Business Administration, Management, and Operations Commons^™

Reframing Service Quality In Ai-Powered Hospitality Environments, Olena Ciftci

Journal of Global Hospitality and Tourism

The hospitality and tourism industry is experiencing a technological shift through the integration of artificial intelligence (AI), transforming both guest experiences and service operations. While AI offers hyper-personalization, efficiency, and scalability, it challenges traditional notions of service quality rooted in human interaction. This viewpoint explores the emerging concept of tech-augmented hospitality, where AI and human employees co-create guest experiences. The paper highlights key research directions for reconceptualizing service quality in the era of AI-enhanced hospitality. It argues for the development of new evaluative frameworks that encompass hybrid service models, cultural adaptability, inclusivity, and AI literacy.

Mda At Your Service: I Need Help With Credentialing — Can The Mda Help?, Rachel Sinacola Dds, Ms

The Journal of the Michigan Dental Association

This Q&A advises dentists to personally handle and fully comprehend all provisions of the credentialing process when participating with dental benefit companies, as it carries significant consequences. The Michigan Dental Association (MDA) offers resources such as a "Guide to Dental Benefit Contracts" and directs members to the ADA's CAQH-powered credentialing service, which streamlines the process of sharing credentials with multiple plans. Furthermore, MDA-endorsed PPO Negotiation Solutions provides an online guide outlining eight common pitfalls to avoid during the PPO credentialing application, including inaccurate submissions and neglecting updates, which can lead to costly delays and financial losses.

Mda Services: Practice Acquisition: 6 Ways Mda-Endorsed Companies Can Smooth The Way, Reva Darling

The Journal of the Michigan Dental Association

This article outlines six key ways MDA-endorsed companies can facilitate dental practice acquisitions, especially with a high number of dentists retiring. These services include: 1) Real estate valuation and lease review by Bridge Commercial Realty. 2) Acquisition loans and lines of credit through Bank of America Practice Solutions, which offers specialized healthcare financing and discounts for MDA members. 3) Expert assistance with transitioning insurance credentials and PPO network negotiations from PPO Negotiation Solutions to ensure optimal reimbursement. 4) Establishing financial safeguards through Prosperident's Owner Proactive Strategies to prevent embezzlement. 5) Reliable dental gas services from Compass Cryogenics. 6) Solutions for …

In These Challenging Times: Why Practice Analytics Are Your New Best Friend, Patrick Houlihan Dds

The Journal of the Michigan Dental Association

This article argues that financial success is crucial for a thriving dental practice in today's competitive market, despite dentists often lacking sufficient business management training. It introduces practice analytics as a fundamental tool to optimize operations and maximize profitability, enabling dentists to scrutinize outputs, evaluate performance, and implement necessary changes to achieve their goals. Key metrics to track include the number of active patients, monthly collection numbers, the doctor-to-hygiene collection ratio (ideal 65% doctor, 35% hygiene), collection per active patient per year, profit, and various overhead expenses (staff, facility, lab, supply, administrative). The author emphasizes that regular tracking of these …

Dean’S Report: U-M School Of Dentistry - Celebrating A 150-Year Tradition Of Excellence — And Planning For The Future

The Journal of the Michigan Dental Association

This report commemorates the 150th anniversary of the University of Michigan School of Dentistry, founded in 1875 largely due to the lobbying efforts of the Michigan Dental Association (MDA). It details the leadership of its first dean, Dr. Jonathan Taft, who established high professional standards that shaped the institution's commitment to excellence. The school boasts over 12,000 DDS graduates and 3,460 dental hygiene graduates, emphasizing its continuous role in advancing dentistry through innovation, research, and patient care, from early textbook development to modern digital tools like CBCTs and CAD-CAM technology. The incoming DDS Class of 2029 marks a milestone with …

A Tribute To Our Volunteers, Michael Saba

Journal of the Macomb Dental Society

This article features a monthly column from the Macomb Dental Society's editor, Dr. Michael Saba.

