Digital Commons Network^™

Protests And Calls For Boycotting The Qatar World Cup 2022 Spark Online Discussion And Action Away From The Soccer Pitch, Yi Luo, Jin-A Choi, Stephen P. Andon, Bond Benton, Keith Green, Keith Strudler

College of Communication and Media Scholarship and Creative Works

Global sporting events regularly spark conversations on issues beyond the playing field, including those at the nexus of sport and geopolitics. This year’s World Cup is no exception, a conversation that began soon after the event was awarded by FIFA to Qatar, a Middle Eastern nation with a population of just over 3 million residents – exponentially smaller than typical hosts of such events – and with a record of exploitative labor systems and a highly questionable human rights record. While this conversation has led to protests and investigative reports on a range of news networks, it has also become …

An Analysis Of Players, Teams And Trends As The World Cup Approaches, Jin-A Choi, Yi Luo, Stephen P. Andon, Bond Benton, Keith Green, Keith Strudler

College of Communication and Media Scholarship and Creative Works

While the World Cup is historically a source of national pride for competing nations, the globalization of the sport of soccer and the expansion of coverage of top soccer leagues from around the world also creates the opportunity for sports fans to build a strong sense of fandom for athletes from around the globe. Therefore, while we would expect fans to cheer for their “home” nation and athletes in the upcoming World Cup, we also recognize that fans may have cheering alliances that reside outside national borders. Using the United States as example, its fans have increasingly chosen favorite teams …

A Preview Of Post Amnesty Twitter: Analysis Of “Groomer” On Twitter After The Colorado Springs Shooting, Bond Benton, Yi Luo, Jin-A Choi, Keith Strudler, Keith Green

College of Communication and Media Scholarship and Creative Works

On November 24, 2022 Elon Musk stated that “general amnesty” would be given to Twitter accounts previously suspended for violent threats, harassment and misinformation. This appears to reflect Musk’s previously stated intent to run the platform as a “free speech absolutist.” The question in many people’s minds is what such an incarnation of Twitter will look like. The tragic shooting at an LGBTQIA+ nightclub in Colorado Springs, Colorado on Nov. 19-20 and the reaction the event generated on the platform provide a case that demonstrates the tensions that will come with reduced platform moderation. “Groomer,” a previously Twitter restricted slur …

Social Media & Agenda Melding: Understanding Trump’S Proposed Border Wall, Anthony Spencer, Stephen Croucher

Open Access Publishing Support Funded Articles

This study explores how belief in social media outlets is an important aspect of agenda melding in an online environment. In this study, the researchers employ agenda melding as a theoretical lens to explore how belief in social media outlet can predict support for the proposed Border Wall. The researchers surveyed 232 people to find out how belief in media outlet contributes to building an online media agenda in the context of immigration. Social media networks continue to grow in influence when it comes to understanding important political issues and the way they manifest themselves in mainstream United States immigration …

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …

The Effects Of Leadership In Corporate Social Advocacy On Positive Employee Outcomes, Sung-Un Yang, Minjeong Kang, Young Kim, Ejae Lee

College of Communication Faculty Research and Publications

Despite the growing attention to corporate social advocacy in the extant literature, little empirical research has examined the effects of corporate social advocacy in the context of employees. The purpose of this study was to delve into the impact of leadership in corporate social advocacy (CSA) on positive employee outcomes, using data from an online survey of full-time employees working in various corporations in the United States. Controlling for the participants’ tenure, demographic information, and company size, this study found that leaders’ facilitation of corporate social advocacy strongly influenced employee advocacy for their organizations, which was also significantly mediated by …

Running Up Against A Brick Wall: U.S. Metajournalistic Discourse Of Gender Equality In Newsrooms, Margaretha Geertsema-Sligh, Tim P. Vos

Scholarship and Professional Work - Communication

Drawing on institutional theory, feminist critiques of three popular stances on gendered workplaces, and previous research about women in newsrooms, this study considers the metajournalistic discourse about gender equality in newsrooms through a discourse analysis of more than 500 online articles and blog posts in American journalism industry publications from January 2002 until September 2019. The findings confirm that the status of women journalists remains problematic. Journalists recognize that women remain underrepresented in terms of numbers and face a pay gap, glass ceiling, and various forms of harassment. Solutions are sometimes presented in terms of women’s individual empowerment. Arguments in …

Media Ideologies And The Politics Of Digital Literacy: Discourses On Technology And Media In A Small School District In The U.S. Heartland, Chris Borntrager

