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Full-Text Articles in Social Work
Comunication Disturbances In A Welfare Bureaucracy: A Case For Self Management, Robert E. O'Conner, Larry D. Spence
Comunication Disturbances In A Welfare Bureaucracy: A Case For Self Management, Robert E. O'Conner, Larry D. Spence
The Journal of Sociology & Social Welfare
The survey data in this study of 1313 caseworkers and income-maintenance workers of the Pennsylvania Department of Public Welfare provide some elements of a description of white-collar alienation in government bureaucracies. We interpret our findings to indicate that the hierarchical communication network of this department operates to deny implicitly the worth and intelligence of workers. As perceived by employees, the general pattern of message construction, message transmission and message acknowledgment takes no account of their needs for information and validation nor does it allow the information generated at the work place to be fed back to the administration. Thus, the …
Discourse Management: Key To Policy Development, Joseph R. Steiner
Discourse Management: Key To Policy Development, Joseph R. Steiner
The Journal of Sociology & Social Welfare
Skills in discourse management are necessary in order for democratic policy development groups to be productive. These skills, like other skills, are developed by practicing their utilization. A general cognitive frnework, however, can assist one in this development. This paper develops and then describes the use of such a general framework.