Digital Commons Network^™

A Transformational Change Program In It - The Case Of A Global Consumer Products Company, Barbara M. Tarasovich, Bridget Lyons

WCBT Faculty Publications

This paper presents a framework for development of a transformational change management program (Flamholtz and Randle, 2008) in an information technology (IT) organization of a global Fortune 200 consumer products company. The goal of the transformation was to build leading edge global IT service offerings, to internal and ultimately external customers. the program played a pivotal role in the company's "Path to Growth" Strategy. This strategy included very specific targets for sales, margins and earnings growth over a five year period. The case illustrates how a well conceived change program, integrated with an organization's overall strategic plan, is a competitive …

The Organizational Design For Pricing And Its Consequences On Relative Firm Performance, Stephan M. Liozu

Student Scholarship

Despite strong evidence of substantial impact on the bottom line, most companies counter-intuitively neglect the pricing function--as do most scholars. Only 2% of all articles published in major marketing journals focus on pricing and scholars have long begged the question of how organizational and behavioral characteristics of firms affect the link between pricing practices and firm performance. To address these practical and theoretical deficits we surveyed 748 professionals involved in pricing at firms from around the world to measure the influence of five organizational factors on pricing orientation and firm performance identified in a prior qualitative phase of our research. …

Psychological Net Worth: Finding The Balance Between Psychological Capital And Psychological Debt, Michele L. Millard

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

This multi-level study examined a proposed framework of psychological net worth that builds on the current psychological capital conceptualization of positive psychological assets provided to an organization by articulating the construct of psychological debt or those psychological liabilities in an organization. By describing psychological debt as a collection of negative attributes that occur at the individual level for individuals that hamper productivity, morale, and effectiveness in organizations, this framework of psychological net worth proposes the need to create a psychological balance sheet of psychological capital and debt. Psychological debt is described using the dimension of emotional labor, job insecurity, job …

Overview And Guidance On Agile Development In Large Organizations, Jordan B. Barlow, Justin Scott Giboney, Mark Jeffrey Keith, David W. Wilson, Ryan M. Schuetzler, Paul Benjamin Lowry, Anthony Vance

Faculty Publications

A continual debate surrounds the effectiveness of agile software development practices. Some organizations adopt agile practices to become more competitive, improve processes, and reduce costs. Other organizations are skeptical about whether agile development is beneficial. Large organizations face an additional challenge in integrating agile practices with existing standards and business processes. To examine the effects of agile development practices in large organizations, we review and integrate scientific literature and theory on agile software development. We further organize our theory and observations into a framework with guidelines for large organizations considering agile methodologies. Based on this framework, we present recommendations that …

A Meta-Analysis Of The Antecedents Of Voluntary Turnover In Studies Involving Active Duty Military Member Populations, Christy A. R. Licklider

Theses and Dissertations

Studies have explored the antecedents to turnover in the military; however, results vary. This research used a meta-analytic method to evaluate reported correlations between antecedents of turnover intent and turnover in an effort to understand the true relationship between them and offer insight to leaders as to where they can affect turnover within their organizations. Included studies reported a military sample and were published between 1973 and 2009. The meta-analysis revealed no correlation between OPTEMPO and turnover intent. Not enough studies were included to evaluate the relationship between OPTEMPO and turnover. Varying definitions and measurements of OPTEMPO raised concern. Additional …

Interpreting Organizational Survey Results: A Critical Application Of The Self-Serving Bias, Peter A. Hausdorf, Stephen D. Risavy, David J. Stanley

Organization Management Journal

Surveys are used extensively by researchers and practitioners in organizations to measure employee attitudes and assess organizational health. Survey items can reflect a wide range of topics including employee attitudes, perceptions of management, and organizational culture. Surprisingly, the issue of whether employee focused items produce more positive employee responses (vis-a`-vis manager or organization focused items) has received little attention. Specifically, there may be self-serving biases in organizational survey responses that may lead to inaccurate diagnosing of organizational problems. We assess the impact of self-serving biases on the pattern of employee responses to organizational surveys. Results from two studies suggest that …

Sustaining Governance Integrity Capacity: A Strategic Opportunity For China-Us Public Administration, Joseph A. Petrick

Management and International Business Faculty Publications

The main purpose of this theoretical paper is to delineate the nature, value and accountability of sustaining governance integrity capacity as an intangible strategic asset by public administrators in China and the United States. This study frames professional accountability of cross-cultural public administration in terms of strategic competencies in sustaining four dimensions of governance integrity capacity (process, judgment, development and system). The study provides interlinked management and ethics theories and a six-step implementation process to operationalize and improve judgment integrity capacity in China-US public administration decision-making. Finally, the study recommends two action steps that can be taken to enhance China-US …

