Business Administration, Management, and Operations Commons^™

Manufacturing Organizations During Sub-Acute Crises: An Examination Of Critical Interactions In Five Sub-Acute Crisis Cases, William A. Brake

Student Scholarship

Manufacturing organizations face a steady barrage of sub-acute crises. Sudden, often surprising events that seriously threaten critical objectives provide an environment of steady disruption and uncertainty. Viewing organizations as Complex Adaptive Systems (CAS), this qualitative study collects and analyses 29 interviews across five unique cases of small manufacturers recalling a recent sub-acute crisis and their responses. Interviews were conducted with a senior manager, a small group of key managers and then each of the managers individually. Our comparative analysis found that positive and negative thoughts, feelings and actions were predominate across a wide variety of cultures and crises. We propose …

Rating Determinants Factored In E-Commerce Decision-Making, Juheng Zhang, M. Riaz Khan, Dachuan Shih

International Journal of Applied Management and Technology

The user-generated content (UGC) Web sites are gaining popularity for a wide range of media content, such as news, blogs, forums, and open-source software. Instead of relying on information on company Web sites, users benefit by reading reviews written on UGC Web sites by consumers. Online evaluations are usually informative and reduce the information asymmetry. This study examines the problem where UGC can be expedient for online hotel booking. It investigates the relationship between the ratings obtained from the TripAdvisor.com reviewers and the hotel price levels in the United States, outside the United States, and top 20 hotels and others, …

Leadership And Conflict Resolution On The Production Line, Patricia I. Fusch Ph.D., Gene E. Fusch Ph.D.

International Journal of Applied Management and Technology

Conflict between coworkers on the production line can be expensive as well as time consuming for companies. The business problem investigated in the study is the inability of supervisors on the production line to resolve conflict in nonunion companies, which, consequently, may lead to a drop in organizational productivity. Behaviors impacting shop floor productivity and performance were detected through miniethnographic and descriptive case study qualitative research methods through research of the production line leadership in a global company that manufactures kitchen and fireplace accessories. Results obtained from themes demonstrated that the production supervisor had some leader–member exchange leader characteristics including …

Un Estudio Comparado Del Valor Económico Y Social De Dos Universidades Adventistas, Gus Gregorutti

Faculty Publications

This study seeks to understand the key factors that contribute tothe successful continuation of the food industries of two Adventistuniversities in Colombia and Peru. These factories have been contributingsocially and economically through employment opportunitiesfor students from lower social strata. The study gathered data froma series of interviews with managers of both factories. The resultsshowed that the success of continuity and contribution is relatedto efficient administrative relations between universities and factoriesand a culture of innovation that seeks to have the best humanresources to adapt to markets. Respondents also expressed someconcerns for the future performance of the current model of university-industry. The …

The Eco-Sustainable Initiative: A Case Study In And Evaluation Of Eco-Labeling, Chiara Dorigo

Pomona Senior Theses

This paper reviews the significance of eco-labeling as a green consumption practice, and more broadly as a form of everyday environmentalism. It uses a random sample of 50 eco-labelers from an online database to analyze the current eco-labeling landscape and evaluate the business model of an emerging eco-labeling startup called the Eco-Sustainable Initiative (ESI). Conclusions include recommendations for ESI before its launch, and implications of ESI’s merits and shortcomings for the eco-labeling landscape at large.

Responsible Accounting For Stakeholders, Jeffrey S. Harrison, Joyce Van Der Laan Smith

Management Faculty Publications

Through a critique of existing financial theory underlying current accounting practices, and reapplication of this theory to a broad group of stakeholders, this paper lays a normative foundation for a revised perspective on the responsibility of the public accounting profession. Specifically, we argue that the profession should embrace the development of standards for reporting information important to a broader group of stakeholders than just investors and creditors. The FASB has recently moved in the opposite direction. Nonetheless, an institution around accounting for stakeholders continues to grow, backed by a groundswell of support from many sources. Based on institutional theory, we …

Mitigation Of Preventable Medical Errors Via The Use Of Human Resources And Human Factors, Callender Creel

Honors Theses

The purpose of this thesis is to discuss historical and current rates of preventable medical errors (PMEs), their causes, and methods used to reduce them. I will also provide recommendations that I believe can help reduce the number of injuries and deaths that result from them. Data and information used in this thesis were drawn from a variety of sources. While the large majority was sourced from articles in academic journals, government health reports, Federal Flight Administration documents, phone interviews, and personal experiences in the medical field also provided invaluable information. To summarize, there are two major types of preventable …