Igniting Curiosity In Business Students To Explore The United Nations Sustainable Development Goals, Amy Foshee Holmes

School of Business Faculty Research

Essential skills needed in a global marketplace include curiosity. The ability to adapt and respond to change enables individuals to take advantage of new opportunities and overcome obstacles that arise. Bill Gates, Warren Buffett, and Sheryl Sandberg all emphasize curiosity as an essential quality in achieving success. The United Nations Sustainable Development Goals (SDGs) provide a range of topics that can serve as the basis for igniting curiosity through a research project that engages students in learning about sustainability and business impacts on environmental and societal issues. Students share information and cultivate curiosity by exploring global issues and innovations in …

Beyoutiful Bath Bombs: A Standard Costing, Pricing, And Sustainability Reporting Case, Tara M. Lambert, Amy Foshee Holmes

School of Business Faculty Research

This case incorporates a mock consulting engagement with a real-world business to reinforce the concepts of standard costing and pricing which provides an ideal opportunity to explore sustainability-related issues. You will help the client identify Environmental, Social, and Governance (ESG) impacts to increase transparency for reporting in a competitive market scenario. In this case, you are introduced to BeYOUtiful Bath Bombs & More and asked to assess profitability for four inventory items, analyze the cost of adding a candle made from beeswax, and make recommendations for strategic planning. Implementation of this case study is designed for managerial or cost accounting …

If You Take Care Of Me, I’Ll Take Care Of You: The Mutual Gains Of Parental Support For Employee And Organizational Well-Being, Cara-Lynn Scheuer, Angela R. Grotto, Jessica L. Doll

Department of Management Faculty Scholarship and Creative Works

As the number of working parents rises, employers are increasingly called upon to support employees’ work–family (WF) obligations. Grounded in conservation of resources theory, we examined how providing varying degrees of parental support (paid vs. unpaid leave and family-supportive vs. -unsupportive leadership) is mutually beneficial to employee and organizational well-being – the ultimate criterion for organizational science. Participants (N = 538) were randomly assigned to read vignettes that varied the amount of parental support provided for expectant working parents. We tested whether WF benefits fairness perceptions moderated the indirect effects of parental support on felt obligation through job-related anxiety. Findings …

The New Professional: What New And Associate Dentists Need To Know About Ai, Amrita Patel Dds

The Journal of the Michigan Dental Association

This article outlines the growing importance of artificial intelligence (AI) in dentistry, particularly for newer professionals. AI's applications span radiographic analysis (identifying pathologies, enhancing diagnostic precision), treatment planning (simulating outcomes, designing aligners), and streamlining administrative tasks (voice recognition for notes, optimized scheduling). The author emphasizes that AI should be viewed as an augmentative tool to human capabilities, not a replacement for clinical judgment, especially in complex cases. It also highlights the critical considerations of data privacy (HIPAA compliance) and the enduring value of the relationship-driven nature of dentistry. Ultimately, the most successful dentists will be those who combine emerging technologies …

Dentistry And The Law: We Forgot To Renew Our Employment Agreement —Now What?, Daniel Schulte Jd

The Journal of the Michigan Dental Association

This Q&A addresses the legal implications when a fixed-term dental employment agreement expires without formal renewal. MDA Legal Counsel explains that if the employee continues working under the same conditions, an oral employment agreement is implicitly formed, retaining the original terms but becoming terminable without cause by either party at any time. A key consequence is that any post-termination provisions, such as a covenant not to compete, begin their restricted period countdown from the original agreement's expiration date, regardless of continued employment. The article advises that it's generally more practical for employment agreements to simply state that the term continues …

J Mich Dent Assoc September 2025

The Journal of the Michigan Dental Association

Each month, The Journal of the Michigan Dental Association provides news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. It stands as the primary publication reaching Michigan dentists.

The September issue marks the return to a hybrid publishing schedule, with print issues published bimonthly in January, March, May, July, September, and November, and online-only digital issues in February, April, June, August, October, and December. This return to print follows a suspension in May due to association-wide financial issues, with the MDA Board of Trustees approving changes in the 2025 budget to …

The Moderating Role Of Digital Multi-Sided Platform On The Firm Value Of Traditional Value-Chain Firms, Chee Pheng Lim

Dissertations and Theses Collection (Open Access)

This dissertation examines the strategic value and performance implications for traditional value-chain firms (TVCFs) that adopt digital multi-sided platforms (DMSPs) to augment their existing businesses. DMSPs facilitate interactions among multiple user groups through digital intermediaries, generating self-reinforcing network effects that enhance value creation, reduce operational and transaction costs, and enable collective innovation. Despite the prevalence of platform-based firms, 60% of global unicorns and 7 of the world’s 10 most valuable companies operate digital platforms, empirical research on the value-creation mechanisms of DMSPs remains limited. Anchored in the resource-based view and platform theory, this study investigates how DMSP moderates the relationship …

