Digital Commons Network^™

Keys To Successful Implementation And Sustainment Of Managed Maintenance For Healthcare Facilities, Elizabeth A. Waggoner

Theses and Dissertations

Health care providers are faced with two critical issues in today's evolving marketplace: lowering operational costs and achieving more efficient, cost-effective methods to deliver high quality patient care. The rising costs of healthcare and decreasing budgets have placed additional strain on the United States Air Force Medical Service to aggressively lower its facilities' costs. With fewer funds and less personnel, the Air Force medical service is re-evaluating its current maintenance outsourcing implementation practices and reexamining how these strategies might be implemented and sustained more successfully. This research offers some of the foundational needs for designing, implementing and sustaining any type …

Recovering From A Stalled Change Initiative: A Case Of Correcting Implementation Mistakes, Ellen L. Dorey

Theses and Dissertations

Amid an age of increasing technology, innovation, and global business competition, there is no question that the pace organizational changes are introduced will increase, as well. With this pace of change, organizational leaders might find themselves short on the time and resources necessary to properly create readiness by utilizing implementation strategies. Frequently, a change initiative that is not introduced properly will meet resistance within the organization. When strong resistance is encountered, the initiative is often abandoned and replaced with some other effort. However, in some situations, the initiative can not be abandoned and implementation must continue. This research effort sought …

Writing Reflective Case Studies For The Engineering Management Journal (Emj), Timothy Kotnour, Rafael Landaeta

Engineering Management & Systems Engineering Faculty Publications

This paper's intent is to help authors write reflective case studies for the Engineering Management Journal (EMJ). We offer a process to convert an applied research project with an organization to an EMJ manuscript. Writing a reflective case study is a process of abstracting experiences into approaches, processes, tools, challenges, and "lessons" for a broad audience of engineering managers. This paper serves as a guide for authors to write reflective case studies.

A Balanced Scorecard Template For Florida Incubators, Julio Agustin Lujambio

Electronic Theses and Dissertations

Incubators are organizations that have become a key factor to the success of new ventures. One study jointly sponsored by the University of Michigan, Ohio University, the National Business Incubation Association, and the Southern Technology Council found that 87% of the firms that went through an incubator program remain in business and 84% remain in their community. Clearly properly run incubators can provide much benefit. However there is littleconsensus on goals and best practices for managing the incubators themselves. Recently an approach to integrating strategy and practice called the balanced scorecard (BSC) has emerged asa popular tool in many public …

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Technology and Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh

Journal of International Technology and Information Management

E-branding provides non-profit organizations (NPOs) with new opportunities to communicate their missions, which is of paramount importance in a market segment that competes for donations and voluntary labor. Since successful e-branding is determined by both internal and external communication strategies, we developed a framework which explains the interdependency of these two factors in NPOs. Our findings are based on qualitative interview data and a website analysis of eleven Austrian NPOs. The NPOs' internal and external e-communication strategies are categorized into three successive levels each and combined in a two-dimensional grid, which shows how NPOs integrate their communication strategies.

Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Technology and Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

The Evaluation Of Aviation Security And Security Incidents, Ibpp Editor

International Bulletin of Political Psychology

This article describes several difficulties in evaluating the efficacy of aviation security policies, programs, strategies, and tactics.

Ict Adoption And Impact On The Italian Logistics Service Providers’ Performance, Pietro Evangelista, Riccardo Mogre, Alessandro Perego, Antonino Raspagliesi, Edward Sweeney

Conference papers

No abstract provided.

