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An Evaluation Of The Implementation Of Total Quality Management In A Service Organization, Charles Stanford Stevens

Engineering Management & Systems Engineering Theses & Dissertations

This research consists of a formative evaluation designed to identify the steps necessary to revitalize a formerly successful Total Quality Management (TQM) process at a U.S. Navy engineering and logistics support organization. The research also developed a methodology to account for the fact that the investigator is a well-informed insider who served as one of the principle change agents for the TQM implementation.

The research is based on the researcher's observation that the major cause for the waning implementation was due to senior management and leadership issues and the organization-wide processes with which they interface. The investigation consisted of an …

A Case Study Of Factors Affecting Continuous Improvement In Dod Activities Operating Under Total Quality Management, Mark E. Gabriel, Theodore E. Manis

Theses and Dissertations

This study looked at factors affecting the success or failure of continuous improvement initiatives in Department of Defense (DOD) activities to determine whether these activities were continuously improving and to identify factors effecting their efforts. Initially a list of relevant factors was compiled from the criteria for various quality awards and from factors cited in the literature. This list was synthesized into seven factors mentioned most often as critical to quality management and continuous improvement. Interviews were then conducted with representatives of the three commands included in the study. Each command provided information on a successful initiative and on an …

Organizational Culture: How Changes Impact Attitudes Toward Job Satisfaction, R. M. Browder

Electronic Theses and Dissertations

The purpose of the study was to examine how a shift in elements of organizational culture impacted attitudes toward job satisfaction in a medium-sized, consumer-owned electric utility over a period of 13 years. The unit of analysis was a municipal utility distributing electrical energy to approximately 27,000 customers. Data collection included the Science Research Associate Employee Inventory, a review of the organization's documents, and a subjective Job Satisfaction Questionnaire. A one-tailed z-test was performed to test whether or not the proportion of employees answering favorable in one survey was greater than the proportion answering favorable in the other survey. It …

1993-04-30, Morehead State Board Of Regents

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

1992-1993 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

No abstract provided.

Managing Russian Factory Workers: The Impact Of U.S.-Based Behavioral And Participative Techniques, Dianne H.B. Welsh, Fred Luthans, Steven M. Sommer

Department of Management: Faculty Publications

The new internationalization of the field of management has produced growing concern as to whether theories and techniques largely developed in the United States apply to other cultures. A within-subjects experimental design was used to analyze the impacts that three popular and successful techniques used in U.S. studies had on the performance of workers in the largest textile factory in the Russian republic of the former Soviet Union. Two techniques, providing extrinsic rewards and behavioral management, had significant,

1991-1992 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

1991-1992 Financial Summary of Morehead State University.

Quarterly Report - Fall 1991, Nova University

The Quarterly Report

No abstract provided.

Employers' Views On The Value Of Older Workers : Final Report, Edmund S. Muskie Institute Of Public Affairs

Maine Collection

Employers' Views on the Value of Older Workers : Final Report

Submitted to: The AARP Andrus Foundation

Prepared by: Human Services Development Institute, Edmund S. Muskie Institute of Public Affairs, University of Southern Maine, 96 Falmouth St., Portland, Maine 04103 (August 1991).

Contents: Acknowledgements / Executive Summary / Abstract / I. Introduction and Background / II. Project Methodology / III. Findings / IV. Conclusions and Recommendations / References

Interpreting And Responding To Strategic Issues: The Impact Of National Culture, Susan C. Schneider, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

Perceptions of environmental uncertainty and organizational control influence strategic behavior. As national culture influences these perceptions we expect to find cultural differences in interpretation and response to strategic issues. Given a case describing an issue concerning deregulation of the U.S. banking industry, managers completed questionnaires rating interpretations and responses to that issue. National culture was found to influence interpretation and responses. In particular, Latin European managers when compared with other managers were more likely to interpret the issue as a crisis and as a threat. Latin Europeans were also more likely to recommend proactive behavior. This study indicates that different …

1990-1991 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

1990-1991 Financial Summary of Morehead State University.

Strategic Competitiveness In The 1990s: Challenges And Opportunities For U.S. Executives, Michael A. Hitt, Robert E. Hoskisson, Jeffrey S. Harrison

Management Faculty Publications

U.S. firms face a major global competitiveness challenge. Although the problems relate, in part, to differences in the economic structure, history and cultural differences between the U.S. and foreign rivals, these factors may not explain as much of the variance in competitiveness as they did in the past. Competitiveness problems are also linked to a number of strategic factors under the control of managers. Among them are the absorption of managerial energy in mergers and acquisitions, increasing levels of debt, increasing firm size, greater firm diversification, lack of investment in human capital and inappropriate corporate culture.

