Hospitality Administration and Management Commons^™

Winning Ways 成功之道

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Hong Kong's culinary team has enjoyed a period of striking successes. Summer Cao reports on why the city's competitive chefs are suddenly hitting the high notes on the world stage.

香港廚師代表隊取得驕人成績，並在國際廚藝舞台上大放異彩，他們的成功之道究竟是怎樣的呢？

Rising Tide 風起雲湧

AMBROSIA 客道 : The Magazine of The International Culinary Institute

In 2017/18 the Vocational Training Council's International Culinary Institute will open the doors of its new building in Pokfulam. The leaders of Hong Kong's culinary industry have welcomed the project, which is designed to speed the flow of trained staff to the city's booming food sector.

2017/18年，職業訓練局成立的國際廚藝學院(ICI)將正式啟用位於薄扶林的新教學大樓，力求為香港蒸蒸日上的餐飲業提供源源不絕的專業人才，而此舉無疑是香港餐飲業翹楚所喜聞樂見的。

Contents

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Editor's Letter

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Cover

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Ambrosia Edition One 2015 Full Issue

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Customer Retention: Reducing Online Casino Player Churn Through The Application Of Predictive Modeling, Eunju Suh, Matt Alhaery

UNLV Gaming Research & Review Journal

With the potential expansion of legalized online gaming in the United States as well as in the global market, customer retention is critical to the continued growth and success of an online casino. While customer churn prediction can be an essential part of customer retention efforts, it has received very little attention in the gaming literature. Using historical online gaming data, this study examines whether player churn (attrition) can be predicted through an application of a decision tree data mining algorithm called Exhaustive CHAID (E-CHAID). The results of this empirical study suggest that the predictive model based on the E-CHAID …

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

Contextualizing Indian Gaming For The National Gambling Impact Study Commission, Laurie Arnold

Occasional Papers

This paper discusses the Indian Gaming Subcommittee of the National Gambling Impact Study Commission (NGISC). It illustrates the efforts tribes made to educate members of the NGISC about the positive impacts of Indian casino gaming, and it also highlights the resistance tribes faced from the NGISC.

Meals On Wheels

SIGNED: The Magazine of The Hong Kong Design Institute

All around the world, food trucks are revolutionising the dining industry as well as becoming design attractions in their own right. We explore the phenomenon, as well as the entrepreneurs and designers who are redefining the term "moveable feast'.

Applying The Holistic Conceptual Conservation Framework For Sustainable Tourism, George Alexakis, Larry Rice

Journal of Tourism Insights

The tourism and hospitality industry has not always followed sound environmental stewardship. Increased awareness among tourists worldwide has prompted sustainabilit­y discourse encouraging long-term systemic approaches to planning and development. The research article proposes a holistic conceptual conservation framework that shows how a united tourism and hospitality industry can curtail the processes of environmental destruction and collectively offer authentic touristic experiences. Visitors can fully experience tourist destinations through integrated ecotourism, ethnotourism, and other related tangential offerings alongside those of larger tourism and hospitality providers. The conservation framework hypothetically strengthens the customer loyalty of tourists towards all industry operators and related practitioners, …

You Look Like You’Ve Seen A Ghost: A Preliminary Exploration In Price And Customer Satisfaction Differences At Haunted Hotel Properties, Kimberly Mathe-Soulek, Grant C. Aguirre, Ioana Dallinger

Journal of Tourism Insights

With the increasing popularity of paranormal ghost hunting shows in mainstream television and popular culture, research in haunted lodging establishments is warranted. The purpose of this study is to explore differences in price and customer satisfaction between haunted vs. non-haunted properties; while also considering inn vs. hotels and chain vs. independent properties. Using TripAdvisor customer satisfaction scores and average daily rates, results of this study are opposite of what is hypothesized such that overall, haunted properties have lower customer satisfaction; while haunted, chain properties have higher prices. An exploration of interactions among variables is explored and practical implications are discussed. …

Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, Katherine Spilde

UNLV Gaming Research & Review Journal

While the business case for employee engagement and satisfaction is well documented in the service profit chain and the cost savings of employee retention are easily quantified, the means to achieving these related goals in the casino industry is not well known. The pathway to employee engagement and satisfaction is even less well known in the tribal government gaming industry. This paper finds that employees in casinos that are owned by tribal governments in the United States find particular pride in sharing the tribal government’s self-sufficiency, community engagement, and philanthropic activities with casino guests, who often wonder “where the money …

Mulberry Garden : Seasonal Dinner Menu, Mulberry Garden

Menus of the 21st Century

Mulberry Lane, Donnybrook, Dublin 4.

How The Great Recession Affected Casino Staffing In Nevada Casinos, Toni Repetti

UNLV Gaming Research & Review Journal

In service based industries, as revenue increases so does the need for employees to provide that service, but no known academic research has been conducted on what the most efficient level of that service should be for casinos. In Nevada casinos, significant results show that for each 1% increase in gaming revenue, casino employees increase 0.80%, salaries and wages increase 0.91%, and total payroll increases 0.95%. During fiscal years 2008 – 2010, what many consider the most significant recession to date for Nevada casinos, gaming divisions significantly decreased employees 11.6%, salaries and wages 8.7%, and total payroll 8.8% beyond that …

Towards A Model Of Electronic Word-Of-Mouth And Its Impact On The Hotel Industry, Edwin N. Torres, Dipendra Singh

Faculty Scholarship and Creative Works

Scholars and practitioners recognize that spreading word-of-mouth can play an important role in the formation of a hotel’s image. However, the relationships among various measures of online customer engagement are relatively unknown. The present study analyzes the relationships and quantifies the impacts of various measures of online engagement including the number of online reviews, overall rating, and relative ranking. The researchers used path analysis on a sample of 178 hotels to study the relationships among relevant variables and build a model to explain the impact of such measures (Figure 2). The results reveal there is a positive direct effect of …

Premier, Stowe Shoemaker, Joyce Gorsuch

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

Premier, Joyce Gorsuch, Alexandra Liebman, Maggie Hausbeck, Bobbie Barnes, Kyle Helms

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

An Enchanting Witchcraft: Masculinity, Melancholy, And The Pathology Of Gaming In Early Modern London, Celeste Chamberland

Occasional Papers

In seeking to illuminate the ways in which inchoate models of addiction emerged alongside the unprecedented popularity of gambling in Stuart London, this paper will explore the intersections between a rudimentary pathology of addiction and transformations in the epistemology of reason, the passions, and humoral psychology in the seventeenth century. By exploring the connections between endogenous and exogenous categories of mental illness, this study will examine the ways in which medicine, social expectations, and religion intersected in the seventeenth century alongside the historical relationship between evolving concepts of mental illness, stigma and the politics of blame and responsibility in the …

Exploring The Influence Of Holidaying In Wine Producing Countries On Consumer Wine Choice, Margaret Connolly

Conference papers

No abstract provided.