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Enhancing Success Through Leadership, Wendy T. Jewell

Doctoral Dissertations and Projects

This study sought to obtain a better understanding of how leaders influence the culture of the organization to enhance performance. A post-positive qualitative research case study was conducted at a state agency in the Commonwealth of Virginia. During this study, 13 semi-structured interviews were conducted with agency employees who participated on a project to implement a smart phone fuel application. This fuel application automated specific manual processes related to their fuel management program. While the fuel application project implementation was finishing, the interviews were conducted. During these interviews, participants provided their perspectives on leadership, communication, empowerment, project outcomes, lessons learned, …

It’S So Boring – Or Is It? Examining The Role Of Mindfulness For Work Performance And Attitudes In Monotonous Jobs, Andreas Wihler, Ute R. Hülsheger, Jochen Reb, Jochen I. Menges

Research Collection Lee Kong Chian School Of Business

We examine the role of employee mindfulness in the context of highly monotonous work conditions. Integrating research on task monotony with theorizing on mindfulness, we hypothesized that mindfulness is negatively associated with the extent to which employees feel generally bored by their jobs. We further hypothesized that this lower employee boredom would relate to downstream outcomes in the form of job attitudes (job satisfaction and turnover intentions) and task performance. We examined both objective task performance quality and quantity to shed light on the complexity of the mindfulness–task performance relation, which has so far mostly been investigated using subjective supervisor …

A Comparison Of Core Competencies Of Women And Men Leaders In The Manufacturing Industry, Daniel R. Tomal, Kevin J. Jones Jr.

The Coastal Business Journal

This study compared the rankings of fourteen leadership core competencies for women and men managers in middle management and women and men in first-line supervisory positions in five manufacturing companies in the Midwest. Surveys were completed by the respondents and follow-up interviews were conducted. Results indicated that there were no significant differences in the rankings of core competencies between women and men supervisors or women and men managers. However, all supervisors (women and men combined) ranked mentoring and coaching employees higher than all managers (p<.05), and all managers ranked managing finances and employing strategic leadership higher than the supervisors (p<.05). It appears that the role of the leader position may be a more determinant factor in selecting core competencies than the gender of the leader. Including these core competencies in leadership professional development is recommended.

Human Resource Management In Microenterprises: Gateway For Success, Martha Mattare, Amit J. Shah, Michael Monahan

The Coastal Business Journal

Micro enterprises, businesses with five or fewer employees, represent about 75% of all small business, and are often the starting point for successful firms. Why then is there a paucity of research on human resource practices in small businesses? Micro businesses are almost ignored in studies regarding human resources in business. Researchers have assumed that all small firms have the same human resource practices; however, we know this is not the case. What impact does Human Resources Management have on small businesses? Human resource shortages can negatively impact business growth in the areas of high tech employees, sales staff, and …

Having The Right Tools: The Leadership Frames Of University Presidents, Michael L. Monahan, Amit J. Shah

The Coastal Business Journal

The presidency at an institution of higher education demands a person with a multiplicity of skills in order to deal with a multitude of internal and external stakeholders. They must be able to multitask and seek competitive advantage to deal with a myriad of stakeholders. Bolman and Deal postulated that leaders who analyze problems from a variety of perspectives were able to solve more complex problems. This study examined the leadership frames of University presidents. The findings show these frames presented in descending order: human resources, structural, political, symbolic and the absence of the any particular frame. By viewing problems …

Micro Businesses: Where Do They Turn For Help?, Martha Mattare, Amit J. Shah, Michael Monahan

The Coastal Business Journal

Research consistently shows those entrepreneurs who obtain business assistance from various service providers are more likely to be in business over time and are more likely to experience success. Micro business, enterprises with less than five employees, have not been specifically studied in terms of how, or whether, outside business assistance was used or if it produced results. This study examined micro businesses to determine what service providers were used for business assistance and how they differ by demographics. The paper offers the implications and possible strategies for these service providers.