In response to these …

1990-06-22, Morehead State Board Of Regents

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

The Cim Journey : The Allen-Bradley Pilot Cim Cell In Twinsburg, Ohio, Henry C. Co, A. Dale Flowers

Research Reports from the Department of Operations

The Allen-Bradley (A-B) Twinsburg plant assembles printed circuit boards (PCB's) for four geographically remote engineering departments. Each engineering department uses different CAD (Computer-Aided Design) and CAE (Computer-Aided Engineering) systems to meet application-specific design requirements. The journey to CIM began at the same time as A-B's decision to implement surface-mount technology (SMT) to increase product function while maintaining product size. CIM allowed Allen-Bradley to leverage its investment in SMT by integrating the assembly cell with the design databases of the four operating divisions.

A Retail Branch Profitability Measurement Model For The Thrift Industry, Rex L. Smith Iii

Master's Theses

Deregulation of the financial services industry has created a need for management to adapt a different approach to operations. Drastic regulatory and environmental changes have forced thrifts and banks to concentrate on increasing efficiency and core profitability from the retail branch network. Once considered to be highly bureaucratic, financial institutions are trimming back off ice review and focusing on a more decentralized leaner operation. Expensive mergers and large conglomerate financial powerhouses have created a need for increased management controls and reasonable methods of measuring the true profitability of the individual business units within a financial services company.

Feasibiltiy, Planning, And Justification Of Fms : A Case Study, Joo Hwan Kim

Theses

FMS production technology, because of its ability to adjust to changes in product demands and produce at competitive costs even on small runs and at above quality levels, has caused its adoption by the major automobile manufacturers. These attributes are of particular interest to Korean automobile manufacturers who due to a small home market need to manufacture in relative small quantities and to export.

This paper considers how such a technology can be implemented. It discusses the key factors to be considered such as strategy, selection and design of the appropriate hardware and software, required organizational changes, and its economic …

European Manufacturers: The Dangers Of Complacency, Kasra Ferdows, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

Recent trends in the activities of a sample of European manufacturers are analysed in this paper. The data have been collected through annual surveys in the last five years, and in particular, the results of the 1987 survey (222 responses received in the first trimester of 1987) have been analysed in more depth. The priorities set for the development of varions types of capabilities in manufacturing (related to quality, delivery, flexibility, cost, etc.), and the specific programmes under implementation for improvement of manufacturing performance which are receiving highest attention are described. Through correlation analyses, statisically significant associations between specific improvement …

The Importance Of Management Philosophy To The Success Of Pay-For-Knowledge Systems: An Empirical Test, Timothy P. Schweizer

Graduate Theses and Dissertations

In recent years, pay-for-knowledge compensation systems have received serious attention from practitioners and organizational researchers. Some have hypothesized that the specific mechanics of pay-for-knowledge systems are critical to success while others have suggested that contextual factors determine whether or not these systems will be successful. Empirical research has not been very supportive of these hypotheses, however.

Another hypothesis is that management philosophy is important to the success of pay-for-knowledge systems. The purpose of this study is to test this hypothesis by addressing three questions: 1) Are the components that make up management philosophy related to the successes experienced by companies …

High Tech Transition And The Organization, Chetan H. Shah

Theses

The future outlook of any corporation depends upon the resourcefulness of those who manage the planning and operating functions of the business. Time and accuracy are two critical criteria in effective managerial reports for decision making. The electronic computer is a welcome addition into the industry. While its applications to payroll, accounting, sales, and inventory have been extensive, computing has nevertheless been criticized. This study concentrates on determining the impact computing has had on the managers and especially on the people working in the organization from clerks to the top level management.

While an investigation of the existing literature was …

A Justification For Implementing A Monetary Incentive Plan For All Salaried Employees, Peter N. Pastore Jr.

Master's Theses

The current organizational status of the hunan resource has undergone significant changes. Recent technological advances and increased global competition are causing a shift from labor intensive to capital intensive production in the industrialized nations, with an accompanying emphasis on product quality. Concomitantly, (1) the quality of the machinery depends on the hunan variable in the producing company; and (2) while machines can be sped up to increase the quantity produced, the calibration of that equipment, for example, is left up to the human factor. Since these technological advances are projected to continue, more and more emphasis will be placed on …

Blau's Theory Of Structural Differentiation Revisited: A Theory Of Structural Change Or Scale?, John B. Cullen, Kenneth S. Anderson, Douglas D. Blaker

Department of Management: Faculty Publications

The major objective of this study was to determine if Blau's (1970) theory of structural differentiation better captures differences in scale between organizations or structural changes within organizations. Data gathered on 134 Ph.D.-granting universities over nine years permitted us to compare results of within-organizations tests of Blau's theory those from both cross-sectional and longitudinal between-organization tests. The findings suggest that the theory's power lies in explaining structural differences between organizations rather than in explaining structural change.

