Science and Technology Studies Commons^™

A Field Test Of Popular Chatbots’ Responses To Questions Concerning Negative Body Image, Ruopeng An, Christopher W. Byron Jr., Chen Chen, Xiaoling Xiang

Health Behavior Research

Background: Chatbots are computer programs, often built upon large artificial intelligence models, that employ dialogue systems to enable online, natural language conversations with users via text, speech, or both. Body image, broadly defined as a combination of thoughts and feelings about one’s physical appearance, has been implicated in many risk behaviors and health problems, especially among adolescents and young adults. Little is known about how chatbots respond to questions about body image.

Methods: This study assessed the responses of 14 widely-used chatbots (eight companion and six therapeutic chatbots) to ten body image-related questions developed upon validated instruments. Chatbots’ responses were …