Digital Commons Network^™

Dilemmas Of Institutionalizing Human-Centered Design In Startups, Wenlin Zhang, Jin Ma

DRS Biennial Conference Series

While business and strategic design scholarship widely acknowledges the benefits of Human-Centered Design (HCD), limited research noted that implementing HCD may produce intricate challenges in real-world business contexts—especially in startups constrained by resource scarcity and limited time for trial and error. Drawing on institutional theory, we examine how HCD permeate into organizational culture, strategy making, and daily operations. Our case study develops a framework of “HCD Institutionalization Dilemma”. The framework encompasses four themes. First, overcommitment to HCD, where organizational members deeply adhere to HCD tenets. Second, operational predicament perception, where high investments fail to deliver tangible, actionable design outputs. Third, …

How Automation Impacts Worker Ecosystems In Organizations: A Case Study Of Autonomous Bus Operations At An International Airport, Garoa Gomez-Beldarrain, Femke Van Dam, Euiyoung Kim, Himanshu Verma, Alessandro Bozzon

DRS Biennial Conference Series

Organizations are increasingly immersed in automation programs aimed at enhancing operational efficiency, yet these initiatives fundamentally impact and reshape traditional workplaces. Prior research has examined automation's effects on workers who directly interact with it, but less attention has been given to how broader worker ecosystems are impacted. To address this gap, we investigate an autonomous shuttle bus project at an international airport. We conduct an interview study with nine external experts holding prior experience in similar automation contexts. To engage participants in discussing the impacts of a future autonomous bus operation, we utilize systemic design as a lens and conduct …

Exploring Intentions And Use Scenarios Behind Geomatic Data Artefacts For Public Health Policies In Québec From A Co-Design Perspective, Angélique Montuwy, Lorenz Herfurth

DRS Biennial Conference Series

This paper explores the production and intended use of publicly available Geomatic Data Artefacts (such as geo-repositories, maps, and dashboards) and their relevance in the context of public health policies. We are an interdisciplinary team of academics with backgrounds in geomatics and design who began discussing the role of accessing and visualizing geographic data to support participation in public healthcare policy. Specifically, this paper examines questions related to stakeholder involvement in the production and development of use scenarios for Geomatic Data Artefacts that inform public health policies. We reviewed existing artefacts, conducted a first round of conversations, and produced an …

Symbiotic Behaviors And Strategic Design: A Situated Participatory Framework For Organizations Led By/For Older Adults, Juliana Gómez, Mariana González, Tala Pedraza, Laura Sofía Riveros

DRS Biennial Conference Series

Café Séneca, the largest affinity chapter of the Uniandinos Alumni Association in Colombia, is dedicated to the wellbeing of older adults and led by retired members. Despite its popularity, the chapter lacked a strategic design structure, relying on inertia to shape its activities and limiting its ability to evolve sustainably. This paper presents a reflective case study of SenSilver, a situated participatory strategic design framework developed for organizations led by and for older adults. Combining business, positive, and empowerment-oriented design with biological, social, and psychological dimensions of aging, the framework was applied through a research-consultancy process with Café Séneca. The …

Design And The Public Sector: Contemporary Methods And Practice, Scott Schmidt, Sabine Junginger, Marzia Mortati, Federico Vaz

DRS Biennial Conference Series

The DRS2026 track titled “Design and the Public Sector: Contemporary Methods and Practices” examines the expanding relationship between design and the public sector, situating design as an active process in shaping public services, institutional change, and governance practices. Building on a trajectory established across DRS2022, DRS2024, and now DRS2026, this third Design for Policy and Governance Special Interest Group (PoGoSIG) hosted track reflects a shift from foundational and integrative concerns toward a more systems-based orientation. The following contributions are organised around four central themes: AI and New Technologies, Design and Infrastructure, Hope and Imagination, and Participation in Policymaking. Drawing on …

Managing Migration And Political Change: Lessons From Sweden’S 2015 Asylum Crisis For South Korea’S Emerging Immigration Era, Sean Lee

