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Overtourism In Bali And Lombok: A Governance And Community Perspective On Challenges And Strategies For Sustainable Development, Rudy Pramono, Juliana Juliana, Meitolo Hulu, Arifin Djakasaputra, Ferry Jie Feb 2026

Overtourism In Bali And Lombok: A Governance And Community Perspective On Challenges And Strategies For Sustainable Development, Rudy Pramono, Juliana Juliana, Meitolo Hulu, Arifin Djakasaputra, Ferry Jie

Research outputs 2022 to 2026

The rapid expansion of tourism in Bali and Lombok has precipitated a state of overtourism, critically challenging their ecological and socio-cultural carrying capacities. This study, conducted between 2023 and 2024, employs a qualitative case study approach to investigate the manifestations of overtourism and the efficacy of prevailing mitigation strategies. Data were collected through 32 in-depth interviews, four focus group discussions, and extensive field observations across key destinations in both islands. The findings reveal that overtourism is not merely a function of high visitor numbers but a symptom of systemic governance failure. Key manifestations include acute environmental degradation, the commodification of …


Situation Descriptions In Situational Judgment Tests: A Matter Of Including Trait-Relevant Situational Cues?, Philipp Schapers, Stefan Krumm, Filip Lievens, Jan-Philipp Freudenstein, Julian Schulze, Cornelius J. Konig Feb 2026

Situation Descriptions In Situational Judgment Tests: A Matter Of Including Trait-Relevant Situational Cues?, Philipp Schapers, Stefan Krumm, Filip Lievens, Jan-Philipp Freudenstein, Julian Schulze, Cornelius J. Konig

Research Collection Lee Kong Chian School Of Business

SJTs have traditionally been conceptualized as low-fidelity simulations of how respond to work-related situations. Yet, several studies demonstrated that situation descriptions were necessary to solve some SJT items, whereas they were not needed for other SJT items. So far, no solid support was found for various factors (e.g., item characteristics, presentation format, instructions, and content domain) that make some situation descriptions relevant and others irrelevant for responding to SJT items. Building on trait activation theory, we posit that trait-relevant situational cues serve as an ignored factor in SJT situation descriptions. Across two main studies (N-1 = 269, N-2 = 1,092), …


The Distinctiveness Effect: How Cross-Country Dissimilarities Influence Governance Decisions, Ilya Cuypers, Gokhan Ertug, Niels G. Noorderhaven, Korcan Kavusan Feb 2026

The Distinctiveness Effect: How Cross-Country Dissimilarities Influence Governance Decisions, Ilya Cuypers, Gokhan Ertug, Niels G. Noorderhaven, Korcan Kavusan

Research Collection Lee Kong Chian School Of Business

Transaction cost theory is one of the most commonly used theories to explain how firms govern their economic activities. In the context of cross-border collaborations, transaction cost theory proposes that dissimilarities between the partners’ home countries, which constitute a key source of behavioral uncertainty, affect how collaborations are governed (i.e. whether firms opt for equity joint ventures or non-equity alliances). Although many firms are likely to face more than one dimension of dissimilarity—for example, in terms language and religion, as well as culture—studies in transaction cost theory typically focus on how each source of dissimilarity impacts governance choices independently, in …


Humanitarian Hospitality: A Framework For Ethical Encounters In Crisis Tourism, Georges El Hajal, Rodney Westerlaken, Erwin Losekoot Feb 2026

Humanitarian Hospitality: A Framework For Ethical Encounters In Crisis Tourism, Georges El Hajal, Rodney Westerlaken, Erwin Losekoot

Research outputs 2022 to 2026

This paper introduces humanitarian hospitality as a conceptual framework for understanding relational ethics and care practices in crisis-affected tourism. While volunteer tourism, disaster recovery travel, and solidarity-based travel bring individuals into crisis-affected destinations, the hospitality that unfolds in these non-commercial encounters remains under-theorised. Drawing on philosophical perspectives and exploratory qualitative insights from 145 Red Cross and Red Crescent volunteers and aid workers, the study examines how emotional labour, ethical care, and informal hosting are enacted in contexts of conflict and displacement. The findings both parallel and complicate conventional host–guest dynamics, highlighting the ethical and emotional complexities of providing care under …


