Digital Commons Network^™

Enhancing Medication Communication In The Acute Care Setting To Strengthen Patient Comprehension And Retention, Ashleigh C. Christensen

Student Scholarly Projects

Practice Problem: Research has shown that breakdowns in communication, especially in the context of medication education, play a critical role in the delivery of safe and effective patient care. These findings underscore the need to prioritize effective communication in medication education. In the acute care setting, effective communication is essential for ensuring patient safety, adherence, and improved patient-centered outcomes.

PICOT: In clinical staff providing direct patient care in the acute care setting (P), does the implementation of the evidence-based teach-back method (I), as compared to current practice (C), improve patient knowledge, understanding, and self-management upon discharge (O), over ten weeks …

#Protestpolicing: Intersecting Race And Social Media Activism In The Mile High City, Nancy Rios-Contreras

Sociology Faculty Articles and Research

Demonstrations addressing police use of force stress the importance of revisiting the organization strategies of social movements. Fatal use of force against individuals of color continues to tarnish police-community relations. Social media helps elevate the political movement addressing police use of force, but understanding social media as an activist resource remains underdeveloped. Resource mobilization theory is applied to the conceptualization of protest activities to describe how activists use social media as a resource to initiate and create local community change. This exploratory study consists of 20 semi-structured, in-depth interviews with activists over 18 years old and fieldwork observation. While social …

Exploring Higher Education Shared Governance Constitutional Documents As Potential Culture Building Contributors To Friction Between Faculty And Administration Through A Qualitative Analysis Of Foundational Institution Documents, Lanna Monday Emmett

Doctoral Dissertations and Projects

This qualitative research project investigates the role shared governance documents in higher education institutions play in communicating the guiding principles and expectations used to create, sustain, and challenge culture through a content analysis of foundational institutional documents. Colleges and universities face challenges driven by technology, globalization, the capitalization of education, and shifting expectations regarding diversity, equity, and sustainability. These changes require institutions to adapt their organizational models for more competitive decision-making while navigating evolving governance issues. In some instances, these changes have been cited as one cause for friction between institutional stakeholders, particularly faculty and administration. Previous studies have more …

Okinawan-American Organizational Cross-Cultural Communication Behaviors, Cara J. Barr

Doctoral Dissertations and Projects

Existing literature relating to Okinawa is sparse and outdated. There is a crucial need to study Okinawan-American cross-cultural organizational communication behaviors, as many U.S. military members and civilians work throughout Okinawa. Additionally, Japanese-American or Eastern-to-Western-cultured communication literature fails to identify and often misinterprets communication behaviors. Current literature also fails to account for the societal and personal constructs of cross-cultural communication differences that cause misinterpretations. Utilizing sociocultural and sociopsychological traditions, the research is grounded primarily in Identity Negotiation Theory, with aspects of Expectancy Violations Theory. Using qualitative research that relied on semi-structured interviews, twenty-four participants, equal parts Okinawan and American, were …

“We Built Our Plane As We Flew It”: Communicative Resilience In Nonprofit Organizing During The Pandemic, Evgeniya Pyatovskaya

USF Tampa Graduate Theses and Dissertations

This dissertation investigates how nonprofit organizations cultivate resilience through communication and practice during periods of disruption, focusing on the COVID-19 pandemic. Using a case study of Apex for Youth—a New York City-based nonprofit serving low-income Asian and immigrant youth—this research explores how organizational members co-constructed resilience in response to both the pandemic and rising anti-Asian hate. Guided by the Communicative Theory of Resilience (CTR) and practice theory, resilience is examined as a dynamic, relational process enacted through daily organizational life.