Dissertations, Theses, and Capstone Projects

The purpose of this capstone project is to analyze how two nations that have little in common in terms of geography or politics have been required to deal with immigration issues in ways that their institutions did not anticipate. One nation has been dealing with immigration-related issues for some time now, while the other nation has yet to do so. In 2015, when Sweden received approximately 162,000 asylum applications in one year alone, Sweden’s housing systems were strained, many of the municipalities were unable to keep up with the demand, and the political climate began to shift in ways that …

The Latino Higher Education Landscape In Massachusetts, Fatema B. Ahad, Fabián Torres-Ardila, Elisa Castillo, Lorna Rivera, Joseph B. Berger

Gastón Institute Publications

This white paper provides a statistical overview of HSIs in Massachusetts within the state’s evolving demographics and postsecondary education context. It presents historical trends on student enrollment, student outcomes, and faculty and staff composition, highlighting the state of Latino students in the Commonwealth. The analysis offers descriptive data to inform policymakers, practitioners, and institutional leaders. It does not evaluate causal relationships or institutional effectiveness. The institutions included in this report were identified as HSIs and emerging HSIs through full-time equivalent (FTE) analysis for fall 2024 data. This is not an official or comprehensive list of schools eligible for, or that …

The Perceived Effectiveness Of Kotter’S Change Leadership Model In The Knox County Association Of Baptists Churches, Luke England

Doctoral Dissertations and Projects

The purpose of this phenomenological study is to understand the perceived effectiveness of Kotter’s change leadership model in Southern Baptist churches in the Knox County Association of Baptists located in East Tennessee. This phenomenological study utilizes a qualitative research methodology to uncover the perceived effectiveness of Kotter's eight-step change leadership model in Southern Baptist churches in the Knox County Association of Baptists in East Tennessee. This research seeks to understand the five major challenges Senior Pastors believe to be the greatest impairment to instituting change within the local church. Moreover, this research uncovers the perception of pastor’s agreement towards the …

Imago Dei Leadership Model, Jessica Lei Kritner

Doctoral Dissertations and Projects

This Dissertation-in-Praxis sought to observe the intentional application of leadership styles at Birmingham Master Commission (BMC), a traditional discipleship program for college aged adults (ages 18–25). While biblically centered and focused on spiritual formation, BMC lacked healthy leadership precedent and defaulted to peer-leadership only. This practice created a sporadic leadership culture that restricted student growth, autonomy, and investment in the program. This Dissertation-in-Praxis served as a process-based intervention on the psychological and spiritual impacts leadership styles have on young adult leaders. Transformational, servant, and participative leadership practices were modeled in existing ministry systems: one-on-one mentoring, leadership labs, and small group …

The Lived Experiences Of African American Clergywomen In In New York City, Rosa Queen-Allen

Doctoral Dissertations and Projects

In this century, there has been a notable escalation in the tally of African American women purporting the imperative in their lives to serve within the Black Church in clergy oversight positions. Despite overt inequities in clergy leadership regarding the percentage of males versus females, there is a dearth in the ministerial leadership literature concerning African American females. The purpose of this phenomenological study was to explore the lived experiences of African American females in senior ministry in New York City. For this study, African-American clergywomen will be generally defined as African-American women who lead a church or are called/ordained …

We Are Still Here: A Narrative Inquiry Examining The Experiences Of Black Women Chief Diversity Officers At Historically White Institutions, Jasmin M. Robinson

All-Inclusive List of Electronic Theses and Dissertations

This qualitative study explores the lived experiences of Black women serving as CDOs in higher education institutions to understand their unique challenges, opportunities, and contributions as diversity leaders. The study uses a narrative inquiry approach, comprising of in-depth, semi-structured interviews, observations, and document analysis to understand how six Black women CDOs lead DEI efforts at historically White institutions, what their identities mean to them, and the lessons learned along the way. Eight core themes emerged from the findings addressing institutional commitment to DEI, institutional perceptions of CDOs, chief diversity officer responsibilities, how Black women understand their race and gender, how …

Commodore Kid To Campus It Leader: The Experiences Of Black Men On The Path To Becoming Chief Information Officers In Higher Education, William Adu-Mensah

