Digital Commons Network^™

The Influence Of Millennial Women In Leadership: Examining Emotional Intelligence And Motivations Of Millennial Women, Leah Gossai

PhD in Organizational Leadership

This quantitative study explored the relationship between emotional intelligence (EI) and motivation to lead (MTL) among millennial women in leadership roles. Using the Wong and Law Emotional Intelligence Scale (WLEIS) and the Motivation to Lead (MTL) framework, the research examined how four EI dimensions, self-emotion appraisal (SEA), others’ emotion appraisal (OEA), use of emotion (UOE), and regulation of emotion (ROE), relate to three MTL dimensions: affective-identity (AIMTL), social-normative (SNMTL), and non-calculative (NCMTL). Data were collected from 117 millennial women leaders across various industries in the United States. Results revealed a significant negative correlation between SEA and NCMTL, suggesting that those …

Servant Leadership In Empowering Marginalized Communities: A Qualitative Case Study Of A Nonprofit Organization With A Holistic Mission, April D. Mosely

PhD in Organizational Leadership

This qualitative case study examined the impact of servant leadership on organizational culture, service delivery, and long-term sustainability within faith-based nonprofit organizations serving marginalized and racialized populations. The research focused on the City of Refuge (COR) in Atlanta, Georgia, an organization with a holistic mission dedicated to life transformation through supportive services. Employing Greenleaf’s servant leadership theory as the theoretical framework, data were gathered via semistructured interviews with nine staff members and analyzed thematically. The findings revealed three primary themes: cultivating culture, cultivating compassion, and cultivating community. The results indicated that servant leadership positively influenced COR's capacity to foster trust, …

Organizational Change, Servant Leadership, And Christian Perspective, David Macauley, Randall Trent Stevenson, Helen Mitchell, David S. Fowler

Servant Leadership: Theory & Practice

In today’s dynamic business environment, organizational change is inevitable, yet with a failure rate of more than 70%, successfully navigating change remains elusive for the majority of business leaders. Effective change management requires more than just strategy, it demands a leadership approach that fosters trust, engagement, and resilience among employees. Servant leadership, with its focus on humility, empathy, and support, offers a powerful framework for guiding leaders and the organizations they serve through transformative periods, and can increase the effectiveness of organizational change efforts. By putting the needs of others first, and aligning leadership actions with values such as patience, …

Building A Sustainable System: Reimagining Nonprofit Leadership Through Critical And Creative Thinking, Darius Tafadzwa Shenje Peyton

Critical and Creative Thinking Capstones Collection

This synthesis introduces the Critical and Creative Thinking Leadership Toolbox (CCTLT), a practitioner-oriented framework designed to support nonprofit leaders navigating staff engagement, organizational complexity, and long-term sustainability. Drawing on lived experience, scholarly literature, and graduate coursework in the Critical and Creative Thinking (CCT) program, the project challenges traditional leadership models that treat employee buy-in as a binary status or compliance metric. Instead, it reframes buy-in as a dynamic spectrum shaped by trust, clarity, psychological safety, and reciprocal accountability. The work critiques unsustainable leadership practices common in mission-driven organizations and offers an actionable alternative grounded in reflection, systems awareness, and dialogic …

Becoming A Bridge Of Collaboration: How Being Supports Doing Within The Help Model Of Leadership, Andrea Burgess

Critical and Creative Thinking Capstones Collection

This synthesis project introduces the HELP Model—Humility, Emotional Intelligence, Leadership Service, and Psychological Safety—as a developmental framework for sustainable leadership rooted in character formation and relational trust. It asserts that credible and effective leadership begins with inner orientation before it can be embodied as consistent, ethical action in the world. Through integration of leadership theory, developmental psychology, and theology, the project critiques conventional, strategy-driven paradigms of organizational well-being. HELP extends Robert Kegan’s framework to include relational and spiritual dimensions of the leader’s individual growth as necessary conditions for fostering organizational collaboration. Drawing on reflective inquiry and practice-based insight, the project …

The Risk Of Marginal Inclusion In The Fortune 500: A Quasi-Replication Of Lewis & Carlos (2023), W. Chad Carlos, Yasir Dewan, Ben W. Lewis, Brian P. Reschke, S. Isaac St. Clair

