Digital Commons Network^™

A Reflection Of Trust: Analyzing The Role Of Customers And Sales Manager On Salesperson Trust-Building Behaviors, Daniel Cohen

Student Scholarship

Trust has received a great deal of attention in the marketing literature over the past ten years especially in regard to relationship marketing. In fact, “the development and maintenance of marketing relationships has been the focus of extensive conceptual and empirical work, and trust has been established as a key component in the development of buyer-seller relationships” (Brashear, Boles, Bellenger & Brooks, 2003, p.189). Previous studies, however, have generally focused on how salespeople build trust with customers (Doney & Cannon, 1997; Ganesan, 1994) without considering other components of the relationship such as the behaviors of customers engaged in long-term sales …

2003- 05-00 Newsletter, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

Complex Unfamiliar Entries In The Airport Context, Bill Brunger

Student Scholarship

Airport managers tend to view airport efficiency through the lens of their own experience based on measurements of travelers' interactions with the airline after the traveler has entered the airport process. They ignore the times when the traveler is not empirically measurable, for example, the period between arrival at the airport and checks-in with the airline, and therefore miss important insight into how travelers cope with uncertainty and anxiety of the airport experience. In this paper, the author, an Airline Executive, suggests that ethnographic studies based on the techniques of rich observation, note-taking, coding, and inductive analysis will be a …

2003 May, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for May of 2003.

Ua25/2 Retirement Banquet, Wku Human Resources

WKU Administration Documents

Program for WKU retirement banquet with list of retirees.

2003 - The Eighth Annual Symposium Of Student Scholars

Symposium of Student Scholars Program Books

The full program book from the Eighth Annual Symposium of Student Scholars, held on April 18, 2003. Includes abstracts from the presentations and posters.

Agroecosystems Analysis From The Grass Roots: A Multidimensional Experiential Learning Course, Mary Wiedenhoeft, Steve Simmons, Ricardo Salvador, Gina Mcandrews, Charles A. Francis, James W. King, David Hole

Department of Agricultural Leadership, Education, and Communication: Faculty Publications

An intensive, experiential travel course in Agroecosystems Analysis was conducted in Iowa, Minnesota, and Nebraska (United States) during summers of 1998 and 1999. The intended student audience was advanced undergraduate and beginning graduate students. Pretravel readings and a week-long series of farm visits, which consisted of in-depth interviews with the farmers and their families, prepared student teams to analyze and evaluate the production, economic, environmental, and social sustainability of 10 farms. Students shared their analyses both orally and in written reports. Based on a multifaceted student evaluation process, we found that participants were highly motivated, strongly engaged with the course …

Mobile Technologies And Boundaryless Spaces: Slavish Lifestyles, Seductive Meanderings, Or Creative Empowerment?, Nikhilesh Dholakia, Detlev Zwick

College of Business Faculty Publications

According to the instrumental theory of technology, mobile technologies - what McLuhan's refers to as electronic prostheses - promise opportunities for greater freedom, creativity, leisure, and productivity by enhancing organic bodily functions. Correspondingly, as (Cavallaro, 2000) would argue, objects such as mobile phones, personal digital assistants (PDAs), portable physiotherapy units, laptops, and portable stereos - to name just a few - seem to impart a sense of solidity to consumers' lives. Just like prostheses, they are inserted into our everyday lives, helping our "inadequate" bodies along in fulfilling practical tasks. Phenomenologically, these kinds of mobile technologies supposedly support the subject's …

Industry-Wide Response To Terror: A Political Economy Analysis Of The Owner/Operator Sector Of The U.S. Motorcoach Industry Post 9-11, Kathryn J. Ready, Drew Stapleton, Milorad Novicevic, Tom Kuffel

Journal of Transportation Management

The authors develop a political economy framework to study the post- September 11th environmental changes and firm responses in the owner/operator sector of the U.S. motorcoach industry. Based on a comprehensive analysis of both evolutionary and revolutionary changes in the competitive and regulatory environments faced by the firms in this industry, their policy and strategic responses to the terrorist acts of September 11, 2001, on U.S. soil are examined. The industry’s response is captured (i.e., collective action response) by surveying 163 firms operating and competing in the owner/operator sector of the U.S. motorcoach industry. Several descriptive statistics are synthesized and …

Accounting Historians Notebook, 2003, Vol. 26 No. 1 (April) [Whole Issue]

Accounting Historians Notebook

Copyright held by: Academy of Accounting Historians

Msu Today, 2003, Office Of Communications & Marketing, Morehead State University.

