Digital Commons Network^™

Effect Of The Development Of Social Networks On Expansion Of Social Entrepreneurship: Moderating Role Of Digital Technology Infrastructure And Social Norms, Mahdi Maskani, Reza Mohammadkazemi, Fargol Saberi Qomi

AMTP Proceedings 2025

In today's era, social networks, which are an effective tool in promoting ideas and innovations, have met with global acceptance and popularity. The communication that is formed between people in society through them can be the basis for ideas and opportunities for social entrepreneurship and voluntary social activities, and it is expected that this global platform will be the basis for the expansion of social entrepreneurship. The study aimed to examine the effect of the development of social networks on the expansion of social entrepreneurship by explaining the moderating role of digital technology infrastructure and social norms. The findings revealed …

Customer Service Operations: A Gatekeeper Framework, Maqbool Dada, Brett A. Hathaway, Evgeny Kagan

Faculty Publications

Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as “channels”. Within each channel, customer service agents are tasked with managing and resolving a stream of inbound service requests. Each request involves milestones where the agent must decide whether to keep assisting the customer or to transfer them to a more skilled – and often costlier – provider. To understand how this request resolution process should be managed, we develop a model in which each channel is represented …

The Information Content Of Private Information Acquisition: Evidence From Foia Requests To The Sec, Dichu Bao, Janja Brendel, Michael S. Drake, Lixin (Nancy) Su

Faculty Publications

We analyze Freedom of Information Act (FOIA) requests submitted to the Securities and Exchange Commission (SEC), focusing on the value-relevance hypothesis and the directtrading hypothesis. Our empirical analysis reveals nuanced value relevance associated with different types of requests: Requests related to ongoing investigations and submitted by anonymous requesters are negatively correlated with future returns, while requests from investment firms and intellectual property firms predict positive future returns. Our findings also provide some support to the direct-trading hypothesis, showing that investment firms increase holdings of stocks for which they have filed FOIA requests, and short sellers exhibit heightened activity following requests …

Personalized Persuasion In The Digital Age: A Data-Driven Approach To Effective Communication, Annye Braca

Doctoral

This thesis investigates the potential of Machine Learning (ML) to personalize persuasive marketing messages. It explores the identification of individuals receptive to specific persuasion techniques based on their psychometric profiles. By developing ML models that incorporate these profiles, the thesis aims to predict the impact of tailored messages and improve the effectiveness of marketing communication.

The Rise Of Global Fcpa Settlements, Rachel Brewster

Faculty Scholarship

For the last two decades, the United States has been the dominant enforcer of anti-bribery norms worldwide. Using the broad extraterritorial jurisdiction granted by the Foreign Corrupt Practices Act (FCPA), the Department of Justice (DOJ) and the Securities and Exchange Commission (SEC) have prosecuted domestic and foreign corporations for bribing foreign government officials. This transnational enforcement system has been described as a negative comity regime: foreign governments defer to American prosecutions even if the case involves their nationals. This system has created a robust enforcement environment but often faces foreign resistance to the perceived “American dominance” of the regime. This …

Money: A Functional Analysis, Steven L. Schwarcz

Faculty Scholarship

Most people currently think of money as government-issued paper certificates or coins that specify units of currency, such as dollars or euros. The advent of digital currencies, which appear abstract because of their intangibility, is therefore confounding almost everyone.

This Article argues that money should also be viewed functionally—as a “right” that serves one or more of the generally accepted functions of money. The Article focuses on two of money’s most generally accepted functions: to serve as a medium of exchange to facilitate the sale of goods and services, and to serve as a store of value. To perform these …

The Credit Markets Go Dark, Jared A. Ellias, Elisabeth De Fontenay

Faculty Scholarship

Over the past generation, conflicting trends have reshaped the ownership of corporate equity on the one hand and corporate debt on the other. In equity, the two great trends have been the shift from public markets to private ownership and the consolidation of American companies’ stock in the hands of powerful investment funds. In debt, by contrast, the great trends have been a shift from private loans to quasi-public markets and dispersed ownership.

In this Article, we chronicle the recent and dramatic reversal of these trends in the debt markets. Private investment funds executing a “private credit” strategy have become …

Technologies Of Violence: Law, Markets, And Innovation For Gun Safety, Joseph Blocher, Christopher Buccafusco

Faculty Scholarship

Violence in the United States is distinctive in many ways, perhaps none more visceral and fundamental than the technologies with which it is practiced. American violence disproportionately involves guns, and because guns are such an effective tool of violence, confrontations involving them are disproportionately deadly. Decades of research confirm this "instrumentality effect, " and it is reflected in the broad, bipartisan agreement that the nation has a gun violence problem. The deep disagreement, of course, remains about how to address it, with most of the debate focused on regulating who can carry which guns, where, and how.