Plan And Track Your Performance For A Better Practice, Michelle C. Dziurgot

The Journal of the Michigan Dental Association

This editorial stresses the critical need for every dentist to track key performance indicators such as production, profit, and overhead to ensure long-term practice success. It advocates for setting and monitoring daily, weekly, and monthly goals for both doctor and hygiene departments. Strategies for effective practice management include regular team meetings, optimizing supply audits to eliminate unused materials, and planning for seasonal patient fluctuations to keep overhead in sync. The author also emphasizes the importance of providing proper training for the dental team, such as the MDA’s X-ray certification or the Certified Dental Business Professional designation, to enhance patient communication, …

Dean’S Report: Detroit Mercy Dental - Dental Schools — Safeguarding The Future Of Oral Health, Mert N. Aksu Dds, Jd, Mhsa, Cert. Dph

The Journal of the Michigan Dental Association

This report from the University of Detroit Mercy School of Dentistry highlights its mission to prepare students as clinicians, leaders, and advocates for public health and equitable access to care, emphasizing evidence-based practices and community service. It addresses critical public health measures like community water fluoridation and HPV vaccination, advocating for policies that protect oral health. The report notes concerns over proposed Michigan Medicaid dental program changes that could burden dental schools with increased uncompensated and emergency care. Initiatives to meet workforce needs include the new Detroit Mercy Dental Vermont Track and community-based education programs, which provided care to over …

Can Human Engagement And Artificial Intelligence (Ai) Co-Exist In The Online Classroom?, Mimi Gough

ICHRIE Research Reports

Today’s academic environment is faced with a new predicament in trying to understand the implications of Artificial Intelligence (AI). Many online educators are asking “What do I need to know about AI as it applies to academics? How do I prepare my students for careers in the hospitality and tourism industry while trying to balance human engagement with AI? In its current form, AI has created apprehension among higher education stakeholders about developing policies, procedures and usage as they redesign curriculum that supports students who may use AI in their future careers. This manuscript, based on a 2024 ICHRIE Conference …

The Two Faces Of Airbnb Disruption: Licensed Accommodations Perspective On Contrasting Impacts On Community In Nova Scotia, Maria Matthews, Ioannis S. Pantelidis, Rodrigo Lucena

ICHRIE Research Reports

This paper examines the disruptive impact of Airbnb on urban and rural communities within the province of Nova Scotia, Canada, from a licensed accommodations perspective. Utilizing qualitative methods, this study gathers insights from general managers and owners in the licensed accommodation sector to understand similarities and differences in how Airbnb influences socioeconomic factors, housing markets, and community dynamics in both urban and rural settings. Overall, Airbnb's influence is double-edged, offering economic opportunities while simultaneously posing significant socioeconomic challenges. The findings underscore the need for nuanced policy approaches relating to Airbnb that balance economic growth with community well-being, ensuring sustainable development …

An Association At The Crossroads: The 1970s Crisis Within Chrie, Bob Bosselman

ICHRIE Research Reports

The International Council on Hotel, Restaurant & Institutional Education (ICHRIE), founded in 1946, has a long history, although in the 1970s the future of the association was in doubt. This manuscript documents the crisis that nearly derailed the association, and details how this dilemma was resolved. Associations face many challenges throughout their history, and how they deal with each crisis often dictates their future.

Decreasing Organizational Knowledge Loss With Collaborative Learning Teams, Sandy Laurence Lembree

JWU Dissertations & Theses

Knowledge in organizations continues to be lost during attrition (Cox & Overbay, 2023). The Baby Boomers are retiring (Cox & Overbay, 2023), younger generations move (Brown, 2023), and self-interested employees hide knowledge (Ahmad & Karim, 2019; Anand et al., 2022) Collaborative learning teams (CLTs) increase knowledge transfer, which retains organizational knowledge (Ahmad & Karim, 2019). This mixed methods research was undertaken to investigate what contributors made a group in an organization into a CLT. Autonomy, competence development, group relatedness, psychological safety, shared goals and objectives, and leadership collaboration encouragement were explored for their relationships with being a CLT. Experiences were …

Literature Review Of Coaching Within The Project Management Discipline, Matthew Gier

Organizational Leadership and Management Department Graduate Course Papers

No abstract provided.