Social Work Commons^™

Under What Conditions Does Caseworker-Caregiver Racial/Ethnic Similarity Matter For Housing Service Provision? An Application Of Representative Bureaucracy Theory, Jennifer E. Blakeslee, Emmeline Chuang, Alicia Bunger, Bowen Mcbeath

School of Social Work Faculty Publications and Presentations

In this article, we examine child welfare caseworkers’ housing-related service strategies when they serve culturally similar versus culturally dissimilar clients. Testing hypotheses drawn from representative bureaucracy theory and using data from the second cohort of the National Survey of Child and AdolescentWell-Being, we find that when non-Caucasian caseworkers share the same racial/ethnic background as caregivers, caseworkers use more active strategies to connect caregivers to needed housing services. The relationship between racial/ethnic matching and frontline workers’ repertoire of service strategies is most pronounced when the need for housing has been registered formally via referrals and case plans and thus legitimated institutionally. …