Digital Commons Network^™

#Pumpkinspice Report: On The 20th Anniversary Of Its Pumpkin Spice Latte, Starbucks Still Dominates The Social Media Conversation Around The Polarizing Fall Cultural Phenomenon, Jin-A Choi, Yi Luo, Bond Benton, Keith Green

College of Communication and Media Scholarship and Creative Works

The mix of cinnamon, nutmeg, ginger, allspice, and cloves has produced a magical combination that changed the world. Like Einstein or Col. Sanders, a powerful formula was found in the right combination of elements- in this case pumpkin spice. It might be assumed that pumpkin spice has a history and tradition dating back well into previous centuries, but pumpkin spice is a relatively new construct. Nosowitz (2022) contends the pumpkin spice trend was largely created by Starbucks’ introduction of the famous pumpkin spice latte in 2003.

To explore how social media users have discussed topics related to pumpkin spice, researchers …

Debunking Misinformation In Times Of Crisis: Exploring Misinformation Correction Strategies For Effective Internal Crisis Communication, Young Kim, Hyunji (Dana) Lim

College of Communication Faculty Research and Publications

This study aimed to explore misinformation correction strategies for effective internal crisis communication. Using an experimental study (N = 1196) with full-time employees in the United States, this study found that a corrective strategy using more elaborated facts was effective in protecting internal reputation and that timely, proactive communication to debunk crisis misinformation was a significant factor influencing employees' cognitive reactance (counterarguing) and behavioural outcomes. This research can help crisis communicators better understand how to prevent negative outcomes that undermine the effectiveness of evidence-based communication efforts. Specifically, the findings suggest the use of more proactive internal crisis communication to correct …

Not Getting Laid: Consumer Acceptance Of Precision Fermentation Made Egg, Oscar Z. Thomas, Mark Chong, Angela K. Y. Leung, Tricia M. Fernandex, Shu Tian Ng

Research Collection Lee Kong Chian School Of Business

Mounting concern over the negative externalities of industrialized animal agriculture, coupled with falling cost curves of novel food technologies have birthed the field of cellular agriculture: a new category of food technology seeking to reproduce the sensory experiences of animal protein, and promising a cleaner, more ethical way of enjoying animal proteins. This research examines consumer acceptance of precision fermentation (PF) made egg products in Germany, Singapore, and the USA. Using an online survey of 3,006 participants, the study examines demographic and dietary traits that predict willingness to try such products and identifies the reasons why consumers are most attracted …

Police Officers’ Perspectives On The Death Of George Floyd By Minneapolis Police Officers: A Descriptive Study, Janet Henderson

Electronic Theses and Dissertations

On May 25, 2020, four Minneapolis police officers reported to the location where an African American man had been accused of trying to use a counterfeit $20 bill in a convenience store. After being taken outside of the store, the man, George Floyd, was eventually placed in the back of a police patrol car, after he was handcuffed. Saying he was claustrophobic and resisting arrest, Mr. Floyd was removed from the patrol car, and placed on the ground on his stomach. One of the patrol officers, the most senior officer present, and a field training officer, placed his knee on …

Advising Communication In Finance, Jordan J. Schumann

Communication Studies

Communication is an important factor in relationships. When it comes to financial advising and the advisors’ relationship with their clients, it is no different. However, the driving factor of what makes a client choose one advisor over another remains in question. As such a question builds: what does an advisor do to maintain a client and promote gaining new ones? This study examines the experiences current advisors have had in their respective careers. To examine this topic, communication theories (Social Cognitive Theory, Source Credibility Theory, and Uncertainty Reduction Theory) are called upon to inform the outcomes of advisors' experiences. The …

How Exemplary Chief Nurse Executives Utilize The Six Domains Of Conflict Transformational Strategies To Establish Common Ground And Produce Breakthrough Results, Michael Thompson

Dissertations

Purpose: The purpose of this phenomenological method study was to identify and describe strategies that exemplary chief nurse executive leaders use to identify and establish common grounds to produce breakthrough results in healthcare by using the six domains of transformational conflict strategies: collaboration, communication, emotional intelligence, ethical behaviors, problem solving, and shared interest.

