Digital Commons Network^™

Integrating Affect Perception Tasks From The New York Emotion Battery Into A Comprehensive Measure Of Neuropsychological Change Across The Lifespan, Melinda A. Cornwell

Dissertations, Theses, and Capstone Projects

Background: The ability to perceive others’ emotions is a vital skill for social competency, impacting the success of personal and professional relationships (Brinton & Fujiki, 2011; Cassidy et al., 1992; Côté & Miners, 2006). According to Socioemotional Selectivity Theory (SST; Carstensen, 1991), human motivation develops to become more discerning in choosing milieus that yield the most gratifying return on the investment of personal resources (e.g., time, attention, and effort), perhaps explaining why some research findings indicate that older adults may demonstrate an affect perception (AP) bias described as a positivity effect (Reed et al., 2014). Moreover, AP predicts cognitive and …

How Can Our Mission Be Fully Accomplished By Staff That Are Experiencing Secondary Trauma And Burnout?, Stephanie Reau

Other QIC-WD Products

My name is Stephanie Reau and I am a training supervisor at Summit County Children Services. We are an agency of 350 employees with a focus on recruiting and maintaining diverse staff committed to serving all children and families. Summit County strives to attract and retain wellqualified staff, but like many child welfare agencies in Ohio, this has been a difficult task to accomplish. The overwhelming pressures of the job cause secondary trauma, burnout and ultimately staff turnover. Staff turnover impacts the morale of the agency, is costly, and, most importantly, it negatively impacts the families we serve. Our mission …

Want To Improve Organizational Outcomes? Consider People Analytics, Quality Improvement Center For Workforce Development

Other QIC-WD Products

People analytics has been around for more than 20 years. However, it continues to be viewed as an emerging area of study. People analytics shows the contribution that the workforce makes to organizational success and provides insight to maximize that contribution. It is an evidence-based practice that allows human resources (HR) staff to evaluate practice for the purpose of improving outcomes for employees, and to communicate with the workforce the effectiveness of personnel management and HR practice. People data, when used appropriately, may improve trust and transparency within organizations. There is evidence that organizations are not using the people and …

2020-August-21-Dr Donna Cherry Receives 2020 Distinguished Faculty Award For Service, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Aug. 21, 2020) – The Distinguished Faculty Award for Service was presented to Dr. Donna Cherry, associate professor in the Department of Social Work in the College of Clinical and Rehabilitative Health Sciences.

The award was presented at the annual Faculty Convocation, which was delivered in a virtual format due to the COVID-19 pandemic.

Cherry, who has taught at ETSU since 2009, has held numerous service roles at the university and throughout the community.

“Overall, Dr. Cherry’s service record is remarkable,” said Dr. Mary Mullins, chair of the Department of Social Work. “The impact of service …

Sneak Peek- Eastern Band Of Cherokee Indians' (Ebci) Onboarding Manuals For Employees And Supervisors, Quality Improvement Center For Workforce Development

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The Eastern Band of Cherokee Indians (EBCI) Family Safety Program (FSP) developed a new 5-week onboarding process for new social workers. Drawing upon available research and best practice, the QIC-WD worked with FSP to create the multipronged onboarding program that includes written materials, videos, supervisor supports, tours, and shadowing. Weeks 1 and 2 orient new workers to the organizational structure, mission, purpose, philosophy, and practice of FSP and provide an introduction to Cherokee culture through various activities. Weeks 3 through 5 involve learning about each of the team units within FSP by reading and answering questions about relevant sections of …

Introduction To Workforce Analytics, Quality Improvement Center For Workforce Development

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The Quality Improvement Center for Workforce Development created the Child Welfare Workforce Analytics Institute (the Institute). The goals of the Institute are to: 1. inspire and motivate child welfare leaders and human resources (HR) staff to work together to use data analytics to address child welfare workforce challenges, 2. provide opportunities for initiating and strengthening connections between child welfare and HR leaders, 3. build awareness, knowledge, and/or understanding around data analytics, and 4. support agencies to initiate plans to use HR data to address child welfare workforce challenges. This blog post provides an overview of workforce analytics as presented to …

Learning From Workforce Studies That Cut Across Social Services, Quality Improvement Center For Workforce Development

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Sometimes researchers, administrators and practitioners miss studies that cut across social service fields but that include child welfare workers in their samples. For example, a Canadian study by Graham, Shier, & Nicholas (2016), Workplace Congruence and Occupational Outcomes Among Social Services Workers, has relevant implications for the child welfare field. This study found that when a job setting matches an employee’s expectations regarding workload, autonomy, the working environment, and the values of the organization, there is likely to be a lower intention to leave the job and greater life satisfaction. This finding implies it is important to help new child …

2020-August-17-Department Of Social Work Hosts Msw Information Sessions, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (Aug. 17, 2020)  – East Tennessee State University’s Department of Social Work will host several virtual information sessions to promote opportunities for students to pursue a master of social work (M.S.W.) degree at its Abingdon, Asheville, Johnson City and Sevierville sites.

