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California State University, San Bernardino

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Evaluating Online Forums As A Customer Service Tool For Consumer Products, Kaveepan Lertwachara, Gregg Erickson Nov 2013

Evaluating Online Forums As A Customer Service Tool For Consumer Products, Kaveepan Lertwachara, Gregg Erickson

Journal of International Technology and Information Management

In this study, we capture communication activities on 14 online forums that are implemented primarily to provide customer service for consumers of mobile phones and MP3 players. We perform a large scale analysis to investigate the social nature and the effectiveness of using online forums as a customer service tool. Unlike previous studies, our research examines a complete archive of the actual communication activities on online forums that are publicly available to general consumers. Our comparative and social network analysis allows us to compare the structural differences among these social networks.


Vol.41 N.14 October 31st 2013, Brown Publishing Company Oct 2013

Vol.41 N.14 October 31st 2013, Brown Publishing Company

Black Voice News

No abstract provided.


Risk Assessment For Sex Trafficking Victimization In The Mental Health Field, Kimberly Dawn Nichole Mena Jan 2013

Risk Assessment For Sex Trafficking Victimization In The Mental Health Field, Kimberly Dawn Nichole Mena

Theses Digitization Project

The purpose of this research project was to examine mental health workers' knowledge about sex trafficking, ability to assess for sex trafficking victimization and existence of educaiton and training about sex trafficking in the social work field. The study showed that participants were not educated on sex trafficking while obtaining their Master of Social Work degree. It was also found that risk assessment for sex trafficking and having a standardized risk assessment instrument would be beneficial.


Assessing Agency Program Evaluation Methods In A Municipality, Rachel Ann Dyer, Esmeralda Huizar Jan 2013

Assessing Agency Program Evaluation Methods In A Municipality, Rachel Ann Dyer, Esmeralda Huizar

Theses Digitization Project

The purpose of this study is to examine the state development of program evaluation methods among agencies, which provide services to children, youth, and families in a municipality. This information will be used to provide city council members who oversee community resources and government funding with information about the quality of agency program evaluation methods in the pool of agencies.


Predictors Of Treatment Outcome For Contingency Management Of Stimulant Abstinence In Severely Mentally Ill Outpatients, Frank Albert Nowland Angelo Jan 2012

Predictors Of Treatment Outcome For Contingency Management Of Stimulant Abstinence In Severely Mentally Ill Outpatients, Frank Albert Nowland Angelo

Theses Digitization Project

This study will investigate the impact of client variables on in-treatment performance, in a contingency management intervention. Co-occurring disorders (COD) is a prolific problem with the severely mentally ill (SMI) population. People with both severe mental illness and substance abuse disorder suffer greater negative consequences of drug use than do populations with only one of these issues. This can be seen in greater levels of psychiatric symptoms, higher levels of interpersonal violence, and increased homelessness. Drug use has been found to exacerbate psychotic symptoms and relapses in schizophrenic patients, when compared to schizophrenic persons without drug use.


How The Ten Year Plan To End Homelessness Has Affected Delivery Of Services, Anne Wangui Wahome Jan 2011

How The Ten Year Plan To End Homelessness Has Affected Delivery Of Services, Anne Wangui Wahome

Theses Digitization Project

The County of San Bernardino Homeless Partnership has developed a ten-year plan to end homelessness in the County of San Bernardino. Housing and Urban Development (HUD) awarded jurisdictions within the San Bernardino County nearly {dollar}7 million to be used to provide financial assistance and services to prevent individuals and families from becoming homeless and help those who are experiencing homelessness to be quickly re-housed and stabilized. The purpose of this study was to interview the case managers, directors, and managers of the facilities that were awarded the funds by HUD, to find out how the program has helped them in …


December 10th 2008, Hispanic News Dec 2008

December 10th 2008, Hispanic News

Inland Empire Hispanic News

No abstract provided.


October 2008, Inland Empire Business Journal Oct 2008

October 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Commentary .................................7

Investments and Finance...............9

Executive Notes............................12

Sales .............................................13

Real Estate Notes .........................15

Management. ................................18

The Lists:

Copier, Fax and Business Equipment Retailers

In the Inland Empire...................17

Interconnect/Telecommunications Firms

Serving the Inland Empire ..........20

Internet Service Providers Serving the

Inland Empire...............................20

Long Distance Companies Serving the

Inland Empire……………….......29

Computers.....................................27

Corporate Profile...........................34

Wine/Restaurant Review...............35

Executive Time Out. .....................43

Manager's Bookshelf .....................38

County of San Bernardino..............40

County of Riverside .......................41

Creating an Open Climate for Communication.......11

Go for the Gold: Winning sales Lessons from the Wide World of Sports.......13

New Technology and Medical Breakthrough at Pomona.......16

The Fourth Quarter fix for …


April 30th 2008, Hispanic News Apr 2008

April 30th 2008, Hispanic News

Inland Empire Hispanic News

No abstract provided.