Data were collected through semi-structured interviews, Formative Influences Timelines (FIT), ethnographic observation, and organizational documents. Reflexive thematic analysis revealed four …

Disrupting And Facilitating: The Dual Role Of Generative Ai In Reshaping Power, Engagement, And Collaboration Within Organizations, Zain Khalid Baz Haddadin

Student Theses and Dissertations

This study explores how Generative Artificial Intelligence (GenAI) is reshaping power, trust, engagement, and collaboration in communication-focused workplaces. Guided by a constructivist lens and informed by change management theory, it draws on eight semi-structured interviews and a survey of 40 professionals across agency, corporate, and academic roles. Findings reveal that GenAI does not fully flatten hierarchies, it subtly thins them, enabling junior staff to contribute to strategic conversations earlier while decision rights remain centralized. Trust is highly contextual, shaped by task sensitivity, prompt clarity, and user confidence. GenAI’s impact on engagement was mixed: some participants felt energized; others described increased …

Department Chair And Faculty Perceptions Of Organizational Communication In The Post Covid-19 Era, Gabriele Cafone Zengewald

Seton Hall University Dissertations and Theses (ETDs)

The purpose of this qualitative case study was to understand the perceptions and experiences of department chairs and full-time faculty with organizational communication during a time of organizational transition post COVID-19. Utilizing the conceptual framework of communication satisfaction developed by Downs and Hazen (1977), the study used semi-structured interviews and a thematic analysis of pandemic communications. Findings indicated that engagement, transparency, and clarity were essential in creating positive perceptions of communication with department chairs playing a critical role between upper-level administration and faculty. Facutly noted greater trust and satisfaction when communication allowed for two-way dialogue and was delivered through clear …

The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King

Dissertations

Digital technology permeates society and industry, making digital-ready workers necessary for firms of all sizes as a firm seeks competitiveness in the market (Bergson-Shilcock et al., 2023; de Ruyter et al., 2018; Gorski et al., 2022; Karaboğa, 2023; Kim et al., 2017; Qureshi Zia, 2019). Firms seeking digital-ready workers face a complex digital divide that creates a worker shortage (Bergson-Shilcock et al., 2023; Karaboğa, 2023; Qureshi Zia, 2019). This study aims to describe workers' work selection, work experience, and outcomes in a complex digital society.

Most digital divide research focuses on the individuals excluded from owning, accessing, and having skills …

Public Comment: Using Critique-Like Mediating Artifacts To Democratize Discourse At City Council Meetings, Piper Schuerman

Graduate Theses and Dissertations

Are local governments designed for equitable citizen participation? While civic engagement aims to empower citizens and support representative governance, barriers to participation can hinder those outcomes. City council meetings, key venues for public input, pose specific challenges such as long durations, dense content, and intimidating formalities. These issues disproportionately affect Generation Z (born between 1997 and 2012), who frequently report feeling underinformed or having limited time to engage. This thesis explores how city council meetings might use multimodal mediating artifacts, inspired by design critique practices, to make public discourse more accessible for Gen Z adults.

Grounded in activity theory and …

Understanding Gossip In The Workplace: The Impact Of Personality And Emotional Intelligence, Alessandra Mogrovejo

Theses, Dissertations and Culminating Projects

Workplace communication is a constantly evolving process. In recent years, workplace gossip has been reframed as a more complex construct, with researchers increasingly recognizing its positive and functional aspects. The current study aimed to contribute to the gossip literature by examining how personality traits, specifically Neuroticism and Extraversion, predict workplace gossip, and whether Emotional Intelligence (EI) moderates these relationships. A sample of 185 full-time employees in the United States completed measures of personality, EI, and four types of gossip: negative gossip about supervisors and coworkers (NWGS and NWGC), and positive gossip about supervisors and coworkers (PWGS and PWGC). Stepwise regression …

Quick Response Codes In Extension Outreach Communications: Insights From A Visual Content Analysis And Educators’ Perceptions, Kobina Danful Fanyinkah

Graduate Theses and Dissertations

Increased smartphone use presents an opportunity to enhance the creative inclusion of Quick Response (QR) codes in extension outreach efforts. Tailoring extension programs to communicate with specific audiences has been identified as essential, highlighting the need for targeted and context-specific strategies. The development of QR code technology has provided a unique approach that allows extension professionals to target clientele with specific extension messages and programs. While extension has a commendable record in educational delivery through traditional forms of outreach, research on how best to employ digital tools with extension audiences is thin at best. Though the rising popularity of QR …

Navigating Perspectives: A Phenomenological Inquiry Into Communication Experiences Between North American–Trained International School Leaders And Expatriate Staff, Maggie Marie Cashdollar