A Revised Feedback Model For Task And Self-Regulated Learning, Thomas F. Hawk, Amit J. Shah

The Coastal Business Journal

Feedback plays a central role in a wide range of learning models and theories. When students engage in active learning processes, such as written case analyses and projects, presentations, and discussions, instructors have the opportunity to provide them with constructive developmental feedback on their progress toward achieving course learning goals. Instructors also have the opportunity to give them feedback on the way they learn, or self-regulated learning. This article presents an integrated model of feedback for both course content and self-regulated learning, showing where difficulties occur in the progress toward achieving the learning goals through the feedback.

Economic Calculation And Managerial Decisions: A Misesian Examination Of The Successes And Failures Of Total Quality Management, William Anderson, Amit J. Shah, Thomas Hawk, Jaquelynne Mclellan

The Coastal Business Journal

While the Total Quality Management programs that were extremely popular a decade ago had many successes, there also were a large number of failures. This paper lays out some theoretical reasons for why these failures might have occurred. Our methodology is the application of the theories of the "Austrian" economists, including Ludwig von Mises, F.A. Hayek, and Murray N. Rothbard. We apply both the Austrian theory of the firm, as well as the economic calculation theories that Mises and Hayek developed, in order to explain why some TQM failures might have occurred.

A Case Study: Changing Human Resource Management Education To Fit The Field, Michael Bedell, Gary H. Kritz

The Coastal Business Journal

The field of Human Resource Management has embarked upon a process of significant change. To keep up with changes to the field, Barksdale (1998) argued that so too must HR education change. This article presents an effort that changed the HR educational model from a functional silos focused model to an integrated outcome-based model. The logic for the change, what changes were made, and comments about the outcomes are presented.

An Overview Of Recent Trends In Incentive Pay Programs, Mike Schraeder, J. Bret Becton

The Coastal Business Journal

This article examines recent trends and developments in an increasingly popular HR practice--incentive pay programs. In addition to highlighting major developments in recent empirical studies, this article also synthesizes recent research pertaining to general guidelines or strategies for design, implementation, and the utilization of incentive pay programs. Counter arguments pointing out potential pitfalls and precautions will also be discussed. The article concludes by offering some recommendations for future research.

The Remainder Effect: How Automation Complements Labor Quality, James Bessen, Erich Denk, Chen Meng

Faculty Scholarship

This paper argues that automation both complements and replaces workers. Extending the Acemoglu-Restrepo model of automation to consider labor quality, we obtain a Remainder Effect: while automation displaces labor on some tasks, it raises the returns to skill on remaining tasks across skill groups. This effect increases between-firm pay inequality while labor displacement affects within-firm inequality. Using job ad data, we find firm adoption of information technologies leads to both greater demand for diverse skills and higher pay across skill groups. This accounts for most of the sorting of skills to high paying firms that is central to rising inequality.

Microfinance And The Role Of Accounting In Supporting Family-Resilience-Based Women’S Empowerment, Desi Adhariani

The Qualitative Report

This action research aims to explore the issues of microfinance and women’s empowerment in urban Indonesia, and the role of accounting on the issues. Drawing on critical accounting theory, this study employs feminism and empowerment theory based on Foucault’s work to investigate the activities of female micro-entrepreneurs who are members of a Sharia cooperative. The study was conducted using an action research method for eight months with observation and interviews with 40 female micro-entrepreneurs. It is found that the lending scheme applied in the cooperative follows the principle of family resilience. In this context, the empowerment is not aimed at …

Organizational Change Process Milwaukee - Intervention Overview, Quality Improvement Center For Workforce Development

Other QIC-WD Products

This Intervention Overview draws heavily from Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC model, Oxford University Press (2018). This book was written by Drs. Anthony Hemmelgarn and Charles Glisson based on 20+ years of intensive implementation and research experience within child welfare and mental health organizations. Dr. Hemmelgarn consulted with the QIC-WD on this project and served as the ARC specialist in Milwaukee.

ARC is an organizational change process aimed at improving organizational culture and climate and the availability, responsiveness, and continuity of services in human service organizations. It …

Organizational Change Process Milwaukee - Intervention Background, Quality Improvement Center For Workforce Development

Other QIC-WD Products

What is ARC and why was it selected?