Graduate Theses and Dissertations

This dissertation uses a discourse studies approach to investigate key communicative processes by which digital technology is given situated meanings within the institution of public education, including at the level of official discourse, administrative texts, and the spoken discourse of professional educators. The discursive processes under analysis, referred to here as “institutional media ideologies,” arguably function as discursive frameworks which, akin to tactics of management in organizations, constrain the further production of discourse in a particular professional domain, including through the codification of contextualization practices, participant roles, and the social meanings of practices implicating the use of digital technology. Furthermore, …

Organizational Culture And Communication Competence Workshop: Masters Plan B, Travis Bergon

All Graduate Plan B and other Reports, Spring 1920 to Spring 2023

This project began as an attempt to understand how events, such as the “Great Resignation” (i.e., an unprecedented mass exit of employees from the U.S. workforce), have impacted the way in which organizations are attempting to mitigate employee turnover. In addition, this project examined what role managers might play in promoting a positive organizational culture. A review of literature identified Schein’s (1990) model of organizational culture and Spitzberg and Cupach’s (1984) conceptualization of communication competence as useful frameworks for helping managers understand and promote positive organizational culture and employee mental health and well-being. In addition, the review of literature pointed …

Academic Brands And Cognitive Dissonance, Mark Bartholomew

Contributions to Books

Published as Chapter 7 in Academic Brands: Distinction in Global Higher Education (Mario Biagioli & Madhavi Sunder, eds., Cambridge University Press, 2022).

It is hard to reconcile the research university’s supposed reason for being – the reasoned pursuit of knowledge – with its methods for building brand awareness and equity. Just like pitches for other luxury goods, the selling of higher education depends on irrational appeals devoid of information and marketing missives meant to hug the line between legally protected puffery and outright fraud. Although universities have always borrowed from the selling strategies of the commercial sphere, in recent years, …

Lgbtq+ Congregants Navigating Identity In The Context Of "Welcoming But Not Affirming" Evangelical, Pentecostal, And Non-Denominational Religious Institutions: A Queer Narrative Analysis, Sarah E. Rasmussen

University Honors Theses

Welcoming but not affirming Evangelical, Pentecostal, and non-denominational churches invite LGBTQ+ people to attend their church, but do not affirm their identity as a gender and/or sexual minority. Because of this, they restrict LGBTQ+ attendees from participating in leadership, paid staff positions, and ministry work. LGBTQ+ attendees are often not aware of these restrictive policies initially. The current study aims to examine how LGBTQ+ people navigate their faith and identity within welcoming but not affirming church spaces through narrative analysis. Fifteen participants engaged in an interview, where they were asked about their experience within welcoming but not affirming church spaces. …

Lindenwood Magazine, Spring 2022, Lindenwood University

Lindenwood Magazine (2017- )

Lindenwood University news magazine.

Building Constructive Interpersonal Communication Skills In Military Professionals: Generating A Culture Of Trust, April L. Baptiste Robertson

Critical and Creative Thinking Capstones Collection

Trust and open communication are interdependent and as a post 9/11 career Army leader, I have witnessed what appears to be the erosion of both within the military ranks. Military quality of life and mental health issues are on the rise, with compliance and prevention programs appearing to be less than impactful solutions. The resulting effects of which is a loss of trust and confidence in leadership. The research and findings presented within this synthesis strongly indicate that targeted training on interpersonal communication skills and counseling would simultaneously foster leader development and underpin a culture of trust and open communication. …

Nurses Leading In Bridging The Culture Gap: Communicating With The Deaf Community, Veronica C. Leftridge

Electronic Theses and Dissertations

Nurses provide patient care in clinics, hospitals, homes, churches, schools, communities, and military, as well as on emergency medical helicopters. When a nurse is assigned to care for a patient, the patient expects the nurse to be culturally competent, communicate effectively, and provide safe quality care. However, cultural incompetence is observed when nurses provide care for Deaf patients, but they are unfamiliar with Deaf culture. In addition, communication is a fundamental skill nurses learn in nursing school, but course content in nursing programs rarely touches on how to communicate effectively with Deaf patients. Of the approximately 325 million people in …

The Effects Of Expectation Violations In The Workplace: Why Do Fresh Graduates And New Employees Leave?, Yingluo Zhu

Undergraduate Research Symposium 2022

For years, recent graduates and new employees have been faced with a work environment that is different from their expectations when they first choose a job or enter the workforce. The factors that new employees perceive as violating their expectations in the workplace may cause employees to lose interest in their careers, decrease job satisfaction, lose the momentum of completing work, and even wish to leave their jobs. This study was conducted through a questionnaire and quantitative analysis, applying expectancy violations theory (EVT) to recent graduates and new employers who are preparing or just starting their careers. Both the participants’ …