All-Inclusive List of Electronic Theses and Dissertations

Since its inception, the chief information officer (CIO) role has become increasingly crucial. Today, the role of the CIO has never been more important. Having CIOs on the leadership table is essential, and that table should include Black IT professionals whose perspectives have long been missing. Yet, Black male chief information officers remain profoundly underrepresented in higher education information technology leadership. Across higher education in the United States, only about three percent of CIOs identify as Black. This underrepresentation raises urgent questions about barriers to entry and how these men navigate institutions with minimal racial representation. The study examined the …

A Phenomenological Study: Examining Organizational Change Initiatives Within The U.S. Army To Influence Racial Climate, Reginald Gerald Dash Ii

Electronic Theses and Dissertations

This research study was aimed at examining organizational change initiatives influencing the racial climate among African American soldiers in the United States (U.S.) Army. African Americans comprise a significant portion of the U.S. Army. However, African Americans’ significant contributions do not readily translate into “equal treatment”, which includes proportional representation at the highest levels of leadership. African Americans in the U.S. Army face career navigation challenges rooted in systemic racial division. The goal of this qualitative phenomenological study was to add African American soldiers’ voices to the existing literature by interviewing African American soldiers with at least five years of …

From Mogadishu To Minneapolis: Transnational Political And Social Ties In The Somali Diaspora, Kate E. Mcfarland

Young Historians Conference

Beginning in the 1980s, Somalis have fled Somalia in order to escape persecution and political violence, find new economic opportunities, and achieve a better life. One major destination of these migrants is Minneapolis, Minnesota, which is now home to over 80,000 Somalis, making up 18% of Minneapolis’ population. Due to this sizable Somali enclave, Minneapolis and Somalia have created and maintained a transnational relationship. This paper examines that relationship, focusing on the causes of the Somali diaspora, evidence of transnational connections (such as remittances, cultural exchange, and political effects), and the challenges that threaten this tie. Understanding this relationship is …

Examining Automated Writing Evaluation Error Coverage In Relation To Uptake And Retention, Mohaddeseh Mehrzad, Mohammad Rahimi, Stephanie Link

Journal of Response to Writing

Despite the current widespread use of Automated Writing Evaluation (AWE) feedback, many issues regarding its efficacy still remain unresolved. Recent studies mainly focus on correctly detected errors with a lack of attention on the comprehensiveness of error detection, or error coverage. Error coverage is interesting because little is known about the capacity of AWE systems to fully detect common second language (L2) errors. It is also important to investigate the potential effect of such capacity on student uptake and retention, which are important constructs in fostering L2 writing development. To this end, the present study compared teacher feedback and AWE …

Essays On Effect Of Remote Work Opportunities On Migration And Gender Gap, Aghairza Mammadov

USF Tampa Graduate Theses and Dissertations

This dissertation examines how the expansion of remote work has reshaped key dimensionsof labor market behavior in the United States. By relaxing traditional constraints on where and how people work, remote job opportunities (RJOs) have the potential to alter both geographic mobility and labor market inequality. The first chapter focuses on how remote work affects internal migration patterns, while the second chapter examines its implications for gender differences in employment and wages.

Chapter 1 examines how the expansion of remote job opportunities shapes internal migration patterns in the United States. The expansion of remote job opportunities has decoupled employment from …

Beyond The Badge: How Internal Culture Contradicts External Service In Urban Police Departments, Rowan Bari Eiselman

Educational Studies Student Papers and Posters

This ethnographic study examines how gendered workplace culture and mental health culture shape officer retention in two urban police departments: the Orange Police Department and the Los Angeles Police Department's 77th District. Through ride-alongs, observations, and informal interviews with nine current and retired officers (four female, five male) across various ranks conducted between March and April 2026, this research reveals a troubling contradiction: departments tasked with serving diverse communities struggle to support diversity within their own ranks. Female officers navigate professional isolation, prolonged competence-proving expectations, and implicit career-versus-motherhood choices, with experiences varying significantly between the more supportive Orange PD and …

Book Review: Remissioning Church: A Field Guide To Bringing A Congregation Back To Life By Josh Hayden, Keith A. Darlington

Great Commission Research Journal

No abstract provided.

