Digital Commons Network^™

Hilton Worldwide Holdings Inc., Jeffrey S. Harrison, Austen Kelso, Paul Reilly, Will Sadler

Robins Case Network

Conrad Hilton bought his first property, the Mobley Hotel, in sleepy Cisco, Texas in 1919 for $5,000. Since those humble beginnings, the Hilton Hotel empire has grown to be one of the largest and most respected global hospitality brands. Hilton’s vision is simple and remains true to its founder, Conrad Hilton's aspirations; “to fill the earth with the light and warmth of hospitality.” As of 2021, the hotel brand has more than cashed in on Conrad’s vision. Hilton operates more than 6,500 properties, across 18 hotel brands that span 119 countries.

Since 2007, Hilton has been led by Christopher Nassetta, …

Theorizing The Initial Response Of Countries In Bringing Covid-19 Pandemic Under Control: The Effect Of Change Readiness Of Countries, M. Mahdi Moeini Gharagozloo, Farinaz Sabz Ali Pour, Chen Chen, Mozhgan Moeini Gharagozloo

Engineering Management & Systems Engineering Faculty Publications

Pandemic crises can bring the biggest and deepest shocks to countries around the world. In the first quarter of 2020, a global pandemic named “COVID-19” spread all over the world and not only took so many lives and created so much fear but also brought a tremendous financial pain as a result of shutting down economies to fight with this unknown contagious virus. This paper examines how countries’ change readiness enables them to bring the spread of an international crisis under control. We propose that higher levels of change readiness would help countries to cope with risks and uncertainties generated …

Effective Internal Control Strategies For An Enterprise Resource Planning System, Tatara Ratliff

Walden Dissertations and Doctoral Studies

The lack of effective internal control over enterprise resource planning (ERP) increases risks associated with financial reporting and erroneous transactions. Business leaders who develop effective enterprise resource planning internal controls reduce the risk of fraud and improve the quality of financial reporting. Grounded in the COSO internal control framework, the purpose of this qualitative single case study was to explore strategies business leaders use for adequate internal controls. The participants were seven business leaders from a single business in Mississippi, the USA, who successfully employed enterprise resource planning and internal control strategies. Data were collected using semistructured interviews, observations, and …

Workaholism Development As A Self-Efficacy Behavior Among Black Women In The Workplace, Tiffany Nicole Johnson Lemon

Walden Dissertations and Doctoral Studies

Understanding how workaholism develops in Black women and the role organizational culture plays in its development, specifically individuals who work in predominantly White organizations, is needed to address this phenomenon. Data were gathered from individuals who identify as Black women and are self-proclaimed workaholics who work in settings comprised predominantly of White employees. Understanding workplace culture and the events that may lead to behavioral changes has been limited, specific to the minority group of Black women. The key research questions investigated the development of workaholism in Black women who work in predominantly White organizations and the role organizational culture plays …

Enterprise Resource Planning Implementation Strategies In Small- And Medium-Sized Manufacturing Enterprises, Tatianna Gilliam

Walden Dissertations and Doctoral Studies

The difficulty SME leaders of manufacturing firms experience in the executing of enterprise resource planning (ERP) systems threatens the longevity of innovative change within firms seeking to adopt ERP systems. Grounded in the diffusion of innovation theory, the purpose of this multiple case study was to examine critical success factors used to successfully implement ERP systems. The participants were four ERP business leaders of small to medium size manufacturing firms based on the east and west coasts of the United States. Data were collected using semistructured online interviews and a review of company documents. Through thematic analysis, five themes were …

International Development Project Strategies To Reduce The Negative Impact Of Triple Constraints, Syreeta S. Bond

Walden Dissertations and Doctoral Studies

With the growing number of international development projects not meeting the triple constraint requirements every year, organizational leaders exceed their budgets and increase schedule delays. Some project managers lack strategies to minimize the negative impact of these constraints, resulting in projects that exceed their budgets and have more delays. Grounded in the theory of constraints, the purpose of this qualitative multiple-case study was to explore strategies project managers use to reduce the negative impact of the triple constraints of cost, schedule, and scope on international development projects. The participants were five project managers from five different global development companies. Data …