How Exemplary Female Superintendents In Orange, Riverside, San Bernardino, And San Diego Counties In Southern California Lead From The Heart, Jeanine Wulfenstein

Dissertations

Purpose: The purpose of this phenomenological study was to describe how exemplary female superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California lead from the heart using the four principles of Mark C. Crowley’s work, by demonstrating how they build a highly engaged team, connect on a personal level, maximize employee potential, and value and honor achievement within their organizations.

Methodology: This phenomenological study explored and identified the lived experience of eight California public school superintendents in Orange, Riverside, San Bernardino, and San Diego counties in Southern California. Study participants were selected for interview participation based …

Negotiating Allies And Alliances In Social Movements, Cynthia Wang, Sara Soderstom, Jennifer Whitson

Dismantling Bias Conference Series

No abstract provided.

Examining Female Reaction To Male Ally Work: The Role Of Perceived Divergence, Carolyn T. Dang, Aparna Joshi, Soojin Oh

Dismantling Bias Conference Series

No abstract provided.

Stories Of Leadership During Covid-19: Reflections On Leadership To Develop And Advance New Ways Of Thinking And Operating In Organizations, Jennifer Linvill

Dismantling Bias Conference Series

No abstract provided.

Examining Antecedents And Outcomes Of Diversity Initiative Fatigue, Kennedy Hammonds, Katrina Burch

Dismantling Bias Conference Series

No abstract provided.

The Impact Of Disruptive Physician Behavior On Support Staff And Patients: A Quantitative Secondary Analysis, Michael C. Marino

Electronic Theses and Dissertations

In this quantitative secondary analysis, the purpose was to examine the nature of disruptive physician behavior (DPB) from the support staff and patient perspectives. Healthcare staffing shortages existed prior to the global pandemic and have increased, creating importance for employee retention and recruitment. I wanted to understand the impact of physician behavior on staff turnover rates in a private oncology practice, its effect on patient satisfaction rates, and to compare these rates of physicians that display DPB with physicians that do not display this behavior in a private hematology oncology community outpatient setting in the Southwest United States. To answer …

Exploring The Interrelationship And Roles Of Employee–Organization Relationship Outcomes Between Symmetrical Internal Communication And Employee Job Engagement, Ejae Lee, Minjeong Kang, Young Kim, Sung-Un Yang

College of Communication Faculty Research and Publications

Purpose This paper aims to investigate how employee–organization relationship (EOR) outcomes – types and qualities – are interrelated and how employees' perceptions of types (exchange and communal EORs) and qualities (trust, satisfaction, commitment, and control mutuality) play a role in their evaluations of symmetrical internal communication (SIC) and employee job engagement (EJE). Design/methodology/approach This study conducted an online survey of full-time employees (N = 804) from major US industries. This study performed a confirmatory factor analysis to check the validity and reliability of the measurement model using latent variables and then conducted structural equation modeling. Findings The findings demonstrate that …

Implementing Diversity Training Targeting Faculty Microaggressions And Inclusion: Practical Insights And Initial Findings, Ellen Ernst Kossek, Patrice M. Buzzanell, Brittany J. Wright, Cassondra Batz-Barbarich, Amy C. Moors, Charlene Sullivan, Klod Kokini, Andrew S. Hirsch, Kayla Maxey, Ankita Nikalje

Communication Faculty Publications

Despite the importance of faculty diversity training for advancing an inclusive society, little research examines whether participation improves inclusion perceptions and belongingness. Integrating training and diversity education literature concepts, this study examines the effectiveness of training targeting microaggressions in six STEM (Science, Technology, Engineering, Mathematics) oriented departments at a research-intensive university. Reactions data collected at the end of face-to-face training suggested that participation generally increased inclusion understanding. Self-assessments on inclusion concepts collected from 45% of participants before and three weeks after training suggest participation increases perceptions of the importance of inclusion, microaggression allyship awareness, inclusive behaviors, and organizational identification. Compared …

Post-Crisis Organizational Learning Thresholds, Pitfalls And The Risk Of Repeated Crises: Clarifying The Discourse Of Renewal Theory, Rodrigo Soares

