Digital Commons Network^™

Corporate Change Management In Asian Business - A Comparison Between Chinese-Educated And English-Educated Chinese Entrepreneurs In Singapore, Thomas Menkhoff, Ulrike Badibanga, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Against the background of a rapidly changing business environment, the article examines the organizational change management behavior of the owner-managers of small and medium-sized enterprises in Singapore. The analysis of survey data is aimed at ascertaining whether there are any differences between Chinese and English-educated small (Chinese) businessmen in terms of Change Management (CM), a dichotomy that is of great historical and politico-cultural significance in Singapore. The survey data show that there are indeed differences between the subgroups (e. g. with regard to the initiation of a more participatory people management style) but these variations turned out to be far …

Strategic Predictors Of Successful Enterprise Systems Deployment, John E. Ettlie, Victor J. Perotti, David A. Joseph, Mark Cotteleer

Management Faculty Research and Publications

Purpose The delivered wisdom to date has enterprise system purchase and implementation as one of the most hazardous projects any organization can undertake. The aim was to reduce this risk by both theoretically and empirically finding those key predictors of a successful enterprise system deployment.

Design/methodology/approach A representative sample of 60 firms drawn from the Fortune 1000 that had recently (1999-2000) adopted enterprise resource planning (ERP) systems was used to test a model of adoption performance with significant results.

Findings Leadership (social learning theory), business process re-engineering (change the company not the technology) and acquisition strategy (buy, do not make) …

Ricardo Semler: Creating Organizational Change, Christopher York, Peter A. Maresco

WCBT Faculty Publications

A review of "Creating Organizational Change" by Ricardo Semler.

Developing New Knowledge From Health-Care Industry Quality Practices To Identify And Report Patient Incidents, Anna H. Gibson

Student Scholarship

The focus of this study is to develop a sense of managements' approach to removing medical error or occurrence reporting barriers within their hospital system. Managers perceive leadership, communication, policy changes, procedure changes, education, training, and feedback as fundamental approaches. Yet, scholarly research indicates a reporting barrier can be attributed a lack of feedback to staff on previously reported errors. The staff not only desires constructive feedback, but views feedback as a means to learn from mistakes. The study findings indicate there are three levels of feedback. Although institutional and managerial feedback is provided, what appears to be missing is …

A Comparative Analysis Of The Impact Of New Technology Implementation On Organizational Structure And Corporate Decision-Making, Michelle L. Mccleese

Morehead State Theses and Dissertations

A thesis presented to the faculty of the College of Science & Technology at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Science in Industrial Technology by Michelle L. McCleese in the Spring of 2005.

Understanding The Decisions Of Trial Court Judges To Adopt A New Statewide Case Management System, James Hill

Student Scholarship

This study analyzes the decisions of mid-level managers in an organization about whether or not to adopt a new information technology. Prior investigations of technology adoption have focused on firms or organization and the executives who lead them or end-users. They have largely ignored the people in the middle, the managers, who influence the executives and end-users and whose decisions help explain why the development and implementation of new technology falters or fails or succeeds. By contrast, this study uses a survey to explore the decisions of county-based trial court judges who have discretionary power to adopt or not adopt …

Change Leader Career Development: The Leveraging Of Social Networks In Planned Organizational Change, Zara F. Larsen

Student Scholarship

This research studies the extent to which a change leader is embedded in and leverages internal and external social networks to contribute to favorable project outcome\, influencing his or her career development upon completion of the change initiative. A conceptual framework will be presented to explore the premise that the effectiveness of the leader in implementing planned change is based on successful access to\, development and leveraging of social networks- the often informal structure of relationships among organizational members that provide invaluable resources such as information\, power\, and trust between individuals and groups. These resources are often critical for a …

Is "Culture Clash" In A Merger Or Acquisition Well Modeled As A Managerial Prisoner's Dilemma?, Todd Creasey

Student Scholarship

Many mergers and acquisitions have proven successful due to their additional shareholder value creation, combined synergies in the research and development arena or improved consumer marketing of related products. This paper seeks to explain a primary cause of less successful mergers or acquisitions (M/A) through the prism of a multi-scale, iterative, Prisoner’s Dilemma taking place between department managers. The paper first presents the theory of the firm and its attempts to explain why companies merge and the sources of their subsequent success or failure brought on by M/A activity. Aspects of “Coping Theory,” “Resource (conservation) Theory,” and “Social Comparison Theory” …