March 19th 2008, Hispanic News Mar 2008

March 19th 2008, Hispanic News

Inland Empire Hispanic News

No abstract provided.


A Secondary Analysis Of The Rural Elderly Population In Twentynine Palms, Nicholas Rene Perez Jan 2008

A Secondary Analysis Of The Rural Elderly Population In Twentynine Palms, Nicholas Rene Perez

Theses Digitization Project

The purpose of this study was to identify needs of the elderly population 65 years and older, who reside in the Twentynine Palms area by conducting secondary analyses of data collected from a needs assessment survey administered by the San Bernardino County Department of Aging and Adult Services (DAAS) from 2005. This study highlited the barriers that the residence of Twentynine Palms found to be most important. The barriers focused on in this paper will assist social workers in focusing on the urgent needs of these residents.


November 28th 2007, Hispanic News Nov 2007

November 28th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


October 17th 2007, Hispanic News Oct 2007

October 17th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


September 19th 2007, Hispanic News Sep 2007

September 19th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


May 16th 2007, Hispanic News May 2007

May 16th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


March 12th 2007, Csusb Mar 2007

March 12th 2007, Csusb

Coyote Chronicle (1984-)

No abstract provided.


Vol.34 N.42 March 8th 2007, Brown Publishing Company Mar 2007

Vol.34 N.42 March 8th 2007, Brown Publishing Company

Black Voice News

No abstract provided.


January 24th 2007, Hispanic News Jan 2007

January 24th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


January 10th 2007, Hispanic News Jan 2007

January 10th 2007, Hispanic News

Inland Empire Hispanic News

No abstract provided.


Intimate Partner Violence Among Latina Women: In Their Own Words, Sarah Anne Yeung, Yvonne Leticia Quesada Jan 2007

Intimate Partner Violence Among Latina Women: In Their Own Words, Sarah Anne Yeung, Yvonne Leticia Quesada

Theses Digitization Project

The purpose of this study was to develop a deeper understanding of the experiences of Latina women in Intimate Partner Violence (IPV) relationships. Young Women's Christian Association-Women In Need Growing Stronger (YWCA-WINGS) is a program in Los Angeles County that works with victims and survivors of IPV.


The Invisible Woman: The Lesbian - Scared Straight, Kathleen Louise Dart Jan 2007

The Invisible Woman: The Lesbian - Scared Straight, Kathleen Louise Dart

Theses Digitization Project

The purpose of this study was to examine factors influencing the decision of lesbian victims of domestic violence to call or not to call the police.


Understanding The Knowledge Masters Of Social Work Student's Have In Regard To Lesbian, Gay, Bisexual, And Transgender Foster Youth Issues, Amy Rebecca Taliaferro Jan 2007

Understanding The Knowledge Masters Of Social Work Student's Have In Regard To Lesbian, Gay, Bisexual, And Transgender Foster Youth Issues, Amy Rebecca Taliaferro

Theses Digitization Project

The purpose of this study was to understand the levels of competence that master's level social work students have in regard to the issues of lesbian, gay, bisexual and transgender foster youth.


November 1st 2006, Hispanic News Nov 2006

November 1st 2006, Hispanic News

Inland Empire Hispanic News

No abstract provided.


October 2006, Inland Empire Business Journal Oct 2006

October 2006, Inland Empire Business Journal

Inland Empire Business Journal

Booming Job Market Predicted

Corporate Profile - ESRI

Expect Chaos

Planning on Tax Deductions for Charity? Rules Changed in

August 2006

Under the Influence: Five key Behaviors for Sale Breakthroughs

Close-Up... .. . ............................... 6

Commentary. . .................... . 7

Corporate Profile ............................. 8

Investments & Finance ........................... 9

The Lists:

Long Distance Companies Serving the Inland Empire. 10

Interconnect/Telecommunications Firms ........... 25

Copiers, Fax and Business Equipment. . . . . . . . . . 27

Internet Service Providers Serving the Inland Empire .. 35

Editorial Schedule .............................. 15

Opinion ...... . 16

Managing ..................................... 17

Calendar ..................................... …


September 20th 2006, Hispanic News Sep 2006

September 20th 2006, Hispanic News

Inland Empire Hispanic News

No abstract provided.


November 16th 2005, Hispanic News Nov 2005

November 16th 2005, Hispanic News

Inland Empire Hispanic News

No abstract provided.


September 21st 2005, Hispanic News Sep 2005

September 21st 2005, Hispanic News

Inland Empire Hispanic News

No abstract provided.


August 24th 2005, Hispanic News Aug 2005

August 24th 2005, Hispanic News

Inland Empire Hispanic News

No abstract provided.


May 4th 2005, Hispanic News May 2005

May 4th 2005, Hispanic News

Inland Empire Hispanic News

No abstract provided.


February 23rd 2005, Hispanic News Feb 2005

February 23rd 2005, Hispanic News

Inland Empire Hispanic News

No abstract provided.