The first session is set for Thursday, Aug. 27. Additional sessions will be held Sept. 24, Oct. 29, Nov. 19 and Dec. 17. All of the sessions are open to the public and will be held on Zoom (Zoom meeting ID: 934 5430 3676; Password: MSW).

ETSU’s M.S.W. program has been accredited since 2007 and offers a …

Preparing Law Students For The Future Of Work, Technology, And Globalization, Tashfeen Ahmad

Journal of Global Awareness

This paper aims to assist lecturers, universities, and their administrators in improving their law degrees. This is in the context of the future of work. This paper will reflect on how to tailor a law degree to improve the employability of students with this degree. This piece emerged as a viewpoint to identify best practices to prepare a law student for better employability. Significant benefits and opportunities can be unlocked if educators apply and incorporate the findings from this piece. Educators should rethink how they deliver law degrees, keeping in mind the emerging trends in their respective job markets. This …

Ronald E. Mcnair Scholars Program Profiles And Abstracts 2020, Mcnair Scholars Program

McNair Symposium

This is the complete event program and provides presentation abstracts and biographies of McNair scholars and their mentors.

Accountability In A Virtual Work Environment, Quality Improvement Center For Workforce Development

Other QIC-WD Products

With the advent of the COVID-19 pandemic, many child welfare supervisors suddenly were managing a virtual team with little or no preparation. Maintaining accountability when staff telework (i.e., work from home) poses challenges in defining and measuring productivity. These challenges can feel different from managing performance in an office environment. Supervisors needed to navigate between emphasizing process (how the work is done) and the achievement of specific outcomes (what gets done). Some agencies may require daily activity logs to help supervisors manage their team, which emphasizes process. An over emphasis on process can lead to workers feeling micro-managed. Keeping track …

What Are Best Practices For Conducting Hiring Interviews?, Quality Improvement Center For Workforce Development

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When it comes to conducting hiring interviews, many managers rely more on their gut instincts regarding what questions to ask and how to evaluate candidates’ responses in order to decide who to hire. Given the importance of hiring for achieving agency outcomes, it makes sense to invest time and attention into planning how to conduct your interviews. The QIC-WD reviewed the research on hiring interviews and found evidence of a number of factors that can improve the effectiveness of your interview practice. • Plan ahead. As with many things in life, advance preparation will yield the best results when you …

Does Your Agency Embrace Evidence -Based Management Practices?, Quality Improvement Center For Workforce Development

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Child welfare agencies are encouraged to use evidencebased practices in all aspects of their work to try to improve outcomes for children and families. The child welfare field has made improvements in using data, research, and evaluation to inform practice and decision-making, but still has a ways to go. The primary goal of the Quality Improvement Center for Workforce Development (QIC-WD) is to build the evidence base regarding strategies to strengthen the child welfare workforce. One means of practicing evidence-based management for improving workforce outcomes is using workforce analytics. As part of the Child Welfare Workforce Analytics Institute, the QIC-WD …

2020-July-31-Going Places.Pdf, University Marketing And Communication, East Tennessee State University

ETSU News

ETSU welcomes the following new faculty and staff to the university family:

Turner Battle is an assistant coach in the athletic training room in the Department of Intercollegiate Athletics.

Cheyenne Beeler is an information research technician in the Office of Financial Services.

Haley Bell is a laboratory assistant in the Department of Chemistry. She holds a B.S. in chemistry from Tennessee Wesleyan University.

Dr. Priyamvada Chaudary is an assistant professor in the Department of Pediatrics.  

Jordan De Jong is a manager in Health Services Management and Policy. Before coming to ETSU, she was director of communication at the Charleston (South …

Louisiana Progress Update- Redesigning The Child Welfare Worker Position, Quality Improvement Center For Workforce Development

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When there is a high workload, there is often a lot of turnover and when there is a lot of turnover the remaining workforce has an even greater workload. The Louisiana Department of Children and Family Services (DCFS) was all too familiar with this negative cycle and the impact it was having on its child welfare workforce. When DCFS became a Quality Improvement Center for Workforce Development (QIC-WD) site, they were ready to make a significant change to their workforce operations. After a thorough needs assessment, DCFS decided to work with the QIC-WD on a job redesign project to strengthen …

Informal Learning Behaviors, Megan Paul, Robert Blagg

Umbrella Summaries

What are informal learning behaviors?

