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Exploring Patient Satisfaction Among Transgender And Non-Binary Identified Healthcare Users: The Role Of Microaggressions And Inclusive Healthcare Settings, Stevie Forbes-Roberts
Exploring Patient Satisfaction Among Transgender And Non-Binary Identified Healthcare Users: The Role Of Microaggressions And Inclusive Healthcare Settings, Stevie Forbes-Roberts
Theses and Dissertations (Comprehensive)
Patient satisfaction is an important indicator of quality of healthcare delivery. Transgender and non-binary (TGNB) people regularly report experiencing discrimination when in healthcare settings and few TGNB-inclusive services are available. Researchers have not examined how discrimination and access to TGNB-inclusive services are associated with patient satisfaction among TGNB healthcare users. Among a convenience sample of TGNB people (n = 146) from Canada and the United States, I examined the relationship between patient satisfaction, experiencing microaggressions from primary healthcare providers, and receiving care in a TGNB-inclusive healthcare setting.
The results from a multivariable linear regression suggest that experiencing microaggressions is …