But fully understanding, …

2025 Curacao's Tourism Evolution: Advancing Value And Impact, Manuel A. Rivera, Margaret Zorrilla, Andreina Gonzalez

Hospitality+™ Center for Innovation and Training

This report presents a comprehensive analysis of Curaçao’s tourism performance in 2025, integrating arrival data, visitor characteristics, and economic impact to provide a clear and unified view of the destination’s tourism system. Drawing on official arrival statistics and visitor survey data, the analysis examines not only the scale of tourism activity, but also the value generated across markets and visitor segments.

Leadership Perceptions Of Employee Identity: How Leaders Facilitate An Inclusive Environment, Arian Sullivan

Dissertations and Theses @ UNI

Workers spend one-third of their lives at work. Therefore, they deserve to work for organizations that focus on equity and inclusion. Despite laws that aim to protect employees, workers still experience discrimination. This thesis explores how leaders perceive their role in fostering an inclusive culture that encourages employees to bring forward workplace concerns. Through qualitative interviews with locally recognized leaders, this study examines how inclusion is understood and enacted in leadership practices. While participants largely demonstrated inclusive leadership values such as shared perspectives, worker empowerment, and collaboration, I found that participants spoke of their employees in terms of personality traits …

Impact Of Firms’ Innovation And Environmental, Social, And Governance (Esg) Score On Financial Performance: A Study Of Telecommunications And Information Technology Companies Listed On Apec Member Countries’ Stock Exchanges In The Period Of 2018-2022, Navira Putri Apriliani, Rahmat Aryo Baskoro

The Indonesian Capital Market Review

The telecommunications and information technology sectors significantly drive economic growth through continuous innovation. This study investigates how Innovation and Environmental, Social, and Governance (ESG) metrics affect the financial performance of 80 telecommunications firms listed on stock exchanges in APEC member nations from 2018 to 2022. Innovation is evaluated based on research and development expenditures, whereas financial performance is determined by examining revenue and Tobin’s Q. Employing Ordinary Least Squares (OLS) and Two-Stage Least Squares (2SLS) regression methods, the findings reveal that innovation positively influences ESG scores, notably improving governance aspects. ESG scores positively impact revenue but negatively affect Tobin’s Q. …

Assessing The Role Of Leadership In Shaping Digital Transformation Capabilities In Uae Governance, Arif Alshamsi, Maytha Al Ali, Noura Metawa

All Works

The present study aims to investigate the impact of leadership on digital transformation in the UAE government, using a Knowledge, Attitude, and Practice (KAP) analytical framework. This study examines the effect of leaders’ familiarity with digital technologies, their attitudes towards innovation, and their practical tactics for execution on the process of digitalizing government services. Employing a mixed-methods methodology, this research uses surveys and interviews to gather data from influential policymakers while also conducting a comprehensive examination of case studies on digital projects. The findings suggest that considerable knowledge and favorable attitudes towards digital transformation exist. However, implementing digital transformation methods …

ทัศนคติของคน Gen Y ที่มีต่อนโยบายและสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์, พลอยไพลิน พูลสวัสดิ์

Chulalongkorn University Theses and Dissertations (Chula ETD)

