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Industrial and Organizational Psychology

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A Change In Climate: Inclusion And Menopause Experience At Work, Janie D. Stuart Jan 2025

A Change In Climate: Inclusion And Menopause Experience At Work, Janie D. Stuart

Industrial-Organizational Psychology Dissertations

Inclusion within workplace environments is increasingly important as workforce diversity continues to expand. Despite anti-discrimination laws, women and other underrepresented groups often face exclusion in the workplace, which negatively affects their professional growth, health, and well-being. This research focused on how menopause, a natural biological transition, compounds workplace exclusion for women. Specifically, the study investigated the relationship between Menopause Experience and two workplace outcomes, Organizational Commitment and Turnover Intention, and assessed the moderating effects of Inclusion in organizations, teams, and non-gendered workplace cultures. There were strong positive relationships between all three dimensions of Inclusion with both Organizational Commitment and Turnover …


Organizational Factors That May Contribute To Physician Burnout, Joseph Neric Jan 2025

Organizational Factors That May Contribute To Physician Burnout, Joseph Neric

Midwest Social Sciences Journal

Burnout is pervasive in the healthcare industry and is disproportionately affecting physicians. Burnout is defined as a psychological response to chronic workplace stress that is manifested as physical and emotional exhaustion, cynicism, and reduced self-efficacy. Even though there is comprehensive research on physician burnout—particularly physician driven—this research aims to highlight the importance of how healthcare organizations negatively contribute to physician’s workplace stress.

The Oldenburg Burnout Inventory (OLBI) was used to measure the presence of burnout. The Areas of Worklife Survey (AWS) was used to measure the incongruence between the job and the person. Results (n=198) from the OLBI indicated 37.4% …


Diverse Environments: Refining The Concept Of Remote Work Through A Job Demands-Resources Lens, Riley Schwanz Jan 2025

Diverse Environments: Refining The Concept Of Remote Work Through A Job Demands-Resources Lens, Riley Schwanz

Browse all Theses and Dissertations

Global events such as globalization, technological advancements, and fundamentally new methods for completing work are contributing factors to the mass migration of employees from in-person to more remote work modalities. Researchers have found evidence for advantages (e.g., autonomy) and disadvantages (i.e., lack of teamwork) for employees in more remote modalities. However, there are critical gaps in the literature including a lack of clear definitions, assessments, taxonomies, and application of well-established theories. Beyond focusing on the physical aspects of remote work, I proposed a new concept, degree of remoteness, to capture the psychological experience of working remotely. Further, I proposed that …


Ready, Set, Resistance: A Dual Continuum Approach To Organizational Change Acceptance, Alexandria Bohn Jan 2025

Ready, Set, Resistance: A Dual Continuum Approach To Organizational Change Acceptance, Alexandria Bohn

Browse all Theses and Dissertations

With organizations operating in increasingly dynamic and competitive landscapes, organizations need to be able to get their employees to adapt to system-wide changes that are needed. However, research has suggested a 70% failure rate for organizational change initiatives (Hughes, 2011). Prior research has produced mixed research results when examining resistance and readiness to organizational change on either a single dimension (e.g., Kaplan, 1972) or two dimensions (e.g., Repovs, Drnovsek, & Kase, 2019). I extended prior research by examining resistance versus readiness as residing on a single continuum and whether effects on outcomes were moderated by change orientations. Research has suggested …


Clocking In And Speaking Out: Navigating Workday Rhythms For Voice Behaviors, Katelyn M. Reeves Dec 2024

Clocking In And Speaking Out: Navigating Workday Rhythms For Voice Behaviors, Katelyn M. Reeves

LSU Master's Theses

Employee voice behaviors help organizations identify problems, increase productivity, and enhance satisfaction. Most literature focuses on daily-level variations while neglecting potential within-day variations that may have a stronger impact on voice engagement. To investigate within-day variations, this thesis applies chronotype synchrony to explain resource depletion throughout the day, which will determine voice engagement. An experience sampling study with the day reconstruction method of 250 employees revealed that having a morning chronotype leads to a more promotive and prohibitive voice in the morning, with a decline throughout the day due to resource depletion increasing throughout the day. Further, individuals with evening …


