Social Work Commons^™

Measuring Client Satisfaction And Engagement: The Role Of A Mentor Parent Program In Family Drug Treatment Court, Laurie Drabble, Lisa Huan, Hilary Kushins, Edward Cohen

Faculty Publications

Parent engagement is an important intermediate outcome in Family Drug Treatment Court (FDTC) and child welfare services. This study explored the utility and reliability of a client satisfaction and engagement survey designed to measure interim outcomes of a Mentor Parent Program, operating in conjunction with a FDTC. Findings suggest the survey is a useful, parsimonious and reliable tool for measuring key dimensions of parent mentor services including client engagement; client-centered support and empowerment; and help with systems navigation and accessing resources. The survey may be adapted for use in other FDTC or parent mentor contexts.