Digital Commons Network^™

College Administrators Strategies To Implement Online Education Services For Increasing Enrollment Revenues, Denise Williams

Walden Dissertations and Doctoral Studies

Financial stability in higher education continues to decrease as enrollment declines. Higher education administrators who do not address declining enrollment may experience lost revenues, potentially leading to inoperability. Grounded in Kotter’s eight-stage process for leading change, the purpose of this qualitative single case, descriptive study was to explore strategies college administrators use to increase enrollment revenues. The participants were four college administrators who successfully increased enrollment revenues. Data were collected using semistructured, virtual interviews and organizational documents. Yin's 5-step approach was used to analyze the data, and five themes emerged: dedicated support from leadership, enhance online services, improve communication, reinforce …

The Moderating Impact Of Yoga On The Relationship Between Employee Job Satisfaction And Trust In Management, Khalid George Darargeh

Walden Dissertations and Doctoral Studies

Employees with low job satisfaction are less likely than employees with average or high job satisfaction to achieve organizational productivity objectives. Owners of U. S. companies lose an estimated $605 billion each year in productivity due to low employee job satisfaction. Grounded in the leader-member exchange theory, the purpose of this quantitative correlational study was to examine the moderating impact of yoga on the relationship between employee trust in leadership and employee job satisfaction. Using LinkedIn and Facebook, participants were 80 full-time professionals living in the Baltimore County or Baltimore City vicinities who varied in their participation in yoga as …

Mentoring Strategies To Enhance Employee Engagement In The Retail Industry, Cynthia June Moss

Walden Dissertations and Doctoral Studies

High levels of employee disengagement can lead to high attrition rates that impact customer satisfaction. Retail industry leaders who lack mentoring strategies can experience a decrease in productivity because of employee disengagement. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore mentoring strategies used by three retail industry leaders in the state of Virginia, who have improved employee engagement. Data were collected through semistructured interviews and the review of organizational documents that included a mentoring guide, company newsletter, and mentee core assessments. The themes that emerged from the thematic analysis were mentoring practices, …

Bank Employees’ Lived Experiences With The Implementation Of Innovative Financial Technologies, Gloria L. Cortes

Walden Dissertations and Doctoral Studies

In recent academic research, the process of financial innovation has been explored with a focus on customer adoption, the process of implementing change, and performance. An underresearched topic within existing financial innovation research is how individuals experience the process of innovation. The research question guiding this study was to explore the lived experiences of bank employees regarding the implementation of innovative financial technology solutions in a highly regulated environment. An interpretive phenomenological approach was utilized within this study to explore the experiences of 18 individuals who participated in the implementation of innovative financial technology solutions while employed at a bank. …

Strategies For Reducing Conflicting Organizational Issues Of Cross-Border Mergers And Acquisitions In West Africa, Ernest Mfobujong Ngwa

Walden Dissertations and Doctoral Studies

West African companies witnessed a reduction in cross-border merger and acquisition (CBMA) activities in 2017 resulting in an $11 billion decrease in foreign direct investment. In addition, West African CBMA executives who do not reduce postmerger organizational issues are less likely to attract foreign direct investment, resulting in lower economic productivity. Grounded in Tannenbaum and Schmidt’s situational leadership theory, the purpose of this qualitative multiple case study was to explore strategies some CBMA executives use to reduce conflicting organizational issues in CBMAs to increase economic productivity. The participants comprised five CBMA executives of organizations active in CBMA in West Africa …

Strategies To Sustain Business Operations During Continuous Environmental Change, Alfred Tembo

Walden Dissertations and Doctoral Studies

Failure to change and adapt to changing conditions can result in organizational stagnation, leading to imminent business extinction. Business leaders in parastatal companies who fail to adapt to changing conditions may be unable to sustain business operations resulting in business failure. Grounded in McKinsey’s 7S framework, the purpose of this qualitative multiple case study was to explore strategies business leaders in parastatal companies use to adapt to continuous environmental change to sustain their business operations. Participants were 4 Zambian business leaders who successfully implemented strategies to adapt to continuous environmental change and had evidence of sustainable business operations through their …

Financial Impact Of Social Responsibility On Publicly Traded Insurers, Alaina Josette Winman

Walden Dissertations and Doctoral Studies

Despite significant annual spending on corporate social responsibility (CSR) initiatives, automobile insurance company stakeholders are not aware if there is a relationship between CSR spending and earnings per share (EPS). Leaders of publicly traded automobile insurance companies will benefit from understanding if CSR affects EPS and value creation so they can plan CSR spending and stakeholder management strategies. Grounded in the theoretical framework of stakeholder management theory and signaling theory, the purpose of this quantitative ex-post facto study was to determine if there was a relationship between charitable donations, community development spending, environmental spending, and EPS. Data were collected from …