Informal learning behaviors (ILBs) are self-directed, intentional activities to acquire knowledge and skill outside of formal learning environments (Cerasoli, Alliger, Donsbach, Mathieu, Tannenbaum, & Orvis, 2017). Informal learning is distinct from learning that is externally imposed or required, involves structured content or processes, or occurs accidentally (Cerasoli et al., 2017). It is the day-to-day, on-the-job learning that occurs in the workplace. ILBs include things like observing, asking questions, seeking information, and practicing (Cerasoli et al., 2017). A highly related behavior is seeking feedback, which is sometimes described as a form of informal learning but has …

Tackling Difficult Conversations: Student-Athletes, Mental Health, And Emerging Technology, Todd Fraley, Stacy Warner, Christine Wilson, Gareth Jones, Michael Catalano

Journal of Athlete Development and Experience

Given the exponential growth of mental health issues on colleges campuses and the concerns regarding mental health disorders among elite level athletes, the NCAA (2016) has made recommendations to support and promote student-athlete mental health. However, to successfully address the increase in mental health issues, the development of effective communication skills is required. To address this, the researchers developed and built an immersive learning experience focused on “difficult conversations” using Mursion® technology. This pilot study contributes to this important conversation by analyzing the influence of an immersive experience on the student-athletes’ communication skills. Using a quasi-experimental design, 79 NCAA Division …

Virginia Progress Update - The Timely Implementation Of A Technology Solution, Quality Improvement Center For Workforce Development

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The pandemic is pushing the U.S. workforce to adapt and seek mobile solutions to carry out key tasks. Virginia’s child welfare workforce strengthening effort, supported by the Quality Improvement Center for Workforce Development (QIC-WD), includes a transcription service and a mobile solution (an application or app) on iPads to help the workforce manage their administrative and family engagement tasks out of the office. The effort began in 2017 but demand has been heightened by the pandemic. This post summarizes what the Virginia Department of Social Services (VDSS) has accomplished and learned as they roll out new technology to thousands of …

Workplace Supports For Lgbt Employees, Toby Burnham, Megan Paul

Umbrella Summaries

What are workplace supports for LGBT employees?

Workplace supports for LGBT employees are organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster diversity within an organization. Although there isn’t one set of specific workplace supports for LGBT employees, one way of summarizing the contextual supports in the workplace is to categorize them as (a) formal LGBT-supportive policies and practices, (b) LGBT-supportive climates, and (c) supportive workplace relationships (Webster, Adams, Maranto, Sawyer, & Thoroughgood, 2017). Formal policies and practices that are supportive of LGBT employees include things like same-sex benefits coverage, LGBT resource …

Perspectives From A Prevention Team, Jaqueta Taylor, Rynika Polk, Jackie Gooch

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Louisiana’s redesign includes the creation of prevention teams. The prevention teams include one supervisor, three child protective services (CPS) workers, two family services (FS) workers, and one child welfare team specialist. Over the course of the past year each team was established, trained, and worked together to build a cohesive unit. Team members expressed a mix of excitement and concern about their new roles. The redesign meant the supervisor was managing new team members, workers were delegating tasks they were previously responsible for, and team specialists were new to the team and had to establish trust with their coworkers. The …

A Leadership Test Like Few Others, Ritch Eich

The Journal of Values-Based Leadership

[Excerpt] The year is 1968 – two years after I enlisted in the United States Navy as a reservist – and the place is a man-made island built in the ‘30s in San Francisco Bay for the Golden State International Exposition: Naval Station Treasure Island. I was berthed temporarily at Treasure Island, awaiting orders and assuming I was about to get shipped off to Vietnam. Instead, and much to my surprise, I was sent to the brig where I learned invaluable lessons in leadership.

Embedding Work-Integrated Learning Into Accounting Education: The State Of Play And Pathways To Future Implementation, Denise Jackson, Stephanie Meek

Research outputs 2014 to 2021

There is increasing pressure on higher education institutions to better prepare students for future work, augmented by widespread measurement of their performance using graduate employment metrics. Accounting is no exception with growing attention on whether, and in what ways, accounting curricula is aligning to labor market demands. This paper considers the importance of career preparedness among accounting students and higher education institutions’ effectiveness in achieving graduate outcomes that meet the needs of the profession. It contemplates the challenges in preparing accounting students for contemporary work and explores current practice in authentic and practical learning, particularly emergent forms of work-integrated learning …