Electronic Theses and Dissertations

This descriptive phenomenological study explored the communication approaches and experiences between leaders and expatriate staff in English-medium international schools. The researcher aimed to understand how leadership communication, feedback, and cultural awareness impact professional relationships and organizational effectiveness in diverse educational settings. Semistructured online interviews were conducted with seven current or former international school leaders and teachers to capture their lived experiences. Thematic analysis revealed three major themes: (a) communication approaches, (b) the role of feedback in the workplace, and (c) cultural awareness in communication. Five subthemes emerged: (a) expectations, (b) inclusion, (c) being present, (d) growth mindset, and (e) positivity. …

The Effects Of Hyper-Communication: A Quantitative Study On Workplace Productivity, David J. Olson

Doctoral Dissertations and Projects

Today's workforce is overwhelmed with information delivered by tools designed to make them more productive. In a milieu of distraction and overload, employees are disadvantaged in processing the tremendous volumes of information they receive. This is called hyper-communication, which is associated with stress, overload, communication misalignment, and, ultimately, distractedness that impairs an employee’s work efficiency. This quantitative study presents research conducted through surveys examining hyper-communication's effects on workplace productivity. A sample of 631 respondents, solicited through social media, participated in this study. The participants came from diverse occupational backgrounds, providing cross-sectional insights into how factors like employees' titles, roles, gender, …

Transformational Leadership And Its Impact On Team Success: A Detailed Chronicle Of Bellarmine University Men's Lacrosse, Ella Beames

Undergraduate Theses

This thesis uses a journalistic approach to explore the intersection between leadership, transformational leadership, in particular, and forms of success through the lens of Kentucky's only NCAA Division 1 Men's Lacrosse program. Interviews, written survey, and observation were utilized to gauge a community-wide perspective about the team and the holistic nature of the student-athlete experience within Bellarmine University Men's Lacrosse. Observation followed the team for three years and engaged players and coaching staff in telling the story of the team's shifting culture and the management process of the team's newfound success. Methods aimed to draw a connection between the change …

Rhetorical Nation-Building: A Close Textual Analysis Of Macarthur, Heuss, And Karzai As Agents Of Renewal, Josiah J. Mork

Masters Theses

Warfare has largely shifted from means of domination into a method of peacemaking. Nations increasingly utilize war to dismantle hostile nations and rebuild them with compatible political identities, which potentially creates more lasting peace than treaties or annexation. However, U.S. attempts at nation-building have varied success and, at times, prolong hostility. This study frames the nation-building process as an act of crisis communication and examines the role of rhetoric in this nation-building process. A close textual analysis was performed to examine discourse of renewal in two successful examples in Japan and West Germany, and in an example of failure in …

Facilitating The Use Of Sbar By Nursing Staff For Handoff Communication, Amarillis L. Tompkins

Student Scholarly Projects

Practice Problem: Clear communication during shift handoffs is crucial to minimize errors and ensure patient safety in intensive care. The current SBAR framework used in the MICU is constrained by limited documentation space, which led to communication inefficiencies and heightened risks for patient care.

PICOT: The PICOT question that guided this project was: In the NFSG VA MICU, will staff nurses (P) using a revised SBAR communication tool with a checklist (I), compared to the current outdated SBAR tool without a checklist (C), improve the accuracy and completeness of patient handoff communication (O) over eight weeks (T)?

Evidence: The project …

Variation And Selection During Pandemic: Toward A Multiplex Framework For Understanding Nonprofit Community Network Evolution In Crisis Time, Yiqi Li, Aimei Yang, Wenlin Liu, Jingyi Sun, Michigan State University, Lichen Chen

iSchool - All Scholarship

This study examines how the communication network structure of a community of U.S. nonprofits evolves in response to the COVID-19

pandemic by examining their multiplex strategic communication network- building on Twitter/X. This study identifies two types of networks:

representational ties (for third-party audiences) and substantial ties (for direct resource exchange). Our findings suggest that organizations remain consistent with network strategies through different crisis stages, and the crisis provides opportunities for nonprofits to maintain existing substantial networks while building more extensive substantial networks. Representational ties, even the ones formed pre-crisis, hold the potential to turn into substantial relationships. Theoretically, this research …