Succession Planning Strategies Of Nonprofit Organization Executives, Mohamed Karaki

Walden Dissertations and Doctoral Studies

Nonprofit organization executives lack strategies for effective succession planning. Executives who implement succession planning strategies can improve human talent, transition executive successors, and retain leadership continuity to preserve organizational success. Grounded in the human capital theory, the purpose of this qualitative multiple case study was to explore strategies nonprofit organization executives use for effective succession planning. The participants included four executives from multiple organizations in southeast Michigan who used strategies for effective succession planning. Data were collected from semistructured interviews and company documents. Through thematic analysis, three themes emerged: effective strategies to formalize a succession plan, effective strategies to develop …

Strategies For Developing Leadership Development Programs To Meet Organizational Goals, James Christopher Edge

Walden Dissertations and Doctoral Studies

Financial business leaders lack strategies to successfully develop leadership development programs to meet organizational goals. Financial business leaders are concerned that all business organizations struggle with leadership development. Grounded in the substitutes for leadership theory, the purpose of this qualitative case study was to explore strategies financial business leaders use to successfully develop leadership development programs to meet organizational goals. The participants comprised three financial executives located in the southeastern United States who are responsible for leadership development. Data were collected using semistructured interviews and a review of organizational electronic information. Three themes emerged: training, resources, and communications. The key …

Empowerment Strategies For Sustaining Small Business Moving Companies, Leroy Jr Peter Fontenette

Walden Dissertations and Doctoral Studies

The lack of empowerment strategies can cause high employee attrition for small moving company owners and lead to business closures within 5 years. Small moving company owners using effective empowerment strategies can reduce attrition and increase business longevity. Grounded in the transformational theory, the purpose of this qualitative multiple case study was to explore empowerment strategies three small moving company owners in California used for sustaining their business beyond 5 years. Data were collected from semistructured interviews and company documents, such as logistics instruments, a combined agreement contract for moving services, and a freight bill. Using thematic analysis, the three …

Employee Retention In The Mining Industry, Michael Ansah Nuamah

Walden Dissertations and Doctoral Studies

Low employee retention can decrease mining companies' productivity and financial performance in the United States. Human resource managers in the mining industry who do not implement employee retention strategies observe decreased employee productivity and financial performance. Grounded in the job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies human resource managers of mining companies use to improve employee retention to support high productivity and high financial performance. The participants were five human resource managers within the southeast region of Arizona who successfully used employee retention strategies. Data were collected through semistructured interviews and internal …

Exploring Strategies Hospital Leaders Use To Reduce Costs Of Medication Administration Errors, Anthony Odili

Walden Dissertations and Doctoral Studies

Medication administration errors occur in hospitals resulting in adverse negative effects, including deaths. Hospital leaders are responsible for promoting patient safety and reducing harm and costs from medication administration errors. Grounded in complex adaptive systems theory with Six Sigma, the purpose of this qualitative multiple case study was to explore strategies hospital leaders adopted to reduce the costs of medication administration errors. The participants were five hospital leaders who successfully reduced the costs of medication administration errors. Data were collected through semistructured interviews and a review of the hospital’s financial records. Through thematic analysis, four themes emerged: education, communication, use …

Combating Firefighter Line Of Duty Injuries, Anthony Stowers

Walden Dissertations and Doctoral Studies

AbstractFirefighter injuries add significant costs to fire department budgets and negatively impact operational readiness. Fire service leaders who lack strategies to minimize firefighter injury risk increased department costs and reduced operational readiness. Grounded in transformational leadership theory, the purpose of this multiple case study was to explore strategies fire service leaders use to minimize firefighter injuries. The participants included fire chiefs in New Hampshire and Massachusetts who successfully implemented strategies to minimize firefighter injuries. Data were collected from semistructured interviews and a review of fire department policies and records concerning firefighter injuries and injury prevention. Thematic analysis of the data …