Perceptions Of Game-Based Assessments: The Role Of Test Takers' Occupational Background, Marie L. Ohlms, Klaus G. Melchers, Filip Lievens Feb 2026

Perceptions Of Game-Based Assessments: The Role Of Test Takers' Occupational Background, Marie L. Ohlms, Klaus G. Melchers, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Game-based assessments (GBAs) have become increasingly popular in personnel selection. However, research on perceptions of GBAs has yielded mixed results, highlighting the need to explore variables that may shape perceptions of GBAs. Therefore, we examined whether test takers' occupational background and other person-related characteristics (i.e., gender, age, video game usage, openness to experience) are associated with their perceptions of GBAs. N = 179 individuals from technical and social occupational backgrounds rated their perceptions of GBAs and non-gamified tests. We found that GBAs were generally rated more positively than non-gamified tests in terms of organizational attractiveness, behavioral intentions toward the organization, …


Leader Rounding For Outcomes To Improve Employee Retention, Laura R. Escobar Feb 2026

Leader Rounding For Outcomes To Improve Employee Retention, Laura R. Escobar

Electronic Theses and Dissertations

Intention to leave a nursing staff position, if not addressed, may lead to an increased rate of nursing turnover. High turnover rates can negatively affect staffing patterns, increase organizational costs, and disrupt the continuity of patient care. A quantitative quasi-experimental pre-/posttest design was used to evaluate the impact of the High Reliability Organization Leader Rounding for Outcomes tool to reduce the intent-to-leave scores, as measured by the Turnover Intention Scale (TIS-6), compared to current practice over 12 weeks. Implementation of the tool provided a structured leader rounding process designed to strengthen communication, recognize staff contributions, and proactively identify workplace concerns. …


The Impact Of Innovation Belief On Strategic Product R&D, Yan Zhou Feb 2026

The Impact Of Innovation Belief On Strategic Product R&D, Yan Zhou

Dissertations and Theses Collection (Open Access)

In highly uncertain innovation scenarios characterized by long R&D cycles and high risks, how to continuously drive enterprises to develop market-competitive blockbuster products has become a critical issue of shared concern in both practice and academia. Existing research has mostly explained differences in blockbuster product R&D from perspectives such as resource allocation, organizational structure, or institutional incentives, while paying insufficient attention to cognitive and belief factors at the individual level. Based on this, this paper introduces the psychological and cognitive variable of "innovative belief" to systematically examine its impact mechanism on blockbuster product R&D capability.

Taking the R&D team of …


Transformative Technology And Shortening The Statute Of Limitations Applicable To Taxpayers, Jay A. Soled, Leslie Book Feb 2026

Transformative Technology And Shortening The Statute Of Limitations Applicable To Taxpayers, Jay A. Soled, Leslie Book

University of Richmond Law Review

When it comes to submitting tax returns and paying taxes, most taxpayers understand the nature of their civic duties and do so dutifully, if not willingly. However, many taxpayers fail to grasp why the IRS has such an elongated time period—namely, three years— to audit their tax returns and propose an assessment. Indeed, when the IRS exercises its oversight authority, records may no longer be available, and memories may be dulled. Since the original institution of the three-year tax assessment limitations period nearly a century ago, tremendous technological strides have been made. Indeed, over ninety percent of income tax returns …


Management Compensation And Tax Avoidance: The Moderating Role Of Audit Quality, Asmaa A. Elsayed Mrs, Sadek Hamed Mostafa Prof., Dina Elsayed Mostafa Dr. Feb 2026

Management Compensation And Tax Avoidance: The Moderating Role Of Audit Quality, Asmaa A. Elsayed Mrs, Sadek Hamed Mostafa Prof., Dina Elsayed Mostafa Dr.