Employee Resignation: Strategies To Retain Tacit Knowledge, Danny G. Dolphin Jr

Walden Dissertations and Doctoral Studies

Globalization has increased the turnover of skilled employees who resign without transferring their tacit knowledge, which makes up 85% of organizational knowledge. Insurance agency owner-managers who fail to transfer knowledge from employees who resign negatively impact their firm financially due to repetitive efforts, the loss of time and resources, and organizational failure. Grounded in complexity leadership theory, the purpose of this qualitative multiple case study was to explore the strategies insurance agency owner-managers use to retain tacit knowledge from employees who resign. The participants comprised six insurance agency owner-managers in Southern Connecticut who successfully used strategies to retain tacit knowledge …

Leadership Strategies And Retention In Government Agencies, Desiree Nicole Andrus

Walden Dissertations and Doctoral Studies

AbstractLow retention creates a loss of talent, and an unstable workforce harms employee performance and productivity, significantly decreasing internal proficiency. Grounded in the transformational leadership theory, the purpose of this single case study was to explore strategies government leaders use to enhance employee retention. The participants consisted of four supervisory government employees in a single agency in Washington D.C. Data were collected through semistructured interviews and follow-up member checking, direct observations, and a review of organizational documents. Data were analyzed using thematic analysis; four themes emerged: idiosyncratic employee engagement, specific relational transmissions, promotion of diversity, and stimulating psychological incentives. A …

Training Strategies For Increasing Employee Job Satisfaction And Retention In The Hospitality Industry, Felix Ledoux Djeumo Sandjong

Walden Dissertations and Doctoral Studies

AbstractHigh voluntary employee turnover remains one of the most critical issues managers are striving to resolve. A lack of strategies to reduce high voluntary employee turnover by hospitality managers leads to low employee retention and loss. Grounded in McClelland’s needs theory, the purpose of this multiple case study was to explore strategies hospitality small business leaders use to implement effective training programs leading to an acceptable level of employee retention. The participants were five hospitality small business leaders in the Washington, DC area who directed their companies’ training programs and increased employee retention through implementing effective training programs. Data were …

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

AbstractLow employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

Strategies Women Business Owners Use To Sustain Their Enterprises Beyond 5 Years, Alyce Herndon

Walden Dissertations and Doctoral Studies

Women business owners lacking adequate business knowledge often fail within the first 5 years. Business knowledge is a critical competency for women to compete, grow, and survive in business for more than 5 years. Grounded in the organizational life cycle model, the purpose of this qualitative multiple case study was to explore the strategies that women business owners used to sustain their enterprises for more than 5 years. Data were collected through face-to-face interviews with 7 women business owners in Missouri, member checking, and a review of company documents. Data were analyzed using Yin’s 5-step process: compiling, disassembling, reassembling, interpreting, …

Because You’Re Worth The Risks: Acts Of Oppositional Courage As Symbolic Messages Of Relational Value To Transgender Employees, Christian Thoroughgood, Katina Sawyer, Jennica R. Webster

Management Faculty Research and Publications

Achieving greater social equity in organizations often depends on majority members taking risks to challenge the status quo on behalf of their colleagues with stigmatized identities. But, how do employees enact courageous behavior in this regard, and what are the social implications of these courageous acts on stigmatized group members who witness them at work? To begin examining these questions, we conducted 4 studies using qualitative and quantitative data collected from 428 transgender employees. Drawing on the core principles of sociometer theory, we argue that these acts of oppositional courage serve an important symbolic function in the eyes of transgender …

Advancing Workplace Diversity: Weathering The Storm To Create A Path Toward Diversity, Equity, And Inclusion, Lisa T. Toler

All Faculty and Staff Scholarship

The inherent culture communicated within an organization influences and affects the practices the organization takes, and, in turn, employee performance (Ritchie, 2000). The purpose of this book chapter is to identify what characteristics can bring visibility to the career experiences of Black, Indigenous, and People of Color (BIPOC) through a critical examination of the literature on organizational culture, leadership, and organizational behavior in the context of Diversity, Equity, and Inclusion (DEI). The resulting outcome of such an outlook on career experiences for the BIPOC community is important in creating and sustaining fair practices in diversity, equity, and inclusion in order …

Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson

Antioch University Dissertations & Theses

In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …

Shifting Paradigms: Using Action Research To Redefine Engagement In Faith Formation In Unitarian Universalism, Amy Huntereece

Antioch University Dissertations & Theses

The issues that this research addressed were the changes related to engagement in religious education (RE) in the Unitarian Universalist (UU) church in the past several decades. To address this problem, the purpose of this research was to innovatively problem-solve with other religious professionals and consider how to redefine engagement to support families in their faith formation. The research aims to answer the question: How could UU RE professionals more effectively engage families in faith formation opportunities designed to meet the desired outcomes of RE parents/caregivers? To gather data, interviews with seven Millennial and Generation X parents/caregivers from the Baja …

