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Use Of Whatsapp Technology In Library Services: Case Study Of National Defence University Library, Islamabad, Pakistan, Abid Hussain
Use Of Whatsapp Technology In Library Services: Case Study Of National Defence University Library, Islamabad, Pakistan, Abid Hussain
Library Philosophy and Practice (e-journal)
Abstract
Purpose
This study aimed to investigate the interest and use of WhatsApp technology among the library users of National Defence University Pakistan.
Design/methodology/approach
A questionnaire in google forms was created shared with the students of five departments of National Defence University Pakistan via email. The data were tabulated and analyzed using SPSS 22 for this paper.
Findings
This study revealed that WhatsApp is a robust and state of the art technology that could be embedded with digital library services to approach the library's patrons. This technology will help the library users getting quality services. Some technical and human resource …