Managing Uncertainty: Lessons From Xenophon's Retreat, David R. King

Management Faculty Research and Publications

Propositions on dynamic capabilities and organizational politics are developed from management literature and are then evaluated using case analysis. The goal is to identify complementary aspects of these perspectives to change from an ancient example that can offer insights for management thought and practice today. Initially chronicled by Xenophon, roughly 10,000 Greek mercenaries spent over two years confronting demanding circumstances as they fought their way into and out of ancient Persia. The mercenaries' response to changing circumstances offers a unique case for integrating literature on responses to uncertainty that range between rational and haphazard explanations. The analysis suggests uncertainty management …

The Impact Of Transnational Intellectual Property Rights On Firms’ Knowledge Formation: Evidence From China-Us Patent Dyads, Kenneth Guang-Lih Huang

Research Collection Lee Kong Chian School Of Business

As firms and organizations increasingly operate and conduct R&D in emerging economies, “transnational patenting” – patenting of the same invention across more than one country – is becoming the cornerstone of their intellectual property strategy. Drawing on works from signaling theory and intellectual property strategy, I examine the dynamics and impact of transnational patenting on technological knowledge formation across distinct intellectual property right (IPR) institutions. Using a novel dataset of 4226 China-US patent dyads covering 1104 firms and organizations, I find patent grant to technological invention under a weak IPR institution such as China significantly increases (by up to 108%) …

Leadership & Organizational Change, Terri A. Scandura Phd, Monica Sharif

Management Faculty Articles and Papers

In recent years, change has occurred within almost all organizations. Downsizing, relocations, restructuring, technological changes, mergers, process-oriented changes and people-oriented changes are happening on a daily basis. Therefore it is necessary to study the influence organizational change has on important organizational variables. We conducted a study examining reactions to different types of organizational change. We specifically looked at the extent to which employees trust their organization during different types of organizational change.

The Organizational Creativity Actualization Model: A Book Proposal, Russell Schneck

Creativity and Change Leadership Graduate Student Master's Projects

This project consists of a book proposal, including two sample chapters, that provides a vision for how organizations can effectively use creativity and creative thinking to address the rapid escalation of complexity. The working title for the book is: The Creativity Organization: Responding to the Challenges and Opportunities of Complexity. The book will explore the organizational development requirements and programs necessary to transform an organizational culture so that it will consistently and sustainably develop and support creativity. At the foundation of this discussion is the Organizational Creativity Actualization Model (OCAM). This model considers organizational creativity as a system of …

Self-Directed Learning And The Impact Of Leadership: Analyzing Keys For Success From A Covenental Perspective, David Duby, Kahlib J. Fischer

Faculty Publications and Presentations

The current state of education seems to beg for visionary changes to truly impact students and prepare them for the future. Self-directed learning models purport to do just that, by preparing students to be self-motivated, lifelong learners. While many educators seek to apply self-directed practices, research reveals that there are several obstacles that can hinder self-directed learning. Duby’s 2006 study of schools employing self-directed learning investigated how leaders successfully overcome these hindrances via specific leadership attitudes and behaviors that not only effectively overcame these obstacles, but are also reflected in the covenantal perspective of leadership. Using content analysis, this paper …

The Influence Of Simulation-Based Information Systems Education On Enterprise Systems Knowledge And User Satisfaction, Pamela Jeanne' Schmidt

Graduate Theses and Dissertations

Enterprise systems implementations are often high cost and high risk with many companies failing to achieve their targeted business objectives. At the individual level, negative user reactions to enterprise systems lead to resistance to IT use, counter-productive adaptations, and reduced job satisfaction. Factors that contribute to these individual level effects include a lack of understanding of reengineered business processes and a lack of understanding of economic interdependencies. In this research, a computer-based business simulation educational intervention is investigated to determine its effectiveness in facilitating enterprise systems knowledge acquisition and promoting job satisfaction. Simulation-based education utilizes an experiential learning model, immersing …

Lean Manufacturing - An Integrated Socio-Technical Systems Approach To Work Design, Mohammed Raja