Methodology: As a part of the thematic phenomenological study, the research identified and described the lived experiences of eight exemplary chief nurse executive leaders in health care who used conflict transformational strategies to find common ground to produce breakthrough results. The target population for the study included …

Recovering A Missional Ecclesiology: A Framework For Reviving Congregational Mission Within The Baptist Union Of Victoria, Gayle Hill

Doctor of Ministry Theses and Dissertations

ABSTRACT This project is an intervention to develop a theological and theoretical framework

that will become the foundation for a future curriculum for recovering a missional ecclesiology for the pastors of the Baptist Union of Victoria (BUV). Despite mission being central to the overall vision of the BUV, declining numbers, the post-COVID context in Victoria, and an overarching post-Christian and pluralistic context have significantly challenged the centrality and functioning of mission across our denomination. The impetus of this project was the observation that our churches were floundering rather than flourishing in the missional space. Many chronic and acute provocations were …

What Happens When A Company's Marketing Strategy No Longer Mirrors The Shopping Trends Of The American Consumer: A Case Study Of Sears, Roebuck And Company, Savannah Burnett

Honors Theses

Once America’s largest mass merchandiser, Sears is a name that remains recognizable for many people. Throughout our country’s history, the U.S. retail industry has often shifted alongside its country’s major historical events. However, one major corporation who once mirrored the ebbs and flows of the United States economy slowly faded out of the minds of the American consumer. This thesis seeks to answer if Sears’ fall from grace was a direct reflection of American consumer trends.

Secondary data was gathered through books accessed from the university library, newspaper articles, scholarly journals, and online news sources, as well as the company’s …

Tearing Down And Building Up In The Contemporary Workplace: How Reflective Writing Inspires Workplace Learning And Well-Being, Gina R. Pell

PhD in Organizational Leadership

Continuous learning is critical for workers and organizations, but traditional learning strategies may be less effective as constantly changing business demands and individual needs among diverse and geographically dispersed workers may create barriers to performance and sustainability. Although alternative learning approaches such as experiential and double-loop learning may introduce risks by uncovering new challenges, they may also benefit workers and organizations when designed to bolster empathy and encourage a better understanding of pressures and stress. Reflective writing is an adaptable alternative learning approach that can be paired with existing workplace learning strategies or tailored to specific needs and learning outcomes. …

What About Love? Does The Over- Commercialization Of Valentine’S Day On Social Media Leave Us Living In A Sadder, Material World?, Jin-A Choi, Bond Benton, Yi Luo, Keith Green

College of Communication and Media Scholarship and Creative Works

No abstract provided.

Reflections Of The Bentley Ombuds, Eliane S. Markoff

Office of the Ombuds

The Ombuds Office hears your grievances and can help you resolve a conflict. Conflicts can be within yourself or between you and others, making you feel anxious, not appreciated or worse.

During the past several years at Bentley, I have been given the opportunity to mediate, conduct workshops and provide you with advice to empower you to constructively resolve conflicts on your own. It has been especially rewarding to receive feedback on the progress many of you achieved after a challenging situation. Learning that someone has taken the time to resolve a conflict, apologize for being unfair, or change behavior …

A Systematic Literature Review Exploring The Barriers And Challenges To Open Innovation Within The Financial Service Industry, A.Omar Portillo-Dominguez, Peter Cantwell

Other

Open innovation is a common practice among nearly 80% of large firms, yet the exploration of innovation within financial services remains limited in existing literature. Similarly, while the potential benefits of innovative distributed ledger technology (DLT) are widely recognized, its adoption within the financial services industry has been sluggish. This systematic literature review aims to examine whether financial services firms engage in open innovation, particularly focusing on outside-in innovation over inside-out innovation, and to uncover potential barriers to DLT adoption at the industry level. Drawing from peer-reviewed journals between 2017 and 2022, the review synthesizes findings to address key questions. …

Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson

Walden Dissertations and Doctoral Studies

Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …

Speaking To The Head And The Heart: Prioritizing Empathetic Communication In The Post-Covid Workplace, Kevin T. Caffrey

Administrative / Professional Faculty Articles

As of August 2022, COVID-19 continues to affect our daily lives in physical, psychological, and financial ways. Many vulnerable individuals are struggling to adapt to returning to work and as a result, employee morale is at risk. In times of crises, empathy is needed in the workplace to support one another, but many leaders and employees may not have a firm grasp of the concept. This article seeks to define empathetic communication and explore the need for prioritizing empathy amid the current post-COVID-19 workplace. Through a literature review of empathy, psychological safety in the workplace, and crisis leadership, the author …

Halloween 2023: It's A Barbie World!, Jin-A Choi, Yi Luo, Bond Benton, Keith Green

College of Communication and Media Scholarship and Creative Works

Move over, black and orange, and step aside for the color that is going to dominate Halloween this year, “Barbie Pink.” And yes, Ken, “it won’t matter what you do, you will always be number two,” at least when it comes to Halloween costumes in 2023. And those wildly popular Star Wars and Marvel character costumes traditionally seen during the “spookiest” time of the year? It seems they won’t match the popularity of the fictional character, Barbie, who reemerged this year on the pop culture scene after the incredible success of the Warner Bros. film “Barbie” released in July.