Developing A Church Growth Strategy For Church Revitalizations In Suburban Communities Within The U.S. Assemblies Of God, Thomas A. Galban

Doctor of Ministry (DMin)

Suburban communities are experiencing demographic and socioeconomic shifts that have presented challenges for the local church. These changes have correlated with the decline and plateau of many suburban churches within the U.S. Assemblies of God. This dissertation explores which successful models of church revitalization can be adapted, learned from, and created for suburban church contexts within the U.S. Assemblies of God. Using a qualitative research approach utilizing interviews, this study examined seven suburban churches and the pastors who successfully led through a revitalization process. Each pastor was interviewed concerning their leadership approach, strategies that were employed, contextual realities, funding models, …

Changing Mercy In Aotearoa New Zealand, Anna Nicholls Victoria University Of Wellington

Journal of Global Catholicism

This paper examines the evolving expression of Catholicity within the Mercy organization in Aotearoa New Zealand. It explores the impact of Vatican II, demographic shifts, and societal changes. Through interviews with lay leaders in Whānau Mercy Ministries, the religiosity, inclusive approach, and the tension between traditional Catholic identity and pluralism in the organization are explored. A pertinent discussion concerns how the organization uses a more secular portrayal of Catherine McAuley as a unifying figure for the religiously diverse audience. The author argues that while secularization influences the organization, it fosters human flourishing and community engagement, offering opportunities for growth rather …

Faith And Justice: Church Leadership's Impact On Prison Reform, Yaw Asamoah Akowuah Mr., Frank Y. Adusei, Eric Kaufman, Loy V. Crowder

Journal of Human Services: Training, Research, and Practice

This study examines the Church of Pentecost’s (CoP) pioneering prison reform initiative in Ghana as a faith-based response to systemic overcrowding and inadequate rehabilitation infrastructure. Through a qualitative case study design, the research analyzes in-depth interviews with church leaders and media staff, alongside institutional documents, to explore how religious leadership intersects with correctional policy. Findings reveal that CoP’s “Vision 2023” strategy positioned prison decongestion as a moral and national imperative, leading to the construction of five “Inmates Skills Acquisition and Reformation Centres.” These facilities integrate vocational training, spiritual care, and modern infrastructure, aligning with Rehabilitation Theory’s emphasis on humane, reintegration-focused …

Living Faithfully In An Economic Revolution, Part Ii: Ai's Impact On Productivity And Labor, Joshua E. Hollinger

Faculty Work Comprehensive List

"AI is unlikely to eliminate human work entirely. But it may radically reshape which skills are valuable, how labor is compensated, and how widely the gains from productivity are shared."

Posting about the influence of AI on labor from In All Things, an online hub that offers insight into maintaining and faithful and orthodox Reformed Christian worldview while fearlessly engaging in every aspect of contemporary life – until all is made new.

Living Faithfully in an Economic Revolution, Part II

Underrepresented And Understudied: Exploring The Lived Experiences Of African American Women In Policing, Brenda Goss Andrews

Walden Dissertations and Doctoral Studies

African American women are underrepresented in policing and understudied in the research. Grounded in Collins’ Black feminist thought, whose theme seeks to empower Black women to speak in their authentic voices, this qualitative phenomenological study explored the lived experiences of 12 African American female officers from Midwest departments. It examined how the intersection of race and gender shaped their workplace realities. The purpose of the study was to gain perspectives from the participants on strategies to recruit and retain African American female officers. Historically, policing has been a gendered and hypermasculine profession, making it difficult for African American female officers …

5.4.1. Cultivating Cross-Generational Leadership, Shela Ammani Sullivan

Doctor of Leadership

Need Problem Opportunity (NPO) Statement

In the current corporate landscape, there is a lack of effective leadership models for the developing Millennial and Gen Z leaders.

