Business Administration, Management, and Operations Commons^™

A Data-Driven And Mixed Methods Analysis Of Automotive Retail Operations Management, Mark Allen Colosimo

Wayne State University Dissertations

The importance of effective retail operations management has never been more significant. Our research aims to expand the understanding for efficiency and dynamics of franchise outlets within retail networks with a focus on sales performance and profitability. The focus and contribution is the development of an actionable data analytics driven process by which automotive dealerships (retail outlets) can be analyzed to identify areas of opportunity for improvement. In general, automotive dealerships aim to sell product to make a profit, the manufacturer of the product/brand desires to sell vehicles to make a profit, and the customer desires to find a suitable …

Financial Strategies For Sustaining Small Businesses, Jennifer Cummings

Walden Dissertations and Doctoral Studies

A failure of a small business has a negative impact on the economic health of the community where the small business operates. Small businesses are significant entities in economies around the world, but small businesses have a high failure rate. The purpose of this multiple case study was to explore what financial strategies small business manufacturing leaders use to increase productivity and profitability to sustain the business for longer than 5 years. The population for this study was three small manufacturing business owners in Pennsylvania who have been in business over 5 years and have used financial strategies to increase …

Patient Satisfaction Management In Office Visits And Telehealth In Health Care Technology, Todd Price

Walden Dissertations and Doctoral Studies

Telehealth and remote medical treatments have begun to be more commonly used in healthcare systems. Researchers have theorized that providers' abilities to treat patients are not directly tied to the proximity of the patient to the doctor, but by the identification and treatment of the patient's symptoms. Although the treatment and cure rates are being established within individual health systems and professional medical associations, empirical research is lacking regarding patient satisfaction with this remote treatment situation. The purpose of this quantitative study was to address this gap by examining satisfaction ratings of patients between virtual provider visits and face-to-face provider …

A Study Of Groupthink In Project Teams, John Reaves

Walden Dissertations and Doctoral Studies

Project teams advance a common goal by working together on projects that require a diverse set of skills and are difficult for 1 person to complete. In this study, there was an exploration of the antecedents to groupthink in project teams from the perspectives of project managers. Many companies use project managers to complete critical objectives; avoiding groupthink is crucial to their success. The purpose of this research was to understand why project teams are susceptible to groupthink and what precautions managers can take to avoid it. The conceptual framework utilized in this study was Janis' concept of groupthink, which …

Exploring Collaborative Learning Methods In Leadership Development Programs, Mary F. Woods

Walden Dissertations and Doctoral Studies

Collaborative learning as it pertained to leadership development was an obscured method of learning. There was little research addressing the attributes contributing to collaborative learning for leadership development in leadership development programs. By completing this manuscript, scholarly learners may have additional information on knowledge-based practicing organizations. The purpose of this qualitative study was to understand how collaborative learning influenced leadership development within leadership development programs within high performing organizations. Data collection included semistructured interview questions and a review of training documentation with a combination of dramaturgical coding and purposive sampling from 20 participants that attended leadership development programs within a …

Cash-Flow Management Strategies In Small And Medium-Sized Occupational Health Enterprises, Sibongiseni Selby Myeni

Walden Dissertations and Doctoral Studies

Small businesses are critical to the success of a country's economy. The leaders of the South African government focus on the role of small and medium-sized enterprises (SMEs) to boost the economy and eradicate inequality, poverty, and unemployment. However, the sustainability track record of South African SMEs remains one of the worst records in the world. Therefore, it is essential that stakeholders improve the sustainability of SMEs. Using the resource-based view conceptual framework, the aim of this multiple case study was to explore the strategies that occupational health SME leaders use to manage cash flow to achieve sustainability for longer …

A Case Study On Learning Transfer In A Social Service Organization, Cynthia A. Barnes

Walden Dissertations and Doctoral Studies

Support from managers, training specialists, and human resource development specialists is needed if social service employees are to transfer learning to their organizations. There is a gap in the literature about managers, training specialists, and HRD specialists familiarizing employees with learning transfer expectations. This study addressed the way social service employees transferred what was learned after attending normal training classes. The research questions focused on learning transfer expectations for the employees, conditions that addressed during the learning transfer, processes that are in place where there was not a learning transfer initiative, and the way learning was used by employee. The …

