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Coordination In Social Service Systems: The Area Agency On Aging As A Case Study, Terrie Todd Wetle

Dissertations and Theses

It is the purpose of this research to examine the interactions between organizations and the work of coordinating agencies in influencing those interactions using social exchange theory. A model was developed, incorporating elements of exchange theory, and the components of that model examined in the community. Techniques of change and the outcomes of activities of the coordinating agency were examined in an effort to develop a "case study" of a coordinating agency's activity in the community.

Historically, social services were provided in the community through informal, often familial, networks. With the urbanization of society, social services have become more formalized …