ARC stands for availability, responsiveness, and continuity and is an organizational change process. It is aimed at improving the organizational culture and climate and the availability, responsiveness, and continuity of services provision in human service organizations. ARC involves three primary strategies:

1. embedding five core principles of effective organizations into all aspects of organizational functioning;
2. installing most (but not necessarily all) of 12 key organizational component tools and processes to improve services in accordance with the five principles; and
3. building mental models and shared beliefs that support the successful application of ARC principles …

A Dynamic System Of Job Performance With Goals And Leadership Changes As Shocks, Christopher R. Dishop, Valerie Good

Peer Reviewed Articles

Two consistent predictors of salesperson job performance include goals and leadership. Much of the research related to these domains, however, has two limitations. First, it is removed from an understanding of how effects operate when performance is viewed as a dynamic system, or a construct with inherent feedback loops and a tendency to ebb and flow over time. Second, it focuses on leadership behaviors rather than leadership changes (i.e., experiencing a change in one’s supervisor), even though employees in today’s workforce often experience the event of having a leader replaced. We extend this literature by establishing and testing a theory …

Risky Business? Shareholder Value Effects Of Service Provision, Antonios Karatzas, George Daskalakis, Marko Bastl, Mark Johnson

Management Faculty Research and Publications

Business model innovation by manufacturing firms, through the addition of services to the core product offerings, has been steadily on the rise. However, this can pose risks for the firms’ long-term viability and profitability. Here, we examine the short-term financial effects of the sale of different product-service combinations. We use the event study methodology to investigate the stock market reaction to 1025 new contract announcements by 41 large manufacturers from 1987 to 2016.679 of these announcements involve the sale of standalone products, while the remaining 346 are product-service deals which we classify as low-, medium- or high-risk depending on whether …

Conflicting Institutional Logics As A Safe Space For Collaboration: Action Research In A Reforestation Ngo, Simon J.D. Schillebeeckx, Ryan K. Merrill

Research Collection Lee Kong Chian School Of Business

Climate change is the defining issue of our time. Taking urgent action to combat climate change and its impacts (Sustainable Development Goal 13) is one of the most wicked problems governments, companies, and civil society have ever had to solve (Reinecke & Ansari, 2016). The path to solving the climate crisis is reasonably well defined but the road ahead is treacherous. We need to decarbonize the economy so that we can decouple growth from carbon emissions. This requires massive investments in clean energy, a radical rethink of the food production system, and innovations in aviation and primary extractive industries to …

Applying Coleman’S Boat In Management Research: Opportunities And Challenges In Bridging Macro And Micro Theory, Amanda Cowen, Floor Rink, Ilya R. P. Cuypers, Denis Gregoire, Ingo Weller

Research Collection Lee Kong Chian School Of Business

Over the years, ongoing conversations in Academy of Management Journal—and the broader management literature—have emphasized the value of research that bridges the macro and micro domains (Hitt, Beamish, Jackson, & Mathieu, 2007; Molloy, Ployhart, & Wright, 2011; Morgeson & Hofmann, 1999; Paruchuri, Perry-Smith, Chattopadhyay, & Shaw, 2018). Calls for cross-boundary work typically argue that bridging these two domains is required to understand and solve the complex management issues that societies face (George, Howard-Grenville, Joshi, & Tihanyi, 2016; House, Rousseau, & Thomas-Hunt, 1995; Kozlowski & Klein, 2000). Responses to the organizational challenges posed by the COVID-19 pandemic, or to societal problems …

Introduction To The Business Of Sustainability: An Organizing Framework For Theory, Practice And Impact, Gerard George, Martine R. Haas, Havovi Heerjee Joshi, Anita M. Mcgahan, Paul Tracey

