Urban Studies and Planning Commons^™

Equity And Exclusion Issues In Cashless Fare Payment Systems For Public Transportation, Aaron Golub, Anne Brown, Candace Brakewood, John Macarthur, Sangwan Lee, Abubakr Ziedan

Urban Studies and Planning Faculty Publications and Presentations

Many transit agencies in the United States plan to automate their fare collection and limit–or even eliminate–the use of cash fares, with the goals of expediting boarding, collecting data, and lowering costs. Yet about 10% of US adults lack a bank account or credit card, and many rely on restrictive cellphone data plans or do not have access to the internet or a smartphone. These riders will find it difficult to access transit in the future. This paper examines transit users’ experiences with fare technologies using a survey of riders in three cities. Our analysis reveals which riders are most …