The Impact Of Microcomputers On Engineering And Technical Management Functions, Salvatore Savino

Theses

The purpose of this study was to investigate the perceptions of managers as to the effect of computers on management functions.

Manager perceptions were determined by using a ratio scale of value ranging between 0 and 100. Findings are based on questionnaire responses of 121 top, middle, and lower managers in 120 firms in the United States.

Several hypotheses were examined in the study relative to (1) perceived computer impact on management levels, (2) perceived computer impact on the traditional functions of management, (3) perceived computer impact on levels and functions of management (interaction).

Support was provided for hypothesis of …

Development Of New Products Involving Various Uncertainties For Success, Manuel J. Senra

Theses

The development of new products is a very important task for any company, since the survival of most of the companies depends on their ability to introduce new products on the market. This is not, by all means, an easy task; it is seen from the large number of unsuccessful new products reported.

It is been proved that out of every ten products which emerge from Research and Development(R & D), only two become successes. For reasons like the one mentioned and because larger and larger funds are allocated to R & D, it is a very important task to …

Successful Management Techniques For Introduction Of Computerized Systems In A Production Facility, Michael James Boyle

Theses

This thesis surveys the potential for introducing significant organizational change into a manufacturing environment which is undergoing large scale capital improvement.

The first portion describes both the organizational and technological barriers present at a specific manufacturing facility. The capabilities of a computer based process control system are detailed along with its ability to fulfill the employer's particular business needs.

The next portion details the work necessary to train both management and production operators, not only on how to use this computer based equipment, but also how they themselves must change their personal modes of thinking in order to carry out …

A Study Of Worker Motivation, Farid Uddin Ahmad

Theses

This thesis mainly deals with the motivation of the production managers, engineers, technicians and production workers. The purpose is to emphasize the need for providing due motivations to an important work group of the industry who are largely ignored. An attempt has been made to amply demonstrate the various techniques for worker motivation. As the study of standard motivational theories alone cannot solve the complex motivational problems, all possible efforts have been made to relate, integrate and blend the theories with actual applications in the organizations. All the relevant and important issues connected with worker motivation have been highlighted. Points …

Administration Size And Organization Size: An Examination Of The Lag Structure, John B. Cullen, Douglas D. Baker

Department of Management: Faculty Publications

Recent longitudinal studies of the relationship between organization and administrative staff size (Freeman & Hannan, 1975) often to replicate the findings of earlier cross-sectional research (Blau herr, 1971). As a result, many researchers (Kimberly, 1976b) have argued that further longitudinal research is necessary.

Organizing To Manage Future Information Technologies, John Patrick Paczkowski

Theses

The area of information technology has undergone dramatic changes over the past ten years, and the rate of change is expected to continue to accelerate through the 1980's and beyond. The newly developing information systems are providing organizations with numerous options for enhancing the quality of managerial decision making, speeding communications and improving the efficiency and effectiveness of administrative/office processes. Unfortnately, many organizations are discovering that they are unable to effectively assimilate and utilize the technology effectively. Chief executives are finding that the traditional structures for managing Data Processing, Telecommunications, and office systems are often fragmented, lack the technical expertise …

Management, Helen Kjelmyr

UND Departmental Histories

This departmental history was written on the occasion of the UND Centennial in 1983.

Annual Report 1980-1982, Houston Academy Of Medicine-Texas Medical Center Library

Annual Reports: 1943 - Present

The file contains the annual report for the library from 1980-1982.

Methods In Zero-Base Budgeting, Burton V. Dean

Research Reports from the Department of Operations

This paper provides the background, elements, and needs in Zero-Base Budgeting. A brief review of the historical development of Zero-Base Budgeting in this decade and a description of how ZBB evolved from other budgeting systems are presented. The basic elements of the ZBB process and the types of information required are prescribed. The needs in ZBB are presented, based on organizational use of this process. Methods for incorporating resource allocation and ranking techniques are indicated. With the increasing use of ZBB in organizations, both in public and private sectors, there will be an opportunity to introduce such methods into the …