Public Affairs, Public Policy and Public Administration Commons^™

Monitoring Airport Service Quality: A Complementary Approach To Measure Perceived Service Quality Using Online Reviews, Kiljae Lee, Chunyan Yu

Publications

Based on 42,063 airport reviews collected from Google Maps, we conducted a sentiment analysis and a topic modeling. We showed that the sentiment scores computed from textual reviews are good estimates of their paired star-ratings (r=0.63, p<0.01). Next, using the LDA (Latent Dirichlet Allocation), we extracted latent topics from the textual reviews and compared them with the standard categories utilized in the Airport Service Quality survey (ASQ). The topics extracted from reviews correspond well with the categories used in ASQ. We, in turn, compared the online ratings with the ratings annually updated by ASQ. While online reviews discuss almost identical topics with those of ASQ, the correlation between the ratings from two was weak (r=0.2). We suggest that the text mining approach using online reviews not only provides an inexpensive, dynamic, and locally customizable means of monitoring airport quality but also complements the standard survey by offering an alternative metric. ><0.01). Next, using the LDA (Latent Dirichlet Allocation), we extracted latent topics from the textual reviews and compared them with the standard categories utilized in the Airport Service Quality survey (ASQ). The topics extracted from reviews correspond well with the categories used in ASQ. We, in turn, compared the online ratings with the ratings annually updated by ASQ. While online reviews discuss almost identical topics with those of ASQ, the correlation between the ratings from two was weak (r=0.2). We suggest that the text mining approach using online reviews not only provides an inexpensive, dynamic, and locally customizable means of monitoring airport quality but also complements the standard survey by offering an alternative metric.

Homeland Security Starts At Home: How The Citizens Of Pa Perceive Core Missions And The Whole-Community Approach To Fostering A Resilient Nation, Alexander Siedschlag

Publications

Content

• Rationale
• Method: PA omnibus poll instrument
• How citizens value homeland security
• What homeland security protects from
• PA citizens on homeland security
• Perceived scope of homeland security
• Who provides homeland security
• Homeland security and daily life
• Conclusions
• General recommendations
• Educational mission considerations

Ethical, Legal, And Social Issues In Homeland Security – What They Are And How To Address Them, Alexander Siedschlag

Publications

Homeland security is a nationwide effort, including all of government across federal, state, local, territorial and tribal tiers; the public and the private sector, and the whole community, with each single citizen. The overarching homeland security vision comprises safeguarding the American way of life and is embedded into the goals of the National Security Strategy that include respect for universal values at home and abroad. It thus is evident that ethical, legal, and social-or ELSI-issues are important to consider. This chapter discusses the origins and essence of ELSI and explores ELSI integration into everyday homeland security. Two defining debates are …

Protecting The Right To Be An American: How Pennsylvanians Perceive Homeland Security, Alexander Siedschlag

Publications

Homeland Security is strategically defined as an enterprise based on a concerted national effort: a nation-wide comprehensive activity, including all of government across federal, state, local, territorial and tribal tiers; the public and the private sector; and the whole community of first responders and vigilant citizens. While Homeland Security in addition to government agencies and the private sector counts on each single citizen as part of the whole-community approach, little is known about how it actually resonates with citizens. [...]almost a quarter (23%) feel Homeland Security to affect their daily lives – such as by ensuring safe and secure neighborhoods; …

Autarky Or Interdependence? U.S. Vs. European Security And Defense Industries In A Globalized Market, Diane Maye Zorri

Publications

Globalization theorists show how downward pressure to compete and/or

save costs in global markets will lead producers and consumers to source

goods and services in the cheapest and most efficient manner. However, in

certain sectors, such as the defense industry, security concerns and politics

can overshadow economic logic when it comes to making procurement

decisions. These political and security concerns keep the U.S. defense

industry from using the most cost-effective supply chains and

manufacturing centers, whereas in Europe, post-Cold War socioeconomic

and political realities allowed for more transnational cooperation on

defense procurement. Three cases serve to illustrate the spectrum between …

Does Isis Satisfy The Criteria Of An Apocalyptic Islamic Cult? An Evidence-Based Historical Qualitative Meta-Analysis, Diane Maye Zorri, Bruce Barron

Publications

The U.S. has been battling ISIS and its forerunners for over two decades; however, ISIS continues to endure and expand. While described as a death cult by some political leaders and other key stakeholders, this assertion received little consideration in the scholarly literature. The purpose of this study was to ascertain whether ISIS satisfied the criteria of an apocalyptic Islamic cult through the application of a historical qualitative research design and meta-analysis. Based on the results, the null hypothesis that ISIS does not satisfy the criteria of an apocalyptic Islamic cult was rejected, and the hypothesis that ISIS satisfies the …