Urban Studies and Planning Commons^™

Using Fuzzy Clustering Of User Perception To Determine The Number Of Level-Of-Service Categories For Bus Rapid Transit, Yueying Huo, Jinhua Zhao, Xiaojuan Li, Chen Guo

Journal of Public Transportation

The concept of level of service (LOS) is meant to reflect user perception of the quality of service provided by a transportation facility or service. Although the LOS of bus rapid transit (BRT) has received considerable attention, the number of levels of service of BRT that a user can perceive still remains unclear. Therefore, in this paper, we address this issue using fuzzy clustering of user perception. User perception is defined as a six-dimension vector of the perceived arrival time, perceived waiting time, bus speed perception, passenger load perception, perceived departure time, and overall perception. A smartphone-based transit travel survey …