Leadership Strategies Used For Virtual Team Success, Danevia Makeva Gilbert

Walden Dissertations and Doctoral Studies

Virtual teams are an emerging trend that provides organizations with a strong competitive advantage; however, some virtual team leaders lack the strategies and skills to mitigate team failure. Virtual team leaders are concerned with team failure because business leaders leading virtual teams experience up to an 80% failure rate. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore strategies virtual team leaders use to prevent virtual team failure. The participants were five virtual team leaders from an online learning college in the Bahamas with more than 5 years of experience. Data were gathered …

Leadership Experiences With Organizational Infrastructure In Early Childhood Mental Health Consultation Programs, Latia Greer

Walden Dissertations and Doctoral Studies

Lack of buy-in is a critical factor when initiating organizational change. Although changes are necessary for growth and sustainability, leadership can be met with resistance. Early childhood mental health consultation is a solution-focused intervention to support early childcare providers and educators to improve child outcomes. The implementation of the program requires a well-defined operational model to have greater effectiveness and efficiency. The present case study explored the leadership experience of buy-in to change during the implementation of an early childhood mental health consultation school-based program in a nonprofit organization in the Midwest region of the United States. The Baldrige Excellence …

Strategies For Optimizing Employee Engagement In Luxury Hotels, Justin Honeycutt

Walden Dissertations and Doctoral Studies

Lack of employee engagement has negative effects on many factors associated with organizational performance. Employee engagement is significant for managers in the hospitality industry due to the demanding nature of the hospitality work environment. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies luxury hotel managers use to increase employee engagement. The participants comprised four managers from one luxury resort in Hawaii who implemented successful strategies for increasing employee engagement. Data were collected from semistructured interviews and company documents, including audit forms, company newsletters, and company meeting notes. Three primary themes resulted …

Strategies To Manage Overhead Costs In Social Service Nonprofit Organizations, Wheatonia Malekebu

Walden Dissertations and Doctoral Studies

Social service nonprofit organizations (SSNPOs) with poor management of overhead costs face serious risks of failure. Leaders of SSNPOs are accountable for the effective management of overhead costs. Grounded in Fiedler’s contingency theory, the purpose of this multiple case study was to explore strategies leaders of SSNPOs use to manage overhead costs effectively. Participants were executive leaders from five SSNPOs in Portland, Maine, who successfully used strategies to manage overhead costs. Data were collected using semistructured interviews and reviews of company documents, then analyzed using Yin’s five-step thematic data analysis. Four themes emerged: effective communication, modification of strategies, circular leadership …

Motivational Communication Strategies For Virtual Teams, Monica Metri

Walden Dissertations and Doctoral Studies

Organizational leaders may not communicate effectively to motivate their virtual teammembers to achieve goals. Leaders who lack communication strategies to motivate virtual team members can lead to dissatisfied employees and increased timelines to achieve project goals for their organization. This may adversely impact the accurate and timely achievement of goals, reducing profits and thereby, shareholder returns. Grounded in Herzberg's two-factor theory, the purpose of this multiple case study was to explore leaders' communication strategies to motivate virtual team members to achieve project goals. The participants consisted of eight virtual team leaders in the northeastern United States who successfully implemented communication …

Strategies For Employees To Effect Change To Improve Performance Of Public Organizations, Ibrahim Nasamu

Walden Dissertations and Doctoral Studies

Seventy percent of organizations fail in their organizational change initiatives because of failure to involve employees in the change process. Some managers lack the strategies to implement change initiatives successfully. Using Kotter’s eight-step change model as the conceptual framework, this qualitative single case study was conducted to explore public sector managers’ strategies to include employees in implementing organizational change. Semistructured interviews were used to identify the strategies public sector managers use to include employees in implementing organizational change. Interviews were conducted with eight participants who met the inclusion criteria for this study. Data analysis included methodological triangulation and Yin’s 5 …

