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Full-Text Articles in Psychology
"To Call Or Not To Call?" The Impact Of Supervisor Training On Call Center Employee Attitudes And Well-Being, Whitney Elan Schneider Vogel
"To Call Or Not To Call?" The Impact Of Supervisor Training On Call Center Employee Attitudes And Well-Being, Whitney Elan Schneider Vogel
Dissertations and Theses
Call center customer service occupations represent a growing proportion of the U.S. economy in the digital age. These roles are characterized by low control, high levels of emotional labor, and burnout. Turnover rates in call centers are often twice as high as in other industries. To combat these challenges, I delivered a supervisor-focused mental health training intervention targeted at improving supervisor supportive behaviors and employee outcomes. The indirect effect of supervisor training on employee outcomes related to perceived supervisor support, problem-focused coping, burnout, turnover intentions, and withdrawal behaviors were evaluated. A waitlist control design (N = 74) was used …
Drinking On A Work Night: A Comparison Of Day And Person-Level Associations With Workplace Outcomes, Brittnie Renae Shepherd
Drinking On A Work Night: A Comparison Of Day And Person-Level Associations With Workplace Outcomes, Brittnie Renae Shepherd
Dissertations and Theses
Alcohol use and misuse is costly for U.S. employers, primarily due to health care expenses and lost work productivity. Despite high costs for organizations, employee alcohol use is understudied within the organizational literature. The scant research conducted largely utilized cross-sectional designs examining differences across individuals, despite prevailing theoretical frameworks describing primarily within-person processes. This study examined the simultaneous within-person and between-person relationships between employee alcohol use and work and well-being outcomes. The separation and comparison of within-person and between-person effects is essential for the evaluation of key theoretical frameworks around employee alcohol use. Additionally, this study investigates one mechanism (i.e., …
Family Linked Workplace Resources And Contextual Factors As Important Predictors Of Job And Individual Well-Being For Employees And Families, Jacquelyn Marie Brady
Family Linked Workplace Resources And Contextual Factors As Important Predictors Of Job And Individual Well-Being For Employees And Families, Jacquelyn Marie Brady
Dissertations and Theses
The inextricable ties between work and family have been extensively studied, however, with both societal and organizational change there is a continuing need for organizational research to elucidate the effects work can have on family, individual, and job well-being. Through three studies, this body of work demonstrates the role of supervisors, psychological contextual factors, and workplace work-family resources for improving employee and spouse family well-being and employee psychological and job well-being. This dissertation drew upon data from the Study for Employment Retention of Veterans (SERVe) and the Work-family Health Network (WFHN). Study 1 investigated the link between a supportive supervisor …
Relational Thriving In Context: Examining The Roles Of Gratitude, Affectionate Touch, And Positive Affective Variability In Health And Well-Being, Alicia Rochelle Starkey
Relational Thriving In Context: Examining The Roles Of Gratitude, Affectionate Touch, And Positive Affective Variability In Health And Well-Being, Alicia Rochelle Starkey
Dissertations and Theses
Social connection is important to one's health and longevity. However, not only do people need others to survive, we need others to thrive. Researchers call for deeper examination of the functions and processes through which our social partners help us to prosper and thrive, such as through increased physical health and well-being. Over three studies, I examined phenomena theorized to contribute to long-term thriving including positive emotions (i.e., gratitude and positive affect fluctuation), responsive support, affectionate touch, and physical health (i.e., sleep) within the context of nursing work (Study 1) and military relationships (Study 2 & 3). Study 1 provides …