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Lien Centre for Social Innovation: Research

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Full-Text Articles in Social Work

Transforming The Volunteer Experience In The Social Service Sector, Dalvin Sidhu, Weng Lin Ng, Thilanga Dilum Wewalaarachchi May 2023

Transforming The Volunteer Experience In The Social Service Sector, Dalvin Sidhu, Weng Lin Ng, Thilanga Dilum Wewalaarachchi

Lien Centre for Social Innovation: Research

Transforming the Volunteer Experience in the Social Service Sector is the first analysis report of its kind that focuses on investigating and enhancing volunteerism in Singapore. Through the perspectives of volunteers and volunteer managers via surveys and in-depth interviews, this report reveals a framework depicting five key features that contribute towards a quality volunteering experience. The study also makes recommendations on the actionable steps and strategies that Social Service Agencies can adopt to engage their volunteers more strategically, so that they can play a more significant role in delivering enhanced quality services to service users.


Self-Determination Theory As A Framework For Understanding Needs Of Youth At-Risk: Perspectives Of Social Service Professionals And The Youth Themselves, Tania Nagpaul, Jinwen Chen Jan 2019

Self-Determination Theory As A Framework For Understanding Needs Of Youth At-Risk: Perspectives Of Social Service Professionals And The Youth Themselves, Tania Nagpaul, Jinwen Chen

Lien Centre for Social Innovation: Research

While there is evidence from the self-determination perspective for the positive impact of self-determination interventions on at-risk youth's transition outcomes, no research to date, has attempted to understand youth needs from both social service provider and youth client perspectives in the same study. The present study sought to generate a nuanced understanding of youth needs. For this purpose, the study was conducted in two phases. In phase1, twenty-one social service professionals (case workers, social workers, counsellors, program supervisors) were interviewed to get an understanding of their perception of youth needs and how they are being met. In phase 2, 45 …