Assessing The Usefulness Of The Decision Framework For Identifying And Selecting Knowledge Management Projects, Kevin G. Budai

Theses and Dissertations

Knowledge management (KM) is becoming recognized as a valuable tool for the Department of Defense (DoD) in its effort to maintain a competitive, strategic advantage against its enemies in a new threat environment. Decision superiority is the ultimate end result and is only possible through the effective and efficient use of its chief key resource--knowledge. As the Air Force seeks to transform the way it does business the concept of knowledge management has made its way to the forefront of both the Air Force's Information Strategy and Information Resource Flight Plan. This research assesses the usefulness of a knowledge management …

Program Management: A Comprehensive Overview Of The Discipline, Mitchell L. Springer

Purdue University Press Books

Although many might argue that program management is magic or luck, and at times this might be the case, Springer instead describes program management as both an art and a science. The art of program management is addressed through the numerous qualitative aspects of dealing with people, working in teams, understanding what motivates people, and gaining an understanding how we manage. The quantitative side is composed of a process with multiple activities with clear-cut outcomes. The integration of the multiple activities and outcomes provides a powerful framework for successfully planning a program. Program Management: A Comprehensive Overview of the Discipline, …

Third Cybernetic Revolution: Beyond Open To Dialogic System Theories, Khadija Al Arkoubi

Management Faculty Publications

We question Systems Theory by adopting a Bakhtinian dialogism approach. We argue that a dialogism approach gets us beyond first order cybernetic (control) and second order (open) system thinking to a third order cybernetics (multi- dialogisms). We believe third order cybernetic theory is an extension of Bakhtin's work. We explore how dialogue is not equivalent to polyphonic dialogism; the later does not assume being in same time and space, as in some meeting. Further, we look at three other dialogisms (stylistic, chronotopic, & architectonic). Multi- dialogisms raise questions for dialog, learning, and appreciative inquiry approaches. We conclude with insights on …

Behavioral Factors In Strategic Alliances, Purnendu Mandal, Dale H. Shao, Chong W. Kim

Management Faculty Research

Recently, there has been a growing trend among information technology (IT) organizations to form strategic alliances to increase competitive advantages in the marketplace. For an organization to exploit the benefits of alliances, human factors and IT factors must be among the basic components of any strategic plan (Kemeny & Yanowitz, 2000). Despite the obvious need to consider human and IT factors when developing a long-term plan, many strategic plans developed in the past that led to alliances have failed to consider human aspects. Examples of failure in the implementation of IT systems due to the lack of consideration of human …

2004-2005 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

2004-2005 Financial Summary of Morehead State University.

An Hr Planning Model For Outsourcing, Shilpa Khanna, J. Randolph New

Management Faculty Publications

To assist leaders and planners, the researchers provide a new human resource planning model and suggest best practices for planning and implementing an outsourcing engagement. Based on dynamic HR planning theory, and research into current outsourcing cases and approaches, the researchers provide a roadmap to confront the challenges of outsourcing. The researchers also suggest directions for further research on the contemporary outsourcing issues. First and foremost, HR planning should not be outsourced during the outsourcing process. Companies rushing into outsourcing sometimes depend so much on consultants and potential vendors for advice that the critical job of determining the new organization …

The Psychological Capital Of Chinese Workers: Exploring The Relationship With Performance, Fred Luthans, Bruce Avolio, Fred Walumbwa, Weixing Li

Department of Management: Faculty Publications

Everyone knows about China’s huge population and the fast-growing economy. Although macro-level sociological and economic analyses have given some attention to the linkage between the two, at the micro level, the relationship between human resources and, more specifically, psychological capital of Chinese workers and their performance has been largely ignored. Within the context of three factories (two private and one state-owned) in the People’s Republic of China, this exploratory study examined the relationship of a sample (n=422) of Chinese workers’ positive psychological capital states and their performance. Results indicated the workers’ positive states of hope, optimism, and resiliency, separately and …

Effects Of Goal Interdependence And Social Identity On Departments And Their Relationships In China, Liyan Wang

Lingnan Theses

Synergy among departments is increasingly considered vital for organizations to use their full resources to deal with threats and explore opportunities in the rapidly changing marketplace. Although valuable, developing synergy among departments is a difficult management challenge.