Gender Dynamics In Newsroom Leadership: The Influence Of Gender Norms On The Career Trajectories Of Women Journalists, Isabella L. Hackett

USF Tampa Graduate Theses and Dissertations

Within the field of journalism, women journalists face obstacles impeding their career progression and autonomy. This qualitative study uses field theory, which explores how social spaces are structured and how actors access resources; a key avenue for exploring the power relationships within a field. This theory is put in conversation with interviews with women leaders in journalism from across the United States (n=13). The study examines how women in leadership navigate their career trajectories amid structural barriers, such as gender expectations for leadership, the struggle to balance work and family, and unequal access to mentorship and resources. Despite these challenges, …

Mentoring And Change Management: Integrating Organizational Mentorship With Change Initiatives, Ramiro Pesina, Danny Darden, David Silberman

Student Posters

Change is an inevitable and defining force in organizations. While structured change management frameworks provide critical guidance, they often overlook the human dimensions of change. We investigate mentoring and argue that it should not merely support change initiatives but serve as a strategic driver of successful transformations, serving as a multidimensional driver of cognitive alignment, emotional support, and behavioral adaptation, and introduce a mentoring framework that addresses these areas while bridging the gap between the procedural and human-centric change elements.

By interviewing participants who have been involved in mentoring programs yet experienced significant organizational change, we will identify their support …

Riding The Wave: Tech Tsunami'S Rhetoric Enables Plain Anabaptist Adopters, Cory Anderson

Journal of Amish and Plain Anabaptist Studies

Arguably, no book has shaped plain Anabaptist discourse about technology more than Gary Miller’s Tech Tsunami. Since its 2016 publication, the book has achieved near-canonical status within certain Conservative and Old Order Anabaptist circles, particularly among business owners wrestling with technology adoption. The book’s influence extends beyond the original text—an audiobook and a youth edition (Tech Talk, 2021) circulate widely, discussion groups form around its ideas, and its vocabulary infiltrates conversations about church rules. The book’s success builds on Miller’s existing platform; his works Kingdom Focused Finances, Church Matters, and Life in a Global Village helped establish him as a …

Ua51 Topscholar, Wku Archives

WKU Administration Documents

Newsletter created about the TopSCHOLAR institutional repository.

Going Inside A Church Staff Group: A Qualitative Case Analysis Of Team Characteristics, Decision-Making, And Identity, Hillary Rose Hamilton

Theses and Dissertations--Communication

Many organizations, including churches, rely on leadership groups to coordinate efforts and fulfill their mission. Guided by the characteristics of highly effective teams, the functional theory of group decision-making, and symbolic convergence theory, this study examines how one church staff group engages in decision-making and enacts identity through socioemotional and task-related communication. This group is unique in that its members each lead different areas necessary for the church’s functioning. Data for this qualitative case-study consists of semi-structured interviews with each group members and five meeting observations. Findings provide insight into the group’s dynamics, decision-making process, and identity. However, of most …

Sealing The Deal: A Case Study Of A Private, Southeastern, Regional College’S Student Onboarding Practices, Alicia R. Gaston, Kristen Meyer, Tyler Ogden, Jennifer Perkinson, Casey Yocum Michaels

Doctor of Education Capstones

Each year, higher education institutions offer support to new, incoming students through an onboarding process that requires dedication and collaboration across multiple departments. Offering streamlined guidance and clear communication throughout the onboarding process is essential to ensure incoming students understand action steps without becoming overwhelmed with new terminology, processes, and environments. This explanatory case study is set to understand the current communication practices and technology use across onboarding departments at Brightside College – also referred to as Brightside or BC (pseudonym). The research team aimed to understand Brightside's onboarding staff's perspective of current processes and practices. With emphasis on the …

Surviving And Thriving In The Hybrid Cloud: A Review Of The Current Cloud Computing Landscape, Peter Munsch, Alison Munsch

Journal of International Technology and Information Management

Background and Purpose

Both academic and industry institutions have increasingly migrated essential services to public cloud providers (e.g., Microsoft, AWS, Google) with mixed outcomes. Some industry leaders attempted to fully replace their on-premises data centers with public cloud services, a move not advised without thorough performance and cost analyses (Potel, 2023). Despite some organizations pulling back from the “Cloud First” strategy, the public cloud services market continued to grow, with revenue increasing by approximately 20% year-over-year since 2020 and surpassing half a trillion dollars in 2022 (IDC Worldwide Semiannual Public Cloud Services Tracker, 2H 2022). Cloud technologists suggested that hybrid …