การศึกษานี้มีความสนใจที่จะศึกษาพฤติกรรมการรับรู้ของคนเจนเนอเรชั่นวายในเขตกรุงเทพมหานครที่มีต่อนโยบายการออมและสวัสดิการของผู้สูงอายุในยุคสังคมสูงวัยอย่างสมบูรณ์ เพื่อศึกษาระดับพฤติกรรมการรับรู้คนเจนเนอเรชั่นวายในเขตกรุงเทพมหานครที่มีต่อนโยบายการออม และสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ เปรียบเทียบความคิดเห็นของของคน Gen y ที่มีต่อนโยบายและสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ และศึกษาพฤติกรรมการรับรู้คนเจนเนอเรชั่นวายในเขตกรุงเทพมหานครที่มีต่อนโยบายการออม และสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ โดยการวิจัยเป็นชิงปริมาณแจกแบบสอบถามกับกลุ่มตัวอย่างจำนวน 384 คน วิเคราะห์ข้อมูลด้วยการหาความถี่ ค่าร้อยละ ค่าเฉลี่ย ค่าเบี่ยงเบนมาตรฐาน และวิเคราะห์โดยการทดสอบค่าที ค่าเอฟ และการวิเคราะห์ถดถอยพหุคูณเพื่อทดสอบสมมติฐาน ผลการศึกษาพบว่า ระดับทัศนคติ การคล้อยตามกลุ่มอ้างอิง การรับรู้ความสามารถในการควบคุมพฤติกรรม ความรู้ในการออมของคน Gen y และนโยบายและสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ อยู่ในระดับมาก ผลการเปรียบเทียบระดับความคิดเห็นของทัศนคติในการออมนโยบายและสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ของคนเจนเนอเรชั่นวายในเขตกรุงเทพมหานคร พบว่า เพศ อายุ อาชีพ ค่าใช้จ่ายหลัก ค่าใช้จ่ายต่อเดือน ความเพียงพอของรายรับ–รายจ่ายที่ต่างกัน มีความคิดเห็นแตกต่างกันที่ระดับนัยสำคัญ 0.05 นอกนั้นมีความคิดเห็นไม่แตกต่างกัน และในด้านทัศนคติ การรับรู้ความสามารถในการควบคุมพฤติกรรม และความรู้ในการออม มีผลต่อนโยบายและสวัสดิการของผู้สูงอายุในยุคสังคมผู้สูงอายุอย่างสมบูรณ์ ซึ่งจากผลการศึกษาอาจเป็นประโยชน์ต่อการกำหนดแนวทางพัฒนานโยบายด้านการออมและสวัสดิการผู้สูงอายุให้มีประสิทธิภาพมากยิ่งขึ้น และนำไปสู่การสร้างความมั่นคงทางเศรษฐกิจและคุณภาพชีวิตที่ยั่งยืนของสังคมไทยในอนาคต

The Determinants Of Short-Term And Long-Term Performance Of Initial Public Offering: Evidence From The Stock Exchange Of Thailand (Set) And Market For Alternative Investment (Mai), Chittakrij Peungsugk

Chulalongkorn University Theses and Dissertations (Chula ETD)

This study examines the determinants of short and long-term IPO performance in the SET and mai market. Using samples of SET and mai IPOs from 2014-2021, the research investigates how underwriter reputation, institutional investor ownership, and big-4 auditor influence cumulative abnormal returns across time horizons. From information asymmetry, certification, and signaling theories, the study uses multiple linear regression with OLS to analyze IPO performance. Results are different between the two markets. In SET, underwriter reputation shows no certification effect across all time horizons for all reputation measures. Institutional investor ownership demonstrates no short-term impact but exhibits negative impacts with long-term …

The Effect Of Economic And Climate Policy Uncertainties On Momentum Strategies Across Different Esg Levels, Siwaphat Prommana

Chulalongkorn University Theses and Dissertations (Chula ETD)

This thesis investigates the impact of Economic Policy Uncertainty (EPU) and Climate Policy Uncertainty (CPU) on ESG momentum strategies in U.S. equity markets from 2011 to 2023. Momentum portfolios are constructed within high- and low-rated ESG pillar groups to assess how policy uncertainty influences their performance across different firm characteristics, including sectoral classification and geographic operations. Empirical analysis reveals that policy uncertainty, particularly through Forecast and News channels, significantly affects momentum returns, with the strongest effects concentrated among low ESG-rated and domestically focused firms. Cyclical sectors display heightened sensitivity to both EPU and CPU, while international firms show weaker or …

Environmental, Governance, And Bibliometric Research On Corporate Tax Avoidance, Harjot S. Mehmi

Theses and Dissertations (Comprehensive)

This dissertation is composed of a literature review and three essays positioned in the corporate tax avoidance (CTA) space. The literature review summarizes the relationship between CTA and environmental, social, and governance (ESG) factors. Although there are mixed findings within each of the E-S-G categories in the CTA literature, in general, better environmental circumstances are negatively associated with CTA, social performance displays an inverse relationship with CTA, and governance factors also display an inverse relationship with CTA. The first essay is an empirical archival investigation of the relationship between CTA and an environmental factor – the risk of environmental hazards …

The Information Spillover Effects Of Earnings Announcements: Evidence From Thailand, Panatakorn Piyawannasuth

Chulalongkorn University Theses and Dissertations (Chula ETD)

AbstractThis research investigates spillover effects during announcement days in the Thai stock market, covering the period from 2015 to 2024, covering all publicly traded companies on the Stock Exchange of Thailand. The paper aims to determine whether limited spillover effects in developed markets persist in emerging markets whose institutional features are quite different.The empirical evidence strongly confirms that Thai earnings announcements are made up predominantly of firm-specific information, as compared with industry-level information, consistent with developed-market profiles. The conditional spillover study, however, reveals characteristic Thai capital market characteristics. Firms reporting significant earnings surprises demonstrate no systematic evidence in precipitating larger …

