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Is Necessity The Mother Of Innovation? The Adoption And Use Of Web Technologies Among Congressional Offices, Kevin M. Esterling, David M.J. Lazer, Michael Neblo

National Center for Digital Government

From first paragraph: Communication between legislator and constituents is fundamental to effective democratic representation, and devising the institutional means for citizen/legislator communication stands as one of the core and persistent problems in the practice of democracy. A legislator needs information about the preferences, ideals, norms, and beliefs of her constituents in order to do her job well. Similarly, citizens need information about the actions and decisions of their representative in order to maintain appropriate accountability. But as national problems become more complex, and as the political process grows more and more dominated by experts and organized groups, it is becoming …