Digital Commons Network^™

Exploitation, Exploration, And Firm Performance: The Case Of Small Manufacturing Firms In Japan, Takehiko Isobe, Shige Makino, David B. Montgomery

Research Collection Lee Kong Chian School Of Business

The purpose of this study is to investigate the relationship between technological capabilities and firm performance. We divide technological capabilities into two types – exploitation, which refers to refinement, production and execution, and exploration, which refers to searching, flexibility, and innovation. Based on a sample of 302 small and medium-sized manufacturing firms in Japan, our analysis reveals that exploitation relates more positively to operational efficiency than exploration, and conversely, exploration relates more positively to strategic performance, such as technological innovation and new product development, than exploitation. Moreover, firms with superior exploitation capabilities tend to possess superior exploration skills. Our findings …

Recent Research Of Note, Tahira M. Probst

Organization Management Journal

No abstract provided.

Recent Research Of Note, Tahira M. Probst

Organization Management Journal

No abstract provided.

Complexity Theory As A Practical Management Tool: A Critical Evaluation, Aaron C.T. Smith

Organization Management Journal

Complexity theory is receiving increasing attention in both academic and popular literature as a potential management tool. As momentum gathers surrounding its popularity in practical management, complexity theory is poised to become a management ‘fad’, and potentially an influential paradigm for the future. However, much of the literature concerning complexity theory contains inconsistent terminology and a lack of operationally empirical definitions. This has made it difficult for researchers to specify empirical questions in order to frame complexity research, and for practitioners to acquire the key principles for implementation. It has also opened a Pandora’s Box of commentaries which proclaim that …

Complexity Theory As A Practical Management Tool: A Critical Evaluation, Aaron C.T. Smith

Organization Management Journal

Complexity theory is receiving increasing attention in both academic and popular literature as a potential management tool. As momentum gathers surrounding its popularity in practical management, complexity theory is poised to become a management ‘fad’, and potentially an influential paradigm for the future. However, much of the literature concerning complexity theory contains inconsistent terminology and a lack of operationally empirical definitions. This has made it difficult for researchers to specify empirical questions in order to frame complexity research, and for practitioners to acquire the key principles for implementation. It has also opened a Pandora’s Box of commentaries which proclaim that …

What Do Self And Peer Ratings Really Measure?, Gary J. Greguras, Chet Robie, Robert J. Koenigs, Marise Born

Research Collection Lee Kong Chian School Of Business

No abstract provided.

A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace

Honors Theses

Market analysis of pay structure for employees of Summit Pointe using data from two surveys, CompData (Compensation Data Michigan) and ASE (American Society of Employers-Southwest Michigan Region).

An Empirical Investigation On End-Users’ Acceptance Of Enterprise Systems, Fiona Fui-Hoon Nah, Xin Tan, Soon Hing Teh

Research Collection School Of Computing and Information Systems

Despite the huge investments by organizations in ERP implementation, maintenance, and user training, ERP implementation failures and less-than-satisfactory productivity improvements are common. End-users’ reluctance or unwillingness to adopt or use the newly implemented ERP system is often cited as one of the main reasons for ERP failures. To examine factors leading to the lack of end-user acceptance of ERP systems, we reviewed the literature on user adoption of IT in mandatory contexts, developed hypotheses to explain ERP user acceptance, and conducted a survey study to test the hypotheses. In particular, we examined end-users’ attitudes toward system use and symbolic adoption, …

Stripping To The Undercoat: A Review And Reflections On A Piece Of Organization Theatre, Timothy Adrian Robert Clark, Iain Mangham

Research Collection Lee Kong Chian School Of Business

In this article, we review one 'tailor-made play', one piece of organization theatre called Varnishing the Truth. We then reflect on the questions we asked of ourselves while watching this performance and reviewing the video of it: how does this activity relate to its claimed theoretical foundations (Boal's forum theatre)? Is forum theatre an appropriate model for organization theatre? Can 'things be made to move' by an activity such as the one to which we were an audience? In the process of answering these questions, we emphasize the reductive adoption of radical techniques (that is, Boal's forum theatre); the depoliticization …

Practioner- Heal Thyself! Challenges In Enabling Organizational Health, Kathyrn Goldman-Schyuler

Organization Management Journal

In order to elucidate my approach to organizational health, I explore the inter-relationship between organizational health and the consultant’s state of being in the context of writings that have influenced the development of my work as an organizational change consultant over the past 20 years: the behavioral sciences and less traditional sources, such as studies with Moshe Feldenkrais, the writings of GI Gurdjieff and the Fourteenth Dalai Lama, Tenzin Gyatso, and recent research on the impact of meditation on leaders. This is placed in the context of Frost’s (1999, 2001) research on “toxic handlers”.