Governance Rating Disagreement And Earnings Management In Asean Listed Firms, Pawat Dumrongkiate

Chulalongkorn University Theses and Dissertations (Chula ETD)

This study investigates the relationship between corporate governance ratings and earnings management among publicly listed firms across six ASEAN countries—Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam—during the period 2015–2023. It examines whether the coverage, level, and disagreement of governance ratings influence the degree of discretionary accruals, which are used as a proxy for earnings management. The Modified Jones Model and Kothari’s performance-matched approach were employed to estimate discretionary accruals, with firm, country, industry, and year fixed effects applied to control for unobserved heterogeneity. The results reveal that governance rating coverage and overall rating levels do not significantly affect earnings …

Salience, Trading Volume And 52-Week High Effects On Stock Returns: Evidence From Thai Stock Market, Tonnsaai Anantrechai

Chulalongkorn University Theses and Dissertations (Chula ETD)

This study examines the interaction between salience effects and the 52-week high phenomenon in the Thai stock market, with particular attention to the mediating role of trading volume. Using data from SET100 constituents spanning May 2005 to December 2024, we employ the salience measure developed by Bordalo et al. (2012) and Cosemans and Frehen (2021) to investigate whether stocks with salient payoffs exhibit different return patterns when approaching their 52-week highs. Following Lin (2024), we test whether abnormal trading volume amplifies these behavioral effects. Our findings reveal a notable discrepancy: while historical portfolio sorts show extreme return differentials between salience …

Inclusive-Classroom Simulation Using Immersive Vr Technology : A Training Tool For Classroom Management With Asd Students, Jakkarin Thepvong

Chulalongkorn University Theses and Dissertations (Chula ETD)

This study developed and evaluated the Inclusive Classroom Simulation (ICS), an immersive virtual reality (IVR) tool designed to improve pre-service teachers’ self-efficacy and attitudes toward managing inclusive classrooms with students on the autism spectrum. Using mixed-methods approach, including expert interviews, prototype development, usability testing, and a pre-post VR intervention, the study engaged pre-service teachers in realistic classroom scenarios that replicated ASD-related disruptive behaviors. Findings indicate that high sense of agency enchances classroom-management, self-efficacy and attitudes toward inclusive practices. Qualitative results further support the tool’s authenticity, usability, and potential for skill transfer to real-world teaching. The research expands VR-based teacher training …

The Financialization Of The American Dream: Private Equity’S Rise In The Single-Family Rental Market, Colby Sherwin

Honors Theses and Capstones

This thesis examines how private equity firms and other institutional investors are reshaping the single-family rental market in the United States, and what that shift means for homeownership, affordability, and community stability. What began as a short-term strategy to acquire foreclosed homes after the 2008 financial crisis has evolved into a long-term business model, with firms now owning hundreds of thousands of properties across the country. Leveraging their financial scale, these investors often outbid individual buyers, particularly in fast-growing cities. While proponents argue that institutional ownership brings professionalism and much-needed supply to tight housing markets, data shows that it has …

Women Leaders' Lived Experiences Of Bravery In Leadership, Michelle E. Bartlett

Educational Leadership & Workforce Development Faculty Publications

Purpose

The research aims to understand the stories of women leaders who have demonstrated bravery in leadership. By analyzing their lived experiences through storytelling and narratives, it seeks to shed light on the challenges and motivations behind their brave actions, contributing to a deeper understanding of bravery in leadership within gender and organizational contexts.

Design/methodology/approach

This study adopts a qualitative multiple case study approach, focusing on the autobiographical accounts of three women leaders to explore their experiences of bravery in leadership. Utilizing narrative analysis (NA), it is grounded in ethical leadership theory and narrative identity theory. The research method involves …

How Personalized Chatbots Win Customer Loyalty, Jaeha Lee, Dooyoung Choi

Educational Leadership & Workforce Development Faculty Publications

The study applies affordance theory to investigate how perceived personalization influences loyalty through cognitive, affective, and social drivers. Data was collected from 220 participants who watched a video of a chatbot interaction and then assessed their loyalty intentions. While all paths were significant between personalization and consumer’s willingness to stay, the effects of personalization on consumer’s willingness to recommend the retailers to others were slightly different. If companies aim to capitalize on word-of-mouth marketing, it will be better to prioritize cognitive and affective qualities of chatbot over social qualities, because the latter did not contribute significantly to word-of-mouth intentions about …

Employers' Perceived Value Of High School Industry Recognized Credentials, Teri Harris, Mickey Kosloski, Philip A. Reed