Analysis Of Organizational Architectures For The Air Force Tuition Assistance Program, Krista Z. Lapietra

Theses and Dissertations

The consideration of restructuring through a change in organizational architecture is often a fiercely debated issue within an organization. The argument for restructuring to improve quality, customer service, and financial management is pitted against perceived lack of job security and historically poor results from previous restructuring initiatives. To balance all sides when considering a change in organizational architecture, the organization should use a method of evaluating potential architectures that assists in determining the best new architecture and generates support from those involved. The objective of this research is to provide the Air Force Education Division with a defendable methodology for …

A Simulation Based Comparative Analysis Of Alternatives For Tuition Assistance Organizational Structures, Tamiko L. Ritschel

Theses and Dissertations

The military services have experienced enormous downsizing efforts in the last decade. With these initiatives, organizations have had to derive innovative ways to meet their objectives with fewer resources. An organization's structure is an avenue to address these challenges within the atmosphere of a shrinking capital budget. Organizational structure changes can affect every aspect of the organization. Such an impact suggests proposals for drastic organizational changes must meet the rigors of a full analysis. The intent of this research is to provide a comprehensive analysis of centralization options for Air Force Tuition Assistance efforts. This thesis effort involves the development …

A System Dynamics Approach For Information Technology Implementation And Sustainment, Nathan W. Fonnesbeck

Theses and Dissertations

The goal of this research is to bring a new, dynamic modeling perspective to organizational information technology (IT) implementation systems (using the Air Force GeoBase initiative as a real-world example) without compromising principles from the research literature. Undesired behavior patterns, from historically poor IT implementation performance, versus desired behavior patterns are incorporated into the model structure. Using a system dynamics approach, multiple simulation runs under various initial conditions and organizational contexts are performed and compared over a short-term versus a long-term period of time. Based on these simulation ruins, various mixes of management interventions, under varying conditions, are recommended to …

Modeling Homeland Security: A Value Focused Thinking Approach, Kristopher A. Pruitt

Theses and Dissertations

The events of September 11, 2001 have propelled the topic of homeland security to the forefront of national concern. The threat of terrorism within the United States has reached an unprecedented level. The pervasive vulnerabilities of the nation's critical infrastructure coupled with the destructive capabilities and deadly intentions of modern terrorists pose extraordinary risks. The United States must mitigate these risks while at the same time balancing the associated costs and impact on civil liberties. Currently, the United States lacks effective methods and measure for assessing the security of the homeland from acts of terrorism. This study outlines a first …

Military Leadership: A Context Specific Review, Leonard Wong, Paul Bliese, Dennis Mcgurk

United States Army: Publications

The purpose of this article is to review the literature on military leadership and highlight research opportunities for leadership scholars. The review uses a context specific approach and turns to a simplified version of Hunt’s (Hunt, J. G. (1991). Leadership: A new synthesis. Newbury Park, California: Sage) extended multilevel leadership model as a template to examine the many facets of military leadership. The military leadership literature is stratified into the systems, organizational, and direct levels of leadership with an examination of studies on the critical tasks and individual capabilities required at each level. Additionally, studies on organizational culture and effectiveness …

The Type And Nature Of Ergonomic Programs In Iowa Manufacturing, Gary Holland

Graduate Research Papers

The purpose of this research is to analyze the relationship of the different types of ergonomic programs according to company employment size.

An Assessment Of Air Force Development Portfolio Management Practices, Michael A. Greiner, Kevin J. Dooley, Dan L. Shunk, Ross T. Mcnutt

Faculty Publications

Selecting and managing development project portfolios is a critical function within the Air Force’s weapon systems development process. Decision makers must weigh benefits, costs, and mission needs for a variety of proposed new initiatives and current weapon systems programs in order to develop an effective portfolio that provides the best value to the User. This research examines current Air Force development portfolio management practices as perceived by those involved with the decision making process. Research findings indicate several gaps between Air Force practices and those commercial best practices as found in the literature. A general approach for bridging the differences …

Discontinuities And Continuities: A New Way To Understand Virtual Work, Mary Beth Watson-Manheim, Kevin Crowston, Katherine M. Chudoba

School of Information Studies - Faculty Scholarship

“Virtual” is a potent buzzword, freely applied to many situations, with many meanings. In this exploratory study, we develop a more precise understanding of "virtual" to describe changing work environments. Specifically, we propose a framework to classify work environments based on the type of discontinuities involved. Discontinuities are gaps or a lack of coherence in aspects of work. The framework allows us to compare research across different topics and work settings. We use the framework to classify 75 published articles on virtual work environments or earlier, related research streams. We observed that many studies were simultaneously addressing existing or emerging …