Leadership Strategies To Engage Employees And Sustain Small Businesses, Donald Akah Ngwa

Walden Dissertations and Doctoral Studies

Small businesses in the United States safeguard long-term employment opportunities, job security, and economic growth, yet only 50% of small business establishments survive beyond the first 5 years of startup. Small business survival is vital to the health of an economy, given the number of employees that depend on income generated from jobs created by small business owners. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore leadership strategies small retail store managers use to sustain business operations beyond the first 5 years. The participants comprised 6 small retail store managers in Columbia, …

Employee Training Strategies For New Technology Implementation In Small Business, Eddy Varela

Walden Dissertations and Doctoral Studies

Failure to implement new technology creates a barrier to success for small businesses. Small business owners must create competitive advantages by implementing new technology as there is a need to maintain an advantage when competing in the local market economy. Grounded in the human capital theory, the purpose of this qualitative multiple case study was to explore the employee training strategies small business owners use to implement new technology. The participants were five small business owners in Central Florida who used employee training strategies to implement new technologies Data were collected using (a) semistructured interviews, (b) member checking interviews, (c) …

Strategies To Enhance Leadership Development Of Midlevel Managers, Elizabeth Wiebe

Walden Dissertations and Doctoral Studies

Organizational executives annually invest more than $50 billion in leadership development worldwide. Nonetheless, human resources (HR) managers are concerned that leadership development initiatives prove inadequate in delivering learning outcomes equal to the investment, leaving midlevel managers ill-prepared to lead. Guided by experiential learning theory, this qualitative multiple-case study was conducted to explore strategies HR managers use to enhance the leadership development of midlevel managers. A purposeful sample included three HR managers from three organizations located in a west coast metropolitan area in Canada who successfully implemented leadership development strategies. Data were collected from semistructured interviews and organizational documents. Informed by …

Successful Staff Retention Strategies For Small Businesses In The Childcare Sector, Cheneta Marie Yates

Walden Dissertations and Doctoral Studies

Employee turnover is a significant issue for many organizations since it frequently results in more extraordinary training expenses, poor performance, and low morale, negatively affecting the bottom line. Small business owners in the childcare industry are especially concerned about employee turnover because it results in the loss of skilled workers and harms children's well-being and educational experiences. Grounded in Vroom’s expectancy theory, the purpose of this qualitative multiple-case study was to explore strategies childcare business owners use to reduce employee turnover. Participants were five business owners in the childcare sector that implemented retention techniques. Interviews with a semi-structured format and …

Relationship Between Incentive Program Costs, Incentive Payments, And Profitability, Claire Claire Turner

Walden Dissertations and Doctoral Studies

The lack of profitability among primary care businesses can have harmful impacts on business operations. Primary care businesses owners must remain profitable to remain in business and provide quality health care to patients. Grounded in Freeman’s stakeholder theory, the purpose of this quantitative correlational study was to examine the relationship between incentive program costs, incentive payments, and profitability. Data were collected from 73 primary care physician business owners in the Inland Empire region of southern California. The multiple linear regression analysis results indicated the model was able to significantly predict profitability, F(2,70) = 1343.6, p <.001, R2 = .975. Incentive payments (t = 51.837, p < .001,  = .928) was the only statistically significant predictor. Key recommendations include educating primary care physicians on the potential financial benefits of full participation in the commercial line of business pay-for-performance incentive programs and creating a campaign to bring in patients for wellness visits. The implications for positive social change include the potential for an additional revenue stream for primary care physician business owners, which could support more clinics, increasing patient access. Patients having better access to healthcare could positively affect the health and wellness of individuals in local communities.

