Social Work Commons^™

The Impact Of Leadership Turnover On Child Welfare Workforce Initiatives, Courtney Harrison, Megan Paul

QIC-Takes

Turnover among public child welfare leaders is prevalent. Across the eight QIC-WD intervention sites, leadership turnover was one of the most common implementation challenges observed by the QIC-WD team. Leadership changes can disrupt the implementation of a workforce initiative by shifting agency-level priorities, the organizational climate, or key staff.

Child welfare leaders may be appointed or hired in many different ways in different jurisdictions. In some states, the Governor appoints a cabinet-level child welfare director who oversees a stand-alone agency. This means that child welfare leadership changes follow the political election cycle with new governors appointing new agency leaders every …

The Relationship Between Adverse Childhood Experiences And Resilience In Social Work, Margeaux Wilkins, Jazmine Salazar

Electronic Theses, Projects, and Dissertations

High turnover rates continue to plague the field of social work highlighting the need for a new approach. This mixed-method study explores the relationship between the adverse childhood experiences (ACEs) of social workers and their resilience in the field. Quantitative data was gathered from an online survey including demographic information and social workers’ ACEs scores. Qualitative data was gathered from interviews relating to social workers’ resilience and coping mechanisms employed in the field. The quantitative data was analyzed for any correlations and patterns based on demographic information. A thematic analysis was completed to identify common themes and points of discussion …

The Child Welfare Workforce Crisis – What We’Re Hearing From The Field, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The Quality Improvement Center for Workforce Development (QIC-WD) and the National Child Welfare Workforce Institute (NCWWI) in collaboration with the Capacity Building Centers for States, Tribes, and Courts, recently worked with representatives of the Children’s Bureau to listen to concerns of state child welfare and human resources (HR) leaders about the child welfare workforce. This blog post highlights what leaders (representing 29 states) described as their biggest concerns and what strategies agencies have put in place to reduce turnover and improve the applicant pool. We have also included links to information about evidence-informed efforts that could help jurisdictions address some …

Technology, Case Practice, And Turnover: Early Findings From Virginia, Quality Improvement Center For Workforce Development

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Listening sessions conducted by Virginia Department of Social Services (VDSS) staff with child welfare staff across the state and exit survey results from the 120 local departments of social services (LDSS) found that the biggest complaint among caseworkers, particularly those leaving their jobs, was the lack of technological supports and flexibility to help them complete administrative tasks more quickly. VDSS, in partnership with the Quality Improvement Center for Workforce Development (QICWD), designed a multi-phase case-supportive technology intervention to help child welfare caseworkers complete their case notes and other administrative tasks required as part of their job. The goals of the …

Worker Turnover Is A Persistent Child Welfare Challenge - So Is Measuring It, Megan Paul, Courtney Harrison, Jonathan Litt, Michelle Graef

QIC-Takes

Turnover and other workforce challenges for child welfare professionals have been the subject of attention for many years. Consider this statement from a study published by the Children’s Bureau in 1960, “Turnover of staff in social agencies has been a serious concern of agency administrators for at least the past 10 years. Repeatedly, at conferences and in the professional journals, the complaint has been heard that staff turnover (1) handicaps the agency in its efforts to provide effective social services for clients; (2) is costly and unproductively time consuming; and (3) is responsible for the weary cycle of recruitmentemployment-orientation-production-resignation …” …

How Can Public Child Welfare Agencies Get And Keep A Great Workforce?, Quality Improvement Center For Workforce Development

QIC-Tips

Public child welfare agencies continue to face complex challenges including high workforce turnover. An examination of federal data found that, from 2003 to 2015, states experienced 14-22% annual turnover rates, with caseworkers staying on the job for an average of 1.8 years. Such turnover increases workloads for remaining workers and negatively impacts children and families. The QIC-WD is working with eight jurisdictions to better understand turnover and test interventions to improve workforce retention. The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, state legislators, or other local policymakers consider …

How Can Child Welfare Agencies Leverage Data To Address Important Workforce Questions?, Quality Improvement Center For Workforce Development

QIC-Tips

Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and families. Although turnover is often acknowledged as a significant problem, it is not one that is easily understood or addressed. The following tips and strategies being implemented by jurisdictions working with the QIC-WD may be helpful for child welfare administrators, legislators, and other policymakers seeking to utilize agency data to answer pertinent child welfare workforce questions.