Departments within organizations often have their own business goals, yet the coordination of these goals is a precondition for overall organizational effectiveness. The need for goal coordination makes departments interdependent (Thompson, 1967), but this interdependence may become particularly problematic when the different departmental goals are incompatible (St. John & Hall, 1991).

Because of the value of cooperative goals for coordination, managers want to …

Measuring Organizational Safety And Effectiveness At Nasa, Daniel S. Wong, Vinit M. Desai, Peter Madsen, Karlene H. Roberts, Anthony Ciavarelli

Faculty Publications

Many project managers may be fully aware of the safety risks within their organizations. What they may not know, however, is that many of these risks are caused by the underlying safety culture of the organization rather than human individual differences in the organization. This article argues that managers can mitigate safety risks by obtaining a better understanding of their organizations’ culture. The researchers created a management metric that enables engineering/project managers to identify positive and negative aspects of safety that are tied to their organizations’ cultures. The article presents a process that managers can use to increase safety and …

Commitment And Cognitive Reinforcement In Workplace Values-Oriented Ethics Programs, Robert M. Krug

Student Scholarship

Organizations requiring their employees to maintain consistent standards of ethical behavior have need of a means of disseminating the required standards throughout the organization. The use of selected workplace programs\, such as workplace ethics programs\, has been found to fulfill that requirement. The creation of certain types of workplace ethics programs requires the establishment of employee commitment to those programs\, as well as a means of reinforcing that commitment. This paper provides a preliminary conceptual framework for identifying and studying those elements that aid in the long-term sustainability of workplace ethics programs. Two related theories\, work commitment theory and innovation …

Health Alert: Underreported Medical Errors, Anna H. Gibson

Student Scholarship

Patient medical errors cause thousands of individual injuries and deaths each year. Avoidable medical errors occur every day, thus creating serious concern as to the safety, ethical and legal implications in healthcare delivery. A literature review of scholarly work indicates medical errors are underreported both at the institutional level and on the individual level. This paper attempts to explain why medical errors are underreported. It considers reporting practices from other industries that are applicable to the medical industry, the importance of reporting medical errors along with those incidents that have the potential to improve patient safety and patient quality of …

Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton

Student Scholarship

With departments of human resource (HR) struggling over the past ten years to establish an equal strategic role with operating managers and other functional specialties, there is ongoing debate regarding the strategic alignment and practical impact of human resource management (HRM) practices. A manageable domain for studying the impact of HR in supporting organization strategy is that of formal career system (CS) programs. Investments in CS programs are made with the expectation that there will be a return in the form of internally developed and strategically deployed managerial talent. However, do these systems actually influence internal labor market decisions, such …

Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton

Student Scholarship

With departments of human resource (HR) struggling over the past ten years to establish an equal strategic role with operating managers and other functional specialties, there is ongoing debate regarding the strategic alignment and practical impact of human resource management (HRM) practices. A manageable domain for studying the impact of HR in supporting organization strategy is that of formal career system (CS) programs. Investments in CS programs are made with the expectation that there will be a return in the form of internally developed and strategically deployed managerial talent. However, do these systems actually influence internal labor market decisions, such …

Community Coalitions: Understanding Volunteer Dynamics In A Complex System, Carmen Simmons

Student Scholarship

In recent years, volunteers and practitioners alike have been drawn to creating and participating in various types of alliances and coalitions as a way to address and solve complex community problems. Community coalitions, in particular, have brought together diverse volunteers and agencies committed to specific community change. In many cases these community coalitions have been highly successful. However, just as often, they have failed to reach their goals and produced messy, unpredictable, and disappointing results. Community coalitions are complex systems populated with volunteers and professionals and their networks. They move these shadow systems forward in unpredictable and sometimes counterproductive ways …

A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace

Honors Theses

Market analysis of pay structure for employees of Summit Pointe using data from two surveys, CompData (Compensation Data Michigan) and ASE (American Society of Employers-Southwest Michigan Region).