Educational Leadership & Workforce Development Faculty Publications

The purpose of this study was to determine whether industry-recognized credentials (IRCs) earned in secondary school led to quality employment and which IRCs should be integrated into career and technical education (CTE) high school courses. Using survey data from business leaders across the 14 nationally recognized Career Clusters (Advance CTE, 2024a), credentials were ranked by importance within five program areas (n = 257). Pareto analysis revealed 80% of respondents rated health sciences, family and consumer sciences, and agricultural sciences credentials highest, while business/marketing and skilled/technical sciences/STEM credentials did not rank in the top 20%. This research provides empirical evidence for …

In Search Of A Sea-Life Balance In An Adverse Environment : Understanding Seafarers' Life, Work And Turnover, Bikram Singh Bhatia, Raphael Baumler, Maria Carrera-Arce

Reports

The Officers’ Union of International Seamen (OUIS) commissioned the World Maritime University (WMU) to conduct the Work & Health Balance at Sea (WHEAB) project to examine some dimensions of seafarers’ working lives.

Building on exploratory interviews, a survey was designed and administered. The current report presents findings on work patterns (onboard and home periods), working hours, work-related stress, safety management system, shore leave, mental well-being, and career intention.

The survey gathered responses from 4,372 seafarers, mainly from India (n=1,098; 25.1%), the Philippines (n=690; 15.8%), the United States (U.S.) (n=501; 11.5%), and other worldwide regions (n=2,083; 47.6%). The overrepresentation of U.S. …

2025 Finance Calendar, Amanda Christensen, Melanie Jewkes, Andrea Schmutz, Vincenza Vicari-Bentley, Kelan Combe, Rochelle Allen, Lauren Olsen, Jenny Weller

All Current Publications

The 2025 Financial Calendar outlines small monthly steps to improve your finances over the year.

Corporate Soft Power Strategy In Shaping Global Influence: A Case Study Of Microsoft, Qiang Qiang

Theses and Dissertations

Soft power, defined as the ability to attract and persuade through appeal and influence rather than coercion, has emerged as a critical component in the arsenal of global corporations navigating the complexities of the interconnected world. This study, using Microsoft as a case, delves into the realm of soft power in global corporations. Drawing upon qualitative methodology, this study aims to uncover the nuanced factors contributing to global corporation soft power prowess. Key areas of investigation include organizational culture and communication, corporate branding, corporate social responsibility, emerging technological applications, global branding strategies, and leadership approaches. Through an analysis of these …

Charisma And Impulsivity In The Venture Pitch Persuasion Process, Shilena D. Battan

Theses and Dissertations

Entrepreneurs depend on persuasive pitching to secure venture capital (VC) funding, yet the roles of charisma and investor impulsiveness in shaping those decisions remain underexplored. This dissertation addresses the gap by examining how entrepreneurial charisma and investor impulsiveness influence persuasion outcomes during the pitch process. Two pilot studies and two main experiments tested these dynamics. In Study 1, a trained actor delivered a pre-scripted pitch in high and low charisma formats. In Study 2, extended the investigation by adapting the pitch text into AI-generated text, offering a comparison between human and AI-authored pitches. Results from both studies revealed a mix …

Reflection & Reciprocity: The Role Of Community In The Career Decision-Making Processes Of Indigenous & Non-Indigenous College Students, Amanda M. Langhorst

Theses and Dissertations

This dissertation explores the complex role of community in the career decision-making of college students. Our career decisions impact our life in many ways; individualistic cognitive models provide some insight but miss the important relationships and interaction we have with our communities and the role of culture. Through 45 interviews across a primary sample and two contrast samples with public university college students and student service professionals, this research revealed two key processes in how we utilize community in our career decision-making, reflection & reciprocity. The data resulted in a Community-Embedded Career Decision-Making Model showcasing the process of “how” we …

Creation-Disruption Theory: How Innovators Create And Disrupt Markets In The Era Of Ai And Beyond, Jukka Alanen

Theses and Dissertations

Understanding how innovators create and disrupt markets remains a central challenge in strategic management and innovation, especially amid rapid advances in AI. In this two-paper dissertation, I develop and empirically ground the Creation-Disruption (CD) Theory as a novel and unified theory that explains how innovations and innovators transform markets through intertwined processes of creation and disruption, addressing limitations of prior frameworks. In the first paper, I develop the CD Theory conceptually, treating innovations as the unit of analysis, and reconceptualize, integrate, and extend prior frameworks — most notably, disruptive innovation theory and Blue Ocean Strategy — into a unified theory …