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The Contribution Of Manager And Organizational Characteristics To Transit Agency Performance: A National Study Of United States Transit Providers, Charles White, Sheldon Edner
The Contribution Of Manager And Organizational Characteristics To Transit Agency Performance: A National Study Of United States Transit Providers, Charles White, Sheldon Edner
Center for Urban Studies Publications and Reports
The primary objective of the report is to relate attitudinal and demographic characteristics of transit management personnel and agency institutional characteristics to agency performance. The purpose of this analysis is to determine the relative contributions of manager and institutional characteristics as explanatory factors in transit agency performance. The study is based upon the responses of 1033 managers from 134 agencies representing the full range of agency size, institutional, and locational characteristics.
Across six basic performance measures (coat efficiency, labor efficiency, service effectiveness, maintenance efficiency (measured in two different ways) and vehicle efficiency) used here, manager characteristics and attitudes do not …