Evolution Of An Enterprise Information System Toward Omni-Channel Retailing: A Case Study, Francis Varin, Abhijit Chaudhury

Information Systems and Analytics Department Faculty Journal Articles

This case study covers the evolution of an enterprise information system at a sportswear firm. Over time, the sportswear industry has moved from a single channel to multiple channels and is now progressing toward an omni-channel system for better serving their customers. This required a corresponding evolution in the firm’s information technology (IT) systems. But changes in an IT system do not work in isolation. To get the most from their new IT platform, the firm discovered the need to redesign their organizational structure, redefine IT’s role, and do strategic workforce planning. The paper describes, under fictitious names, how the …

Eagle Accountant, Parker College Of Business

College of Business: News & Publications

• Note from the Director
• SOA at a Glance & Advisory Council
• Remembering Tim Pearson
• Eagle Eye: Accounting at Southern
• Accounting Day 2021
• Scholarships
• Parker Accounting Scholars
• Special Thanks to Sponsors
• Congratulations to Graduates
• BBA Graduates
• MAcc Graduates
• Honors Graduates
• Parker College of Business Scholars
• Beta Alpha Psi
• Accounting Association
• NABA
• ACFE
• VITA
• Faculty Awards
• Promotion & Tenure
• New Face in the SOA & Moving On
• Faculty Research & Publications
• Faculty Notes
• Alumni Notes & Promotions
• Diversity at the SOA
• We want to hear from you
• In Memoriam

The Stressors Faced By Retail Workers During The Covid-19 Pandemic, Nada Elnahla, Leighann C. Neilson

AMTP Proceedings 2021

Amidst the COVID-19 pandemic, brick-and-mortar retail workers have been hailed as heroic frontline employees. No matter where a retail store is located or the severity of the lockdown, retail workers have many new regulations and guidelines to follow and implement in order to protect both themselves and their customers. Using a qualitative research methodology, this exploratory research focuses on how the COVID-19 pandemic and its resulting drastic changes in the retail sector are affecting the workers in North America. Four main stressors are identified: fear of the unknown, fear of infection, mistreatment by consumers, and the role of the powerless …

Eagle Accountant - 2021, Georgia Southern University

Eagle Accountant

• Note from the Director
• SOA at a Glance & Advisory Council
• Remembering Tim Pearson
• Eagle Eye: Accounting at Southern
• Accounting Day 2021
• Scholarships
• Parker Accounting Scholars
• Special Thanks to Sponsors
• Congratulations to Graduates
• BBA Graduates
• MAcc Graduates
• Honors Graduates
• Parker College of Business Scholars
• Beta Alpha Psi
• Accounting Association
• NABA
• ACFE
• VITA
• Faculty Awards
• Promotion & Tenure
• New Face in the SOA & Moving On
• Faculty Research & Publications
• Faculty Notes
• Alumni Notes & Promotions
• Diversity at the SOA
• We want to hear from you
• In Memoriam

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

Quantifying The Effects Of Aircraft Engine Upgrades On Operating And Support Costs, Bradford A. Myers, Edward D. White, Jonathan D. Ritschel, R. David Fass

Faculty Publications

For fixed wing aircraft within the U.S. Air Force, Operating and Support (O&S) costs encompass a large portion of total life cycle costs. O&S costs include fuel, maintenance, and engine upgrades. To the authors’ knowledge, no study to date has attempted to empirically quantify the realized effects of new aircraft engines on sustainment costs. Utilizing the Air Force Total Ownership Cost database, they focused on new engines appearing on the C-5s, C-130s, and C-135s. Although narrow in scope, results suggest newer engines have lower fuel costs. Maintenance costs for newer engines were not consistently higher or lower than the engines …

Strategies For Reducing Voluntary Turnover In The Nonprofit Sector, Alisa Elliot

Walden Dissertations and Doctoral Studies

Voluntary employee turnover is a critical problem that affects every business entity. Mitigating voluntary turnover and increasing employee retention allows business managers to increase organization performance, reduce financial burdens, and promote business sustainability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple case study was to explore strategies business managers use to mitigate voluntary turnover and increase employee retention in the nonprofit sector. The participants were three business managers from three different nonprofit organizations in a metropolitan area in Texas. Data were collected from semistructured interviews, organizational documents, and artifacts. Yin’s five-step process was used to analyze the …