Attachment Styles As Moderators Of Loneliness In Remote Work, Brody Tj Loughlin Nov 2024

Attachment Styles As Moderators Of Loneliness In Remote Work, Brody Tj Loughlin

Doctoral Dissertations

This dissertation investigates the role of attachment styles in moderating the relationship between remote work and loneliness. Drawing on attachment theory, which posits that early life experiences shape attachment styles and influence social interactions, the study examines whether attachment styles (anxious, avoidant, and secure) moderate the association between remote work and feelings of loneliness. The research targets 394 remote workers, using a quantitative, cross-sectional survey design with proportional stratified sampling to reflect the distribution of hybrid and fully remote work arrangements in the U.S. workforce. The Extent of RemoteWork measure, the Three-Item Loneliness Scale, and the Adult Attachment Scale assess …


Navigating The Landscape: Perceptions, Motivations, And The Journey Of Data Professionals In Implementing Data Processes And Procedures, Willie Rivers Nov 2024

Navigating The Landscape: Perceptions, Motivations, And The Journey Of Data Professionals In Implementing Data Processes And Procedures, Willie Rivers

Dissertations

This explanatory study investigates the motivations behind data professionals' willingness or resistance to implementing data policies and procedures, utilizing the Theory of Planned Behavior and Psychological Ownership as frameworks. Through interviews with 21 data professionals, the research explains how factors such as perceived control, ownership, and attitudes towards data processes influence their motivation. The study tests key propositions, including the impact of perceived time burdens, bureaucratic procedures, and organizational expectations on data governance engagement. The findings underscore the critical role of control and access to information in motivating the adoption of data policies, providing insights for organizations aiming to enhance …


Ai Attitudes At Work: The Influence Of Retraining Opportunities And Leadership Status, Phillip Nguyen M.S., Mandy Foshee, Gwendolyn Paige Watson Phd, Amy M. Schuster Phd, Shubham Agrawal Phd, Shelia R. Cotten Phd Nov 2024

Ai Attitudes At Work: The Influence Of Retraining Opportunities And Leadership Status, Phillip Nguyen M.S., Mandy Foshee, Gwendolyn Paige Watson Phd, Amy M. Schuster Phd, Shubham Agrawal Phd, Shelia R. Cotten Phd

River Cities Industrial and Organizational Psychology Conference

Understanding factors that shape employee attitudes towards Artificial Intelligence (AI) in the workplace is critical, as these attitudes influence the successful adoption of AI technologies. This study examined the relationship between employees expected retraining opportunities to work alongside AI and their attitudes toward AI at work. Drawing on Conservation of Resources (COR) theory (Hobfoll, 1989), retraining opportunities can be conceptualized as an avenue for acquiring and fostering valuable resources (e.g., work tools, job security, self-efficacy, job skills). Thus, employees who expect retraining may be more likely to view AI positively as training provides the opportunity to obtain these resources, with …


Unlocking Employee Well-Being: The Mediating Effect Of Diversity Climate In An Inclusive Workplace, Ciara Covington, Shahnaz Aziz Nov 2024

Unlocking Employee Well-Being: The Mediating Effect Of Diversity Climate In An Inclusive Workplace, Ciara Covington, Shahnaz Aziz

River Cities Industrial and Organizational Psychology Conference

Diversity climate pertains to an employee’s perceptions of how well their organization demonstrates support and promotion to diverse employees (Leveson & Joiner, 2009; Tellur, 2023). The conceptualization of diversity climate is rooted in social identity theory (Stets & Burke, 2000) and organizational justice theory (Yean & Yusof, 2015). Social identity theory suggests that identification and membership within the organization impacts an employee’s perception of inclusivity (Mor Barak et al., 2022; Shore & Chung, 2021; Cole et al., 2016). Organizational justice theory highlights the influence of perceived fairness when organizations create and manage inclusive work policies (Griffith et al., 2005). There …


The Pulse Of Connection: Trust And Confidentiality In Internal Coaching Dynamics, Mehdi Ebrahimi Oct 2024

The Pulse Of Connection: Trust And Confidentiality In Internal Coaching Dynamics, Mehdi Ebrahimi