Infotech Update, Volume 13, Number 3, May/June 2004, American Institute Of Certified Public Accountants. Information Technology Section

Newsletters

No abstract provided.

A Tale Of Two Colleges: The Fiscal Crisis Of The 1990'S Strategies For Managing In Uncertainty, Penelope Wheeler Stohn Brouwer

Student Scholarship

Using a case methodology this study focuses on how two state colleges responded to fiscal stress in the decade of the 1990's, a period of national recession and political change for public higher education. Informed by archival information, fiscal data and interviews with campus decision makers, this work tells the story of how these two campuses addressed fiscal decline. The recollections and perceptions of those who played a role in crafting and implementing response to change are analyzed as efficiency and effectiveness strategies that comprised the unique approach taken by each college. "Shaw College" and "Dalton College" were deliberately chosen …

Institutionalism And Transformational Leadership: Exploring Linkages Between The Two Perspectives, Margaret L. Drugovich

Student Scholarship

This research explored the ways in which the contemporary notion of transformational leadership might extend the neoinstitutional approach to organizational change and politics. The role of leadership in converting deeply taken-for-granted, change-impeding structures and practices, such as shared governance, into ones that facilitate organizational adaptation in the highly institutionalized field of liberal arts colleges was explored. It was hypothesized that the president’s leadership style would impact institutional outcomes such as financial viability, indices of quality, and curricular innovation by its effect on in-place consensus structures. It was further hypothesized that the effect of leadership on these outcomes would be moderated …

Change On The Frontlines: A Perspective From The Trenches, Manoj Nakra

Student Scholarship

This research attempts to correlate outcomes of the change process as changes in work behaviors\, the individual response to change on the frontlines of an organization\, in terms of change content and process attributes. A goal of the research was to use existing research to develop an integrated understanding of what happens when change is implemented by understanding potential mechanisms that may be involved in influencing successful change. A causal model of organizational change is developed\, based upon the theory of planned behavior\, with attitude as a precursor to changes in work routines\, and causal linkages are hypothesized via three …

Esop Accounts, Age, And Seniority: Effect On Work Related Behavior At Four Small Companies, Raymond A. Lancaster

Student Scholarship

The present study examined employees' work related behavior at four compnaies with Employee Stock Ownership Plans (ESOPs). The study's three hypotheses were: if a worker perceived he/she had a substantial economic interest in the firm through the ESOP, as the employee approached retirement age, or as the employee's years of service increased; then the employee's work related behavior would be positively affected. Companies participating in the study were small (annual revenues of $55 million or less), profitable (in at least four of the last five years), privately owned (no company shares traded in public markets), operated in the manufacturing sector, …

Jan'l Passe Li Passe: The Haitian Organization In The American Landscape, Nesly Metayer

Student Scholarship

For the purpose of this research I have conducted four focus groups with a total of twenty four participants in two distinct geographical areas of the US and within two distinct organizations. I was amazed to realize while doing the data coding and data analysis that in the absence of geographical clues it was almost impossible to distinguish the focus groups from each other. How is it possible that such disparate groups of people from different educational and professional backgrounds located in such different social environments have exactly the same experience in the US-based Haitian organization? Why is it that …

The Role Of Trust Between Project Managers And Project Sponsors In Information Technology Projects, Patricia A. Sahm

Student Scholarship

The increase in information technology (IT) projects has brought about related growth in project manager/project sponsor dyads. Although this dyad is acknowledged as important to project success, the nature of the relationship and its impact on project success factors remain under explored. Using 87 project manager/project sponsor dyads, the author of this study analyzed the effects of two interpersonal trust dimensions (cognitive trust and affective trust) on performance and satisfaction outcomes. Results of the data analysis show that project management dyad work is affected by the introduction of interpersonal trust. In particular, cognitive trust has a positive impact on metrics …