An Exploration Of The Causes Of Success And Failure Of Managed Change, Michael Moore

Walden Dissertations and Doctoral Studies

Change management (CM) and organizational development are mature industries with decades of research and development. Yet, failure rates stated for organizational change initiatives remain high at 70%. This failure rate suggests that 30% of change initiatives were successful, but no reports of these successes were found in the literature. The overarching question considered the experiences of change leaders of successful CM initiatives. The conceptual framework for this research consisted of change models defined by Burke, Kotter, Schein, and others. The primary purpose of this study was to identify the strategies used by successful change leaders. 10 phone interviews with senior …

African American Women Managers' Experiences In Predominantly Black Work Environments, Ray Muhammad

Walden Dissertations and Doctoral Studies

The experiences of African American women managers in predominantly Black work environments and the implication of these experiences on their ability to lead remains unknown. The purpose of this qualitative multiple case study was to gain deeper understanding of the leadership experiences of African American women managers employed in predominantly Black work environments. This study was framed by three key concepts: intersectionality of gender and race, intraracial discrimination, and colorism. The trustworthiness of the study's data was supported by employing methodological triangulation of the study's multiple data sources: semistructured interviews with 10 African American women managers as participants, journaling/ reflective …

Analytic Extensions To The Data Model For Management Analytics And Decision Support In The Big Data Environment, Nsikak Etim Akpakpan

Walden Dissertations and Doctoral Studies

From 2006 to 2016, an estimated average of 50% of big data analytics and decision support projects failed to deliver acceptable and actionable outputs to business users. The resulting management inefficiency came with high cost, and wasted investments estimated at $2.7 trillion in 2016 for companies in the United States. The purpose of this quantitative descriptive study was to examine the data model of a typical data analytics project in a big data environment for opportunities to improve the information created for management problem-solving. The research questions focused on finding artifacts within enterprise data to model key business scenarios for …

Strategies For Successfully Managing Organizational It Projects, Joseph Rathbun

Walden Dissertations and Doctoral Studies

Over 70% of information technology (IT) projects in large organizations in the United States run over budget or fail to reach completion primarily due to a lack of effective strategies. The purpose of this single case study was to explore strategies that IT project managers used to successfully complete IT projects. Hersey and Blanchard's situational leadership theory was the conceptual framework. Purposive sampling method was used to identify 2 successful IT project managers in Central Texas. Data gathered from semistructed interviews and collected from publicly available documents were analyzed using coding techniques, constant comparison, and key word phrases. Member checking …

Nursing Leadership And Employee Satisfaction Perception In A Virtual Work Environment, Angelique Duffy

Walden Dissertations and Doctoral Studies

Virtual team leaders in health care must have the right resources available to help them effectively perform their jobs. Better performance from the leader may lead to greater employee satisfaction. The problem addressed by this study was the impact of leadership style on employee satisfaction of virtual nurses. The purpose of this quantitative correlational study was to investigate the relationship between the leadership styles of virtual nursing environment leaders as perceived by virtual employee nurses and the nurses' satisfaction as measured by the Multifactor Leadership Questionnaire-short form. Building on the theoretical foundation of Bass's 1990 work, this study examined the …

Career Challenges Faced By Professional Black Women In Sweden, Herta Boakye-Yiadom Dahl

Walden Dissertations and Doctoral Studies

Academically and professionally qualified Black women who immigrated to Sweden from the United States and the continent of Africa encounter barriers that may hinder their career opportunities. The unstable labor market position of foreigners required efforts by the Swedish government to address the problem. Little is known about the unique and specific challenges that qualified Black immigrant women experience when integrating into the Swedish labor market with foreign qualifications and professional experience. Guided by Durkheim's social integration theory, the purpose of this phenomenological study was to evaluate the lived experiences of Black immigrant women as they integrated into the Swedish …

Leadership Strategies To Retain Key Employees, Keith Reginald Stafford

Walden Dissertations and Doctoral Studies

Retention of key employees protects a firm's investment in its human resources. Employee retention is an issue in the insurance sector, particularly among sales employees. The purpose of this descriptive study was to explore leadership strategies used by insurance sales managers to retain key employees. Herzberg's dual factor theory and Adams's equity theory were used to explore insurance sales managers' insights into leadership strategies. Semistructured interviews were conducted with 15 insurance sales managers in southern California to elicit the strategies they used to maintain their key salespeople. Data were analyzed using the modified Van Kaam method. Seven themes emerged from …