Communications and Marketing Publications Archive

The MSU Today magazine of Morehead State University for April of 2003.

Cultural Diversity's Impact On Firm Performance: The Moderating Influence Of Diversity Initiatives And Socialization Tactics, Amy Mcmillan-Capehart

Doctoral Dissertations

The primary purpose of this dissertation is to test the hypothesized relationships between cultural diversity and firm performance. Specifically, this dissertation examines whether or not socialization tactics and diversity initiatives moderate the relationship between diversity and firm performance. This dissertation uses ROA, ROE, and employee productivity in order to capture an accurate picture of firm performance.

My second purpose is to test competing hypotheses that are based on different theories. Theories relating to diversity suggest that there may be both positive and negative effects of a heterogeneous workforce. Therefore, it is necessary to isolate those instances in which diversity can …

2003 Faculty Senate Meeting Minutes And Supplementary Materials, Spring, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Meeting Minutes and Supplementary Materials for the Spring of 2003.

An Evaluation Of Lawlike Generalizations In Relationship Marketing: Method And Application, Wolfgang Hinck

Theses and Dissertations - UTB/UTPA

The purpose of this dissertation is to evaluate lawlike generalizations in relationship marketing (RM) and their contribution to the scholarly advancement of the marketing discipline. The current lack of such systematic evaluation is of significance not only because the contribution to progress constitutes a general requirement for all research streams in marketing, but also because an evaluation would solve the ongoing discussion about the substance and role of RM.

As a requirement for the evaluation, necessary and collectively sufficient criteria for lawlike generalizations have to be identified and operationalized. Because the marketing discipline lacks both a commonly agreed-upon set of …

Common Sense And Civic Virtue: Institutional Investors, Responsible Ownership, And The Democratic Ideal, Marcy Murninghan

New England Journal of Public Policy

On matters of governance, the people’s good is the highest law, as Cicero said two millennia ago. Unfortunately, these days personal greed has trumped the people’s good, enflaming the current governance crisis affecting our public, nonprofit, and private spheres. The spate of corporate governance scandals over the past several years jeopardizes equity investments, harms beneficiaries, and weakens global capital markets. The remedy is not just more laws and regulation but revitalization of the system of corporate checks and balances that already exists. To get better corporate governance, corporate shareowners, especially institutional investors, need to assert their rights and responsibilities more …

Ua12/2/1 Getting In The Door, Wku Student Affairs

WKU Administration Documents

College Heights Herald job fair magazine with articles:

• Reed, Lindsay. Networking Important
• Job Fair Participants
• Coffman, Josh. Major-Related Jobs Prove Hard to Find
• Mills, Zach. Tawanda Chitapa’s Story: Still Searching
• Brueggemann, Marlene. Employers Look Beyond Resume
• Damron, Catherine. Increasing Number of Companies Give Job Perks to Attract Employees
• Mason, Kristy. Service Hours Only an Attractive Plus
• Sebastian, Kandace. Career Services Center Offers Resume Tips for Students
• Hellmueller, Anthony. Minority Status Shouldn’t Be Factor in Job Selection
• Hoang, Mai. Fun More Important Than Money
• Sainlar, Lindsay. Computer Knowledge Valuable Tool
• Hagan, Laura. Connections Pay Off
• Toone, Stephanie. Knowing Multiple Languages Attractive …

2003-03-11, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

No abstract provided.

2003 March, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for March of 2003.

Inside Unlv, Gian Galassi, Jennifer Vaughan, Carol C. Harter, Carolyn Sabo

Inside UNLV

No abstract provided.