A Tale Of Two Colleges: The Fiscal Crisis Of The 1990'S Strategies For Managing In Uncertainty, Penelope Wheeler Stohn Brouwer

Student Scholarship

Using a case methodology this study focuses on how two state colleges responded to fiscal stress in the decade of the 1990's, a period of national recession and political change for public higher education. Informed by archival information, fiscal data and interviews with campus decision makers, this work tells the story of how these two campuses addressed fiscal decline. The recollections and perceptions of those who played a role in crafting and implementing response to change are analyzed as efficiency and effectiveness strategies that comprised the unique approach taken by each college. "Shaw College" and "Dalton College" were deliberately chosen …

Institutionalism And Transformational Leadership: Exploring Linkages Between The Two Perspectives, Margaret L. Drugovich

Student Scholarship

This research explored the ways in which the contemporary notion of transformational leadership might extend the neoinstitutional approach to organizational change and politics. The role of leadership in converting deeply taken-for-granted, change-impeding structures and practices, such as shared governance, into ones that facilitate organizational adaptation in the highly institutionalized field of liberal arts colleges was explored. It was hypothesized that the president’s leadership style would impact institutional outcomes such as financial viability, indices of quality, and curricular innovation by its effect on in-place consensus structures. It was further hypothesized that the effect of leadership on these outcomes would be moderated …

Change On The Frontlines: A Perspective From The Trenches, Manoj Nakra

Student Scholarship

This research attempts to correlate outcomes of the change process as changes in work behaviors\, the individual response to change on the frontlines of an organization\, in terms of change content and process attributes. A goal of the research was to use existing research to develop an integrated understanding of what happens when change is implemented by understanding potential mechanisms that may be involved in influencing successful change. A causal model of organizational change is developed\, based upon the theory of planned behavior\, with attitude as a precursor to changes in work routines\, and causal linkages are hypothesized via three …

Esop Accounts, Age, And Seniority: Effect On Work Related Behavior At Four Small Companies, Raymond A. Lancaster

Student Scholarship

The present study examined employees' work related behavior at four compnaies with Employee Stock Ownership Plans (ESOPs). The study's three hypotheses were: if a worker perceived he/she had a substantial economic interest in the firm through the ESOP, as the employee approached retirement age, or as the employee's years of service increased; then the employee's work related behavior would be positively affected. Companies participating in the study were small (annual revenues of $55 million or less), profitable (in at least four of the last five years), privately owned (no company shares traded in public markets), operated in the manufacturing sector, …

Jan'l Passe Li Passe: The Haitian Organization In The American Landscape, Nesly Metayer

Student Scholarship

For the purpose of this research I have conducted four focus groups with a total of twenty four participants in two distinct geographical areas of the US and within two distinct organizations. I was amazed to realize while doing the data coding and data analysis that in the absence of geographical clues it was almost impossible to distinguish the focus groups from each other. How is it possible that such disparate groups of people from different educational and professional backgrounds located in such different social environments have exactly the same experience in the US-based Haitian organization? Why is it that …

The Role Of Trust Between Project Managers And Project Sponsors In Information Technology Projects, Patricia A. Sahm

Student Scholarship

The increase in information technology (IT) projects has brought about related growth in project manager/project sponsor dyads. Although this dyad is acknowledged as important to project success, the nature of the relationship and its impact on project success factors remain under explored. Using 87 project manager/project sponsor dyads, the author of this study analyzed the effects of two interpersonal trust dimensions (cognitive trust and affective trust) on performance and satisfaction outcomes. Results of the data analysis show that project management dyad work is affected by the introduction of interpersonal trust. In particular, cognitive trust has a positive impact on metrics …

Adaptation To Changing Marketplace Conditions By Psychologists In Independent Practice, Keith James Monroe

All-Inclusive List of Electronic Theses and Dissertations

Recent surveys have provided support to the frequently asserted opinion that managed care has negatively impacted psychologists in independent practice. Many recommendations have been made by professional organizations to address the negative impact and most have been directed at guiding practitioners to adapt to changes in health care delivery. However, there is little data on how private practitioners evaluate these recommendations or if they are using these strategies to adapt to the changing practice environment. The focus of this dissertation was to assess the extent that psychologists in independent practice have adopted the recommended strategies. By establishing a representative sample …