• Understand what data is collected and stored, and where. Oftentimes, there are multiple systems used by agencies during the employee lifecycle that may contain …

How Can Our Mission Be Fully Accomplished By Staff That Are Experiencing Secondary Trauma And Burnout?, Stephanie Reau

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My name is Stephanie Reau and I am a training supervisor at Summit County Children Services. We are an agency of 350 employees with a focus on recruiting and maintaining diverse staff committed to serving all children and families. Summit County strives to attract and retain wellqualified staff, but like many child welfare agencies in Ohio, this has been a difficult task to accomplish. The overwhelming pressures of the job cause secondary trauma, burnout and ultimately staff turnover. Staff turnover impacts the morale of the agency, is costly, and, most importantly, it negatively impacts the families we serve. Our mission …

Louisiana Progress Update- Redesigning The Child Welfare Worker Position, Quality Improvement Center For Workforce Development

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When there is a high workload, there is often a lot of turnover and when there is a lot of turnover the remaining workforce has an even greater workload. The Louisiana Department of Children and Family Services (DCFS) was all too familiar with this negative cycle and the impact it was having on its child welfare workforce. When DCFS became a Quality Improvement Center for Workforce Development (QIC-WD) site, they were ready to make a significant change to their workforce operations. After a thorough needs assessment, DCFS decided to work with the QIC-WD on a job redesign project to strengthen …

Texas Decreased Caseworker Turnover. The Qic-Wd Is Implementing And Testing Some Of Their Strategies And Building Evidence, Quality Improvement Center For Workforce Development

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The QIC-WD is dedicated to building evidence. Foundational work in the early years of the Center included combing the literature from multiple fields (e.g., business, education, industrial-organizational psychology) to inform strategies to strengthen the child welfare workforce. In 2018, Casey Family Programs reported on how the Texas Department of Family and Protective Services (DFPS) reduced caseworker turnover by implementing multiple changes to system operations (How did Texas decrease caseworker turnover and stabilize its workforce?). This post discusses how the QICWD is working with eight other jurisdictions and building on what was learned in Texas. According to the report, Texas initiated …

Introducing Virginia’S Mobile Solution, Quality Improvement Center For Workforce Development

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The Virginia Department of Social Services (VDSS) and the 18 local departments of social services (LDSS) identified the lack of technological supports to help child welfare workers complete the administrative tasks of their job as a cause of turnover. The Virginia site rolled out the first part of their intervention (transcription services) in 2018 and is now preparing to roll out a mobile application in late fall 2019. This one-page summary describes COMPASS, Virginia’s mobile app designed to make it easier for workers to manage the administrative aspects of their job.

Caseworker Turnover In Foster Care Services: Problem Or Symptom? A System Dynamics Approach, Marian Joan Stahlschmidt

Arts & Sciences Electronic Theses and Dissertations

Problem: Child welfare (CW) caseworkers perform a crucial role in our society--ensuring the safety, permanency, and well-being of one of our most vulnerable populations, victims of child maltreatment. Yet, since its inception in the early 20th century, CW, including foster care services, has been plagued by high turnover rates that have been associated with delayed permanency and recurrent maltreatment. This dissertation aimed to develop a dynamic hypothesis about the system structure that produces turnover in foster care services, to create a formal system dynamics simulation model representing the problem, to develop an intervention to reduce the problem, and to test …

Unheard Warriors: Creating An Effective Child Welfare Workforce, Yina Cordero

Community Engagement Student Work

As child abuse and neglect cases continue to increase in the United States, child welfare workers continue to experience challenges that have made it increasingly difficult to adequately care for the children and families in the child welfare system. Unfortunately, this has led to increased turnover rates among child welfare workers. Policy surrounding the child welfare workforce have pushed for changes that do not appropriately address issues such as the lack of education, training, and unsafe organizational environment that child welfare workers experience daily. An extensive overview of the current state of the child welfare workforce, has demonstrated a need …

Louisiana Selects A Workforce Intervention: Job Redesign & Teaming, Quality Improvement Center For Workforce Development

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For several years prior to the current Administration, Louisiana suffered through an unstated policy of “Do More with Less”: Fewer employees, higher caseloads, less resources, and high employee turnover. In 2016, the Louisiana Department of Children and Family Services (DCFS) leadership determined that supporting and stabilizing the child welfare workforce was a high priority. To strengthen its workforce, Louisiana will implement “Job Redesign and Teaming” as its QIC-WD intervention. The job redesign aspect of the intervention includes a comprehensive job analysis and process mapping to determine which tasks needed to be retained by the child welfare worker and which tasks …

Retention Of Child Welfare Caseworkers: The Wisdom Of Supervisors, Austin G. Griffiths, Patricia Desrosiers, Jay Gabbard, David Royse, Kristine Piescher

Social Work Faculty Publications

Child welfare supervisors have a unique vantage point, leading local service delivery efforts while representing a larger organizational bureaucracy. They also play a key role in workforce stability, as high caseworker turnover remains a real problem that affects clients, communities, and agency budgets. Using a qualitative thematic content analysis to analyze data collected from a sample of public child welfare supervisors in a southern state (n=117), findings from this study provide suggestions for systematically addressing workforce turnover through the unique perspective of the child welfare supervisor. Supervisors made recommendations to improve agency infrastructure, organizational climate, and organizational culture as areas …