Analysis Of Market Demand And Quality Of Infant Toddler Care Programs In Missoula, Montana, Jennifer A. Keller

Undergraduate Theses, Professional Papers, and Capstone Artifacts

In order to test the hypothesis that there are not enough high quality infant toddler care programs in Missoula to meet the demand of the market, creating an opportunity for a local child care provider to open a high quality infant toddler program as part of the child care services that they offer, an observational study of the current infant toddler care programs in Missoula, Montana was conducted. Spirit at Play, a child care center in Missoula, Montana, is evaluating the current child care market in Missoula to see if, and how many, quality infant toddler programs are being offered …

The Interplay Among Software Volatility, Complexity And Development Outcomes: Evidence From Open Source Software, Jorge A. Colazo

School of Business Faculty Research

The study posits a mediating role of software complexity in the association between software volatility and different software development outcomes. Empirical tests using data from 326 open source software projects support such a partial mediating role of software complexity in the association between software volatility and development outcomes. Archival data is tested using an ordinary least squares mediated model. The paper uses productivity, defect count and development speed as dependent variables.

An Exploratory Study Of Customer Services Focusing On Customer Engagement - An Irish Perspective, William Ryan

Theses

This research study is an exploratory examination of customer services, which traces its developments to the modern day, evaluates its impact on corporate strategy, and analyses its effect on organisations performance. This study also investigates customer engagement to ascertain if technological changes has impacted on it, causing it to evolve, and the effect if any, these changes have had on customer services. The research explores the loyalty status of a customer, the availability of best practice models to aid organisation employing these concepts, and to evaluate if components are transferrable from large organisations to small to medium enterprises.

A qualitative …

Strategies To Overcome Barriers To A More Effective Leadership Style, David Barnwell

Walden Dissertations and Doctoral Studies

Disengaged employees and leaders lacking the skills to engage their employees account for an estimated $300 billion annual loss through lowered productivity. This study focused on a leader's understanding of employee engagement as a means of increasing productivity. Utilizing the theory of leadership styles and expectancy theory for the conceptual framework, this descriptive study explored strategies small business leaders have used to develop effective leadership styles to improve workplace engagement. Interviews with a purposive sample of 20 highest-ranking executives at small businesses with between 50 and 250 employees in the Mid-Atlantic region of the United States were analyzed using the …

Strategies For Transitioning Workforces From Baby-Boomer To Millennial Majorities, Kimberly Gail Riley

Walden Dissertations and Doctoral Studies

The transition of organizations' workforces from a baby-boomer to a millennial majority in the 21st century has created work-engagement strategy challenges for management. The purpose of this study was to explore the engagement strategies that business managers design and implement that effectively address the generational differences within the workforce. The case study design was appropriate for addressing this study's purpose of exploring the successful experiences of approximately 125 healthcare business managers within a business organization in Huntington, West Virginia. Transformational leadership theory constituted the conceptual framework for this study. Methodological triangulation was used to identify key themes from the participants' …

Ceo Characteristics And The Choice Of Using Non-Financial Performance Measures In Compensation Contracts, Melloney C. Simerly Ph.D.

Theses and Dissertations

This study examines how CEO characteristics influence the decision to use non-financial performance measures (NFPM) in compensation contracts. Specifically, I examine the CEO characteristics: gender, age, tenure, risk-aversion, overconfidence, and sensitivity of wealth. Using trait theory and the extant literature examining NFPM, females, age, tenure, and risk-aversion are expected to be positively associated with the use of NFPM while competing hypotheses are presented for overconfidence and sensitivity of wealth. Employing a two-way fixed effects method, controlling for fixed effects at the firm and year level, I find that female CEOs are positively associated with the use of NFPM because of …

Deception In Cosmetics Advertising: Examining Cosmetics Advertising Claims In Fashion Magazine Ads / 化妆品广告中的欺骗:分析时尚杂志广告中的化妆品广告, Jie G. Fowler, Timothy H. Reisenwitz, Les Carlson

