Digital Commons Network^™

A General, But Readily Adaptable Model Of Information System Risk, Steven Alter, Susan A. Sherer

Business Analytics and Information Systems

This article is the first of two whose goal is to advance the discussion of IS risk by addressing limitations of the current IS risk literature. These limitations include:

• inconsistent or unclear definitions of risk,
• limited applicability of risk models,
• frequent omission of the temporal nature of risk, and
• lack of an easily communicated organizing framework for risk factors.

This article presents a general, but broadly adaptable model of system-related risk. The companion article, Volume 14, Article 2[Sherer and Alter, 2004] focuses on IS risk factors and how these factors can be organized.

This article starts by identifying criteria for …

An Exploratory Study Into Open Source Platform Adoption, Jason Dedrick, Joel West

Faculty Publications, School of Management

Research on open source software has focused mainly on the motivations of open source programmers and the organization of open source projects (Kogut and Metiu, 2001 and Lerner and Tirole, 2002). Some researchers portray open source as an extension of the earlier open systems movement (West and Dedrick, 2001). While there has been some research on open-systems software adoption by corporate MIS organizations (Chau and Tam, 1997) the issue of open source adoption has received little attention. We use a series of interviews with MIS managers to develop a grounded theory of open source platform adoption. We contrast this to …

Organizational Cultures Of Libraries As A Strategic Resource, Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. Von Dran, Jeffrey M. Stanton

School of Information Studies - Faculty Scholarship

Theorists have suggested that organizational culture is a strategic resource that has value in ensuring the continuing existence and success of organizations (Michalisin, Smith, & Kline, 1997; Barney, 1986, 1991; Hult, Ketchen, & Nichols, 2002; Gordon, 1985). This assertion is supported by various studies that have linked organizational culture to broad strategic outcomes such as an organization’s ability to manage knowledge (Davenport, Long, & Beers, 1998; Storck & Hill, 2000), innovation capability (Hauser, 1998), and strategic management of information technology (Kaarst-Brown & Robey, 1999; Reich & Benbasat, 2000; Schein, 1985). Based on this research, we suggest that there are characteristics …

Cpa Consultant, Volume 17, Number 4, December/January 2004, American Institute Of Certified Public Accountants (Aicpa)

Newsletters

No abstract provided.

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

The Moderating Roles Of National Culture And The Country Institutional Profiles On The Effect Of Market Orientation And Entrepreneurial Orientation On The Performance Of Banks In Jordan: An Empirical Investigation, Musa A. Dwairi

Doctoral Dissertations

The primary purpose of the study was to extend Jaworski and Kohli's (1993) market orientation (MO) model in the banking industry of Jordan. Specifically, the study (1) added entrepreneurial orientation (EO) as a second mediating variable with market orientation, (2) incorporated national culture and country institutional profile as moderators on the performance effects of MO and EO, and (3) replicated other relationships in the market orientation model of Jaworski and Kohli in the banking industry of Jordan. These moderating variables explained some of the discrepancies in the direct performance effects of MO and EO observed in international contexts.

To accomplish …

2003-2004 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

2003-2004 Financial Summary of Morehead State University.

Product Innovation In Financial Services: A Survey, Christopher O'Brien

Journal of Actuarial Practice (1993–2006)

This paper considers product innovation in insurance and other financial services, an area where actuaries have an important role. It considers the proposition that there is no unique formula for success and that what works well in one situation may not work well in another. It first examines the sources of ideas for new products and, in particular, the role played by consumers, which is generally regarded as weak. It then looks at how ideas are implemented, with particular importance attributed to cross-functional teams and the formality of the product development process. Then it considers how success is measured (with …

Writing Reflective Case Studies For The Engineering Management Journal (Emj), Timothy Kotnour, Rafael Landaeta

Engineering Management & Systems Engineering Faculty Publications

This paper's intent is to help authors write reflective case studies for the Engineering Management Journal (EMJ). We offer a process to convert an applied research project with an organization to an EMJ manuscript. Writing a reflective case study is a process of abstracting experiences into approaches, processes, tools, challenges, and "lessons" for a broad audience of engineering managers. This paper serves as a guide for authors to write reflective case studies.

New England Journal Of Entrepreneurship, Spring 2004

New England Journal of Entrepreneurship

No abstract provided.