Research Collection Lee Kong Chian School Of Business

Human activity needs to become sustainable, and businesses have a massive role to play in it. Important progress has occurred. The Coronavirus pandemic has reinforced the importance of sustainability and resilience. Businesses have become champions of the United Nations’ Sustainable Development Goals (SDGs), both by integrating them into their core activities and by developing strategies and metrics to achieve them. Despite this progress, more must be done to achieve sustainability targets on a timetable that is relevant. While the narratives of businesses are often exciting, their follow-through with implementation remains limited. So too is information on successful practices, conceptual knowledge …

تشخيص واقع تطبيق إدارة الجودةالشاملة في المستشفيات اللبنانية, Wael Attar, Kamel Barbar

Al Jinan الجنان

The aim of this study is to diagnose the reality of the application of total quality management in Lebanese hospitals. In order to achieve this, the tow researcher have selected a stratified random sample of 203 workers from the community of study which is represented by the number of workers employed in Al Rassoul Al Aazam Hospital , Beirut. A questionnaire was distributed to them it has been verified to prove its sincerity and persistence. It included over 21 items distributed on the four axes: Focusing on the customer (patient), continuous improvement, top management commitment, and employee involvement. By entering …

Emphasizing “Me” Or “We”: Training Framing And Self-Concept In Network-Based Leadership Development, Theresa M. Floyd, Kristin L. Cullen-Lester, Houston F. Lester, Travis J. Grosser

Management and Marketing Faculty Publications

This study explores how the motivational framing of a network training program may positively or (inadvertently) adversely impact participants' discomfort with strategic networking and motivation to network. We examine the impact of a “me-focused” framing (i.e., on the personal career benefits that individuals can accrue through strategic networking) and a “we-focused” framing (i.e., on the benefits to the team/organization of individuals' strategic networking) compared to a control group in two field-based quasi-experiments. In both studies, we found no difference between the two training frames in their effect on the two training outcomes when looking at participants' reactions, on average. However, …

A Social Network Perspective On Workplace Inclusion: The Role Of Network Closure, Network Centrality, And Need For Affiliation, Travis J. Grosser, Christopher M. Sterling, Rohit S. Piplani, Kristin L. Cullen-Lester, Theresa M. Floyd

Management and Marketing Faculty Publications

Organizations are increasingly recognizing the important role employee inclusion perceptions play in promoting positive employee attitudes and behaviors. Although social networks are frequently cited as being a driver of perceived inclusion, little empirical work has examined the social network conditions that give rise to it. We address this gap by examining how both network position (indegree centrality) and network structure (network closure) relate to perceived workplace inclusion. We test our hypotheses with a sample of 364 professionals in a multinational pharmaceutical firm. We find that both indegree centrality and network closure are positively related to perceived workplace inclusion. The relationship …

Chapter 10: Improving Organizational Commitment To Diversity, Equity, Inclusion, And Belonging, Abeni El-Amin Ph.D.

Management Faculty Publications

This chapter aims to provide useful information about the implementation of diversity equity, inclusion, and belonging (DEIB) to improve organizational performance. This chapter provides a conceptual framework for organizational leaders who desire additional awareness and knowledge regarding the nature, extent, and impact of diverse employees’ barriers. Further, the purpose of this endeavor is to demonstrate that the persistent lack of recruitment, promotion, and retention of diverse employees is due to systemic, structural, organizational, institutional, cultural, and societal obstacles. Further, the theory of generative interactions (TGI) supports how obstacles must be acknowledged and eliminated through increased awareness of the issues linked …

Chapter 7: The Business Case For Implementing A Diversity And Inclusion Quality-Based Strategy, Abeni El-Amin Ph.D.

Management Faculty Publications

Diversity, equity, inclusion, and belonging (DEIB) strategy consists of theories, concepts, and methods that managers can use to ensure organizations achieve profitability and long-term growth. A DEIB strategy utilizing quality management principles helps leaders make better decisions to improve competitive position and create value for its key stakeholders. This chapter provides managers and leaders a perspective on organizational development. Further, DEIB strategic thinking applies to organizations regardless of their activities. This chapter introduces DEIB leaders to the main theories, concepts, and models of strategic analysis from a quality perspective and emphasizes their role in diversity management practices.