My Experience With Cfs Strong, Lana Sayre

Other QIC-WD Products

I am a child and family services specialist supervisor with the Nebraska Department of Health and Human Services. A few years ago, I volunteered to take over for another member of the workforce retention team that was working with the QIC-WD to develop/select an intervention that Nebraska could implement to reduce employee turnover among child and family services specialists (CFSS), our frontline worker position. Employee retention is a constant, ongoing challenge. Our work is challenging and very stressful. You have to be an expert in child safety and have a broad understanding of all of the issues which affect the …

Social Support As Buffer For Workplace Negative Acts Of Professional Public Sector Employees In Vietnam, Diep T. N. Nguyen, Stephen T. T. Teo, Khai Cong Dinh

Research outputs 2014 to 2021

Much has been known about negative outcomes of workplace bullying in public sectors in low power distance contexts like the UK, USA, and Australia. Little is known about workplace bullying in non-Western contexts characterized by high power distance, bureaucracy, and collectivism. This study advances Conservation of Resource (COR) theory with empirical evidence that the acquisition of social support buffered the indirect impact of bullying on work engagement in a sample of 207 Vietnamese public sector professionals. This research suggests the provision of contextual resources is critically important to enhance employee positive experience of work in the face of workplace bullying.

Presenteeism, Megan Paul

Umbrella Summaries

What is presenteeism?

Presenteeism is not simply a matter of attending, or being physically present, at work. Rather, it refers to going to work while ill and, in some cases, also includes the concept of lost productivity as a result (Johns, 2010; McGregor, Sharma, Magee, Caputi, & Iverson, 2017). Unlike absenteeism, which can be measured through personnel records, presenteeism is measured by employee self-report via surveys or interviews. For the more limited definition (going to work ill), employees are asked whether or how often in the past they showed up to work when they were sick and should have taken …

Barriers For College Students In New York City To Engage In Volunteering, Jo Padgett Herz

Journal of Vincentian Social Action

No abstract provided.

Grit, Maggie Thompson, Megan Paul

Umbrella Summaries

What is grit?

Grit is a personality trait that is defined as “perseverance and passion for long-term goals” (Duckworth, Peterson, Matthews, & Kelly, 2007, p. 1087) and as “… not just resilience in the face of failure, but also having deep commitments that you remain loyal to over many years” (Perkins-Gough, 2013, p. 14). It has been conceptualized as a higher-order trait comprised of two lower order facets: perseverance of effort (the tendency to work hard even in the face of setbacks) and consistency of interest (the tendency to not frequently change goals and interests). The two primary self-report measures …

2020-July-02-Etsu Spring 2020 Graduates.Pdf, University Marketing And Communication, East Tennessee State University

ETSU News

JOHNSON CITY (July 2, 2020) – East Tennessee State University conferred over 2,100 degrees and certificates during a Virtual Commencement Ceremony held May 9. 

In addition to awarding bachelors, masters, and graduate certificates, ETSU bestowed doctor of education (Ed.D.), doctor of public health (Dr.P.H.), doctor of audiology (Au.D.), doctor of nursing practice (DNP) and doctor of philosophy (Ph.D.) degrees on successful candidates.

Doctor of medicine (MD) and doctor of pharmacy degrees (Pharm D) were awarded during separate virtual ceremonies held May 8.

Forty-seven graduates attained a 4.0 grade point average during their college careers:

• Emmalee Katherine Atkins of Morristown, Tennessee …

Justice And Righteousness For Creation, Renita Reed-Thomson

Business as Mission Theses and Dissertations

A hymn entitled “This Is My Father’s World,” written by Maltbie Davenport Babcock around the year 1901, includes the words: “This Is My Father’s World, O let me ne’er forget…” Unfortunately, many Christians seem to have forgotten that this world belongs to their Heavenly Father. Justice for the poor and the environment has been neglected as Christians pursue economic and material gain, as well as the church’s pursuit of converts over disciples. That the Protestant Evangelical Church may have forgotten the creation may be a surprising point for some given that it has a reputation for caring for the poor …

Diversity Training, Megan Paul

Umbrella Summaries

What is diversity training?

Diversity training refers to a “distinct set of instructional programs aimed at facilitating positive intergroup interactions, reducing prejudice and discrimination, and enhancing the skills, knowledge, and motivation of participants to interact with diverse others” (Bezrukova, Spell, Perry, & Jehn, 2016, p. 1,228). In the absence of a standard approach, there has been significant variation in the design and context of diversity training.

The following characteristics have been identified as differing across trainings reported in the research literature (Bezrukova et al., 2016):

► Content Focus: Group-specific training focuses on learning about one or more specific groups (e.g., …