Journal of Social, Behavioral, and Health Sciences

Internal coaching is growing in popularity across various industries and sectors, either as a standalone resource or in conjunction with external coaching and other relevant programs and initiatives. Despite the growing popularity and reported benefits, there is a substantial dearth of research on the dynamics of “internal coaching” relationships, making it one of the least explored areas in organizational coaching literature. This paper contributes to addressing the research gap by presenting the outcomes of a study that explores the coach–client relationship and captures perspectives from internal coaches, external coaches, managers, and, notably, coachees, also known as coaching clients. Employing a …


Shame, Guilt, And Behavioral Responses To Conflict In Organizational Life: A Correlational Study, Lori Anne Shaw Aug 2024

Shame, Guilt, And Behavioral Responses To Conflict In Organizational Life: A Correlational Study, Lori Anne Shaw

Electronic Theses and Dissertations

This study investigated the relationship between self-conscious emotions, namely shame and guilt, and constructive and destructive behavioral responses to conflict among working adults in the United States. Researchers have underscored the importance of task-focused conflict and adaptive leadership in fostering positive conflict outcomes. However, the connection between shame and guilt and behavioral responses has yet to be explored. Drawing upon the Conflict Dynamics Profile and the Test of Self-Conscious Affect-3, this correlational study examined the associations between shame and guilt and 15 distinct behavioral responses to conflict among a sample of 203 participants, mostly women employed full-time. The cross-sectional survey …


Leading With Joy: Lessons From The Literature, Jennifer A. Keach, Jenne M. Klotz, Galen J. Talis Jul 2024

Leading With Joy: Lessons From The Literature, Jennifer A. Keach, Jenne M. Klotz, Galen J. Talis

Libraries

This article provides an introduction for library leaders at all levels to support equitable conditions for joy in the workplace, as well as for anyone who wants to develop their personal practice of joy through lessons discovered in popular, academic, and professional writing and multimedia. Joy has a place in contemporary libraries’ conversations about burnout, vocational awe, and care. The article begins with a guide to the annotated bibliography which explores five themes: defining joy, finding individual joy, work and organizational joy, empowering change with joy, and joy-adjacent emotions. The thematic guide may be read alone or used as an …


Organizational Challenges: The Impact Of Role Clarity On Burnout In A Technology Division, Jessica Arriaza Jun 2024

Organizational Challenges: The Impact Of Role Clarity On Burnout In A Technology Division, Jessica Arriaza

The Scholarship Without Borders Journal

Organizations grapple with significant challenges such as burnout, turnover, and low job satisfaction. Studies indicate that emotional exhaustion, influenced by job demands and available resources, significantly impacts job performance positively or negatively. This quantitative study uses secondary data from the Work, Family, and Health Study to investigate the relationship between role clarity and burnout within Tomo, the technology division of a Fortune 500 company in the United States. The findings reveal a significant inverse correlation between role clarity and burnout, with participants reporting "Never" experiencing burnout more likely to have well-defined roles. Supported by chi-square and linear regression analyses, these …


"Me? Be A Coach?" A Grounded Theory Investigation Of Coach Identity Among Managers Who Coach, Sara Mary Cannon Jun 2024

"Me? Be A Coach?" A Grounded Theory Investigation Of Coach Identity Among Managers Who Coach, Sara Mary Cannon

Industrial-Organizational Psychology Dissertations

In the 21st century, organizational expectations of managers have shifted away from traditional command-and-control toward a model of facilitating employee development (Ibarra & Scoular, 2019). Modern managers are expected to be good coaches, even though the coaching discipline is growing faster than it can be regulated (Garvin, 2013; Sherman & Freas, 2004). This research investigated the lived experiences of managers who coach and their emergent concept of identity through the lens of manager as instrument. I utilized a constructivist grounded theory approach to generate insights about coach identity experiences of managers who coach. This perspective and methodology provided an opportunity …


Exploring The Relationships Between Motivations, Beliefs, Emotions, And Behaviors In The Context Of Organizational Change Readiness, Sidney Taylor Thomas May 2024

Exploring The Relationships Between Motivations, Beliefs, Emotions, And Behaviors In The Context Of Organizational Change Readiness, Sidney Taylor Thomas