Business Administration

Tax avoidance has attracted substantial interest from researchers, regulators, and policymakers worldwide due to its significant impact on society as a whole. However, the majority of existing research focuses on developed countries, and the results are inconsistent. Thus, this research investigates the effect of management compensation on tax avoidance as well as the moderating role of audit quality, measured by auditor specialization, in this relationship. The sample includes 352 observations from 44 Egyptian firms listed on the EGX100 for the period 2016 to 2023. Using fixed-effects multiple regression, the findings indicate a significant positive relationship between management compensation and tax …


Ethnic Dissimilarity, Ethnic Status, And Organizational Embeddedness: Climate For Inclusion As Double-Edged Sword, Debjani Ghosh, Jorge A. Gonzalez, Daan Van Knippenberg, Richard A. Rodriguez Feb 2026

Ethnic Dissimilarity, Ethnic Status, And Organizational Embeddedness: Climate For Inclusion As Double-Edged Sword, Debjani Ghosh, Jorge A. Gonzalez, Daan Van Knippenberg, Richard A. Rodriguez

Management Faculty Publications

Ethnic dissimilarity to coworkers puts individuals’ social embeddedness at work under pressure. We consider this issue from the perspective of a moderating influence of climate for inclusion in the relationship between ethnic dissimilarity and organizational embeddedness. We argue that, whereas it may seem straightforward that climate for inclusion would be associated with a weaker negative influence between ethnic dissimilarity and organizational embeddedness, team climate for inclusion is a double-edged sword. Taking the status associated with ethnic groups into account, we propose that the status equality implied by climate for inclusion has differential effects for members of high ethnic status and …


Cyber Science Education Meets Healthcare Technology, Angela Spencer Feb 2026

Cyber Science Education Meets Healthcare Technology, Angela Spencer

Journal of Cybersecurity Education, Research and Practice

The research investigates how cyber science education combines with healthcare technology during the digital age to resolve a fundamental research gap in these two advancing areas. A combined approach utilizing extensive surveys and detailed interviews evaluates the functionality of learning platforms as well as cybersecurity measures and potential uses of emerging virtual reality (VR) and augmented reality (AR) tools to improve both educational and clinical environments. The research document describes its methodologies thoroughly while. The research documents multiple quantitative and qualitative results before performing its analysis, which leads to strategy development for digit. The researchers worked to find ways that …


Leadership Styles And Their Impact On Employee Engagement, Commitment, And Satisfaction In Non-Profit And For-Profit Organizations, Laure-Ann Swaby Feb 2026

Leadership Styles And Their Impact On Employee Engagement, Commitment, And Satisfaction In Non-Profit And For-Profit Organizations, Laure-Ann Swaby

JWU Dissertations & Theses

As organizations face challenges in sustaining retention and development, they must analyze and implement strategies to strengthen their workforce (Hassanein & Özgit, 2022). Employees are a company's greatest asset; without them, production would halt, as their knowledge, skills, and abilities drive organizational performance and operations (Chunhui et al., 2004; Gallup, 2023). Sturm and Vera (2011) showed that employees tend to be less committed when factors such as desired leadership styles, engagement, and job satisfaction are negative within an organization. Over the past decade, turnover has increased significantly, imposing financial challenges to organizations across both the non-profit and for-profit sectors (McCrory …


Market Culture And Innovation Acceptance In Fire Safety Products: The Moderating Role Of Perceived Market Regulation, Xu Zhang Feb 2026

Market Culture And Innovation Acceptance In Fire Safety Products: The Moderating Role Of Perceived Market Regulation, Xu Zhang

Dissertations and Theses Collection (Open Access)

Against the backdrop of continuously rising global fire safety standards and ongoing technological iteration in fire protection products, whether innovative fire protection products can be effectively accepted by the market has become a critical issue influencing the returns on firms’ innovation investments and the high-quality development of the industry. Existing studies have predominantly explored innovation diffusion mechanisms from the perspectives of technological attributes or organizational factors, while paying relatively limited attention to market culture as a contextual factor, as well as to the differentiated role that government regulation may play in this process. Based on this, this study takes institutional …


The Effects Of Linguistic Ostracism On Job Performance. A Replication And An Extension, John Fiset, Devasheesh P. Bhave Feb 2026

The Effects Of Linguistic Ostracism On Job Performance. A Replication And An Extension, John Fiset, Devasheesh P. Bhave

Research Collection Lee Kong Chian School Of Business

We examined the phenomenon of linguistic ostracism—instances where a focal workgroup member perceives other members of their workgroup have rejected and/or excluded them by using a language they cannot comprehend. In a 2021 article, Fiset and Bhave observed that linguistic ostracism was related to two dimensions of job performance (interpersonal citizenship and deviance) and that disidentification served as an explanatory mechanism for the linguistic ostracism–job performance relationship. We constructively replicate and extend their work in several ways. First, we replicate prior effects on interpersonal citizenship and deviance and extend their work to focus on a third dimension of job performance: …