Faculty Publications

Conventional wisdom suggests that being included in an exclusive ranking leads to positive external evaluations. However, Lewis and Carlos (2023) found that firms situated near the threshold for inclusion on the 100 Best Corporate Citizen ranking were devalued by investors. To assess the generalizability of this surprising finding, we quasi-replicate and extend this finding by applying the same regression discontinuity design to the Fortune 500 ranking. We find corroborating evidence: firms near the bottom of the Fortune 500 receive lower external evaluations, not only from investors but also from industry peers. Our findings therefore quasi-replicate and extend Lewis and Carlos’ …

The Impact Of Transformational Leadership In Job Quality In Manufacturing Sector: A Mediating Role Of Job Attitude, Joel Mark Rodriguez, John Jarold M. Flores, Lourdes Q. Palallos

Journal of Global Awareness

This research explores the impact of transformational leadership on the attitude and quality of jobs in the manufacturing sector, increasing understanding of employee performance and organizational outcomes due to the gap found in the explanation of how the inputs of leadership translate into the outcomes of organizations. The present study found a weakness in the few studies relating transformational leadership to job quality, especially within the manufacturing setting. The objective of the present study was to examine the relationship of transformational leadership with job attitude and job quality while exploring if the relation between transformational leadership and job quality is …

Managing Change In Higher Education: Implementing Mobile Credentials Across Usnh, Amy R. Gray

M.S. in Leadership

As higher education institutions continue to embrace digital transformation, mobile credentials are emerging as an innovative solution for modernizing campus ID systems. Literature suggests that these digital versions of campus ID cards, stored on smartphones, offer enhanced security, operational efficiency, and a more seamless campus experience. This research project explored best practices and key factors necessary for implementing mobile credentials across the University System of New Hampshire (USNH), with a focus on leadership’s role in managing change. Using a mixed-methods approach—including case study analysis, a literature review, and survey research—this study examined best practices, challenges, and strategies for successful adoption. …

The Digital Incorporated Worker Narrative: A Mixed Methods Study Of Digital Capital, Work Selection, And Outcomes In The Fourth Industrial Revolution, Tracie King

Dissertations

Digital technology permeates society and industry, making digital-ready workers necessary for firms of all sizes as a firm seeks competitiveness in the market (Bergson-Shilcock et al., 2023; de Ruyter et al., 2018; Gorski et al., 2022; Karaboğa, 2023; Kim et al., 2017; Qureshi Zia, 2019). Firms seeking digital-ready workers face a complex digital divide that creates a worker shortage (Bergson-Shilcock et al., 2023; Karaboğa, 2023; Qureshi Zia, 2019). This study aims to describe workers' work selection, work experience, and outcomes in a complex digital society.

Most digital divide research focuses on the individuals excluded from owning, accessing, and having skills …

Front Line Innovation In Federal Agencies: U.S. Department Of State Passport Services Innovation Portal Engagement Program, Bill Langer

Creativity and Change Leadership Graduate Student Master's Projects

This project explores strategies for enhancing front-line innovation within federal agencies through employee engagement with the U.S. Department of State's Passport Services Innovation Portal. Rooted in the principles of creative leadership and intrinsic motivation, the project addresses persistent barriers to innovation in federal settings, such as bureaucratic inertia and a lack of feedback mechanisms for idea submissions. Utilizing the Creative Problem Solving (CPS) model and a modified 21st-century facilitation framework, the project team designed and implemented an engagement program that included informational briefings and targeted newsletters. Quantitative data from website analytics and idea submissions were analyzed using paired t-tests and …

Equipping Project Managers With A Creative Problem-Solving Framework: A Leadership Development Approach, Alodie Reyes Dockery

Creativity and Change Leadership Graduate Student Master's Projects

This project explores how standardized processes can foster a change in mindset within accounting and finance functions at a large banking organization. It introduces a Creative Problem-Solving Leadership Framework (CPS-LF) that integrates Agile, Design Thinking, Lean Six Sigma, and Sprint methodologies within the FourSight CPS model. The framework was developed as an interactive digital tool and delivered through a four-part training series, guiding project managers through CPS stages (Clarify, Ideate, Develop, Implement) to identify challenges and apply appropriate methodologies. This project aims to strengthen problem-solving, innovation, and efficiency in highly regulated environments by enhancing creative leadership skills and promoting a …