The Leadership Identity Presented On Linkedin, Carl L. Tolbert

The Journal of Values-Based Leadership

LinkedIn has evolved in a way similar to other social media platforms but is unique in that it focuses on professional networking and careers. Many professionals seek to showcase their leadership skills and philosophies as part of a publicly showcased online persona. This paper aimed to examine the posts specific to leadership and thematically investigate presentation strategies, motivation, and purposes behind the posts. The paper begins with a historical review from the inception of LinkedIn through pivotal milestones in the history of the company. Key concepts from the literature are then reviewed specific to social media use and motivations behind …

Towards New Forms Of Using Social Media: Museums Activity On Linkedin, Magdalena Sawczuk

Journal of Marketing and Consumer Behaviour in Emerging Markets

The social media landscape changes very fast. It regards, among others, the accessible platforms and the features of social media tools. It also concerns the broad spectrum of institutions that start their virtual activity in different ways, and museums’ participation in social media can be indicated here. Their activity mainly focuses on communication with the audience or other museums, but some new approaches can also be observed. One of them is activity on LinkedIn, which is closely connected to the professional perspective and employee-related issues. Hence, the article aims to explore the main paths and forms of the Polish museum’s …

The Art Of Inclusion: Theatre’S Contribution To Popular Culture Literacy For Students With Intellectual Disabilities, Catherine R. P. King

Dialogue: The Interdisciplinary Journal of Popular Culture and Pedagogy

This essay explores the transformative role of theatre in special education, focusing on its capacity to foster social skills and life navigation abilities in students with disabilities. In light of the fundamental importance of these skills for social inclusion and quality of life, the article highlights the innovative and effective approach to integrating theatre into special education classrooms. It discusses how theatre can empower students with disabilities by enhancing their social interaction, communication, and life navigation skills. In addition, the article delves into the intersection of theatre and popular culture, showcasing how theatre can serve as a valuable tool for …

Reimagining Crisis Management With An Organizational Learning Framework, Erika J. Schneider

Media Studies - All Scholarship

Technological advancements have altered the landscape of crisis management, making many crises potentially preventable and controllable. Moreover, these technological advancements have provided opportunities for organizations to implement an informed learning approach in crisis responses. The interconnectedness and complementary aspects of three theories within crisis management, including the situational crisis communication theory's base crisis response strategies, image repair theory's corrective action, and discourse of renewal theory's organizational learning, were assessed and integrated into a proposed framework for understanding a comprehensive approach to crisis management. In this research, technology is regarded as both an asset for facilitating organizational learning (e.g.,informed decision‐making through …

Self Less: A Book Talk Featuring Dr. Len Jessup, Len Jessup

Lincy Institute Events

The Lincy Institute hosted a book talk with Len Jessup, Ph.D., author of Forbes and Amazon best-selling book, “Self Less: Lessons Learned from A Life Devoted to Servant Leadership, in Five Acts.”

Self Less follows Jessup’s story of emotional vulnerability. Blending personal narrative with research, Jessup argues selfless leaders can maximize impact by guiding teams, not controlling them. He stresses the power of constant learning, surrounding yourself with people far smarter than you, and service to others. For leaders seeking to create meaningful change through personal growth, Jessup provides inspiration along with practical advice on inclusive leadership and securing stakeholder …

“I’M Speaking”: Black Women Leading School Public Relations, Managing Communications And Personal Challenges, Keisa Gunby

Theses and Dissertations

Operationalizing feminist communication theory with a critical lens, this research analyzes virtual, semi-structured interviews with 13 Black women who are integral to impacting organizational culture through the brand management and narratives to the stakeholder groups of employees, parents and community members for a public school district. This study aims to describe the oppression and invisibility of Black women in school public relations and amplify their voices as they lead the communication, marketing, and promotional efforts in public school districts across the United States. The interview transcripts were analyzed utilizing NVivo software through the first round of coding initial and the …