Based …

Perceptions Of Collegial And Uncollegial Behaviors After A University Consolidation: A Quantitative And Qualitative Analysis Of How Faculty Viewed Members Of Their New Academic Units, Dora E. Saavedra, Jennifer Lemanski, Kristine M. Wirts, Shawn P. Saladin, Joanne Rampersad

Communication Faculty Publications

Much has been written about collegiality in academe, most notably by Cipriano (2011), Buller (2006, 2012), and Cipriano and Buller (2012, 2017), Flaherty (2013). Concomitantly, awareness has increased about instances of abusive supervision (Gere, 2020), incivility (Andersson & Pearson, 1999), microaggressions (Sue & Rivera, 2011) bullying and mobbing (i.e., group bullying) in the workplace and in higher education (Cowan, 2009), Duffy (2009), Lutgen-Sandvik (2006), Lutgen-Sandvik and Tracy (2012), Heeman (2007), Lutgen-Sandvik & McDermott (2011), and Taylor (2012). Instances of incivilities have continued to be a concern as evident in the journal article in Nature titled: “Astronomers victimized colleagues—and put historic …

Pandemic Communication: International Communication, Anthony Spencer

Other Scholarly Publications

The COVID-19 pandemic has transformed our world as we previously knew it. One of those major changes is how we communicate with one another across national borders. The pandemic forced us to find ways to improve the way we utilize social media outlets to communicate with others around the world. Research into global communication has long been too focused on the West, and particularly the United States. This shift in our communication usage also provides a moment of pause to reflect on ways to make the field of international communication more inclusive and focus on key issues which influence transnational …

The Study Of Crisis Narratives Over Time: Mayfield, Ky In The Aftermath Of The 2021 Tornadoes, Rebecca Freihaut

Graduate Thesis and Dissertation 2023-2024

This study was a year-long longitudinal qualitative research project using the case study of Mayfield, KY after the catastrophic tornado event that impacted their community on December 10, 2021. Oral histories were collected from 18 participants who lived in or were closely connected to Mayfield at the six month and 1.5 year marks after the disaster. Later, after the oral histories were archived and made available to the public, the transcripts were used to extract the crisis narratives from the oral histories and the data was thematically analyzed using the existing theory and theoretical framework of Narratives of Crisis: Telling …

Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson

Walden Dissertations and Doctoral Studies

Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …

Comparison Of The Effects Of Telehealth Versus N95 On Nurse-Patient Communication, Tony Christopher Bloomfield

Walden Dissertations and Doctoral Studies

Telehealth and face masks are some of the infection control measures nurses use while attending to patients. Nurses provide the most patient care in hospital settings and thus spend the most time with patients in their recovery journey. Because communication is paramount to the role nurses play as health care professionals, there is a substantial need to investigate how infection control measures affect the quality of nurse-patient communication. The purpose of this quantitative cross-sectional study was to describe the relationship of methods aimed at maintaining social distancing between nurses and patients to nurse-patient communication and to compare differences in the …

2023 Scotus Report: Americans Reacted With Disgust And Sadness Toward The Scotus' Recent Rulings, Yi Luo, Bond Benton, Jin-A Choi, Keith Strudler, Keith Green

College of Communication and Media Scholarship and Creative Works

On June 29, SCOTUS struck down affirmative action, ruling the race-conscious admissions programs at colleges and universities unconstitutional. Then, on June 30, SCOTUS handed down another landmark ruling which outlawed student loan forgiveness and terminated President Biden’s plan to provide student loan reliefs for tens of millions of Americans. This high court’s decision on student loans will likely affect one in eight Americans, leaving student loan borrowers feeling frustrated, defeated, and angry. As online media have increasingly played a central role in facilitating civic engagement and shaping individuals’ decisions on contested issues, this study thus examines how social media users …

Overcoming The Space Between Us: A Multi-Disciplinary Approach To Bridge Building, Kate Hanisian

Theses and Dissertations

Facilitators in organization and community contexts (and other practitioners whose job it is to move groups of people forward together) are faced with the undercurrent of human conflict every day in meetings and gatherings around the world; often with limited access to an overarching tool to help prevent and manage conflict in most settings. The purpose of this paper was to uncover patterns in bridge building practices so that anyone who finds themselves in the role of facilitating conversations between people who are very different or do not like each other might lean into a set of practices that can …

Comparison Of The Effects Of Telehealth Versus N95 On Nurse-Patient Communication, Tony Christopher Bloomfield

Walden Dissertations and Doctoral Studies

Telehealth and face masks are some of the infection control measures nurses use while attending to patients. Nurses provide the most patient care in hospital settings and thus spend the most time with patients in their recovery journey. Because communication is paramount to the role nurses play as health care professionals, there is a substantial need to investigate how infection control measures affect the quality of nurse-patient communication. The purpose of this quantitative cross-sectional study was to describe the relationship of methods aimed at maintaining social distancing between nurses and patients to nurse-patient communication and to compare differences in the …