How A Stay-At-Home Father Plays A Role In Family Resilience?, Fatimah Fatimah, Eko Daryanto Jan 2026

How A Stay-At-Home Father Plays A Role In Family Resilience?, Fatimah Fatimah, Eko Daryanto

Journal of Strategic and Global Studies

One of the impacts of modernization is the loss of barriers between job and particular gender. This also happens in the family unit, more specifically in the role of husband and wife. The husband's job which is identical to earn money and the wife's job is to manage the household should be able to be done more flexibly according to family conditions. This adaptation process is needed in order to strengthen family resilience. Non-traditional family composition that usually consist of a stay-at-home father and a working mother can be used as a family adaptation strategy. This study uses the results …


Humanity Is Evolving Its Consciousness: The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson Jan 2026

Humanity Is Evolving Its Consciousness: The Role Of Archetypal Energies As Guides During An Unfolding Weeding Out And Alignment Process, Carroy U. Ferguson

Psychology Faculty Publication Series

Humanity is evolving its consciousness at individual and collective levels.  Given these seemingly tumultuous times, as of this writing (January 2026), to make such a statement may sound like a strange thing to say.  However, I suggest that if you are alive today and if you are reading these words, these are the very times for which you were born—to assist Humanity as it evolves its consciousness with your unique gifts, whatever they may be.  That is, this period of our individual and collective human being-ness may be characterized as an unfolding period of weeding out and alignment with the …


Managing Capacity Development For Administrative Staff In Higher Education Institutions: A Case Study Of The American University In Cairo, Amal Gamal Kaldas Jan 2026

Managing Capacity Development For Administrative Staff In Higher Education Institutions: A Case Study Of The American University In Cairo, Amal Gamal Kaldas

Theses and Dissertations

Capacity development (CD) is a fundamental factor in the success of an organization, particularly in the initiation of higher education (HEIs) where administrative staff have a significant role in operational functions. This thesis presents several aspects that shape the capacity development for administrative staff in higher education institutions and the foundation of theories that relate to CD. Focusing on The American University in Cairo (AUC) as a case study to explore the current CD programs, how the administrative staff perceive the CD programs, and the challenges that hinder AUC in implementing these programs, and how AUC manages these programs. A …


Unveiling Perceived Gender Bias In Middle Eastern Academia: Cross-Country Analysis Of Women’S Leadership, Laila Mohebi, Amani K.Hamdan Alghamdi, Sadia Shaukat Jan 2026

Unveiling Perceived Gender Bias In Middle Eastern Academia: Cross-Country Analysis Of Women’S Leadership, Laila Mohebi, Amani K.Hamdan Alghamdi, Sadia Shaukat

All Works

Gender bias remains a significant systemic barrier for women in academic leadership, restricting both career advancement and influence that creates a leadership gap, accenting the need for evidence-based strategies to promote equity and inclusive leadership pathways. Guided by social role theory, which explains in what way incongruence between communal female roles and agentic leadership roles leads to prejudice against women leaders, we investigated their perceptions of gender bias across four countries each with different local sociocultural gender norms, religious interpretations and national policies: Saudi Arabia, the United Arab Emirates, Bahrain and Pakistan. Employing a cross-national comparative and descriptive research design, …


Structural Empowerment And The Work Environment Of Nursing Home Care Workers In China, Yawen Ou Jan 2026

Structural Empowerment And The Work Environment Of Nursing Home Care Workers In China, Yawen Ou

Lingnan Theses (MPhil & PhD)

China is experiencing a profound demographic transformation as its population ages rapidly, driven by declining fertility, increased longevity, and long-term effects of the One- Child policy. Traditional family-based elderly care has become increasingly unsustainable due to the pressures of the “4-2-1” family structure and the rising prevalence of empty-nest households. In this context, there is an increasing trend in institutionalized elderly care, accompanied by a growing demand for Nursing Home Care Workers (NHCWs). In spite of their vital importance, NHCWs often face heavy workloads, poor compensation, low recognition, and limited professional autonomy. This study explores the work environment and structural …


Technology, Leadership, And Sustainability In The Post-Crisis Economy: Evidence From Lebanese Organizations, Dania Abbass, Habib Badawi Jan 2026