Doctoral Dissertations

Organizational change is an inevitable and key feature of an organization’s lifecycle, especially in today’s constantly shifting technological, cultural, and corporate landscapes. However, organizations often struggle to adapt, and change initiatives rarely succeed. Because of this, organizational change readiness has become a popular area of study in the field of industrial-organization psychology. Change readiness in the organizational context has been redefined several times over the past four decades, with recent efforts focused on developing a comprehensive definition and corresponding instrument of measurement for the concept. Change readiness at the individual level is intended to evaluate the psychological state in which …


Facilitators And Barriers To Implementing Effective Interprofessional Education: A Mixed Methods Study Of Academic Health Institutions With Centralized Interprofessional Education Administrative Structures, Liliana Bronner May 2024

Facilitators And Barriers To Implementing Effective Interprofessional Education: A Mixed Methods Study Of Academic Health Institutions With Centralized Interprofessional Education Administrative Structures, Liliana Bronner

Theses & Dissertations

Interprofessional education (IPE) is pivotal in preparing future healthcare professionals for collaborative practice, yet its effective implementation remains challenging. The purpose of this mixed methods study of multiple academic health institution cases was to explore and understand how early and late IPE adopters perceive effective IPE implementation in academic health institutions. Combining frameworks for complex innovation implementation and curriculum development with surveys and interviews reveals the facilitators and barriers of effective IPE implementation. Consistent with the framework for complex innovation implementation, leadership and administrative support, resource allocation, logistical planning, and program evaluation emerged as key facilitators of effective IPE implementation. …


Shift Schedule Justice And Clinician Outcomes: A Quasi-Experimental Approach, Caroline George May 2024

Shift Schedule Justice And Clinician Outcomes: A Quasi-Experimental Approach, Caroline George

All Dissertations

Emergency Physicians (EPs) work in stressful and unpredictable work environments. Due to these factors and the nature of their work scheduling (in shifts), EPs experience heightened levels of adverse work outcomes. As such, it is important for EPs to believe their shift schedule is fair, and for them to have adequate recovery time away from work. The present research examined the effects of Emergency Department leadership approving a 1-hour increase to EP shifts, equating to roughly two fewer shifts per month (8-hour shifts will become 9-hour shifts). As such, EPs should experience more time off from work per month, allowing …


The Relationship Between Wisdom As Self-Transcendence And Employee Adaptive Performance: The Mediating Role Of Openness, Saeed Andaji Garmaroudi May 2024

The Relationship Between Wisdom As Self-Transcendence And Employee Adaptive Performance: The Mediating Role Of Openness, Saeed Andaji Garmaroudi

All Dissertations

This dissertation delves into the exploration of wisdom as self-transcendence within organizational contexts. Self-transcendence is characterized by qualities such as a sense of connectedness with others and the world, moral maturity, the experience of emotions such as peace and awe, and a sense of life's meaningfulness. While self-transcendence is shown to be generally associated with positive outcomes, this dissertation takes a specific focus, aiming to empirically investigate whether these positive consequences of self-transcendence extend to organizational settings to positively impact organizationally-desired outcomes. Specifically, the study seeks to investigate the relationship between employees’ wisdom as self-transcendence and their adaptive performance. Given …


The Blurry Line Between Corporation And Cult: A Retrospective Autoethnographic Study, Ernst Graamans Apr 2024

The Blurry Line Between Corporation And Cult: A Retrospective Autoethnographic Study, Ernst Graamans

The Qualitative Report

In popular management literature corporations are sometimes loosely compared to cults. The comparison is a severe allegation as it implies the transgression of subordinate employees’ integrity. This paper explores to what extent such comparisons with cults are warranted as well as the implications this has for the practice of corporate culture management. On grounds of the author’s unique, first-hand experience in both corporate and cultic environments a retrospective autoethnographic (RAE) approach was chosen to further explore the supposed resemblance. The comparison is structured along Lifton’s eight criteria of thought reform and reveals that although akin to cults in all aspects …


Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace Apr 2024

Harnessing The Power Of Cliftonstrengths®: How Multinational Corporations Can Use Deep-Level Diversity To Enhance Organizational Inclusion, Trapper Kay Pace

