Urban Studies and Planning Commons^™

Invisible Labour: Support-Service Workers In India’S Information Technology Industry, Indranil Chakraborty

Electronic Thesis and Dissertation Repository

The dissertation investigates the life, working conditions and urban experience of support-service workers in the Information Technology (IT) sector of India: the janitors, security guards, fast food delivery service professionals and car pool drivers who work in and around technology parks that develop software applications for a world-market. The common experiences of these employees are migration from rural contexts to a radically modern employment setting, where they work long hours with minimal benefits in informal conditions that often violate basic labour laws. The thesis draws on quantitative and qualitative research, and in particular on analysis and interpretation of hundred and …