Social Work Commons^™

“I Hear You”: Exploring The Lived Experience Of Counselors’ Empathic Response To Clients When Conducting Telephonic Counseling During Covid-19, Michael Sickels

Electronic Theses and Dissertations

Dissertation supervised by Dr. Debra Hyatt-Burkhart

This study sought to unearth the lived experience of counselors empathically responding to clients via telephonic counseling during COVID-19. The term empathic response refers to as attending to the emotional and mental state of another person in a way that is attuned with the feelings and meanings of the individual’s experience. There are few studies that have assessed the merits of telephonic counseling, and even fewer that have examined counselors’ empathic response to clients through this medium.

To uncover the lived experience of the target population, the participants of the study were purposefully selected …

Experiences Of Racialized Service Providers Who Work With Racialized Clients: Functions And Constraints Of Master And Counter-Narratives Of Helping, Racism, And Vicarious Racism, Prapti Giri

Theses and Dissertations (Comprehensive)

What are the experiences of racialized frontline workers? How do they experience vicarious racism? I interviewed 8 frontline workers who were involved in counseling racialized individuals. The narrative paradigm, constructivist self-development theory (CSDT), and critical race theory (CRT) were the theoretical frames that guided the interviews and data analysis in order to answer these questions. I conducted a structural narrative analysis, which revealed how participants utilized assumptions from master narratives and at other times countered them. Interviewees occasionally stepped outside of the master narrative entirely, for example, by rejecting the categorization of race. According to CSDT, our meanings are determined …