All Dissertations

Over the years, the manufacturing industry has witnessed a number of work design practices, based on different principles, which have significantly shaped the nature of work and have affected employees' behavior and performance. This study compares the socio-technical systems (STS) principles and lean production (LP) principles in to explore the potential for synergistic integration between the two. They are categorized according to the common overarching goals of these principles, and through a process of theoretical rationalization, these categories are operationalized into the work design practices of middle management support, social practices usage, and technical practices usage.
A model of work …

A Self-Organizing Group Within A Hierarchical Organization, Sheila Yuter

Doctoral Dissertations

This study was conducted to discover and describe the characteristics of a community of practice (CoP) and the health care system within which it formed. The study explored the relationship between a CoP of primary care physicians and a health care system that was both a hierarchical organization and a complex adaptive entity. It further examined the impact that relationship may have had on the organization’s sustainability within its environment.

A qualitative approach was used for the collection and analysis of data. Semi-structured interviews were conducted with four members of the CoP and three members of their administrative hierarchy. There …

Making Sense Of Health Care Planning In Ireland; The Street Level Public Organization (Slpo)., Vivienne Byers

Conference Papers

One of the central mechanisms of the Strategic Management Initiative (SMI) (Government of Ireland 1996) is the devolution of accountability and responsibility from the centre to executive agencies. Service planning was introduced in the Irish health care sector as part of this strategic planning ethos. This paper reports on a study that examined both the intent and the consequences of implementing legislatively mandated planning in the Irish health services, in the context of significant organizational change. In an effort to draw broader lessons, a comparison is drawn with the Canadian experience of service planning.

The choice was made to study …

Accounting History Journals Contents For 2010, Academy Of Accounting Historians

Accounting Historians Notebook

No abstract provided.

Hospital Boards And Hospital Strategic Focus: The Impact Of Board Involvement In Strategic Decision Making, Karen Ford-Eickhoff, Donde Ashmos Plowman, Reuben R. Mcdaniel Jr.

Department of Management: Faculty Publications

Background: Despite pressures to change the role of hospital boards, hospitals have made few changes in board composition or director selection criteria. Hospital boards have often continued to operate in their traditional roles as either “monitors” or “advisors.” More attention to the direct involvement of hospital boards in the strategic decision-making process of the organizations they serve, the timing and circumstances under which board involvement occurs, and the board composition that enhances their abilities to participate fully is needed.

Purposes: We investigated the relationship between broader expertise among hospital board members, board involvement in the stages of strategic decision making, …

Assessing Differences Between Physician's Realized And Anticipated Gains From Electronic Health Record Adoption, Lori T. Peterson, Eric W. Ford, John Eberhardt, T. R. Huerta

Business Faculty Publications

Return on investment (ROI) concerns related to Electronic Health Records (EHRs) are a major barrier to the technology’s adoption. Physicians generally rely upon early adopters to vet new technologies prior to putting them into widespread use. Therefore, early adopters’ experiences with EHRs play a major role in determining future adoption patterns. The paper’s purposes are: (1) to map the EHR value streams that define the ROI calculation; and (2) to compare Current Users’ and Intended Adopters’ perceived value streams to identify similarities, differences and governing constructs. Primary data was collected by the Texas Medical Association, which surveyed 1,772 physicians on …

Minimizing The Impact Of Organizational Change On Volunteers At The American Red Cross, Megan Julie Connors

MPA Capstone Projects 2006 - 2015

In 2010, the South Central New York American Red Cross region underwent an organizational restructuring process. In particular, the changes that resulted from this process led to a decrease in volunteer satisfaction. This decrease in volunteer satisfaction is a significant problem for the American Red Cross given that volunteer compromise 96% of their workforce.

Getting To The Real Story: What Vietnamese Business People Wish Foreigners Understood About Doing Business In Emerging And Transition Countries Like Vietnam – Before They Start, Nancy K. Napier, Vuong Quan Hoang

International Business Program

Knowledge sharing typically examines organizational transfer of knowledge, often from headquarters to subsidiaries, from developed country sites to emerging country sites, or from host to local employees. Yes, recent research, such as Prahalad's Bottom of the Pyramid, raises the question of reverse transfer of knowledge, or whether knowledge could and should be transferred from local sites to home country sites within an organization. As several emerging economies build their capabilities in knowledge, research and development, marketing, and the like, it only makes sense to consider what type of knowledge and how to transfer it in reverse or bi-directional manners. …

Subsidiary Strategy And The Role Of The Subsidiary Manager : Integrating The Middle Manager Perspective, Donal O'Brien

