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The Airline Quality Rating 2002, Brent D. Bowen, Dean Headley, Uno Aviation Institute Apr 2002

The Airline Quality Rating 2002, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 02-2

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2002, reflects monthly Airline Quality Rating scores for 2001. AQR scores for the calendar year 2001 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2002 is a summary of month-by-month quality ratings for the 11 largest U.S. airlines operating during 2001. Using the Airline Quality Rating system of weighted averages and monthly performance …


Innovations In Competitive Manufacturing, Paul Swamidass Jan 2002

Innovations In Competitive Manufacturing, Paul Swamidass

Paul Swamidass

Competitive manufacturing in the US was made possible by the progress made in a number of areas. For example, progress in competitive manufacturing is attributable to advances in the strategic use if manufacturing, cellular manufacturing, lean manufacturing, flexible automation, total quality management, supply chain management, design for manufacturing, mass customization, improved costing, and so on.

Pressured by competition, US manufacturers began the journey to competitive manufacturing in the late seventies; their success brought revolutionary changes to US manufacturing.

The book is arranged in 13 different chapters, each covering a major subject within manufacturing management. Each chapter consists of one or …