Strategies Construction Managerial Leaders Use To Counteract Material Cost Overruns, Daniel John Van Der Kuyp

Walden Dissertations and Doctoral Studies

The project cost overruns instigated through the loss of construction materials lowers the profitability of each stakeholder significantly. The purpose of this single case study was to explore strategies managerial leaders of a large construction firm used to counteract material cost overruns successfully. The diffusion of innovation theory was the conceptual framework for this study. The target population consisted of 6 managerial leaders with experience in large construction projects adhering to waste management standards and industry certifications. Data were collected using semistructured interviews and review of company documentation. The data analysis approach involved the content analysis research method to interpret …

Experience Design In Leisure Studies, Parks, Recreation, And Tourism, Neil R. Lundberg

Faculty Publications

This article provides a response to the article “Leisure Studies is for Experience, Not Industry,” by Harmon (2018). In responding to Harmon’s critique, I address two important issues; both could be expanded into full-length articles but are treated only briefly in this response. First, it is critical to clearly understand and differentiate between the related concepts of experience design, experience industries, and experience economy, so I will provide a preliminary differentiation. Second, and in connection with the differentiation of experience-based concepts, I briefly discuss the need for curriculum reform or refocus within the broad discipline of leisure studies, parks, recreation, …

Involvement Of Social Media Profiles In The Hiring Process, Theresa Lant, Ashley Mejias

Student and Faculty Research Days

In recent years, social media has become a popular tool in the recruitment and selection process for employers. Many companies see it as a more cost efficient screening process than traditional background checks and interviews. However, its’ use comes with a greater risk for the company and potential applicants in terms of privacy violation and discrimination. This article will examine the rising popularity of the use of social media in the recruitment and selection process. In addition, it will explore the role social media plays in the hiring process from the viewpoint of employees in their respective companies versus undergraduate …

Mixture Models With Grouping Structure: Retail Analytics Applications, Haidar Almohri

Wayne State University Dissertations

Growing competitiveness and increasing availability of data is generating tremendous interest in data-driven analytics across industries. In the retail sector, stores need targeted guidance to improve both the efficiency and effectiveness of individual stores based on their specific location, demographics, and environment. We propose an effective data-driven framework for internal benchmarking that can lead to targeted guidance for individual stores. In particular, we propose an objective method for segmenting stores using a model-based clustering technique that accounts for similarity in store performance dynamics. It relies on effective Finite Mixture of Regression (FMR) techniques for carrying out the model-based clustering with …

A Refined Framework Of Information Sharing In Perishable Product Supply Chains, Luluk Lusiantoro, Nicky Yates, Carlos Mena, Liz Varga

Business Faculty Publications and Presentations

Purpose – This study contributes to our understanding of the relationship between information sharing and performance of perishable product supply chains (PPSC). Building on transaction cost economics (TCE), organisational information processing theory (OIPT), and contingency theory (CT) this study proposes a theoretical framework to guide future research into information sharing in perishable product supply chains (IS-PPSC).

Design/methodology/approach – Using the systematic literature review methodology, 48 peer-reviewed articles are carefully selected, mapped, and assessed. Template analysis is performed to unravel the relationship mechanisms between information sharing and PPSC performance.

Findings – We find that the relationship between information sharing and PPSC …

Entrepreneurship Everywhere: Across Campus, Across Communities, And Across Borders, Jeffrey S. Hornsby, Jake G. Messersmith, Matthew Rutherford, Sharon Simmons

Department of Management: Faculty Publications

This paper introduces the theme of this special issue related to “Entrepreneurship Everywhere: Across Campus, Across Communities, and Across Borders.” We explore three critical points as we set up the accepted articles for the special issue. First, if we are everywhere are we anywhere? Second, we focus on the importance of collaboration. Third, we discuss the importance of strategically planning on how your efforts intervene or integrate into the wider ecosystem.

Entrepreneurship is everywhere. A search of the term “entrepreneurship” on Google yields 132 million results. By comparison a search on “strategic management” yields a mere 17.2 million results. Despite …