Electronic Theses and Dissertations

This research explicitly investigated how multinational corporations can enhance workplace inclusion through the novel use of the CliftonStrengths® assessment as a dimension of deep-level diversity. The study gleaned insights from employees’ perspectives, employing a constructivist grounded theory approach to explicate their experiences in rich qualitative narratives. Through open-ended surveys and intensive interviews, participants were selected using purposeful sampling to ensure meaningful data collection from the study organizations’ three global regions. The researcher conducted the analysis systematically through the constant comparison of data utilizing the NVivo14 software to assist in constructing codes, themes, and a theoretical schema. Results highlighted the significance …


The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu Apr 2024

The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu

Psychology Theses & Dissertations

Since the onset of the COVID-19 pandemic, working conditions have worsened, subjecting employees to numerous stressors. Analyzing the impact of COVID-19 stressors on employees‘ well-being and work motivation is crucial. The job demands-resources model (JD-R; Demerouti et al., 2001a) provides a framework for evaluating how COVID-19 stressors affect employees‘ well-being and motivation in the workplace. Given the complexity of job characteristics during the COVID-19 pandemic, coupled with challenges in obtaining adequate support from supervisors who are also facing considerable work pressure, this study examines the continued relevance of the JD-R model in this evolving work environment. Specifically, four hypotheses were …


Supportive Supervision And Resiliency Ohio - Coaching Ohio Flyer 2019, Quality Improvement Center For Workforce Development (Qic-Wd) Jan 2024

Supportive Supervision And Resiliency Ohio - Coaching Ohio Flyer 2019, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.


Supportive Supervision And Resiliency Ohio - Needs Assessment Summary, Quality Improvement Center For Workforce Development (Qic-Wd) Jan 2024

Supportive Supervision And Resiliency Ohio - Needs Assessment Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Exploration of Needs

The Ohio Department of Job and Family Services (ODJFS) partnered with the Quality Improvement Center for Workforce Development (QIC-WD) to conduct a comprehensive needs assessment in nine participating counties, to identify potential issues related to staff retention within the child welfare workforce. A number of data sources were used to inform the process, including: 1) administrative data and metrics provided by the Human Resources representatives in each of the nine agencies, 2) formal surveys of child welfare staff and supervisors in the nine participating counties, and 3) the subjective perceptions and expertise from the QIC-WD and Ohio …


A Stress Perspective Of Leader-Follower Relationship Ambivalence, Ghada Baz Jan 2024

A Stress Perspective Of Leader-Follower Relationship Ambivalence, Ghada Baz

Graduate Thesis and Dissertation 2023-2024

Ambivalence is the experience of both positive and negative evaluations regarding an object such as a person or an event. Although interest in leadership ambivalence has been growing among researchers, there is still little understanding of what distinguishes it from poor leadership. The goal of this dissertation was to contribute to the leadership ambivalence literature by examining ambivalence in the leader-member exchange (LMX) relationship through the lens of occupational stress. Specifically, I used the job demands-resources model as a theoretical foundation and presented leadership ambivalence as a unique job demand that is associated with emotional exhaustion as a symptom of …


The Role Of Discrete Emotions In Job Satisfaction: A Meta-Analysis, Courtney E. Williams, Jane Shumski Thomas, Andrew A. Bennett, George C. Banks, Allison Toth, Alexandra M. Dunn, Andrew Mcbride, Janaki Gooti Jan 2024

The Role Of Discrete Emotions In Job Satisfaction: A Meta-Analysis, Courtney E. Williams, Jane Shumski Thomas, Andrew A. Bennett, George C. Banks, Allison Toth, Alexandra M. Dunn, Andrew Mcbride, Janaki Gooti

Management Faculty Publications

[Summary] The relationship between emotions and job satisfaction is widely acknowledged via affective events theory (AET). Despite its widespread use, AET was not designed to address why specific emotions might differentially relate to job satisfaction. We utilize appraisal theory of emotion to refine AET and provide this nuanced theorizing. We meta‐analytically test our ideas with 235 samples across 99 883 individuals and 22 600 intra‐individual episodes. We test two approaches—specific emotion experiences (16 discrete emotions) versus general emotion experiences (positive or negative emotions)—and present empirical evidence of their similarities and differences with job satisfaction. Our findings suggest that specific emotions …


Impact Of Organizational Culture And Leadership In Professional Environments, Eli Wolman Jan 2024