Guest Editor’S Introduction: Controversies And Continuities In Management Studies: Essays In Honour Of Karen Legge, Timothy Adrian Robert Clark

Research Collection Lee Kong Chian School Of Business

This issue represents a moment of transition in the history of the Journal of Management Studies. After being involved with the Journal in a number of capacities for over 25 years, Karen Legge is retiring as a General Editor. We mark this event by publishing a collection of critical essays stimulated by her work as an influential writer and researcher in management studies. Whether as colleague, teacher or editor she has continually struck a balance between developmental mentoring, critical insight, sage service, and a sense of humour and enjoyment for each task she undertakes. Karen embodies many of those qualities …

Adaptation To Changing Marketplace Conditions By Psychologists In Independent Practice, Keith James Monroe

All-Inclusive List of Electronic Theses and Dissertations

Recent surveys have provided support to the frequently asserted opinion that managed care has negatively impacted psychologists in independent practice. Many recommendations have been made by professional organizations to address the negative impact and most have been directed at guiding practitioners to adapt to changes in health care delivery. However, there is little data on how private practitioners evaluate these recommendations or if they are using these strategies to adapt to the changing practice environment. The focus of this dissertation was to assess the extent that psychologists in independent practice have adopted the recommended strategies. By establishing a representative sample …

Accounting For Differences In Factory Performance When Adopting Flow Based Production Techniques: A General Purpose Conceptualization, Michael R. Lopez

Student Scholarship

Despite abundant information describing the advantages that accrue from successful implementation of world class manufacturing (WCM) best practices, previous research provides little insight as to why the same techniques are able to foster competitiveness at one site yet fail to do so in another. Practitioners maintain that such discrepancies are due to contextual factors that preclude even immanently rational improvements from manifesting themselves in their operations. General purpose technology (GPT) theory suggests that heterogeneity results from innovational complementarities needed to fully benefit from the routine use of WCM practices. This exploratory study provides empirical support for complementary organizational changes, whereas …

Revised Estimates Of Dimension And Exercise Variance Components In Assessment Center Postexercise Dimension Ratings, Charles E. Lance, Tracy A. Lambert, Amanda G. Gewin, Filip Lievens, James M. Conway

Research Collection Lee Kong Chian School Of Business

The authors reanalyzed assessment center (AC) multitrait-multimethod (MTMM) matrices containing correlations among postexercise dimension ratings (PEDRs) reported by F. Lievens and J. M. Conway (2001). Unlike F. Lievens and J. M. Conway, who used a correlated dimension-correlated uniqueness model, we used a different set of confirmatory-factor-analysis-based models (1-dimension-correlated Exercise and 1-dimension-correlated uniqueness models) to estimate dimension and exercise variance components in AC PEDRs. Results of reanalyses suggest that, consistent with previous narrative reviews, exercise variance components dominate over dimension variance components after all. Implications for AC construct validity and possible redirections of research on the validity of ACs are discussed.

Customer Relationship Marketing And Effects Of Demographics And Technology On Customer Satisfaction And Loyalty In Financial Services, Priscilla Gaudet Aaltonen

Theses and Dissertations in Business Administration

In today's market, financial institutions are adopting Customer Relationship Marketing (CRM) as a strategy aimed at collecting and using data to deliver increased customer value (Payne, Holt, Frow 2000) and, in turn, to increase customer satisfaction and, ultimately, customer loyalty. However, as more studies are being done on the outcome of CRM strategies over time, it is becoming evident that the costs often outweigh the expected benefits and CRM projects have consistently over-promised and under-delivered (Norman and Zafar 2001). Often, customer satisfaction is increased slightly but loyalty rates do not increase at all.

