Social Work Commons^™

Patient Initiation Of Information: Exploring Its Role During The Mental Health Intake Visit, Ora Nakash, Sarah Dargouth, Vanessa Oddo, Shan Gao, Margarita Alegría

School for Social Work: Faculty Publications

Objective: Describe the role of patients' initiation of information in patient-provider communication during mental health intake visits. Methods: One hundred and twenty-nine mental health intake visits of diverse racial/ethnic patients were videotaped. Semi-structured interviews were conducted with patients and providers following each intake visit. We qualitatively analyzed the interviews to identify themes related to patients' initiation of information. We quantitatively analyzed the videos of the intake visits utilizing a checklist that identified whether the patient or the provider initiated the information exchanged. Results: Patient initiation of information affected providers' evaluation of the credence of the information, assessment of rapport and …