A Qualitative Study: Patients' Expectation Of Private Hospitals, Sarah Jada, Jessy Jacob, Ahmad Nasrallah

Patient Experience Journal

Objectives: This study was conducted to explore patients' expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis was conducted with 29 patients from various nationalities and backgrounds who received services in private hospitals in Kuwait, including Dar Al Shifa Hospital. Insights were gathered through semi-structured interviews. Results: The study delved into the significant correlation between patients' experience of their healthcare encounters and …

Organizational Policy Initiatives For A Neurodiverse Workforce, Renae Taylor

ATU Scholars Symposium

Neurodivergent individuals make up a significant percentage of the population and yet lag in employment due to employment barriers of the traditional workplace. While the benefits of a diverse workplace are well documented, there is still a large deficit when it comes to neurodiversity equitable access. To attract and retain a neurodiverse workforce, organizations must make changes that align with research-backed methods for policy building and in turn change the organizational leadership focus to a transformational, growth-based framework.

This applied project focuses on organizational policy initiatives that support the neurodivergent employee, with an emphasis on accommodations and modifications, inclusion, and …

Unleashing Excellence: Strengthening It Leaders Through Executive Coaching, Tonya S. Rivers

Dissertations

This paper explores the impact of executive coaching on Information Technology (IT) leaders. Many organizations across different industries lack strong leadership, as exposed by COVID-19. Companies aim to keep exceptional leaders and establish upbeat workplaces to achieve success. Although previous research has examined leadership effectiveness, it is still unclear how best to manage employees' perceptions of effective leadership. The goal of this research is to provide new insights into what can improve perceptions of leadership effectiveness. I explored the role executive leadership coaching has on managers working in the Information Technology (IT) field. Current literature often mentions the need for …

Leadership In The Age Of Ai: Review Of Quantitative Models And Visualization For Managerial Decision-Making, Satyadhar Joshi

Harrisburg University Other Works

This paper offers a comprehensive review of existing literature on the intersection of Artificial Intelligence (AI) and leadership, drawing on both theoretical insights and practical implementations. By analyzing scholarly publications from the past two years (2023-2025), the review traces emerging patterns in how AI technologies are being integrated into leadership practices. Key themes include the growing relevance of learning-based systems for adaptive decision-making and the application of attention-based models to improve responsiveness in dynamic environments. The review also addresses ethical dimensions of AI-enabled leadership, emphasizing the need to balance algorithmic efficiency with human judgment and oversight. Concerns around transparency, psychological …

Designing A Human-Centered Public Relations System For Layoffs At Organizations Across Financial And Professional Services, Kateryna Kzhemanovska

Harrisburg University Dissertations and Theses

Public relations professionals support businesses across financial and professional services sectors with several initiatives, including reduction of workforce. Given the current macroeconomic situation, as of April 2025, many companies are laying off employees, and doing so in a non-user-centric way. This study will examine existing literature on the topics of corporate communications, reduction of the workforce, reputation management, human-centered interaction design, and project management, and explore the opportunity and relevance of applying human-centered methods to the reduction of workforce processes.

Agile And Lean Integration Effects In Financial Services Organizations, Ananya Sharma

Harrisburg University Dissertations and Theses

The financial services industry, predominantly in large investment banks, faces mounting pressure to improve operational efficiency, simplify communication channel, and meet rigorous regulatory requirements in a constantly changing market environment. This research assesses the incorporation of Agile and Lean practices within the financial services sector, particularly concentrating on their effect on front-office functions, such as sales and investment banking, and control operations like risk and compliance. The study investigates how Agile and Lean processes foster innovation, decrease inefficiencies, and promote partnership between front-office teams and control functions. By examining case studies from leading organizations such as Goldman Sachs, JP Morgan, …

Agile Effects On Risk Management In The Financial Industry, Harasees Kaur

Harrisburg University Dissertations and Theses

The study investigates the ways in which agile practices are combined with traditional risk management frameworks within financial services institutions to achieve digital transformation, regulatory compliance, and stakeholder management. Three research questions drive the study: the ways in which financial institutions are adopting agile practices without undermining compliance, the challenges they face in adopting agile practices, and the mechanisms that enable alignment between agile values and risk governance. Grounded in stakeholder theory and agile transformation models, this study used open questionnaires to gather qualitative data from financial services professionals. Thematic analysis revealed a trend towards hybrid governance solutions that insource …