Technology, Leadership, And Sustainability In The Post-Crisis Economy: Evidence From Lebanese Organizations, Dania Abbass, Habib Badawi

Arab Economic and Business Journal

This study examines how artificial intelligence integration, transformational leadership, and sustainability practices collectively influence organizational resilience and performance in crisis-affected Arab economies, with a focus on Lebanese organizations navigating compound disruptions. Using a convergent mixed-methods design, quantitative data were collected from 487 managers and employees across Lebanese organizations and comparative international samples in the education, finance, NGO, and tourism sectors, complemented by 32 semi-structured interviews. Results demonstrate that AI integration, transformational leadership, and sustainability practices significantly enhance organizational resilience and performance, with emotional intelligence and affective commitment serving as critical mediators. Organizations combining high implementation across all three dimensions achieved …


Strategi Personal Branding Youtuber Asian Survivor Dalam Membangun Motivasi Donasi: Studi Analisis Konten Video Youtube, Muhammad Sulthon Asykur, Hasyim Asyari Jan 2026

Strategi Personal Branding Youtuber Asian Survivor Dalam Membangun Motivasi Donasi: Studi Analisis Konten Video Youtube, Muhammad Sulthon Asykur, Hasyim Asyari

Jurnal Administrasi Bisnis Terapan

ABSTRACT

Content creators face significant challenges in maintaining audience engagement and social relevance amidst dynamic platform algorithms. This study analyzes YouTuber Asian Survivor's personal branding strategy in building authenticity, engagement, and audience donation motivation using a mixed-methods approach. Quantitative analysis employed t-tests and binary logistic regression on 101 videos, while qualitative analysis was conducted through in-depth interviews and observation. Results indicate that neither vulnerable nor inspiring narrative types significantly differentiate engagement levels; however, videos that successfully raised donations exhibited significantly higher engagement rates. Regression analysis proved that an increase in engagement rate raises donation probability by 2.5 times. Qualitative findings …


How Public Trust Matters To Future Taxpayer Compliance In Indonesia, Shelvi Shelvi, Tutik Rachmawati Jan 2026

How Public Trust Matters To Future Taxpayer Compliance In Indonesia, Shelvi Shelvi, Tutik Rachmawati

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

This study examines the role of public trust in shaping future taxpayer compliance, a critical factor for achieving the long-term development vision of Indonesia Emas 2045. While trust has been extensively studied in the context of current taxpayers, research on its role among younger generations as future taxpayers in developing economies remains limited. To address this gap, a mixed-methods approach was employed, combining survey data from 420 students with in-depth interviews. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the hypothesis that public trust influences future taxpayer compliance. The results demonstrate that public trust …


Strategies Some Small Business Owners Use To Implement New Accounting Technology, Susie Annmarie Stewart-Branch Jan 2026

Strategies Some Small Business Owners Use To Implement New Accounting Technology, Susie Annmarie Stewart-Branch

Walden Dissertations and Doctoral Studies

Abstract Small business owners often face challenges when implementing accounting information systems, resulting in inefficiencies and reduced competitiveness. The study was grounded in the technology acceptance model (TAM), which guided examination of how small business owners implemented, evaluated, and sustained accounting software use while addressing implementation challenges and leveraging internal and external support. Data were collected through semi-structured interview questions from six small business owners who used accounting software such as QuickBooks, and thematic analysis identified five themes: (a) change management and organizational culture, (b) importance of external support and strategic partnerships, (c) measuring effectiveness through operational and client metrics, …


Introduction To Jbb Volume 33 Number 1, Muhammad Ramaditya Jan 2026

Introduction To Jbb Volume 33 Number 1, Muhammad Ramaditya

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

No abstract provided.