Effective Application Of Behavioral Based Processes In Offshore Operations, Jim Spigener, Gillis Gaupreaux, Frank Amato, Brian N. Craig

United States Department of Transportation: Publications

The introduction of the behavioral-based safety process in the offshore industry over the past decade has had a significant impact on safety in general and the offshore safety culture in particular. The Behavior-Based Safety (BBS) process compliments Human Factors Engineering (HFE) efforts in the struggle to improve safety by minimizing the risk in the hazardous offshore environment. The behavioral-based safety process and HFE both focus on the workers by taking advantage of their strengths and minimizing their weaknesses.

The four key steps of the behavior based safety process are as follows:

1. Identifying behaviors – Identification of and operationally defining …

Modeling And Analysis Of Social Networks, Robert S. Renfro Ii

Theses and Dissertations

This dissertation develops new methods for the modeling and analysis of social networks. Social networks describe the complex relationships of individuals and groups in multiple overlapping contexts. Influence in a social network impacts behavior and decision making in every setting in which individuals participate. This study defines a methodology for modeling and analyzing this complex behavior using a Flow-Model representation. Multiple objectives in an influencing effort targeted at a social network are modeled using Goal Programming. Value Focused Thinking is applied to model influence and predict decisions based on the reaction of the psychological state of individuals to environmental stimuli. …

Critical Factors For Successful Implementation Of Enterprise Systems, Fiona Fui-Hoon Nah, J. Lau, J. Kuang

Research Collection School Of Computing and Information Systems

Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software …

A Multi-Objective Decision Support Model For The Turkish Armed Forces Personnel Assignment System, Zubeyir Cimen

Theses and Dissertations

The Turkish Armed Forces (TAF) assign more than 25,000 active duty personnel annually. TAF wants to obtain maximum utilization of its personnel by assigning the right person to the right job at the right time, To accomplish this task, decision-makers and personnel assignment staff should consider conflicting multiple objectives that create the widely known problem called "personnel assignment problem". To assist in this complicated task from a quantitative perspective, a preemptive goal programming approach was used to develop an integer programming (IP) model to capture the multiple objectives flexibly and interactively. A realistic size IP problem with random data was …

Evaluation Of Strategy-Structure Fit Of Space And Missile Systems Center Detachment 11, Tommy M. Gates

Theses and Dissertations

Activated June 1,1998, Space and Missile Systems Center Detachment 11, located in Colorado Springs, integrates system support management for the Satellite Launch Control System (SLCS), MlLSTAR, the Defense Meteorological Support Program (DMSP), the Space Based Infrared System (SBlRSl, and the Global Positioning System (GPS). The Detachment performs operational software maintenance, satellite systems engineering, space testing and evaluation, and technology master planning. Contemporary management theory asserts that the appropriate match of strategy and structure determines an organization's level of performance. The Detachment is currently organized programmatically. The current programmatic organizational structure represents the physical manifestation of the Integrated Weapon System Management …

Differences In Civil Engineer Perceptions Of Change Based On Prior Training And Experience, Steven W. Lo

Theses and Dissertations

The Department of Defense (DoD) and the United States Air Force (USAF) have moved toward an aggressive stance to competitively source and privatize (CS&P) support functions as much as possible. This move is intended to shrink support costs and redirect the savings to force and equipment modernization. In addition, the USAF hopes to realize improved services, gain access to technology, share risks with contractors, and allow its forces to focus on the core competencies. In order to implement OS&P, the USAF communicates information through two major pathways, passive and active. Passive communication is similar to traditional classroom learning where information …

A Model To Evaluate The Effect Of Organizational Adaptation, Holly A. H. Handley, Alexander H. Levis

Engineering Management & Systems Engineering Faculty Publications

When an organization’s output declines due to either internal changes or changes in its external environment, it needs to adapt. In order to evaluate the effectiveness of different adaptation strategies on organizational per- formance, an organizational model composed of individual models of a five stage interacting decision maker was designed using an object oriented design approach and implemented as a Colored Petri net. The concept of entropy is used to calculate the total activity value, a surrogate for decision maker workload, based on the functional partition and the adaptation strategy being implemented. The individual decision maker’s total activity is monitored, …

Organizational Change, Ann K. Miller

Electrical and Computer Engineering Faculty Research & Creative Works

No abstract provided.