Electronic Theses and Dissertations, 2020-2023

Through a case study analysis of repeated crises that impacted the same organization in Brazil, this dissertation aimed to solve an applied problem: the potential for unresolved or amplified risk for organizations and their stakeholders facing repeated crises due to incomplete post-crisis learning. This research expands and clarifies the understanding of organizational learning, particularly in the Discourse of Renewal theory, by exploring the potential for organizations to ascertain vital lessons for a crisis but fail to communicatively constitute them as central features of a renewed organization. The study investigated an organization's failure to avoid repeating a crisis within a relatively …

Communicating Individual And Collective Mindfulness: Understanding Listening And Sensechecking At Work, Leanna Hartsough

Theses and Dissertations--Communication

Since the COVID-19 pandemic, many organizations made workplace changes, which added an additional challenge to employees’ communication. However, mindfulness may help members strengthen their workplace interactions. Mindfulness is an intentional open awareness to the present moment (Shapiro, 2009). The theoretical framework of collective mindfulness includes organizational mindfulness, which is mindfulness from a top-down approach and mindful organizing, which is a bottom-up approach to mindfulness at work. This dissertation extends research on collective mindfulness by including listening, individual mindfulness aspects, and sensemaking to examine how collective mindfulness members make meaning of changes due to COVID-19. I observed 26 meetings and interviewed …

Strategies That Weekly Print Newspapers Use In The Digital Age, Mia Alexander-Davis

Walden Dissertations and Doctoral Studies

The development of Web 2.0 transformed the distribution of information in the United States and challenged the print newspaper business model to develop an online presence. As a result, some weekly print newspaper managers were forced to develop digital strategies to maintain the viability of their organizations in a changing market. Grounded in Kotter’s change management model, the purpose of this qualitative multiple case study was to explore strategies weekly print newspaper managers used to create an online presence. The data sources were semistructured interviews with three weekly print newspaper managers and publicly available documents, including company archives, website data, …

The Lived Experiences Of Middle Management Leadership Development Succession Planning In Public Sector Organizations, Linda Pounds-Adams

Walden Dissertations and Doctoral Studies

Senior directors in the public sector often lack viable succession plans for middle managers. Four conceptual elements from Burns’ transformational leadership theory provided a framework to investigate the practices directors in the public sector use to prepare middle managers for leadership positions. Succession planning is essential to retain highly skilled employees and maintain a sustainable competitive advantage in today’s competitive environment. The conceptual elements directly relate to succession planning and its components of career development and preparing future leaders. The purpose of this qualitative phenomenological study was to explore the succession planning practices public sector directors use to prepare middle …

Where Are My People? A Historical Analysis On Nasa’S Equal Opportunity Initiatives, Heather D. Smith

UNF Graduate Theses and Dissertations

This thesis uses historical analysis to review how the NASA Communication Office published information about its equal opportunity efforts from the 1970s through the 2010s. NASA press materials were examined using various keywords to search for programs and initiatives to recruit and maintain women and minorities in the space agency. The idea to create internal programs to increase women and ­­minorities within NASA appeared in the mid-1970s, but the agency did not report initiatives until the late 1980s and 2010s, when the keywords women, minorities, and equal opportunity ­were mentioned most often. NASA continues to develop and implement …

Strategies To Implement An Electronic Medical Records System In Health Care Organizations, Ashley Knott

Walden Dissertations and Doctoral Studies

Despite the 2009 mandate from the U.S. Government that healthcare organizations adopt and implement electronic medical records (EMR) systems to avoid fines and take advantage of the benefits EMR systems provide, adoption of EMR systems in the United States has been low. Since 2011, medical facilities have received incentive payments if they demonstrated “meaningful use” of certified EMR systems; however, medical facilities unable to demonstrate meaningful use beginning in 2015 have faced up to 5% penalties. Grounded in the diffusion of innovation theory, the purpose of this qualitative single case study was to explore strategies that hospital project managers use …

Generation Z’S Proclivity For Technological Communication: An Exploration Into Its Effects On Employers’ Perceptions Of Gen Z And The Intergenerational Workplace, Hannah G. Whitehead

Honors College Theses

Gen Z’s proclivity for digital communication may be putting them at a disadvantage when shifting into professional settings. Generation Z is inclined to communicate differently than Millennials and Generation Y, the two generations that currently make up the largest percentage of the job market. The idea that Gen Z’s future employers prefer different styles of communication creates the risk of negatively influencing these employers’ perceptions of Gen Z’s professionalism and workplace capabilities. By interviewing 12 internship supervisors from varying industries amidst the Southeast who belong to Generations X and Y, the author explores the difference in communication styles between Generation …