Case Studies On The Implementation Of The Workforce Investment Act: Focus On Merging Cultures, Allison Cohen Hall, Jaimie Ciulla Timmons, Sheila Fesko

Case Studies Series, Institute for Community Inclusion

The implementation of the Workforce Investment Act (WIA) requires major organizational change for employment, training, and disability agencies. The initiative emphasizes coordination, collaboration and communication among organizations for better service delivery. At this time, states are developing systems that will enable them to address the needs of all customers, including those with disabilities, who are seeking employment. Traditionally, service systems have required that consumers and their families who need a variety of services be able to negotiate the culture and language of multiple agencies. With the new WIA legislation, this task is now being required of the agencies themselves. In …

Case Studies On The Implementation Of The Workforce Investment Act: Focus On Leadership, Sheila Fesko, Jaimie Ciulla Timmons, Allison Cohen Hall

Case Studies Series, Institute for Community Inclusion

The workforce development system has undergone significant change in the past five years, including the development and implementation of new partnerships. Maintaining the integrity of services and conducting major organizational change has been a challenge for local, state, and federal leaders. Some states have a limited vision of how this new workforce system can operate and the ways in which their customers can benefit from the new partnerships. Other states, however, have embraced the challenge put forth in the Workforce Investment Act (WIA) and have built on previous collaborations or begun new initiatives. This publication discusses some of the challenges …

The Effects Of Perceived Overqualification On Job Satisfaction, Organizational Commitment, And Turnover: A Study Of Afit Graduates, Thomas E. Hoskins

Theses and Dissertations

The U.S. Air Force provides multiple program to increase the educational skills of its workforce. This study focuses on the Air Force Institute of Technology (AFIT) graduate level, in-residence degree program. The Air Force is making a significant investment in the education of its members. Studies on perceived overqualification, overeducation, and match quality suggest that utilization plays a role in an individual's job satisfaction and organizational commitment. Job satisfaction and organizational commitment levels can be used as predictors of turnover. This research studies the levels of perceived overqualification in AFIT graduates and how it effects their job satisfaction, organizational commitment, …

Towards A Framework For Understanding Innovation Implementation In The Air Force, Howard E. Byrd Jr.

Theses and Dissertations

Innovation is a major way organizations deal with changes in their competitive environment. The Department of Defense (DoD) too is facing incredible changes and challenges within its competitive environments. This situation is requiring the adopting and implementing of many new innovations in an effort to transform the forces to meet the challenges. A key component of the DoD's efforts to transform is in Air Force acquisition and sustainment processes. Digital technical orders are an example of such a sustainment process. The Air Force has mandated it will transform from a paper based technical data environment to a digital one. The …

Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips

Theses and Dissertations

Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational …

Analysis Of The Theoretical Relationships Between Work Exhaustion, Job Satisfaction, And Turnover Intention Of Air Force Information Systems Managers, Alfred D. Ray

Theses and Dissertations

The use of information technology has increased exponentially over the last two decades (Cohen and Burton, 2001), Accordingly, the ability of organizations to retain their information systems staff has been a critical factor in the effort to achieve strategic goals (Moore, 2002), When IS professionals leave an organization, not only is the number of them available for assignment to projects depleted, the professionals themselves often take specialized skills, tacit knowledge, and understanding of specific business operations and information systems with them (Agarwal and Ferratt, 2002), Chief Executives have become increasingly interested in issues related to the recruitment, development, and retention …

Participation's Effect On Organizational Readiness For Change: An Empirical Study, Jonathon F. Flanders

Theses and Dissertations

Organizational change management is a principal issue in virtually every organization. This cross sectional correlation study examined an array of variables (i.e., process, personality, and context -specific) that influence organizational readiness for change. Participation (process variable) was related to higher mean scores in each of the four distinct readiness for change scales and explained a significant amount of incremental variance in appropriateness, valence, and efficacy.

Inside Unlv, Gian Galassi, Richard Jensen, Carol C. Harter, Kenneth E. Marks

Inside UNLV

No abstract provided.

2002-2003 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

2002-2003 Financial Summary of Morehead State University.

Sidestepping The It Artifact, Scrapping The Is Silo, And Laying Claim To 'Systems In Organizations, Steven Alter

Business Analytics and Information Systems

The “IT artifact” and debates about the core of the IS field received a lot of attention in the last several years. This paper is a response to Benbasat and Zmud’s June 2003 MISQ paper “The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline’s Core Properties,” which argues that “the IT artifact and its immediate nomological net”1 constitutes “a natural ensemble of entities, structures, and processes” that “serves to bind together the IS subdisciplines and to communicate the distinctive nature of the IS discipline.” This paper starts by examining the meaning of “IT artifact” and concluding that …

Book Review For Achieving Success Through Social Capital, Clive Muir

Faculty Publications

Book Review of Achieving Success Through Social Capital by Wayne Baker. San Francisco" Jossey-Bass, Inc. 2000. 256pp.