Qic-Wd Site Intervention Selection – Fall 2018, Quality Improvement Center For Workforce Development

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The eight QIC-WD sites have worked with the QIC-WD to determined which intervention to implement and evaluate to strengthen their child welfare workforce. These decisions came after a thorough needs assessment through which human resources (HR) data was examined to uncover the root causes of child welfare caseworker turnover. The sites recognize that turnover is not caused by a single issue, so they had to consider which aspect of turnover they could address in partnership with the QIC-WD. The QIC-WD team simultaneously examined available interventions, study designs, and the needs of the broader child welfare field to help each site …

Understanding The Relationship Between Organizational Culture And Turnover, Quality Improvement Center For Workforce Development

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“Organizational culture” is a term used to describe the norms and expectations in a work environment. Research has found that there are three aspects of a human services organization’s culture that predict better outcomes related to the implementation of evidence-based practices, staff turnover, and the serviced provided: 1. Proficiency includes staff skills, competence, responsiveness, and a focus on client well-being. 2. Rigidity reflects issues related to decision making, transparency, micromanagement, and trust. 3. Resistance considers if staff are resistant to change or new ways of doing things. Healthy organizations are highly proficient and not too rigid or resistant. For example …

Examining Trauma Exposure, Organizational Climate, And Job Outcomes In Child Welfare, Shano Rodgers

Walden Dissertations and Doctoral Studies

Exposure to traumatic situations is routine for child welfare workers in California, and the attrition rate for newly hired social workers in some states is estimated to be nearly 50% in the 1st year of employment. Prior research has indicated that reasons for dissatisfaction included dysfunctional organizational climate and culture. The purpose of this study was to examine the extent to which trauma exposure contributed to secondary traumatic stress and intent to quit and to examine the degree to which organizational climate moderated the exposure among direct service child welfare employees. Kurt Lewin's field theory, Figley's theory of secondary traumatic …

Service Before Self: The Health Consequences Of Working In Public Child Welfare, Austin Garrett Griffiths

Theses and Dissertations--Social Work

Child welfare workers respond to human tragedy and the job stresses associated with their positions that may result in their own trauma, secondary traumatic stress, compassion fatigue, emotional exhaustion, and burnout. Workers continue to leave their positions at alarming rates, influencing service quality and the ability to meet the needs of vulnerable populations. Decades of research have attempted to solve this national crisis by identifying salient factors found to influence the child welfare worker's experience and intention to leave their position. However, the problem prevails.

Addressing a major gap in the literature, this mixed methods study took a unique approach …

Understanding Inclusion-Exclusion In Social Service Organizations, Eva Andrea Rizzo

Electronic Theses, Projects, and Dissertations

ABSTRACT

The purpose of the present study was to explore the effects inclusion-exclusion on the job-related attitudes of the organizational workforce. These attitudes included job satisfaction, organizational commitment, burnout, and turnover intention. A quantitative survey was conducted using a sample of employees of a social service organization in San Bernardino County. Participants include employees from all levels and program areas of the social service organization. Study data was collected through the use of a self-report questionnaire. Measures were used to explore commitment to the organization, diversity perception, job satisfaction, turnover intention and burnout, the dependent variables. Using SPSS software to …

Factors That Contribute To Foster Parent Turnover, Tricia M. Favela, Cristina Velazquez

Electronic Theses, Projects, and Dissertations

Foster parents play a key role in providing care to children that have been removed from their families. The purpose of this quantitative study was to identify factors that contribute to foster parent turnover. A self-administered survey included 6 questions in each section of the following sections; interaction with agency staff, communication, and foster parent training. The study’s findings indicated that over 36% of the study’s participants reported that they were hesitant to discuss concerns with agency workers, and almost 45% were unsure of or did not believe that their worker was open and honest in providing relevant background information …

Climate Factors Related To Intention To Leave In Administrators And Clinical Professionals, Nancy Claiborne, Charles Auerbach, Wendy Zeitlin, Catherine K. Lawrence

Department of Social Work and Child Advocacy Faculty Scholarship and Creative Works

This study seeks to identify the best-fitting model to determine which organizational factors relate to the various dimensions of not-for-profit administrators or clinicians' intention to leave their jobs. A structural equation model (SEM) analyzed data on 318 administrators and clinical professionals. Based on this analysis, the best-fitting model was comprised of three factors consisting of three latent variables, and four exogenous variables regressed on them. Model fit statistics indicated the data fit the model well. The Comparative Fit Index (CFI) values was 0.99. The Tucker-Lewis Index (TLI) assessed the model's goodness-of-fit excellent at 0.99. The model indicates that administrators and …