Employee Perceived Justice As Mediator Between Ethical Leadership And Employee Turnover Intention, Moaiad Almousa

Walden Dissertations and Doctoral Studies

The means by which business leaders implement human resources management strategies to improve employee retention during crisis is currently not well understood. This indicates that theoretical understanding of the relationship between ethical leadership behaviors, perceptions of justice, and employee turnover in the context of crises is deficient. The purpose of this study was to examine the mediating effect, if any, of perceived overall justice on the relationship between ethical leadership behaviors and employee turnover intention during a moment of crisis, the first year of the COVID-19 pandemic. Social learning theory and the categorical framework of context provided a theoretical foundation …

Introduction To Professional Development: A Business Communication Approach, Rose Helens-Hart Ph.D., Rachel Dolechek Dba

All Open Educational Resources

This book was created to service the BCOM 210: Introduction to Professional Development course in the Department of Applied Business Studies (ABS) in the Robbins College of Business and Entrepreneurship (RCOBE) at Fort Hays State University (FHSU). The course is required for several ABS majors and a popular elective among RCOBE students. BCOM 210 uses concepts from business communication to assist students in understanding their professional desires and forming a plan for their career futures.

Revised June 2023

The Impact Of R&D Innovation Success On The Relationship Between R&D Investment And Financial Leverage, Vincent O’Connell, Naser Abughazaleh, Yasean Tahat, Garvan Whelan

Articles

This paper explores the interrelationship between R&D investment, financial leverage, and a firm’s R&D innovation success. Using a sample of UK and EU firms, we predict that changes in oneyear- ahead R&D investment are negatively associated with changes in financial leverage in the current period. Crucially, we also predict that this negative association is positively moderated by the extent to which firms are successful in generating commercially viable and technically feasible innovations from their R&D work. We use insights from International Accounting Standard (IAS) 38: Intangible Assets to measure R&D innovation success. Our empirical findings offer strong support for each …

Investigating The Mediating Role Of Market Orientation Between Internal Marketing And The Development Of Entrepreneurial Orientation Within Private Sports Clubs, Hossein Mansouri, Saeed S. Boroujerdi, Michael Polonsky, Maizaitulaidawati M. Husin, Mehdi Seydi

New England Journal of Entrepreneurship

Purpose–This studyexamines the role of market orientation in the relationship between internal marketing and entrepreneurial orientation within private sports clubs.

Design/methodology/approach–The research is a descriptive-correlational study based on private sports clubs employees within Iran (Sanandaj). A theoretical model was developed based on the literature and tested using SPSS and PLS-SEM software.

Findings– The findings indicate a positive relationship between internal marketing and employees’ entrepreneurial orientation. Market orientation has also played a positive mediating role in the relationship between internal marketing and entrepreneurial orientation.

Originality/value– The results suggest a higher level of market orientation in the organization can increase teamwork and, …

Quality Improvement As A Primary Approach To Change In Healthcare: A Precarious, Self-Limiting Choice?, Keith E. Mandel, Steven H. Cady

Management Faculty Publications

No abstract provided.

Applying A Systems-Thinking Approach To Developing Resiliency In Muslim Nonprofit Organizations, Hamid Bertal

Full-Text Theses & Dissertations

Nonprofit organizations play a major role in maintaining balance in societies. They provide support and services to communities that governments cannot. They create an environment in communities wherein social problems can be more easily addressed. Nonprofit organizations also contribute billions of dollars to the economy and create thousands of jobs in communities. Muslim nonprofit organizations are among the faith-based nonprofit organizations contributing and playing an important role in American society as well. However, due to the world becoming more turbulent in highly volatile and uncertain times, many Muslims nonprofit organizations are unable to bounce back from crises and cope successfully …

Succession Planning: Strategies Hr Managers Use To Fill Key Leadership Positions, Larry Wayne Smalls

Walden Dissertations and Doctoral Studies

Business organizations spend billions of dollars annually on leadership development programs. Some senior business leaders in the banking industry lack succession planning strategies to fill key leadership positions, which can lead to decreased productivity and overall loss of profits. Based on Rothwell’s seven-pointed star of succession planning and management model, the purpose of this qualitative multiple case study was to explore strategies human resource (HR) managers in the banking industry used to fill key leadership positions. The participants included six HR managers in the banking industry in the southeast region of the United States. Data were collected using semi-structured interviews …