Recreation, Parks and Tourism Administration Commons^™

The Development Of A Pay-For-Performance Appraisal System For Municipal Agencies: A Case Study, Michael A. Mulvaney, William R. Mckinney, Richard Grodsky

Michael A. Mulvaney

Well-designed employee performance appraisal instruments assume great importance by providing agencies with information that can guide administrative and developmental decision-making about their most important asset—their human resources. Administratively, performance appraisals serve as the formal evaluation tool used by managers when making decisions about the distribution of pay increases and the promotion and demotion of an employee. Developmentally, performance appraisals assist agencies in identifying issues such as employee training needs and cross training opportunities.1 Despite its importance, both employees and management often view the performance appraisal process as frustrating and unfair. These frustrations are largely attributed to a reliance on performance …