple Intelligences.

Comparing Job Component Validity To Observed Validity Across Jobs, David Charles Morris

Theses Digitization Project

Five hundred and eighteen observed validity coefficients based on correlations between commercially available test data and supervisory ratings of overall job performances were collected in 89 different job titles. Using Dictionary of Occupational Title Codes, Job Component Validity (JUV) estimates based on similar job titles residing in the PAQ Service database were collected and averaged across the General Aptitude Test.

A Multivariate Probit Analysis Of Selected Factors Influencing Electronic Commerce Adoption In Organizations, Adeyemi A. Adekoya, Ago K.M. Quaye, Ephrem Eyob

Journal of International Information Management

This study investigates factors leading to the "go/no go" decision on organizational innovations, with particular reference to Electronic Commerce (E-Commerce). The goal is to explore important antecedents promoting the adoption of technological innovations and to extend the frontiers of knowledge in this area, by integrating two major research paradigms - basic and applied. Randomly selected organizations in the IT area participated in the study. Variables pertaining to organizations. Information Technology, and users of the technology were assessed and analyzed using an omnibus instrument and probit analysis respectively. This study provides a tentative elucidation of contemporary unresolved issues, and also broadens …