Impact Of Organizational Culture And Leadership In Professional Environments, Eli Wolman

Capstone Showcase

This paper addresses the importance of a strong organizational culture and effective leadership in a professional working environment. Leadership has been shown to profoundly impact a professional working environment's performance, productivity, mental well-being, and goal attainment. Organizational Culture is the set of values and norms a group shares. As influential organizational culture proves to be effective, leadership may come in the form of several styles, including transformational leadership, directive leadership, or empowering leadership, which also play a pivotal role in the success of a group. Ultimately, even though this paper primarily prioritizes the implications of leadership and culture on professional …


Fatigue Reporting In Hellenic Skies: Attitudes, Barriers And Insights From Military, Commercial And General Aviation Pilots, Panagiotis Kioulepoglou, Katerina M. David, Vassilios Nikolaidis, Ilias Makris Jan 2024

Fatigue Reporting In Hellenic Skies: Attitudes, Barriers And Insights From Military, Commercial And General Aviation Pilots, Panagiotis Kioulepoglou, Katerina M. David, Vassilios Nikolaidis, Ilias Makris

International Journal of Aviation, Aeronautics, and Aerospace

Fatigue has long been a concern in aviation, especially today, with the ever-increasing traffic volume, pilot shortage, and operations that often disrupt the body’s natural biological rhythms. Despite the implementation of sophisticated fatigue reporting schemes, aviation organizations still face challenges, as many studies indicate that pilots often encounter barriers to effectively report their fatigue. As relevant research in Greece was scarce, the main objective of this study was to explore Greek pilots' attitudes towards fatigue reporting, identify the most significant barriers, and recommend mitigation measures based on the participants' perspectives. To that end, 18 semi-structured interviews were conducted and analyzed …


Leadership And Environmental Sustainability: An Integrative Conceptual Model Of Multilevel Antecedents And Consequences Of Leader Green Behavior, Hannes Zacher, Clara Kühner, Ian M. Katz, Cort W. Rudolph Jan 2024

Leadership And Environmental Sustainability: An Integrative Conceptual Model Of Multilevel Antecedents And Consequences Of Leader Green Behavior, Hannes Zacher, Clara Kühner, Ian M. Katz, Cort W. Rudolph

Psychology Faculty Publications

Environmental sustainability is a strategic and ethical imperative for organizations, and numerous studies have investigated associations between leadership and employee pro-environmental or “green” behavior. However, these studies have typically focused on leadership styles that conflate leader behavior with its assumed antecedents or consequences. Moreover, the literature on relations between leadership and environmental sustainability constructs is fragmented and in need of systematic integration to effectively guide future research and practice. Accordingly, we pursue three goals in this conceptual paper. First, after a brief review of key insights from extant theoretical and empirical research, we define leadership in the context of environmental …


All The Better To Hear You With: Using Social Media For Employee Listening, C. S. Ju, E. A. Liguori, N. M. Savage Jan 2024

All The Better To Hear You With: Using Social Media For Employee Listening, C. S. Ju, E. A. Liguori, N. M. Savage

Psychology Faculty Publications

The article explores the use of social media for employee listening in organizations, highlighting the importance of employee voice and its positive impact on the workplace. It suggests that social media platforms can provide a space for employees to express themselves, share ideas, and connect with others. However, caution is advised when integrating social media into formal workplace decisions and the hiring process due to concerns about fairness, privacy, and discrimination. The article also addresses the challenges faced by minority employees in voicing dissent and the potential for social media to amplify their voices. It recommends consulting the book "Social …


Organizational Change Process Milwaukee - Final Summary, Quality Improvement Center For Workforce Development Nov 2023

Organizational Change Process Milwaukee - Final Summary, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Organizational Change in Action

The Division of Milwaukee Child Protective Services (DMCPS) is a state-operated child welfare system and is the only county system in Wisconsin run by the state. The Division is housed under the Department of Children and Families and has just under 200 staff, including: administrative/managerial staff, initial assessment and access (hotline) frontline workers, and fiscal and operations support. In 2016, DMCPS had an external turnover rate of 37% and they applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site, with the goal of strengthening their child welfare workforce.

When DMCPS started working with …