Preface: Implementing Diversity, Equity, Inclusion, And Belonging Management In Organizational Change Initiatives, Abeni El-Amin Ph.D.

Management Faculty Publications

Implementing Diversity, Equity, Inclusion, and Belonging Management in Organizational Change Initiatives is an indispensable reference source that provides an interdisciplinary perspective of how issues and challenges pertaining to Diversity, Equity, Inclusion, and Belonging Management (DEIB) affect organizational performance. Additionally, there has been a fundamental shift in the importance of DEIB initiatives in organizations. Further, as leaders navigate change management, they must ask themselves critical questions: what went right, wrong, and what can be improved? Leaders must encourage stakeholders’ to openly share their experiences when DEIB issues arise. Leaders may find challenges engaging stakeholders’ due to a myriad of concerns yet …

Organizational Change Process Milwaukee - Theory Of Change, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Milwaukee, the theory of change was driven by the results of the Organizational Social Context (OSC) Measure administered during the needs assessment process. More specifically, the OSC showed that there were several aspects of both culture and climate that were in need of improvement, including 1) a hierarchical and rigid decision-making structure, 2) high role conflict and change resistance within …

Do Multilingual Employees Better Adjust To Work Environment Changes? Examining The Case Of A Credit Union During The Covid-19 Pandemic, Timothy Veach, Yeongjoon Yoon, John D. Iglesias

Faculty Publications - College of Business

Purpose: Organizations have been challenged to identify antecedents to improved employee adjustment to the work environment changes that arose in the wake of the COVID-19 global pandemic. This study explores the effect of multilingualism on employee ability to adjust to workplace changes based on the concept that multilinguals have been found to switch between tasks more efficiently as compared to monolinguals. Methodology: Applying a sequential explanatory mixed methods research approach, quantitative performance evaluation data on 207 credit union employees is analyzed using hierarchical linear modeling to predict employee performance, and thematic analysis of qualitative data representing the adjustment narratives of …

Going Backstage: Examining Justice Perceptions Of Electronic Performance Monitoring, Maurice Harris

Electronic Theses and Dissertations

Organizations are rapidly adopting emerging technologies, popularly known in the media as “bossware,” that track the behaviors of employees. The use of these technologies to monitor worker performance is known as electronic performance monitoring (EPM) in the academic literature. EPM systems increasingly utilize advanced algorithms, equipping companies with the capabilities to expose employees' actions, thoughts, and feelings. Prior research on EPM has focused mainly on the reactions of front-line workers, ignoring the perceptions of employees who work at different hierarchical levels within their organizations. An organizational justice perspective is used to examine how a company’s decision to grant employees the …

Chapter 9: Building An Iron-Clad Supplier Diversity Program, Quinton L. Marks, Abeni El-Amin Ph.D.

Management Faculty Publications

There are critical issues identified with reconciling parity in supplier diversity initiatives. Supplier diversity programs (SDP) are an instrument utilized to facilitate the process. This endeavor analyzes the best techniques to develop diversity, equity, inclusion, and belonging (DEIB) strategy to develop manufacturing suppliers. Moreover, quality control frameworks for developing supplier diversity programs in manufacturing necessitates strategic planning, which is necessary to support supplier diversity initiatives. For instance, questions that supplier diversity managers must ask include, Does the company have an existing minority supplier program? If so, what are its pros, cons, and evaluative measures? If not, why hasn’t there been …

An Exploratory Study On The Impact Of Covid-19 On U.S. State Boards Of Accountancy, J Gregory Jenkins, Velina Popova, Mark D. Sheldon

2022 Faculty Bibliography

In the United States (U.S.) individual state boards of accountancy govern the accounting profession within each state. When COVID-19 struck the U.S., state boards worked to maintain normal operations. This study examines how COVID-19 affected the regulatory and oversight activities of the state boards of accountancy and the ways in which boards adapted to the pandemic. We interview executive directors from 21 state boards to determine the pandemic’s impact on board operations and continuing professional education requirements. We also evaluate whether state boards implemented guidance from parties such as theNational Association of State Boards of Accountancy (NASBA), and the resources …