Understanding The Relationship Between Organizational And Individual Adoption Of It Innovations: Literature Review And Analysis, Anand Jeyaraj, Joseph Rottman, Mary Lacity

Management Information Systems Faculty Publications

Researchers who study IT innovations aim to understand the relationship between two different loci of adoption1 – individual adoption and organizational adoption. A first step is diagnosis of the current state of empirical research on IT innovation adoption. We analyzed 486 relationships between independent variables (IVs) and dependent variables (DVs) found in 89 empirical studies of which 45 studied individual adoption and 44 studied organizational adoption. We categorized 135 IVs into 4 classes (organizational variables such as top management support, individual variables such as age, innovation variables such as relative advantage, and environment variables such as external pressure). We classified …

An Examination Of Cross-Cultural Understanding In A Global Automotive Company, A. Dale Phillips

Dissertations

Purpose of the Study

Global Motors o f the United States and Baumgart AG of Germany came together to produce an automobile that was marketable in both countries. Since this project involved people from two cultures, the purpose of this study was to examine perceived cultural markers at work during this joint vehicle development project by identifying these markers and investigating their effects on the overall success of the joint-venture project.

Methodology

I chose to use a qualitative methodology, specifically focus groups. All engineers who worked on the project team received an email inviting them to participate and assuring them …

An Initial Look At Technology And Institutions On Defense Industry Consolidation, John D. Driessnack, David R. King

Management Faculty Research and Publications

Conventional wisdom holds that defense industry consolidation resulted from decreased defense spending. However, we maintain that understanding dynamic changes in key defense institutions helps provide a more complete explanation for observed consolidation. Specifically, we examine the interaction of evolving technology and changing institutions. Institutions reviewed include procurement policies, weapons requirements process and the procurement organizations. We take an initial look at the industry and highlight how these changes influenced transaction costs in the defense industry more fully explain the forces driving consolidation and provide greater insight to policy makers seeking to improve the performance of the defense industry. Further research …

A Theory Of Effective Computer-Based Instruction For Adults, Janis Sue Lowe

LSU Doctoral Dissertations

Computer-based instruction (CBI) was considered the technological phenomenon to revolutionize education and training. Today, the Internet and computer technology are reported to have significantly altered the education landscape (Johnson & Aragon, 2002). The rapid advances in technology, the need for lifelong learning, and the growth of non-traditional students have encouraged the use of the computer as a method of instructional delivery. Evaluating the effectiveness of CBI as a whole technology is very difficult. The inability to measure effectiveness is attributable in part to the fact that CBI is not just one component, but a complex range of services and activities …

Is Organizational Democracy Worth The Effort?, Jeffrey S. Harrison, R. Edward Freeman

Management Faculty Publications

Organizational democracy is frequently associated with increased employee involvement and satisfaction, higher levels of innovation, increased stakeholder commitment, and, ultimately, enhanced organizational performance. However, democratic processes can also absorb significant time and other organizational resources and bog down decisions, which may lead to reduced efficiency. This article summarizes the pros and cons of organizational democracy. It also introduces and integrates ideas from the three other articles in this special forum. In the end, we conclude that although the economic arguments for organizational democracy may be mixed, increased stakeholder participation in value creation and organizational governance can benefit both society and …

Meta-Analyses Of Post-Acquisition Performance: Indications Of Unidentified Moderators, David R. King, Dan R. Dalton, Catherine M. Daily, Jeffrey G. Covin

Management Faculty Research and Publications

Empirical research has not consistently identified antecedents for predicting post-acquisition performance. We employ meta-analytic techniques to empirically assess the impact of the most commonly researched antecedent variables on post-acquisition performance. We find robust results indicating that, on average and across the most commonly studied variables, acquiring firms’ performance does not positively change as a function of their acquisition activity, and is negatively affected to a modest extent. More importantly, our results indicate that unidentified variables may explain significant variance in post-acquisition performance, suggesting the need for additional theory development and changes to M&A research methods.

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Technology and Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh

Journal of International Technology and Information Management

E-branding provides non-profit organizations (NPOs) with new opportunities to communicate their missions, which is of paramount importance in a market segment that competes for donations and voluntary labor. Since successful e-branding is determined by both internal and external communication strategies, we developed a framework which explains the interdependency of these two factors in NPOs. Our findings are based on qualitative interview data and a website analysis of eleven Austrian NPOs. The NPOs' internal and external e-communication strategies are categorized into three successive levels each and combined in a two-dimensional grid, which shows how NPOs integrate their communication strategies.

Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Technology and Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

Expert Knowledge And The Role Of Consultants In An Emerging Knowledge-Based Economy, Hans-Dieter Evers, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

In the emerging globalised knowledge society/economy, a group of professionals, namely experts and consultants gain in importance. The paper discusses the following issues: Who are these experts and consultants? Why is this group of knowledge workers strategically important and why is their importance - socially in terms of number of persons and economically in terms of output or turnover - growing? How can we explain the increasing professionalisation of consultants? How do they gain their expertise and which role does academic knowledge play in professional attainment? How do consultants package and apply expert knowledge? What are the challenges experts and …

Notes From An ‘Intelligent Island’: Towards Strategic Knowledge Management In Singapore’S Small Business Sector, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh

Research Collection Lee Kong Chian School Of Business

This essay outlines some of the benefits and challenges of implementing strategic knowledge management systems in small and medium-sized enterprises (SMEs) with reference to respective initiatives in the Republic of Singapore. The article addresses following research questions: What is knowledge management (KM) and why has it become an issue? How can SMEs benefit from strategic KM? What are the potential pitfalls of KM applications in small firms? What are the strategic imperatives of using KM in SMEs? Do small and large firms require different KM systems? What are the critical success factors which have to be considered during implementation? How …

Absorptive Capacity And Entrepreneurship, Shaker A. Zahra, Gerard George

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Organizational Forming In Amodern Times: Reinserting The Dynamic Into The Organizational, Paul Donnelly

Conference papers

While there is an obvious concern that “new organizational forms” are appearing, and despite the topic receiving increased attention, scholars, as yet, have been unable to theorize, grasp or account for these new forms adequately. In continuing to look for the ‘new’ with ‘old’ lenses, we are seeing neither real departure from Weberian conceptualizations other than oppositional approaches still in search of an essential entity, nor much consideration given to the possibility that the paradigmatic approach to form is also part of the problem. In light of this, I posit that thinking within a modernist epistemological framework has served to …

Perceived Likelihood Of Activity-Based Costing To Succeed In A University Setting, Nazmi Jarrar

Theses: Doctorates and Masters

The study provides exploratory empirical evidence on the likelihood of Activity Based Costing (ABC) to succeed in a university setting and the association of this success with specific behavioral implementation factors. The study examined perceptions of Edith Cowan University's ABC users and preparers of the likelihood of the system to succeed in the University and their perceptions of eleven behavioral implementation factors identified by previous studies to have significant association with ABC implementation success. Results were analyzed so as to determine the significance of the correlation between the users' and preparers' perceptions of each of the eleven factors and their …

Practicing Cpa, Vol. 27 No. 8, October 2003, American Institute Of Certified Public Accountants (Aicpa)

Newsletters

No abstract provided.

Business Faculty Opinions Of Teaching Methods And Resources, Gundars Kaupins, Malcolm Coco

Mountain Plains Journal of Business and Technology

About two hundred and eighty business professors compared seventeen teaching methods and resources based on four objectives. Interactive, hands-on teaching methods such as internships were rated first and less interactive teaching resources such as radio were rated last. Web courses that included more interaction such as chats were rated higher than Web courses with audio, typed lectures, and videos. However, all four types of Web courses investigated were rated in the bottom half of the teaching methods and resources. Results correspond to major principles of andragogy theory.

Virtual Flexibility: A Reexamination Of The Concept Of Organizational Slack, Roy B. Johnson, John Minton, John W. Ray

Mountain Plains Journal of Business and Technology

This article reviews changes taking place in the business environment and in the field of strategic management, contrasting the traditional industrial organizational economics paradigm with the new hypercompetitive or Austrian paradigm. It then demonstrates the implications of this paradigm shift in a detailed examination of the concept of organizational slack, highlighting new forms, applications and value for slack in the new hypercompetitive environment.

Teaching The Potential Impacts Of Technology Growth On Required Rates Of Return, John D. Groesbeck

Mountain Plains Journal of Business and Technology

As professors of economics and finance, we often teach that technology enhances profits, which is well and good, and probably true from a macroeconomic point of view. However, recent market experiences with respect to the technology sector show that the process of technological innovation is often messy, and subject to devastatingly high levels of risk at the firm level. It is the intent of this paper to provide financial educators with some tools to incorporate the assessment, and pricing of technology risk in the undergraduate and graduate curriculum.

The Future Search Conference: A Development Tool For Organizational Learning, Paula S. Weber, Vicky J. Mcintyre, Margaret A. Young

Mountain Plains Journal of Business and Technology

The future search conference methodology was examined for its utilization of organizational learning tools. Organizational learning tools are tools designed to aid an organization toward becoming a learning organization. Analysis reveals that future search conference design includes organizational learning tools of dialogue, scenario planning, the “Merlin Exercise” and knowledge management and mapping. To some extent, the future search conference design also uses practice fields and action learning.