Science and Technology Studies Commons^™

Modeling Quality Of Service For Workflows And Web Service Processes, Jorge Cardoso, John A. Miller, Amit P. Sheth, Jonathan Arnold

Kno.e.sis Publications

Workflow management systems (WfMSs) have been used to support various types of business processes for more than a decade now. In workflows for e-commerce and Web-services applications, suppliers and customers define a binding agreement or contract between the two parties, specifying Quality of Service (QoS) items such as products or services to be delivered, deadlines, quality of products, and cost of services. The management of QoS metrics directly impacts the success of organizations participating in e-commerce. Therefore, when services or products are created or managed using workflows, the underlying workflow system must accept the specifications and be able to estimate, …