Activists On Board: Shareholder Activists And Their Influence On Firm Strategic Change, Eugene See

Management and Decision Sciences

The prevalence of shareholder activism has resulted in the placement of activist-appointed directors onto the boards of firms. Extant research on this phenomenon has taken a rational approach in examining how such directors bring about change but has not accounted for the behavioral implications associated with their placement on boards. Building on theory involving alignment and legitimacy at the team level, this paper adopts a behavioral approach in theorizing how the placement of activist shareholders themselves as directors onto the boards of firms brings about firm change. The study finds that such activists lead to less firm change. Further, it …

Does Anxiety Affect Shared Leadership? A Case Study On The Shared Leadership Practices Of A Pentecostal Denomination, Gretchen H. Abney

PhD in Organizational Leadership

This study investigates the interplay between anxiety and shared leadership within the organizational structure of a Pentecostal denomination, focusing on its One Team initiative. This qualitative case study examines how anxiety and self-differentiation affect leadership dynamics and team interactions. Using the Bowen family systems theory as a conceptual framework, the research explores organizational clarity, team roles, decision-making, and relational trust. Data collection involved three phases: analysis of organizational artifacts, focus group interviews with One Team members, and individual interviews with executives. Emergent themes included organizational experiences, expressions of anxiety, self-differentiation, commitment to future development, and the importance of training opportunities. …

Does Culture Eat Talent? A Quantitative Study Exploring The Relationship Between Organizational Culture And Turnover Intentions In Conservation Organizations, T'Noya W. Thompson

PhD in Organizational Leadership

Talent retention can be a significant challenge within organizations, especially when turnover intention (TI) is high. High TI indicates that employees experience low job satisfaction, lack organizational commitment, and perceive more opportunities outside the organization; consequently, they consider leaving, which can disrupt organizational stability and effectiveness. This study examined the relationships of perceived and preferred organizational culture (OC) and TI among a sample of 217 individuals from the conservation workforce. Of these participants, 121 were associated with 15 conservation organizations that participated, and the remaining 96 participants were acquired through conservation networks. Participants responded to an online survey that combined …

On The Borders: Black Women’S Multiple And Competing Social Identities And Expectations, And The Impact On Their Intragroup Leadership And Relational Experiences, Clover Baker-Brown

PhD in Organizational Leadership

Black women in the United States are often portrayed as a monolithic and unified group—defined primarily by racial identity and expectations of a shared understanding of common experiences. However, while racial identity is frequently foregrounded in public discourse, this framing often overlooks the overlapping of Black women’s multiple identities and the influence on their sense of belonging in their various groups. This omission can be subtle yet misleading. How Black women choose to self-identify may result in competing expectations or intragroup mistrust, which can impact their overall leadership and relational experiences. Black women's social identities are diverse, vibrant, and transcend …

The Role Of Organizational Culture And Pastoral Leadership In Sustainable Church Outreach: A Multisite Mini-Ethnographic Case Study, Althea P. Gordon-Scott

PhD in Organizational Leadership

This study examined the role of organizational culture and pastoral leadership in sustainable church outreach programs. Two churches were chosen for this multisite mini-ethnographic case study because, for multiple years, they have participated in multiple outreaches each week to their non-Christian neighbors. These two churches differed in terms of geographical location, size, demographics, and budget. Data collection included field observations, semi-structured interviews, focus groups, and document analysis. The themes that surfaced from the data were altruistic foundations, relational equity, organizational agility, organizational challenges, exemplary pastoral leadership, and the centrality of God. This research contributes to the theoretical and practical understanding …

Cognitive Dissonance In Call Center Leaders, Helga Ouzts

JWU Dissertations & Theses

When organizational choices contradict the leaders’ beliefs or behaviors, psychological discomfort can occur (Festinger, 1957). The effects of psychological discomfort have several disadvantages to organizational progress, including decreased adaptation to change, snap judgments, and ineffective decision-making. While existing research highlights the effects of psychological discomfort experienced by employees, a gap has been identified when exploring information on leader-experienced psychological discomfort (Hinojosa et al., 2016; Telci et al., 2011).