Emotional Intelligence Training And Professional Salespeople, Tracey Honeycutt Sigler, Charles D. Shepherd Ph.D

Atlantic Marketing Journal

Emotional intelligence (EI) has long been considered a significant success factor, especcially in careers like personal selling that involve considerable social. contact (Goldman, 1995). As a result, a series of studies have investigated the link between EI and sales performance. The results of these studies indicates that EI can positively impact sales performanace. As a result, researchers (Deeter-Schmelz & Sojka, 2003) have called for its integration into sales training programs. However, to this point, no research has established an effective approach to EI training in sales. This study begins to rectify that shortcoming by indentifying best practices in general EI …

Employee Sensemaking Of Csr: On Micro-Discourses Of Corporate Social Responsibility, Katharine Miller

College of Communication Faculty Research and Publications

Purpose: Recently, scholars are pushing for an internal corporate social responsibility (CSR) view through employee perspectives regarding CSR efforts, particularly in considering how organizations can act responsibly toward internal stakeholders (May, 2011). Thus, research has begun taking a “micro-turn” in analyzing CSR (Aguinis and Glavas, 2012), focused on individual analysis of such practices within organizations. The purpose of this study is to uncover the organizational sensemaking of CSR by an important yet less understood stakeholder group, employees.

Design/methodology/approach: This study takes a primarily qualitative, micro-approach via interviews (n = 42) to understanding the internal sensemaking of various organizations' CSR …

Empowered Presence: Theorizing An Afrocentric Performance Of Leadership By African American Women, Sharon Wamble-King

Antioch University Dissertations & Theses

There is a paucity of theorizing concerning leadership enactments performed by African American women. The performances have been marginalized and obscured within the Western leadership canon as they fall outside its epistemological boundaries; they have also been sidelined within Critical Leadership Studies. This study employed Afrocentricity as a decolonizing paradigm and Africology as the research methodology to describe and define a leadership phenomenon enacted by African American women. Setting aside Western conceptions of leadership, focus groups of African American women examined video excerpts of Africana women’s oral performances through an Africological lens. Participants’ Afrocentric-oriented perceptions sparked collective storytelling and Meaning-Making …

Effective School Organizational Communication Management: Descriptive Study At Madrasah Aliyah Negeri 1 Yogyakarta, Ayu Usada Rengkaningtias, Siswantoyo Siswantoyo

Informasi

Organizational communication management determines the effectiveness of an educational institution. Good communication in educational organizations will make a school more effective. Conversely, without good organizational communication management, miscommunication often occurs. This article aims to analyze and describe organizational communication management at Madrasah Aliyah Negeri 1 Yogyakarta as one of the leading schools in the city of Yogyakarta. This study used descriptive qualitative method. The results of the study show that for superior schools, communication within the organization is vital in school management. As a top school, the management of MAN 1 Yogyakarta carries out various ways to improve achievement through …

The Impact On Gay Men Of Support And Enforcement Of Workplace Dei Policies: A Meta Analysis, Steven M. Vega

Student Theses and Dissertations

The poor enforcement of workplace DEI policies affects gay men in ways that are unique and invite close attention. The nature of the impact of missing or unsupported DEI policies on gay men has been widely debated in the field of human resources and communication studies, with scholars such as David Wicks, Helen Seitzer, James Ward, and Diana Winstansley arguing that these effects include lasting negative mental and physical health effects and discomfort with self-disclosure in the workplace. However, the existing research on this topic has not sufficiently considered the effects of the poor enforcement of workplace DEI policies side …

Resisting And Persisting Through Organizational Exit: An Autoethnographic Exploration Of Disclosing Sexual Harassment In Collegiate Debate, M. A., Tennley A. Vik

National Forensic Journal

Collegiate debate has documented extensive problems with sexual harassment. This manuscript uses the first author’s layered account of sexual harassment experienced as a collegiate debater, her transition to a different university, and the management of private information with her family. Communication Privacy Management (CPM) theory and a plethora of studies provide a theoretical lens of the first author’s autoethnographic experience. We advance CPM theory by examining how young adult children manage their privacy through constructing more rigid privacy boundaries than their adolescent counterparts and provide the first look at how disclosure can both enable and constrain victims/survivors of sexual harassment, …

College Students’ Perspectives Of Bias In Their News Consumption Habits, Jolie C. Matthews

Journal of Media Literacy Education

This article builds off prior work on news consumption habits and perception of bias in the news by focusing on college students’ self-generated definitions of bias, and the strategies they employ to guard against how their personal bias potentially affects what news they choose to believe and consume. Through interviews with undergraduate students, findings show that while participants acknowledged they had personal bias to a degree, the majority still defined bias as an external issue imposed on them by others than as an internal issue shaping their thoughts about the sources they consumed. Some students attempted to mitigate any perceived …