Conference Papers

Subsidiary strategy is a concept which has emerged in international business literature but research has so far failed to explain how subsidiary managers develop strategy under the constraints of the paradoxical pressures they face in today’s Multinational Enterprises (MNE). On the one hand current trends suggest that (MNE) are developing into more global business structures which are reducing the power and influence of subsidiary managers (Buckley, 2009, Buckley & Ghauri, 2004, Mudambi, 2008). The result of these trends, are that the market orientated aspects of subsidiary strategy are becoming constrained and to some degree taken out of the hands of …

A Comparative Study Between U.S. And Brazilian Acquisition Regulations And Practices, Kesia G. Gomes

Theses and Dissertations

The researcher undergoes a tripartite comparative analysis approach using: (1) Brazilian Acquisition Law, (2) US Federal Acquisition Regulation and (3) Selected Articles from the European Journal of Purchasing and Supply Management (1996-2010). Specifically, the primary research question is: How does the Brazilian Law 8666/93 compare to the American Federal Acquisition Regulation (FAR/84)? Therefore, an in-depth assessment and analysis of the procurement systems of the United States and Brazil is executed in order to determine the different perspectives and policies adopted by these countries; and how differently each Government perceive the purchase function. An extensive literature review using selected articles from …

Introduction To Current Empirical Research: Examining Sustainability, Donald E. Gibson

Organization Management Journal

No abstract provided.

Doing Good, Feeling Good: Examining The Role Of Organizational Citizenship Behaviors In Changing Mood, Theresa M. Glomb, Devasheesh P. Bhave, Andrew G. Miner, Melanie Wall

Research Collection Lee Kong Chian School Of Business

This study investigates whether the altruism and courtesy dimensions of organizational citizenship behaviors (OCB) regulate mood at work. Social psychological theories of mood regulation suggest helping behaviors can improve individuals’ moods because helping others provides gratification and directs attention away from one's negative mood. We capture mood states prior to and following the enactment of OCBs using experience sampling methodology in a sample of managerial and professional employees over a 3-week period. Results suggest altruism shows a pattern consistent with mood regulation; negative moods during the prior time period are associated with altruism and positive moods in the subsequent time …

The Effect Of Technology Type On The Adoption And Effectiveness Of Global Environmental Standards, Ben William Lewis, Glen W. S. Dowell

Faculty Publications

We describe the role of technological change and technology type in affecting environmental performance. We argue that one of the key constraints on a firm’s ability to improve its environmental performance is the technology in which it is embedded. We develop hypotheses regarding the influence of technology type on a firm’s global environmental strategy, and test these hypotheses using a panel of MNEs. We find that technology type does influence a firm’s global environmental strategy, and the financial return associated with using a global environmental standard.

Understanding Generational Diversity In The Workplace: What Resorts Can And Are Doing, A. Scott Rood

Journal of Tourism Insights

The purpose of this exploratory study is to examine generational diversity issues within the resort industry in order to develop management strategies that can be employed to increase intergenerational understanding, morale and improve productivity. Data for this study were collected through a self administered questionnaire completed by resort managers. Findings suggest generational differences do exist and that managers can improve morale and productivity by understanding and incorporating these differences.

Unleashing Innovation In Public Agencies, Christine G. Springer

Public Policy and Leadership Faculty Research

Nurturing continuous innovation and renewal in public agencies is not only important but critical to successful public management in an environment of change. Innovation is a tool for transforming the entire culture of organizations and there is a growing recognition that fostering a culture of innovation is critical to success. It is even as important as mapping out competitive strategies, maintaining good profit margins in revenue areas or meeting statutory requirements. There are fifteen types of teams and individuals that fuel innovation inside organizations: five outsiders and ten insiders. By developing and supporting some of these innovation personalities that often …

Air Force Institute Of Technology Strategic Plan 2011-2014, Air Force Institute Of Technology, Walter D. Givhan

AFIT Documents

No abstract provided.

Developmental Leadership: A New Perspective For Human Resource Development, Paul Shelton

Faculty Publications - College of Business

Research indicates that numerous variables influence an organization’s ability to change and innovate. There is a need to understand a leadership model that focuses on the aspects of human resource development (HRD). Furthermore, it is important for the HRD model of leadership to foster and support creativity and innovation in organizations. In response to this need, this article identifies and explains a developmental leadership model rooted within the HRD framework of organized learning, change, interventions, and development. The focus of this work is to discuss how a developmental leadership style can generate new perspectives in HRD that translate to innovation …