Employee Turnover Intentions In Correctional Facilities, Mary Lynn Miller

Walden Dissertations and Doctoral Studies

Employee turnover reduces organizational performance through the increased financial and human resources required to hire and train new employees. Because correctional officers are essential to reducing the inmate recidivism rate, understanding the correlates of correctional officers’ intent to leave is essential to reduce turnover. Grounded in Herzberg’s two-factor motivation-hygiene theory, the purpose of this quantitative correlational study was to examine the likelihood of employee job satisfaction and leadership behavior perception predicting correctional officer turnover intentions. The participants were 68 correctional officers who worked in correctional facilities in Ohio and completed the Job Satisfaction Survey and Turnover Intention Scale surveys. The …

Leadership Strategies To Improve Employee Well-Being, Camille Black

Walden Dissertations and Doctoral Studies

Poor employee well-being because of a lack of job resources costs business leaders billions of dollars each year. Business leaders in the entertainment industry who fail to manifest strategies to increase employee well-being might decrease employee resources and increase the consequences of job demands, such as decreased organizational performance and profitability. Grounded in the job demands-resources model theory, the purpose of this single case study was to explore strategies entertainment leaders use to increase employee well-being. The participants included six entertainment executives employed at a large entertainment company in California who successfully implemented strategies that increased employees’ well-being. Data were …

Strategies For Improving Performance Management In Small And Medium Enterprises, Joseph Winingar

Walden Dissertations and Doctoral Studies

Ineffective performance management in small and medium enterprises (SMEs) can inhibit organizational growth. SME leaders understand that a lack of organizational growth can lead to business failure. The purpose of this qualitative multiple case study, guided by the leader-member exchange theory, was to explore strategies SME leaders used to support performance management to promote organizational growth. The participants included 7 leaders of SMEs with at least 3 years of leadership experience of successfully using performance management strategies to promote SME organizational growth in Washington, DC. These leaders participated in semi structured individual interviews that were conducted virtually. Qualitative thematic analysis …

Exploring The Need For Sustainable Reform Of Local Government To Build Administrative Capacity In Jamaica, Mario Antonio Perez Woode

Walden Dissertations and Doctoral Studies

The lack of labor and financial resources in local Jamaican governments’ corporation negatively impacts senior management government officials’ sustainability efforts. Grounded in Buchanan’s and Tullock’s public choice theory, the purpose of this qualitative phenomenological study was to explore the lived experiences and perceptions of 20 randomly selected Jamaican senior management government officials from two local government corporations concerning the financial and human resource capacity issues. Data were collected using semistructured interviews, government documents, and public and government legislative data. The data were analyzed using the Smith and Osborn interpretative phenomenological analysis, and the Moustakas modified van Kaam 7-step analysis method. …

Health Care Manager Electronic Medical Record Systems Implementation Strategies To Improve Patient Outcomes, Mcarthur Bruno Damis

Walden Dissertations and Doctoral Studies

Ineffective implementation of electronic medical record systems (EMRS) among health care outpatient clinics results in substantial financial loss. Health care managers (HCMs) in outpatient clinics who fail to implement EMRS adversely affect employee usage and performance. Grounded in fayolism theory, the purpose of this qualitative multiple case study was to explore the strategies health care managers used to implement EMRS in their organizations. The participants were six HCMs in a U.S East Coast city. Thematic analysis was used to analyze the data from semistructured interviews and internal company documents. Five themes emerged: internal communication, overcoming barriers, time management, compensation improving …

Strategies For Managing Work-Related Stress In The Petroleum Industry, Esang Lazarus Esitikot

Walden Dissertations and Doctoral Studies

High work-related stress negatively impacts workers’ health and productivity in the Nigerian petroleum industry. Supervisors in the Nigerian petroleum industry who lack strategies to reduce work-related stress significantly lose worker health and organizational productivity. Grounded in person-environment fit theory, the purpose of this qualitative multiple case study was to explore strategies Nigerian petroleum industry supervisors use to manage work-related stress. Participants were six supervisors who have successfully used strategies to reduce work-related stress in the Nigerian petroleum industry. Data were collected from semistructured interviews and internal company documents relevant to reducing work-related stress and analyzed using thematic analysis. Three major …

Multigenerational Family Firm Succession Planning For Transgenerational Sustainability, Janine Michelle Moore-Williams

Walden Dissertations and Doctoral Studies

AbstractFamily firm businesses represent 90% of the global economy and have a 70% first-generation failure rate; business sustainability could have a tremendous impact on the U.S. economy. Grounded in the sustainable family business theory, the purpose of this qualitative multiple case study was to explore strategies used by four California-based, multigenerational family firm leaders who successfully implemented succession planning processes to transfer leadership of their family firm. Data were collected by reviewing firm documents, public information, and semistructured interviews. Data were analyzed using thematic analysis and methodological triangulation, and five themes emerged: leader strategies to implement succession planning, strategies for …