This qualitative, phenomenological study explores the experiences of leaders in a continuously changing call center environment utilizing the cognitive dissonance theory framework. To provide further knowledge regarding cognitive dissonance antecedents …

Mentoring And Change Management: Integrating Organizational Mentorship With Change Initiatives, Ramiro Pesina, Danny Darden, David Silberman

Student Posters

Change is an inevitable and defining force in organizations. While structured change management frameworks provide critical guidance, they often overlook the human dimensions of change. We investigate mentoring and argue that it should not merely support change initiatives but serve as a strategic driver of successful transformations, serving as a multidimensional driver of cognitive alignment, emotional support, and behavioral adaptation, and introduce a mentoring framework that addresses these areas while bridging the gap between the procedural and human-centric change elements.

By interviewing participants who have been involved in mentoring programs yet experienced significant organizational change, we will identify their support …

Mapping Ideology, Nonprofit Leadership, And Organizational Change, Christopher S. Collins, Regan Harwell Schaffer

Journal of Ideology

This article underscores the distinction between management and change, with change being a primary task of nonprofit leaders. It delves into the literature, both research and theory, on organizational change and its implications for leading a nonprofit organization. The implications discussed include how ideology can either inhibit or foster change. By highlighting the pivotal role of nonprofit leaders in promoting change, we aim to draw meaningful connections between self-awareness, ideology, and organizational action.

Synergizing Tqm, Jit, And Green Supply Chain Practices: Strategic Insights For Enhanced Environmental Performance, Aamir Rashid, Rizwana Rasheed, Noor Aina Amirah

Publications and Research

Background: This study examined the role of total quality management, just-in-time, and green supply chain management practices to improve environmental performance. Methods: Data from 207 manufacturing industry respondents from a developing economy were tested through a quantitative method using PLS-SEM with the help of SmartPLS to validate the measurement model. Results: The results show that just-in-time significantly impacts total quality management and green supply chain management practices. Similarly, total quality management significantly affects environmental performance. However, just-in-time insignificantly affects the environment. Likewise, total quality management is insignificant and negatively affects green supply chain practices. Conclusion: This research provides practical insight …

Collaborating For Inclusion: Awareness And Understanding In Action At Six-String Biotech, Danny Lackey, Richard Jonsen

Rohrer College of Business Departmental Research

It was early summer 2020. The Breonna Taylor and George Floyd murders were front of mind across the United States. People were flooding the streets of cities large and small, demanding an end to racist policies and actions embedded in the United States’ social fabric. At Six-String Biotech, ten employees of color went to company executives with their concerns about inclusion and equity inside their organization and the need for change. This case tells how Six-String Biotech responded to these employees, engaged in difficult internal conversations, and began a change process to create a more diverse, inclusive, and equitable organizational …

Burnout In The Emergency Room: Corrective Measures Vs. The Absence Of Solutions, Zane Walters, Zachary Woodall

Theses, Dissertations and Capstones

Introduction: Physician burnout has become an increasingly prevalent and critical issue in healthcare systems worldwide, particularly among emergency room physicians who face high-stress, high-demand working conditions. Burnout manifests as emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment, leading to negative outcomes for physicians’ mental health, job satisfaction, and overall career longevity. This phenomenon not only threatens the well-being of physicians but also compromises patient care quality and contributes to costly turnover within healthcare organizations.

Purpose of the Study: The aim of this study was to systematically investigate the impact of burnout interventions on emergency room physicians. …

Safety Ratings And Their Effect On Operating Costs In The Trucking Industry: A Data-Driven Analysis, Teresa L. Smith

Theses, Dissertations and Capstones

This dissertation explored the interplay between safety ratings and financial performance within the transportation sector, with a specific focus on the trucking industry. In an era where safety standards are paramount, the primary objective of the study was to determine the impact of safety ratings on the operating costs of trucking firms. Using a robust methodology grounded in quantitative analysis and industry-specific secondary data, the study established empirical connections between safety ratings and operating costs. This included a focused effort to identify direct effects, highlighting the potential influence of lower safety ratings on economic outcomes within the trucking industry.

Furthermore, …