Strategic Decision-Making For Greenomina Decarbonization Efforts At Pt Pertamina (Persero), Fransisca Fitriastuti, Yos Sunitiyoso Jan 2026

Strategic Decision-Making For Greenomina Decarbonization Efforts At Pt Pertamina (Persero), Fransisca Fitriastuti, Yos Sunitiyoso

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

This study explores the strategic decision-making process in implementing Greenomina, a digital transformation platform developed by PT Pertamina (Persero), a reputable state-owned energy company in Indonesia, to support decarbonization initiatives through carbon emission tracking and management. The analysis draws upon two frameworks: the Business Model Canvas (BMC) and the Digital Transformation Canvas (DTC). Greenomina primarily targets Scope 3 emissions, or indirect emissions from business travel and activities, by enabling employees to measure, document, and offset their carbon footprints. This study employed a qualitative approach, combining in-depth interviews and document analysis. The findings highlight key components of a successful digital business …


Business Communication Barriers In An Export-Oriented Company: A Case Study Of Pt. Xyz, Sartika Ekadyasa, Arius Krypton Jan 2026

Business Communication Barriers In An Export-Oriented Company: A Case Study Of Pt. Xyz, Sartika Ekadyasa, Arius Krypton

Jurnal Administrasi Bisnis Terapan

This study examines business communication barriers faced by PT. XYZ, an export-oriented company engaged in international business cooperation. Using a qualitative case study approach, data were collected through observation, in-depth interviews, documentation, and literature review. The findings indicate that business communication is influenced by multiple interrelated barriers, including socio-anthro-psychological, technical, and ecological factors, which affect communication effectiveness during coordination, negotiation, and relationship management with foreign business partners. These barriers shape the quality of mutual understanding, trust, and operational efficiency in cross-border interactions. The study highlights the importance of integrated communication strategies that address social, cultural, psychological, technical, and environmental dimensions …


Hard Hats And Second Chances: A Phenomenological Study Of Employer Support In Construction-Based Reintegration, Christofer M. Pacheco Jan 2026

Hard Hats And Second Chances: A Phenomenological Study Of Employer Support In Construction-Based Reintegration, Christofer M. Pacheco

USF Tampa Graduate Theses and Dissertations

This qualitative phenomenological study examines how formerly incarcerated individuals perceive and experience employer support during workplace reintegration in the construction industry. Although employment is widely recognized as a protective factor against recidivism, post-hire experiences from the perspective of justice-involved employees remain underexplored. Grounded in an interpretivist paradigm and informed by Social Support, Social Learning, and Identity perspectives, the study investigated how structure, self, and environment interact to influence retention, growth, and desistance.

Nineteen interviews were completed with six construction workers in New Mexico who had maintained employment for at least one year following incarceration. Through the use of Seidman’s three-interview …


European Management Studies 2025, Vol. 23, No. 3 Jan 2026

European Management Studies 2025, Vol. 23, No. 3

European Management Studies

European Management Studies 2025, vol. 23, no. 3


Taking Pride In Vegan Consumption: A Construal Level Theory Account Of Ad Message Appeal And Future Self Connectedness, Mona Safizadeh, Atefeh Yazdanparast, Reto Felix Jan 2026

Taking Pride In Vegan Consumption: A Construal Level Theory Account Of Ad Message Appeal And Future Self Connectedness, Mona Safizadeh, Atefeh Yazdanparast, Reto Felix

Marketing Faculty Publications

Despite growing interest in vegan products, research examining the motivations, underlying psychological processes, and boundary conditions that drive consumer preference for vegan products remains limited. Drawing on theories of temporal self and appraisal theory, we find that an immediate message appeal (e.g., animal welfare), as compared to a future outcome message appeal (e.g., environmental benefits), leads to higher preference for vegan products. Anticipated consumption pride, but not guilt, mediates this relationship, highlighting the role of positive emotions in shaping ethical behavior. Furthermore, we examine how aligning the temporal orientation of advertising message appeals with individuals' construal mindsets, as primed by …


From Operations To Outcomes: The Role Of Industry 4.0 In Customer Management And Financial Performance, Hong Long Chen Jan 2026

From Operations To Outcomes: The Role Of Industry 4.0 In Customer Management And Financial Performance, Hong Long Chen

Management Dynamics

Despite extensive research on Industry 4.0 (I4.0) technologies, relatively little attention has been given to their impact on financial performance at the firm level. This study proposes a model to investigate the links between I4.0 implementation level (I4.0IL), supply chain management performance (SCMP), customer management performance (CMP), and company financial outcomes using bootstrap-based structural equation modeling (SEM) with data from 91 companies across various sectors. The results of the bootstrap-based SEM with 1,000 resamples show that SCMP significantly influences both CMP and company financial performance, and CMP also significantly impacts financial performance. While I4.0IL does not significantly amplify the effects …