Key Benefits from Research

Research and prototype testing yielded several key discoveries. While digital formats such as vlogs and ePlaybooks offer accessibility and relatability, the strongest outcomes emerged from in-person engagement. Stakeholders’ feedback emphasized the importance of relational depth, experiential learning, real-time feedback, and recommended digital supplements to enhance accessibility and reduce costs. These findings confirm that leadership development initiatives must integrate adaptability with relational practice to achieve sustainable and meaningful impact. The project …

Brewing Resilience: Cooperatives, Micro-Mills, And The Quest For Survival In Costa Rica's Changing Coffee Landscape, Leila N. Iredell

Honors Theses

This thesis examines how different organizational models in Costa Rica's coffee sector shape producers’ ability to capture value, build resilience, and sustain rural livelihoods in a rapidly changing global market. In comparing traditional cooperatives and new micro-mills, I examine specifically how control over the value chain, access to markets, and social infrastructure differ across models and what these differences mean for the farmers who depend on them. This project analyzes how the collapse of international price agreements and decades of market volatility drove producers toward new strategies, from independent processing and direct trade to coffee tourism. Costa Rica stands as …

No One Told Their Story: Acculturation, Faith Formation, And Belonging In Multicultural Congregations Led By African American Pastors, Alicia L. Partee

Doctor of Ministry

The search for meaning, identity coherence, and belonging often intensifies when individuals cross cultural boundaries. Faith communities can serve as sanctuaries for identity renegotiation, but congregations may also reproduce the social distance and exclusion found in the broader society. This dissertation addresses a scholarly and pastoral gap at the intersection of acculturation and Christian faith formation, and more specifically how identity, belonging, and spiritual formation are negotiated within multicultural congregations led by African American pastors in San Jose, California, and similar contexts.

Drawing on acculturation research in psychology, sociology, and anthropology, this study examines how culturally diverse newcomers experience culture …

Beyond The Heroic Leader: Formation For Collaborative Ministry, Graham English

Doctor of Leadership

I have served as a local church pastor for 28 years. In my current service on a denominational team that supports 500 Licensed Workers and 115 churches within the Western District of The Alliance Canada, I identified the following Need, Problem, or Opportunity (NPO): “Many leaders in The Alliance Canada lack collaborative skills, inhibiting participatory leadership, stifling innovation, and diminishing congregational empowerment to engage in God’s mission.” My research highlighted the limitations of heroic leadership in complex and rapidly evolving ministry contexts. Leadership approaches that were once effective in the church no longer align with current relational, cultural, and organizational …

Leadaptive: A Leadership Framework That Equips Pastors To Discern Ministry Season And Flex Leadership Styles With Wisdom, And Effectiveness, Glyn Barrett

Doctor of Leadership

This doctoral project, Leadaptive, addresses the following NPO: inflexible leadership style in Pentecostal and Charismatic churches stifles growth, leading to stagnation and reduced gospel impact. The project addresses this challenge within my vocational context as the Senior Pastor of a multisite church in the United Kingdom, a national denominational leader, and the Chair of Global Church Planting for a worldwide Pentecostal fellowship of more than 460,000 churches. In these settings, leaders often face a tension between spiritual conviction and adaptive responsiveness. The project seeks to design and implement a replicable, Christcentered framework to help pastors lead effectively through the diverse …

Empowering Equity: Latinas In Leadership – Navigating Work-Life Balance In The Post-Pandemic Era, Teresa Excinia

University of the Pacific Theses and Dissertations

This dissertation explored the lived experiences of Latina leaders as they navigated how cultural expectations influenced work–life balance in the post-pandemic era. The COVID-19 pandemic reshaped workplace dynamics, blurring boundaries between professional responsibilities and personal life. For Latinas, these challenges were compounded by cultural expectations that shaped their roles both at home and in the workplace. The purpose of this study was to understand how Latina leaders managed the dual pressures of balancing career demands with cultural and familial obligations. Using Testimonio as the methodological framework, this study captured the voices and narratives of Latina leaders across industries, offering an …

Toward A Transformative Church: The Role Of Elders In Church Growth In The Seventh-Day Adventist Church, Brian Kwalela Mungandi

All Electronic Theses and Dissertations

This study addressed the need for a transformational leadership strategy that engages elders in membership retention and church growth for a Seventh-day Adventist Church. This mixed-method study aimed to identify factors contributing to declining membership in the Seventh-day Adventist Church, with the goal of informing strategies for improved member retention and potential church growth. A survey involving 30 active members was administered to gather insights into the target church’s profile. Additionally, interviews were conducted with 18 elders across four churches to evaluate leadership perspectives concerning membership retention and church growth. These data sources offered a snapshot of the target church's …