Social Work Commons^™

Burned Out And Unappreciated: Exploring Emotional Support For Certified Nursing Assistants In Skilled Nursing Facilities, Andrea H. Miller

Masters Theses

This qualitative exploratory study involved individual interviews with three certified nursing assistants (CNAs) working for skilled nursing facilities within the West Michigan area. Using semi-structured questions, the researcher asked the CNAs about the different critical incidents (CIs) and job demands they experience. CNAs were also asked about the support resources they currently have through their SNF employer, if those resources are meeting their needs, and if CISM could be a beneficial resource option. Thematic analysis was used to code and interpret the data from the interview to find four main themes: Burnout, Communication, Inconsistency, and Teamwork. Participants identified physical and …