To date, much of what has been …

Entrepreneurial Mindset In Department Of Defense (Dod) Organizations: Antecedents And Outcomes, Christopher C. Wood

Theses and Dissertations

Department of Defense (DoD) and Air Force senior leaders have called for transforming the way the military conducts business. One way to achieve this transformation is by promoting a more entrepreneurial approach. The purpose of this study was to determine to what extent an entrepreneurial mindset exists in DoD organizations and to identify key antecedents and outcomes associated with this mindset. The study participants were seven Air Force organizations, most of which were located on Air Force Bases in the United States. An electronic survey was used to gather data from members of these innovative DoD organizations. Descriptive statistics and …

Organizing To Exploit The Information Domain: A Content Analysis Of The Transformation Literature, Todd S. Schug

Theses and Dissertations

The US Department of Defense (DoD) has embarked on an ambitious plan to transform itself. A driving force behind this transformation is a realization that society has moved into an information age and that information age warfare will be significantly different from anything that has gone before it. At the heart of the transformation effort is a concept known as Network Centric Warfare (NCW). Transformation, information age warfare, and NCW all depend heavily on how the DoD handles the information domain. Although there are many organization structure/design issues that will derive from the transformation imperatives, one of central concerns is …

Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser

Theses and Dissertations

Knowledge Management (KM) has been identified as one of several enablers of the current Transformation effort in the Department of Defense (DoD). Knowledge management is "the attempt to recognize what is essentially a human asset buried in the minds of individuals, and leverage it into an organizational asset that can be accessed and used by a broader set of individuals on whose decisions the firm depends" (Davenport & Prusak, 1998). The ultimate goal of KM is to take advantage of this knowledge asset in order to provide some level of benefit to the organization (Davenport & Prusak, 1998; Nonaka, 1996). …

Strategy Viewed From A Management Fashion Perspective, Timothy Adrian Robert Clark

Research Collection Lee Kong Chian School Of Business

This article argues for the greater inclusion of external agents within strategy research. Drawing on the emergent management fashion literature, it conceives of these as a group of actors operating within a management fashion‐setting arena. The outputs of this community dominate conceptions of what are deemed legitimate strategic actions. They thus have a critical, if presently neglected, impact on the nature strategy. The roles of the members of the management fashion‐setting community are described and three promising areas of research outlined.

Practicing Cpa, Vol. 28 No. 2, February 2004, American Institute Of Certified Public Accountants (Aicpa)

Newsletters

No abstract provided.

Journal Of Actuarial Practice, Volume 11, 2004, Colin Ramsay , Editor

Journal of Actuarial Practice (1993–2006)

ARTICLES (the entire volume)

Product Innovation in Financial Services: A Survey • Christopher O'Brien 5

Phased Retirement for Defined Benefit Plan Participants • Patricia L. Scahill and Jonathan Barry Forman . 43

The Actuarial Value of Life Insurance Backdating • James M Carson and Krzysztof M Ostaszewski . 63

Decision Tree Analysis of Terminated Life Insurance Policies • Robert Keng Heong Lian, Yuan Wu, and Hian Chye Koh . 79

A Comparative Study of Parametric and Nonparametric Estimators of Old-Age Mortality in Sweden • Peter Fledelius, Montserrat Guillen, Jens Perch Nielsen, and Kitt Skovsø Petersen 103

Estimation of Complete …

Management Fashion As Image-Spectacle: The Production Of Best-Selling Management Books, Timothy Adrian Robert Clark, David Greatbatch

Research Collection Lee Kong Chian School Of Business

Drawing on the work of Guy Debord's Society of the Spectacle and Daniel Boorstin's The Image, this article argues that aesthetic and management fashions are not separate forms, as both represent the preeminence of the image spectacle. Central to this is the increasing emergence of pseudoevents and synthetic products. Using empirical findings from a study of the production of six best-selling management books, it shows that they are manufactured coproductions that result from an intricate editorial process in which the original ideas are moulded in order for them to have a positive impact on the intended audience. Central to this …

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh, Marcin Kotlowski

Journal of International Information Management

Despite the economic significance non-profit organizations (NPOs) have acquired in recent years, the implications of the Internet for NPO marketing seem to have received only little attention from both researchers and practi tioners. Although NPO marketing has been the subject of academic research for more than 30 years, NPO brand'ing has been studied for just about 10 years (cf. Hankinson, 2001). Recent research on branding in the nonprofit s«:ctor includes, for example, an assessment of the impact of brand orientation on non-profit performance (Hanldnson, 2001; Hankinson, 2002) and the development of a non-profit brand orientation scale (Ewing and Napoli 200^1). …