A Systems-Based Methodology For The Construction And Representation Of Organizational Knowledge Systems, Willie James Mcfadden

Engineering Management & Systems Engineering Theses & Dissertations

The purpose of this research was to develop and apply a systems-based, analysis methodology which constructs and represents an organization's knowledge system. The research inquiry was guided by four questions: (1) “what is an organizational knowledge system?” (2) “how can it be made explicit?” (3) “does the representation accurately depict the organization's perspective of their unique knowledge system?” and (4) “what results from the deployment of the organizational knowledge system methodology?” The resultant answers to these research questions advanced and established the theoretical conception of an organization's knowledge system through the development of a methodology that fosters the construction and …

Analysis Of The Air Force Iso 14001 Pilot Study Conducted By Dod, Rodney C. Harris

Theses and Dissertations

The Department of Defense (DoD) conducted an ISO 14001 pilot study with the primary goal of determining how ISO 14001 could help DoD organizations reduce risks, improve compliance with environmental regulations, enhance stewardship, contain costs, and meet emerging regulatory requirements. This thesis analyzed the pilot study, specifically looking at the ISO 14001 implementation at three Air Force installations participating in the study. The research objectives were to identify factors that affect implementation of ISO 14001, compare the implementation strategies used by the bases, and develop propositions for Air Force managers to consider when implementing ISO 14001. Interviews of key personnel, …

The Influence Of Outsourcing On Job Satisfaction And Turnover Intentions Of Air Force Civil Engineer Company Grade Officers, James F. Kennedy

Theses and Dissertations

A survey was distributed to 865 active duty Air Force Civil Engineer company grade officers (CGOs) assigned to locations throughout the world. The survey was designed to assess the CGOs' current job satisfaction and their intentions towards making a career out of the Air Force. Additionally, the survey measured the CGOs' perceptions of outsourcing, and how they feel that it will influence the Civil Engineer career field. Relationships were evaluated between the perceptions of outsourcing and job satisfaction, and between job satisfaction and turnover intentions. Overall, Civil Engineer CGOs reported a slightly positive level of satisfaction and a negative perception …

The Factors That Affect The Implementation Of Enterprise Resource Planning (Erp) In The International Arab Gulf States And United States Companies With Special Emphasis On Sap Software, Saud Al-Sehali

Dissertations and Theses @ UNI

The primary purpose of this study was to investigate and determine the factors affecting the implementation of enterprise resource planning (ERP) in companies in the Arab Gulf States and the United States, using SAP software as an example.

A random sample was selected of 150 companies in the Arab Gulf States and in the United States that had implemented an ERP system using SAP software. Of the 150 respondents, 30 were companies from the Arab Gulf States and 120 from the United States. A total of 67 questionnaires were returned, a return rate of 44.7%.

The Statistical Package for the …

Strategic Transformation Of Public Enterprises In Tanzania: Action Research Oriented Methodology, M A.M Victor

Tanzania Journal of Engineering and Technology (TJET)

Naturally, enterprises are dynamic in the sense that they can either grow or shrink. Growth is the wish of all owners and particularly of fast growth. We talk of growth here as both increasing the speed of circulation of the working capital profitably and increasing the size or expansion of the fixed assets through retained earnings. Proper management will in most cases assure a gradual growth. However, in some situations, gradual growth may not be sustainable due to global competition and/or some other political changes such as elimination of monopoly. In these situations, enterprises will need a strategic transformation, not …