Department of Marketing: Faculty Publications

The FDA has only focused upon the physical safety of cosmetics and has ignored the significant reasonability of advertising claims. As such, the present article is intended to examine/ascertain the extent to which cosmetics claims contain deceptive content in fashion ads. Through a content analysis, the study reported herein revealed that cosmetics claims were not evenly distributed. To that end, the preponderance of the claims appeared to be described primarily by three categories (scientific, performance and subjective). The results also showed that more cosmetics claims were classified as deceptive than were deemed as acceptable. Close examination of these trends revealed …

Chaos, Reports, And Quests: Narrative Agency And Co-Workers In Stories Of Workplace Bullying, Stacy Tye-Williams, Kathleen J. Krone

Department of Communication Studies: Faculty Publications

This study examined narratives that targets of workplace bullying told about their difficult work experiences along with how co-workers were framed in these narratives. Three different narrative types emerged from their accounts: chaos, report, and quest narratives. Co-worker responses of support or lack thereof were related to the construction of various narrative forms and the level of narrative agency evident in target accounts. The study has important implications for the difference co-workers can make in a target’s ability to withstand bullying and narrate his or her experience.

The Paradox Of Knowledge Creation In A High-Reliability Organization: A Case Study, Ivana Milosevic, A. Erin Bass, Gwendolyn Combs

Department of Management: Faculty Publications

We employed an instrumental case study of a multisystem hydroelectric power producer, a high-reliability organization (HRO), to explore how new knowledge is created in a context in which errors may result in destruction, catastrophic consequences, and even loss of human life. The findings indicate that knowledge creation is multilevel, nested within three levels of paradox: paradox of knowing, paradox of practice, and paradox of organizing. The combination of the lack of opportunity for errors with the dynamism of the HRO context necessitates that individuals work through multiple paradoxes to generate and formalize new knowledge. The findings contribute to the literature …

Contagion Effect Of Global Leaders’ Positive Psychological Capital On Followers: Does Distance And Quality Of Relationship Matter?, Joana S. P. Story, Carolyn M. Youssef-Morgan, Fred Luthans, John E. Barbuto Jr., James A. Bovaird

Department of Management: Faculty Publications

A key assumption of effective international human resource management (IHRM) is that global leaders influence and serve as role models for their followers, regardless of the inherent distance (physical and frequency of interaction) between them in today’s global context or the quality of the relationship. Although considerable attention has been devoted to cultural differences between global leaders and their diverse followers and teams, this study investigates the impact that distance and quality of the relationship has on a sample of a Fortune 100 multinational firm’s global leaders’ level of positive psychological capital (PsyCap) contagion effect on their followers located around …

The Recruitment Paradox: Network Recruitment, Structural Position, And East German Market Transition, Richard A. Benton, Steve Mcdonald, Anna Manzoni, David F. Warner

Department of Sociology: Faculty Publications

Economic institutions structure links between labor-market informality and social stratification. The present study explores how periods of institutional change and post-socialist market transition alter network-based job finding, in particular informal recruitment. We highlight how market transitions affect both the prevalence and distribution of network-based recruitment channels: open-market environments reduce informal recruitment’s prevalence but increase its association with high wages. We test these propositions using the case of the former East Germany’s market transition and a comparison with West Germany’s more stable institutional environment. Following transition, workers in lower tiers increasingly turned toward formal intermediaries, active employee search, and socially “disembedded” …

Beyond The Bright Side: Dark Personality At Work, Peter D. Harms, Seth M. Spain

P. D. Harms Publications

Despite the long history of the psychological study of dark personality characteristics and the recent surge of interest in the topic, much work remains to fully understand the breadth and depth of the impact of dark personality in the workplace. This commentary briefly covers the history of dark personality, discusses the place of this special issue within that history, and then proposes a number of avenues for future research in terms of defining, measuring, and providing a more comprehensive theoretical framework for the study of dark personality.

Effects Of Psychological Capital On Mental Health And Substance Abuse, Dina V. Krasikova, Paul B. Lester, Peter D. Harms

P. D. Harms Publications

Luthans, Youssef, Sweetman, and Harms proposed a holistic approach to psychological capital that involves examining psychological capital and its effects across multiple life domains, including work, relationships, and health. This article focuses on the effects of psychological capital on objective health outcomes. Using data from a sample of 1,889 U.S. Army soldiers, we demonstrate that soldiers with higher levels of psychological capital prior to deployment were less likely to receive diagnoses for mental health problems and substance abuse postdeployment. In addition, the effects of psychological capital on mental health diagnoses were mediated by soldiers’ overall health perceptions.